Magnolia House

20 - 22 Broadway, Sandown PO36 9DQ
Review Us
9.7 33 Reviews
  • Magnolia House, Sandown
Magnolia House is located near to shops and the award-winning golden beach at Sandown. This Victorian building has many original features and in 2008 an extension was completed. There is a nice combination of contemporary and Victorian trends. Some rooms benefit from beautiful sea views and there is a large car park available for visitors.

Residents are encouraged to bring in personal items such as ornaments, clocks, photographs and such like to enable them to feel totally at home during their stay. More than half the rooms have en-suite facilities and some rooms have direct access to the garden.

Magnolia House was the third of four homes that form St Vincent Care Homes Ltd and is a family run residential care home, specialising in care for the elderly with dementia.

Loved ones have described the care at Magnolia House as 'Excellent care in a loving environment'. This is largely down to he hard work of the caring team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly King (Manager)

Local Authority / Social Services

Admission Criteria

  • Non smoking home
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (1)

Magnolia House Reviews (33)

9.7

Magnolia House has a Review Score of 9.7 (9.660) out of 10, based on 13 reviews in the last 2 years.
Over all time Magnolia House has 33 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Magnolia House
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Total of 33, showing 1-20
Review from charmaine r (Friend of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to visit a friend who has been in the home for a while on our trip over to the Island. We actually came to visit on two occasions during our trip. I was really impressed with how friendly and helpful the staff were - we even got tea and biscuits! The first visit was in a communal area which was
warm and clean and very comfortable. The second visit was in our friend's bedroom and again, it was clean and comfortable. There was no 'smell' as is often the case in homes and this was lovely to note. Security was excellent. Everyone was very caring and there was no feeling that they were stressed or over-worked, just a very caring attitude to their residents. Following our visit we organised with a member of staff to have a video call with my friend and this was followed up very swiftly. Thank you. :)
Reply from Clare Shann, Nominated Individual at Magnolia House

Thank you so much for your lovely review! We are very proud of our caring team, who all go out of their way to care for our residents and their loved ones. We really appreciate you taking the time to feedback :)

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Review from Charlotte H (Granddaughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic and caring team of professionals, my grandad was discharged from hospital into Magnolia Care Home, sadly by the time he arrived he was for palliative care.
My mum and I went to view the care home before his discharge from hospital and was made so very welcome by the care manager and
assistant manager.
The home was clean and appeared efficiently ran and staff were always very responsive when I called.
I was so impressed by how organised they were with grandads end of life care and how quick they sorted Macmillan care and all his PRN meds, as a family we were all very so grateful for the wonderful care he received especially in his last few weeks of life, to know he passed peacefully and pain free was such a blessing. Thank You to all the wonderful staff
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Review from W P (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very grateful to staff at Magnolia house who kindly cared for my mother whilst she was bed bound due to a fall in January.
Very kind & considerate staff.
Special thanks go to the manager and specific staff members
Reply from Clare Shann, Nominated Individual at Magnolia House

Thank you so much for your lovely reiew, i will be sure to pass your coments on to the team!

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Review from Rebecca S (Regular Volunteer) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a charity, we provide volunteers for care home residents who do not have family or are suffering isolation. We have had the pleasure of starting to work with Magnolia House recently who have the residents clearly at the heart of their care. Staff could not be more friendly, open and welcoming to
our volunteers. We look forward to a great working partnership.
Reply from Caroline Burchell, Manager at Magnolia House

Thank you so much for your review, your volunteers are amazing with our residents.

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Review from Martin B (Son of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great, kind and helpful. Always seem to show a caring approach to everything regarding my father. Keep in touch regularly and provide updates on all things related to relatives. Overall, very happy with the care provided.
Reply from Caroline Burchell, Manager at Magnolia House

Thank you for your kind words, I will share them with the team.

