The Briars

Mum has settled very well. I am extremely pleased with Mum's accommodation and how she is looked after and treated with respect by the staff. The home has a lovely atmosphere and I would recommend it.

It has been wonderful to see my mum thrive at The Briars. When she entered in late April she was very frail and weak and in desperate need of constant attention. My wife and I have been so impressed by the quality of care and dignity every member of staff have shown her. The result is a much happier mum, a steady improvement in her mental and physical health and more importantly her being positive about the future. Thank you!

Difficult to make some of these assessments, following nine months without visits. Based on observations previously and email and phone contact too. Excellent care and concern for Mum after a fall (under supervision of interim manager). Excellent staff - consistent team of friendly, personable, caring workers. Has been most valuable resource form. Concerns of late, with the number of these good staff leaving and how a new team will work together for the residents. Provision and maintenance of very attractive garden for residents valued. Also stimulating visual areas indoors, which are often changed.

I would like to thank The Briars care home for their exemplary service concerning my father. He was a resident for nearly a year at The Briars and was looked after with utmost care. They have handled the entire Coronavirus situation with commendable care and admirable management. Unfortunately, my father passed away recently, but the care home gave us ample notice of his condition and allowed us to see my father and pay our final respects, whilst also taking the situation of social distancing seriously. I would wholeheartedly recommend their services, as they look after everyone with absolute respect. I want to say a massive thank you to every staff member at The Briars, for everything that they have done for my father.

Highly recommended.

My mother recently moved into The Briars, having found that she could no longer cope in her assisted cottage, even with 24-hour care. When mum first arrived she was very bewildered and disorientated, having come straight from the hospital, after yet another fall. The Briars staff welcomed mum like a long lost friend and made her arrival warm and calm. Once we had settled her into her room, with her familiar ornaments and odd bits of meaningful furniture around her, she seemed happier and more peaceful than I had seen her in weeks. I would recommend The Briars to anyone who has a relative or friend who is suffering from Dementia. They will receive the best possible care from a wonderful team of loving, friendly people; it doesn't matter who you talk to – chefs, kitchen staff, cleaners, care staff, auxiliaries, receptionists, everybody has the same caring attitude and each takes personal responsibility for the needs of the residents and visitors alike.

Both my mother and her siblings felt welcome from the start. Management and staff are always happy to talk to the residents and their families and advise you on how to deal with situations as they happen. Also excellent, a local doctor took the time to talk to everyone regarding ongoing medical treatment requirements.

In recent months I've been aware (as have other members of my family) that the Briars staff have been on a steady learning curve in their work with my aunt. With some considerable encouragement from my sister, in particular, they have taken a more pro-active approach in enabling my aunt a healthier daily routine of getting up in the morning and interacting with co-residents and staff. I believe the Briars has come to realise that this more proactive approach does not in any way run counter to person-centred care.

I am very impressed with the kind, sensitive care that my Mother has at The Briars. The staff are all very professional and caring. The atmosphere is homely and relaxed.

The Briars has a very "homely" feeling so my mother immediately felt at home there and always says how wonderful it is. This was a huge relief to us (her family) especially as she has always been so fiercely independent. She is gluten intolerant but is full of praise about the food and the chefs who seem to go out of their way to ensure she eats properly and well. The care staff are friendly and thoroughly efficient and we cannot praise them enough.

My mother has been well looked after over the past fifteen months. We have no complaints with regards to her care from the very dedicated staff.

The standard of care has dropped considerably in the past six months. There is a constant change of staff and only a few longstanding ones remain. As a consequence of this, bank staff are often on-site. Long term residents have lost the continuity that helped with their dementia. Having someone who knows how you like your hair, nails and clothes helps a resident to feel they are still themselves.

It really is ‘a home’ for them!

My husband is in the home and we find the staff lovely and caring. Very pleasing.

Nan is very happy here, she is very well looked after, she loves her food and enjoys the lovely meals on offer.

The staff are always very cheerful and friendly and it is clear to see that Nan likes them and feels safe with them.

After an unexpected trip to A&E, the staff from The Briars drove to the hospital to find my mother and stay with her. He and the team then arranged for her transfer to The Briars. I felt overwhelmed by the caring attitude given to mum and also me as at the time I was 100 miles away and helpless to do anything. What superb service. A very caring place, everyone had a smile and nothing is too much trouble.

I find the home friendly, caring and very professional, also it's a pleasure to visit.

The management and staff have been very friendly and supportive to both dad and our family. My father seems to have got a bond with them especially the chef and seems very happy and settled.

They really care there.

So you have made a good choice in your new appointed lady.