Cherry Trees is a charming property with loyal staff who are committed to a high standard of care for each resident.
There is a family-approach to care and a continuous training regime is in place to safeguard quality. Pleasing features include a bright sunny lounge and nutritious meals prepared in-house.
Respite care packages are available, with all clients able to enjoy a service that respects an active and fulfilling lifestyle.
Group: Cherry Care Homes
Person in charge: Leah Linington (Acting Manager)
Local Authority / Social Services: Isle of Wight Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Admission Information: Ages 55+.
Single Rooms: 25
Rooms with ensuite WC: 21
Weekly Charges Guide: Personal Care Single £665 – £750 (These prices are only a guideline, please contact Cherry Trees to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Cherry Trees: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Cherry Trees is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Cherry Trees in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.697 for Cherry Trees is calculated as follows: ( (167 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 228 Ratings = 4.697
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.55 Points relating to the number of positive Reviews for Cherry Trees is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5 Target = 0.800
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cherry Trees has a Review Score of 9.2 (9.247) from 19 Reviews
Review submitted from a Postal Card by Patricia N (Daughter of Resident) on Tuesday 25 July 2017. Relates to July 2017.
My mother is at present in Cherry Trees care home.
We are more than satisfied with her care which is excellent.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by Graham B (Son of Resident) on Friday 21 July 2017. Relates to July 2017.
My mother is at Cherry Trees. She receives excellent care and we are very happy for her to continue at Cherry Trees.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Website Submission by Judith D (Power of Attorney Solicitor of Resident) on Tuesday 18 July 2017. Relates to July 2017.
I am the registered P.O.A for the residents.............who moved into Cherry Trees recently. It is a very traumatic time for anybody who has to give up their home and move into care. I have over 15 years experience in Adult Social Care but this is the first time l have seen it from the service users side.
From the start, the residents were treated with dignity and respect, have settled well. All staff have been very understanding- and they have been treated as individuals with their specific needs adhered to at all times.
My only criticism is that, as we get older we worry about money etc. Although at the moment the residents are self-funding they will very shortly need to have a financial assessment.
One of them especially is extremely concerned, l know this is out of your control, but l do wish that when anyone has to move into full-time care that they are assessed immediately as to put their mind at rest.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by Leslie C (Power of Attorney Solicitor of Resident) on Tuesday 18 July 2017. Relates to July 2017.
Move from home into Cherry Trees it went very well.
Manager and senior member of staff are very kind and thoughtful during this time.
How likely would you be to recommend Cherry Trees? Likely
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Review submitted from a Postal Card by S H (Daughter of Resident) on Thursday 5 January 2017. Relates to December 2016.
Cherry Trees cared for my mother for 22 months until her recent death. She was one of 'the family' at the home, treated wonderfully well by all the staff at all times. They were always mindful of her wishes and preferences and mum always said she couldn't be anywhere better for her last few years. Leading up until mum's death at the home the care she received was fantastic and the care of us, her family was as lovely too. I really can't speak highly enough of the manager and staff.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by A K (Son of Resident) on Thursday 18 August 2016. Relates to July 2016.
Cherry Trees it's a very good care home. The staff are really good, very patient with the residents. The atmosphere in the home is very good and the food looks food. My mother is in very good and capable hands.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by C R (Son of Resident) on Tuesday 9 August 2016. Relates to July 2016.
I have visited a number of care homes and Cherry Trees stands out as an outstanding home where staff do all they can to help residents. The room and facilities are well suited to my mother's needs. The manager and her team should be congratulated for providing a caring and welcoming environment to all in their care.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by Lyn W (Friend of Resident) on Monday 8 August 2016. Relates to July 2016.
The care taken looking after all the residents and patience and friendly ways to everyone including family and friends. It is spotlessly clean, the food is really good, they take care to make something else if they don't like or want what is on the menu. They are all outstanding and go that extra mile even when some residents are difficult. Nothing is too much trouble even when they are overworked and tired. We love them all dearly.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by Jean S (Power of Attorney Solicitor of Resident) on Thursday 7 July 2016. Relates to June 2016.