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Review from Fiona H (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother moved into Magnolia House for respite care at the end of September. She is being well looked after and the team has made significant efforts to get to know her and what works best for her. This includes a quieter lounge and dining area without too much background noise. Visits are welcomed
including my dog. She is enjoying the home-cooked food especially. Cleanliness is very good in all areas of the home. Photos and any sentimental items are welcome. The management and senior care team have been very responsive to any queries or concerns that I have raised and a solution put in place soonest. This includes phone calls and emails as I do not live on the island. It is likely that her care will be extended, at which time, more encouragement to walk around daily and be engaged in activities would benefit her alongside the friendly care that she is receiving. Thank you.
Reply from Caroline Burchell, Manager at Magnolia House

Thank you for your review, I will share it with the team at Magnolia.

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Review from Gayle M (Daughter-in-law of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a complete difference! Having visited my mother-in-law on several occasions in the past, this visit was like arriving at a different place with a different person! We have been called down on a number of occasions to visit her for an end-of-life visit, she was always in bed, not particularly clean
and covered in pressure dressings. I have to admit, I always went back to the hotel and got changed into clean clothes every time we left, having spent barely an hour with her as it was so disheartening. This time, however, we found her downstairs, fully dressed, clean and sat up smiling in the lounge with the other residents. There have clearly been a lot of changes! The furniture, while old, is clean and there is no smell. We spent around 3 hours each day there, chatting with the staff (which are all new!) and my mother-in-law was even up for a manicure! Two members of staff in particular have clearly moved mountains to get this where it is and I would highly recommend their care to anyone!
Reply from Caroline Burchell, Manager at Magnolia House

Thank you so much for your lovely words, it really means a lot to us to know the changes are being recognised.

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Review from Terry W (Son of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and caring staff. Mum seems happy and content. Food seems to her taste. Her room is clean and spacious. Bright room with a view over the garden. 24-hour-a-day access for visitors. Visitor parking.
Reply from Caroline Burchell, Manager at Magnolia House

Thank you for your kind words and lovely review I will share the review with the team.

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Review from Philip O (Nephew of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt moved to Magnolia House from the hospital early in 2023.
She is no longer capable of living alone because of poor sight and frailty. She still thinks about home but would not be safe there.
At Magnolia House, she is clean, warm, comfortable and well looked after. She has not lost her spirit
and will complain whether justified or not.
I am always amazed by the empathy and tolerance of her care workers. Their work has to be extremely rewarding because it looks damned hard to me.
Reply from Caroline Burchell, Manager at Magnolia House

Thank you so much for your kind words; I will ensure this review is shared with the team.

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Review from V R (Daughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, welcoming home with really friendly staff.
Both my parents stay here (my mum does respite here, and my dad is a permanent resident) and both seem happy.
Unfortunately, my dad is nonverbal now, so he can't tell me his emotions or opinions, but I can just tell from his body language that he's
in a good and safe place to live, and my mum will chat about how she likes her "respite".
Reply from Caroline Burchell, Manager at Magnolia House

Thank you so much for your lovely kind words; it is a true pleasure to see smiles all round.

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Review from Bunty B (Daughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was generally happy with Magnolia House, but when the new manager started last year, everything improved radically. Some of the previous staff left and new, vibrant and engaging staff were brought in and suddenly there was laughter and smiles all around.
My mum used to live in her room, refusing
to come out and eat all her meals alone until this year, she has grown in confidence and allows herself to be encouraged to join in with the other residents and to have meals in the dining room.
The rooms are kept spick and span; the residents are encouraged to keep clean and smart, and the food and snacks are plentiful. Mum gained weight!
The manager is so approachable that any tiny niggle is received with a smile and if necessary, dealt with immediately. So, I feel really confident that Mum is safe, happy and stimulated.
Safe; secure; bustling; bheery; pampered residents; clean everything. My list could go on!
Magnolia House is blossoming, just like their flowers.
Reply from Caroline Burchell, Manager at Magnolia House

Thank you so much for your lovely kind words; it is a true pleasure to see smiles all round.

