Care Homes Owned by Trustmark Care Ltd in Isle of Wight

My great grandmother received exceptional care at Eden House. I cannot express enough gratitude to the dedicated staff who work tirelessly to ensure every resident is treated with dignity & respect. I want to give special mention to the manager & deputy manager. Their support & guidence were invaluable to my family, especially during my great grandmothers final days. The atmosphere at Eden House is truly remarkable. From the moment you step inside you are enveloped in a sense of peace & calm. You're treated like a member of a large, extended family. Truly special.

Each time we visit we are struck by the kindness and attentiveness of the carers and staff. My mother is happy and content and recognises that her wellbeing is of prime concern to Eden House and is being met.

My sister thoroughly enjoyed her time in this home, and I enjoyed visiting her there too. Everyone was always friendly, efficient, and nothing was too much trouble. I would not hesitate to recommend this home to anyone. The care you receive here is excellent. The facilities are lovely and the ambience cannot be beaten.

Came to visit a friend who has been in the home for a while on our trip over to the Island. We actually came to visit on two occasions during our trip. I was really impressed with how friendly and helpful the staff were - we even got tea and biscuits! The first visit was in a communal area which was warm and clean and very comfortable. The second visit was in our friend's bedroom and again, it was clean and comfortable. There was no 'smell' as is often the case in homes and this was lovely to note. Security was excellent. Everyone was very caring and there was no feeling that they were stressed or over-worked, just a very caring attitude to their residents. Following our visit we organised with a member of staff to have a video call with my friend and this was followed up very swiftly. Thank you. :)

I was so impressed by how organised they were with grandads end of life care and how quick they sorted Macmillan care and all his PRN meds, as a family we were all very so grateful for the wonderful care he received especially in his last few weeks of life, to know he passed peacefully and pain free was such a blessing. Thank You to all the wonderful staff

Special thanks go to the manager and specific staff members

Our dear mum was looked after and cared for at Eden House for the last 7 months of her life. A kinder and caring home would be hard to find. The management and all the team treated mum with kindness and respect at all times. When visiting, the home was always clean, bright and airy, and very welcoming. The meals always looked very appetising. There was always someone on hand to answer any questions, but the needs of mum and other residents always came first. In mum's final days, she was never alone, everyone was there for her and also for her family. We all have fond memories of mums last months at Eden House. A wonderful care home.

My experience of living here is that I am content and very happy being here.

My grandfather was a resident at Eden House Care Home. During his stay, he was treated in a kind and dignified manner. The home has a really family feel about it. The staff were lovely and we all felt comfortable knowing granddad was being looked after so well.

I like the home Eden House. The staff are very kind and helpful. The management are very helpful in sorting out problems. Food is excellent. Room nice, the right size for me.

As a charity, we provide volunteers for care home residents who do not have family or are suffering isolation. We have had the pleasure of starting to work with Magnolia House recently who have the residents clearly at the heart of their care. Staff could not be more friendly, open and welcoming to our volunteers. We look forward to a great working partnership.

Great, kind and helpful. Always seem to show a caring approach to everything regarding my father. Keep in touch regularly and provide updates on all things related to relatives. Overall, very happy with the care provided.

My mother moved into Magnolia House for respite care at the end of September. She is being well looked after and the team has made significant efforts to get to know her and what works best for her. This includes a quieter lounge and dining area without too much background noise. Visits are welcomed including my dog. She is enjoying the home-cooked food especially. Cleanliness is very good in all areas of the home. Photos and any sentimental items are welcome. The management and senior care team have been very responsive to any queries or concerns that I have raised and a solution put in place soonest. This includes phone calls and emails as I do not live on the island. It is likely that her care will be extended, at which time, more encouragement to walk around daily and be engaged in activities would benefit her alongside the friendly care that she is receiving. Thank you.

What a complete difference! Having visited my mother-in-law on several occasions in the past, this visit was like arriving at a different place with a different person! We have been called down on a number of occasions to visit her for an end-of-life visit, she was always in bed, not particularly clean and covered in pressure dressings. I have to admit, I always went back to the hotel and got changed into clean clothes every time we left, having spent barely an hour with her as it was so disheartening. This time, however, we found her downstairs, fully dressed, clean and sat up smiling in the lounge with the other residents. There have clearly been a lot of changes! The furniture, while old, is clean and there is no smell. We spent around 3 hours each day there, chatting with the staff (which are all new!) and my mother-in-law was even up for a manicure! Two members of staff in particular have clearly moved mountains to get this where it is and I would highly recommend their care to anyone!

Friendly and caring staff. Mum seems happy and content. Food seems to her taste. Her room is clean and spacious. Bright room with a view over the garden. 24-hour-a-day access for visitors. Visitor parking.

I am always amazed by the empathy and tolerance of her care workers. Their work has to be extremely rewarding because it looks damned hard to me.

Unfortunately, my dad is nonverbal now, so he can't tell me his emotions or opinions, but I can just tell from his body language that he's in a good and safe place to live, and my mum will chat about how she likes her "respite".

Magnolia House is blossoming, just like their flowers.

Every visit to Magnolia House is enjoyable. It's great to see Dad smiling, laughing and joking with the staff. He always has high praise for the care and attention that he receives. I appreciate the level of care and security within the home, especially as I do not live locally.

The staff are very good. My wife is very happy here and very contented. They all take good her and she gets on very well with all.