Magnolia House

Came to visit a friend who has been in the home for a while on our trip over to the Island. We actually came to visit on two occasions during our trip. I was really impressed with how friendly and helpful the staff were - we even got tea and biscuits! The first visit was in a communal area which was warm and clean and very comfortable. The second visit was in our friend's bedroom and again, it was clean and comfortable. There was no 'smell' as is often the case in homes and this was lovely to note. Security was excellent. Everyone was very caring and there was no feeling that they were stressed or over-worked, just a very caring attitude to their residents. Following our visit we organised with a member of staff to have a video call with my friend and this was followed up very swiftly. Thank you. :)

I was so impressed by how organised they were with grandads end of life care and how quick they sorted Macmillan care and all his PRN meds, as a family we were all very so grateful for the wonderful care he received especially in his last few weeks of life, to know he passed peacefully and pain free was such a blessing. Thank You to all the wonderful staff

Special thanks go to the manager and specific staff members

As a charity, we provide volunteers for care home residents who do not have family or are suffering isolation. We have had the pleasure of starting to work with Magnolia House recently who have the residents clearly at the heart of their care. Staff could not be more friendly, open and welcoming to our volunteers. We look forward to a great working partnership.

Great, kind and helpful. Always seem to show a caring approach to everything regarding my father. Keep in touch regularly and provide updates on all things related to relatives. Overall, very happy with the care provided.

My mother moved into Magnolia House for respite care at the end of September. She is being well looked after and the team has made significant efforts to get to know her and what works best for her. This includes a quieter lounge and dining area without too much background noise. Visits are welcomed including my dog. She is enjoying the home-cooked food especially. Cleanliness is very good in all areas of the home. Photos and any sentimental items are welcome. The management and senior care team have been very responsive to any queries or concerns that I have raised and a solution put in place soonest. This includes phone calls and emails as I do not live on the island. It is likely that her care will be extended, at which time, more encouragement to walk around daily and be engaged in activities would benefit her alongside the friendly care that she is receiving. Thank you.

What a complete difference! Having visited my mother-in-law on several occasions in the past, this visit was like arriving at a different place with a different person! We have been called down on a number of occasions to visit her for an end-of-life visit, she was always in bed, not particularly clean and covered in pressure dressings. I have to admit, I always went back to the hotel and got changed into clean clothes every time we left, having spent barely an hour with her as it was so disheartening. This time, however, we found her downstairs, fully dressed, clean and sat up smiling in the lounge with the other residents. There have clearly been a lot of changes! The furniture, while old, is clean and there is no smell. We spent around 3 hours each day there, chatting with the staff (which are all new!) and my mother-in-law was even up for a manicure! Two members of staff in particular have clearly moved mountains to get this where it is and I would highly recommend their care to anyone!

Friendly and caring staff. Mum seems happy and content. Food seems to her taste. Her room is clean and spacious. Bright room with a view over the garden. 24-hour-a-day access for visitors. Visitor parking.

I am always amazed by the empathy and tolerance of her care workers. Their work has to be extremely rewarding because it looks damned hard to me.

Unfortunately, my dad is nonverbal now, so he can't tell me his emotions or opinions, but I can just tell from his body language that he's in a good and safe place to live, and my mum will chat about how she likes her "respite".

Magnolia House is blossoming, just like their flowers.

Every visit to Magnolia House is enjoyable. It's great to see Dad smiling, laughing and joking with the staff. He always has high praise for the care and attention that he receives. I appreciate the level of care and security within the home, especially as I do not live locally.

Magnolia House has a lovely environment and is staffed with efficient and caring people. My late mother lived there for over three and never had grumbles or gripes. She was always very happy living at Magnolia House and I was always very happy that she was being extremely well cared for.

The staff are always very pleasant and polite but seem stressed at times with staff shortages throughout the whole sector. At times I have to remind staff several times if things need doing. Would like to see more activities and interaction between residents and staff.

To sum up this wonderful home I only have to say one word, and that is - brilliant.

Obviously, covid has been a major problem for the residents, families and staff in care homes. However, the staff at Magnolia House have tried hard to overcome many of the problems. As a family member I am relieved that restrictions are easing.

I’ve been able to see Mum every week through the year after lockdowns were lifted and the staff have done everything possible to keep things as normal as possible. Thank you for looking after her 365 days a year.

It has been a difficult time for staff during the Coronavirus and for ourselves not being able to visit but we have been kept informed every day, so a heartfelt thank you to the staff. I would recommend Magnolia to anyone looking for a care home for their loved ones.

After a long stay in hospital, we were told that it would not be safe for mum to return to her beautiful flat overlooking the sea, so we looked at several residential homes and instantly picked Magnolia House. It was light airy and had a lovely garden and conservatory with spacious rooms. Mum took a while to settle but thanks to the wonderful staff, it became home, there's regular entertainment and always something to do and residents' happiness and wellbeing are at the top of the list. I can't thank the wonderful staff enough for keeping my mum safe, especially, through this dreadful virus, hopefully, we can start visiting again when all this is over, we've missed the contact and fun we have with mum and other residents. This is a very happy home where nothing is too much trouble, so many thanks again.

My mother was supposed to be coming to live with me just before the lockdown. She had been living on her own, but sadly her dementia took a nosedive and with the situation changing rapidly we had to look for care for her on the island. I am so glad my sister chose Magnolia House. At this particularly stressful time, they have, to date been clear, transparent and kept everyone updated regularly on the situation. I speak to my mother regularly, and she is full of praise about the staff looking after her and seems content and accepting, which is such a comfort as I live miles away.