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Review from Yvonne D (Daughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Every visit to Magnolia House is enjoyable. It's great to see Dad smiling, laughing and joking with the staff. He always has high praise for the care and attention that he receives. I appreciate the level of care and security within the home, especially as I do not live locally.
Reply from Caroline Burchell, Manager at Magnolia House

Thank you so much for your kind words; I will ensure this review is shared with the team.

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Review from Graeme W (Son of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Magnolia House has a lovely environment and is staffed with efficient and caring people. My late mother lived there for over three and never had grumbles or gripes. She was always very happy living at Magnolia House and I was always very happy that she was being extremely well cared for.
Reply from Clare Shann, Nominated Individual at Magnolia House

Thank you so much for your lovely review. Our team work extremely hard and appreciate your kind words!

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Review from J W (Son of Resident) published on 4 July 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff are always very pleasant and polite but seem stressed at times with staff shortages throughout the whole sector. At times I have to remind staff several times if things need doing. Would like to see more activities and interaction between residents and staff.
Reply from Clare Shann, Nominated Individual at Magnolia House

Thank you so much for taking the time to leave this review. We are working very hard to recruit more staff which has been and continues to be, hugely challenging. We are actively recruiting for an activities person and additional staff throughout the care home and are hopeful that we can fill these positions soon. I have passed your feedback on to the manager who will contact you shortly to discuss any areas of concern. Kindest regards!

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Review from Margaret S (Wife of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved in February 2020, right before lockdown, unfortunately, I didn't get to see him them for nearly 9 months, however the staff were fantastic in keeping me up to date on his wellbeing. Whenever I rang, I was always given a full update which put me at ease. Since lockdown eased I have been
able to see my husband and I cant thank the staff enough for accommodating me as I am disabled myself.
I find all the staff so helpful and accommodating and could not think of a better home for my husband to live in, and that's the truth!
To sum up this wonderful home I only have to say one word, and that is - brilliant.
Reply from Clare Shann, Nominated Individual at Magnolia House

Thank you so much for leaving this lovely review! We are delighted to be opening up our doors to our families and are so pleased that you are having such a wonderful experience. We could not be prouder of our Magnolia House team!

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Review from Lorraine A (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is treated with dignity by the very caring staff. She is always clean and her clothes are fresh and regularly laundered. The home itself is clean even though it is an old building which perhaps would benefit from modernisation.
The admin staff deal with any queries with patience and understanding.
They are always polite and do their utmost to help with any requests I may have.
The carers are also friendly and obviously understand my mum's needs, and this is reassuring to me. They always seem so kind to Mum. The heads of care also do their utmost to address any questions or concerns I may have. I am also kept informed quickly when Mum has any medical issues.
Obviously, covid has been a major problem for the residents, families and staff in care homes. However, the staff at Magnolia House have tried hard to overcome many of the problems. As a family member I am relieved that restrictions are easing.
Reply from Clare Shann, Nominated Individual at Magnolia House

Thank you so much for leaving this lovely review! During the past couple of years we created a reception area with safe changing and PPE area for staff, decorated the two lounges and revamped our dining room. We will be updating our bedrooms this year and are so happy that our families will be able to come and visit us again. Thank you again for your kind words.

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Review from Lu F (Daughter of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge heartfelt thanks to all the wonderful carers and staff at Magnolia. You are too many to mention but you know how much the love you show my mum means to me. You are all unsung heroes, like all carers and you deserve so much more recognition in every way! It’s been another challenging year but
again you’ve kept everyone safe and loved.
I’ve been able to see Mum every week through the year after lockdowns were lifted and the staff have done everything possible to keep things as normal as possible. Thank you for looking after her 365 days a year.
Reply from Clare Shann, Nominated Individual at Magnolia House

We are so very grateful that you have taken the time to leave a lovely review. You are absolutely right that there is not enough recognition for the wonderful work that care staff perform. We are so blessed to have so many fantastic, caring and compassionate people working with us. Thank you.

