Eden House

Eden Road, Totland Bay PO39 0EJ
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9.7 25 Reviews
  • Eden House, Totland Bay
Eden House is situated on the west side of the Island, located on the cliffs of Totland Bay. Some bedrooms benefit from great views across the Solent. As well as having a beautifully matured, large garden, Eden House is just a 5-minute walk from Totland Bay’s delightful sandy beach.

Most of the rooms at Eden House have en-suite facilities and every room benefits from a television point and Wifi access. Residents are encouraged to bring in personal items such as ornaments, clocks, photographs and such like to enable them to feel totally at home during their stay.

Eden House was the forth of four homes that form St Vincent Care Homes Ltd and is now a family run residential care home, specialising in care for the elderly, dementia care and mental health care.

Loved ones have described Eden house as 'extremely friendly and caring', saying they 'utmost confidence in the care team'. This is largely down to the hard working care team.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1002 – £1500
  • Self-Funded Residential Dementia Care: £1002 – £1500

These prices are only a guideline, please contact Eden House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Johnson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)

Visiting

  • Visiting will be accommodated at all times however it is discouraged during meal times where possible.

Parking

  • There is plenty of parking on the road outside the care home.

Eden House Reviews (25)

Total of 25, showing 21-25
9.7

Eden House has a Review Score of 9.7 (9.725) out of 10, based on 14 reviews in the last 2 years. Over all time Eden House has 25 reviews.

Overall Experience

  • 21
  • 4
  • 0
  • 0
  • 0

Date Published

25
4
7
14
11

Review from Michelle H (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Eden House for 18 months and he was extremely well looked after, supported and cared for. All the staff were polite and treated him (and our family) with respect, dignity and as "people" and not "just a job" as some homes do, and as if they were in Dad's home and not at work. He became
unwell in January but was able to remain at Eden House for end of life care, for which we, the family, are most grateful. The staff came into their own at a very difficult time for all of us and the care and dignity were absolutely amazing. Thank you so much.

Reply from Emma Broomfield, Marketing Coordinator at Eden House

Thank you so much for leaving such wonderful feedback. We have a fabulous team at Eden House and we are pleased that this is recognised. Across all our homes we strive for that family feel, therefore, we are delighted that that is exactly how you all felt whilst Dad was in our care. We wish you all the best.

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Review from Jane R (Daughter of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident of Eden House for over six years. Throughout his time there he was treated like a member of their family- with kindness, affection and respect. Dad's individual interests were encouraged, so his room often echoed with the sound of his beloved classical music or the theme tunes of
Bond films or Wallace and Gromit. We were always welcomed with a cup of tea and allowed to decorate his room with photos of his children, grandchildren, great-grandchildren and staff would refer to them by name as they attended to his care.
When dad became ill for the last time, the care staff called in to see their friend at every opportunity, when it was time to say goodbye, nine of them attended from the care home and cried alongside us. Knowing how hard they work, we had expected a 'token' member of staff, but this was an overwhelming tribute to our dad; someone who continued to touch the lives of his family and friends even as his illness progressed.
Thank you.

Reply from Emma Broomfield, Marketing Coordinator at Eden House

Wow, such heartfelt, touching feedback. We have a fantastic team of hard-working and dedicated individuals at Eden House and it is a delight knowing that this does not go unnoticed. It is truly an honour to read that your dad had such a wonderful time living with us, and we are deeply sorry for your loss. I will endeavour to pass on your incredibly kind words to the team at Eden House and wish you all the best for the future.

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Review from Ian W (Grandson of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny is a resident at Eden House. She is well cared for, 5 star care. Food is wonderful and homemade. It's a home from home, is always clean and tidy and all the staff are so welcoming and kind. Could not do more for my nanny and me. Manager and owners are great too. We tell everyone about this
home. The best in the UK.

Reply from Emma Broomfield, Marketing Coordinator at Eden House

Dear Ian,


What a fantastic review. Thank you so very much. We are very proud of our outstanding team at Eden House. Your kind words mean a lot to us and I will be sure to pass on your feedback to the staff.


All the best.

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Review from Jack D (Grandson of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been residing at Eden House for coming up to 6 years now. During this time, the staff have been incredibly caring and supportive towards both me and my grandad, it goes beyond the carers job description, they have become friends and I have no doubt that they genuinely like and care about
my grandad. He gets regularly offered food of good quality and variety, his room is clean and warm. If we have a problem, we have management we can trust and that are approachable.

Reply from Emma Broomfield, Marketing Coordinator at Eden House

Dear Jack,
It is wonderful to read such lovely feedback. Thank you for taking the time to leave a review. We have a fantastic team at Eden House and I will be sure to pass on your positive words. We wish you the best.

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Review from Colin C (Son of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful environment with amazing staff, I have been impressed by the care the home are giving to my mother, I would recommend Eden House to anyone in our position.

Reply from Emma Broomfield, Marketing Coordinator at Eden House

Dear Colin,
It is lovely to receive such positive feedback. Our team at Eden House are outstanding and I will be sure to pass on your lovely comments. We wish you all the best.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Eden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Eden House is calculated as follows: ( (125 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 167 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eden House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 19 Aug 2025

Please contact the home for details on current vacancies.

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