Care Homes Owned by Trustmark Care Ltd

to my family, especially during my great grandmothers final days. The atmosphere at Eden House is truly remarkable. From the moment you step inside you are enveloped in a sense of peace & calm. You're treated like a member of a large, extended family. Truly special.

cannot be beaten.

warm and clean and very comfortable. The second visit was in our friend's bedroom and again, it was clean and comfortable. There was no 'smell' as is often the case in homes and this was lovely to note. Security was excellent. Everyone was very caring and there was no feeling that they were stressed or over-worked, just a very caring attitude to their residents. Following our visit we organised with a member of staff to have a video call with my friend and this was followed up very swiftly. Thank you. :)

assistant manager.
The home was clean and appeared efficiently ran and staff were always very responsive when I called.
I was so impressed by how organised they were with grandads end of life care and how quick they sorted Macmillan care and all his PRN meds, as a family we were all very so grateful for the wonderful care he received especially in his last few weeks of life, to know he passed peacefully and pain free was such a blessing. Thank You to all the wonderful staff

The meals always looked very appetising. There was always someone on hand to answer any questions, but the needs of mum and other residents always came first. In mum's final days, she was never alone, everyone was there for her and also for her family. We all have fond memories of mums last months at Eden House. A wonderful care home.

our volunteers. We look forward to a great working partnership.

including my dog. She is enjoying the home-cooked food especially. Cleanliness is very good in all areas of the home. Photos and any sentimental items are welcome. The management and senior care team have been very responsive to any queries or concerns that I have raised and a solution put in place soonest. This includes phone calls and emails as I do not live on the island. It is likely that her care will be extended, at which time, more encouragement to walk around daily and be engaged in activities would benefit her alongside the friendly care that she is receiving. Thank you.

and covered in pressure dressings. I have to admit, I always went back to the hotel and got changed into clean clothes every time we left, having spent barely an hour with her as it was so disheartening. This time, however, we found her downstairs, fully dressed, clean and sat up smiling in the lounge with the other residents. There have clearly been a lot of changes! The furniture, while old, is clean and there is no smell. We spent around 3 hours each day there, chatting with the staff (which are all new!) and my mother-in-law was even up for a manicure! Two members of staff in particular have clearly moved mountains to get this where it is and I would highly recommend their care to anyone!

and will complain whether justified or not.
I am always amazed by the empathy and tolerance of her care workers. Their work has to be extremely rewarding because it looks damned hard to me.

in a good and safe place to live, and my mum will chat about how she likes her "respite".

to come out and eat all her meals alone until this year, she has grown in confidence and allows herself to be encouraged to join in with the other residents and to have meals in the dining room.
The rooms are kept spick and span; the residents are encouraged to keep clean and smart, and the food and snacks are plentiful. Mum gained weight!
The manager is so approachable that any tiny niggle is received with a smile and if necessary, dealt with immediately. So, I feel really confident that Mum is safe, happy and stimulated.
Safe; secure; bustling; bheery; pampered residents; clean everything. My list could go on!
Magnolia House is blossoming, just like their flowers.