The staff are always helpful if you need any information etc. The person I visit is always happy with her living conditions and has never complained. The food is good as the person I visit likes her food. As I am her POA I wish that the cost was not so high.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by John V (Cousin of Resident) on Tuesday 5 July 2016. Relates to June 2016.
As a family we are extremely pleased we found Cherry Trees. Our cousin has settled in well from the end of 2015 and is very happy there. She has made several friends with other residents.The home is very well managed, comfortable and nothing is too much trouble for the staff. They go about their care in a cheerful manner, such that it feels more like a family home than a care home. Our cousin looked at several care home before deciding on Cherry Trees and is delighted she made the right decision. We can see why Cherry Trees is one of the top twenty care homes in the UK.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by C V (Cousin of Resident) on Friday 29 January 2016. Relates to January 2016.
Cherry Trees is a welcoming, friendly care home. The residents are made to feel it is their home. Staff are excellent, nothing is too much trouble for them. Food is varied and excellent with plenty of choice. Well managed and the residents are encouraged to join in with activities.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by David F (Son of Resident) on Wednesday 27 January 2016. Relates to January 2016.
My mother spent 4 weeks previously in the home for respite care. She has since become very frail and has last her confidence. We had no hesitation in her return to Cherry Trees. The staff are friendly, caring and very professional. My mother has never been happier and her confidence and health have improved significantly since returning due to the care she is receiving.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by L B (Friend of Resident) on Wednesday 30 December 2015. Relates to December 2015.
I have nothing to say about anything wrong with this care home. The staff are extremely caring, answer bells promptly, see to the residents needs, are so kind to anyone that has problems. The lady I am concerned with has recently gone into hospital, she is due out shortly and this really highlighted the care that she gets at the home. I am very anxious for her to get back into the friendly atmosphere. I could not wish for her to be in a better place.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by Elaine J (Relative of Resident) on Wednesday 9 December 2015. Relates to November 2015.
I have always been very impressed with Cherry Trees. I always recommend them to anyone who is considering care for a relative. They run a very "home fro home" care facility and everyone is friendly. The care provided is caring and professional and I can't fault it at all. All the residents seem really happy, the food's good, the entertainment provided is lovely and varied and everyone enjoys it.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by Sarah H (Relative of Resident) on Wednesday 9 December 2015. Relates to November 2015.
Cherry Trees has been wonderful in the support to myself and the resident. The management and staff are fantastic and go our of their ways to ensure care and TLC are given. They haves sorted out special dietary requirements and nothing seems to be a problem. I would have no hesitation to recommend Cherry Trees.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by Liz K (Daughter of Resident) on Tuesday 8 December 2015. Relates to November 2015.
My father called it "5 star service". Staff were helpful, friendly and caring. My father settled in very quickly. Food was delicious and home made, with a variety of choices.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by Ann M (Daughter of Resident) on Wednesday 28 October 2015. Relates to October 2015.
"Cherry Trees" is providing excellent care, largely due to the strength of its management and leadership team. Staff are friendly, caring and patient, although the building itself is not particularly impressive the ethos and atmosphere more than compensates for its modest facilities. It is scrupulously clean and fragrant at all times, and everyone appears to go out of their way to accommodate the needs of the residents and their families in a positive and supportive way. I am confident that my mother is safe and superbly looked after at all times and she is happy.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by Frances D (Daughter of Resident) on Monday 12 October 2015. Relates to September 2015.
My mother had received excellent all round care since leaving hospital after a stroke. She has quite a few medical issues which have been monitored and responded to quickly. The staff are very kind and caring and my mother is happy to be at Cherry Trees. The doctor calls regularly when needed. The manager and senior staff alert me to any problems and keep me informed. I visit every other afternoon and can discuss her care any time. It is a big worry relieved for me. Any hospital appointments are arranged and transport sorted.
How likely would you be to recommend Cherry Trees? Extremely Likely
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Review submitted from a Postal Card by Gillian C (Niece of Resident) on Wednesday 7 October 2015. Relates to October 2015.
I cannot fault the staff at Cherry Trees care home enough. Without exception they are all caring and considerate. Nothing is too much trouble and I know my aunt is in safe hands.
How likely would you be to recommend Cherry Trees? Extremely Likely
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February 2016
There are currently no Care Home Idol entrants who have performed at Cherry Trees