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Review from Ann F (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family cannot thank all the staff at Magnolia House for the impeccable care of our father and also the friendliness towards us. Nothing is too much for them, they certainly put our minds at rest knowing that he is so well looked after.
It has been a difficult time for staff during the Coronavirus
and for ourselves not being able to visit but we have been kept informed every day, so a heartfelt thank you to the staff. I would recommend Magnolia to anyone looking for a care home for their loved ones.
Reply from Clare Shann, Nominated Individual at Magnolia House

Thank you so much for this lovely review. I cannot tell you how much it lifts all of our spirits when we see such lovely feedback. The recognition of our amazing team is very much appreciated.

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Review from Julie R (Daughter of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long stay in hospital, we were told that it would not be safe for mum to return to her beautiful flat overlooking the sea, so we looked at several residential homes and instantly picked Magnolia House. It was light airy and had a lovely garden and conservatory with spacious rooms. Mum took a
while to settle but thanks to the wonderful staff, it became home, there's regular entertainment and always something to do and residents' happiness and wellbeing are at the top of the list. I can't thank the wonderful staff enough for keeping my mum safe, especially, through this dreadful virus, hopefully, we can start visiting again when all this is over, we've missed the contact and fun we have with mum and other residents. This is a very happy home where nothing is too much trouble, so many thanks again.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

It is lovely to read that your mum has settled with us and that it now feels like home. Thank you so much for your kinds words and for taking the time to review us - your feedback is truly appreciated.

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Review from Ruth A (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was supposed to be coming to live with me just before the lockdown. She had been living on her own, but sadly her dementia took a nosedive and with the situation changing rapidly we had to look for care for her on the island. I am so glad my sister chose Magnolia House. At this particularly
stressful time, they have, to date been clear, transparent and kept everyone updated regularly on the situation. I speak to my mother regularly, and she is full of praise about the staff looking after her and seems content and accepting, which is such a comfort as I live miles away.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

We are delighted you feel your sister made the right choice by allowing us to care for your mother and it's wonderful to read that you speak to your mum regularly too. Thank you for taking the time to review us.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Magnolia House is calculated as follows: ( (100 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Magnolia House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 hours ago

Please contact home for details of current vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Kelly

Kelly King

Job Title: Manager Joined: 2023

Hello, my name is Kelly and I am the Manager at Magnolia House, I have been working here since December 2023. I thoroughly enjoy my role and being part of the dedicated Magnolia family. I have always worked in the Health and Social care sector, I initially started in the care sector 27 years ago. I am passionate about working with the elderly and ensuring that they have a high-quality of care that they deserve. My role is to ensure the day-to-day running of the home is as smooth as possible by supporting the team and ensuring that our residents are being provided with person-centred care.


I work alongside a variety of health care professionals to ensure that our residents are well supported I have also built strong relationships with them.


I pride myself on the relationships formed with staff, residents and their families. I am very proud to be a part of such a wonderful team. We always look forward to welcoming new residents and I invite you to come to Magnolia House to see what an amazing home we have, please feel free to come and have a chat or call if you would like any information or just to have a look around.

Magret

Magret Karasinga

Job Title: Deputy Manager Joined: 2022

My journey in care began as a clinician in Kenya, my ascent at Magnolia has been nothing short of inspiring. Joining Magnolia House in October 2022 as a carer, my innate empathy and exceptional skills quickly shone, leading to my advancement to Senior Carer. Within just over a year, I was guiding our team with expertise and warmth as Head of Care. Now, as a proud Deputy Manager since April 2025, I continue to champion outstanding, heart-centred care, ensuring every resident thrives.

Melanie

Melanie Stubbens

Job Title: Administrator Joined: 2024

Hello! As the administrator, I'm often the first voice you hear on the phone or face you see. I'm committed to making every interaction at our residential home a positive one – professional, efficient, and always with a warm welcome. I enjoy helping to keep everything running smoothly so our focus can stay on exceptional care.

Frequently Asked Questions about Magnolia House

What types of Care is Magnolia House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Magnolia House have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Magnolia House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Magnolia House to the centre of Sandown?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Magnolia House to verify any information. View our terms and conditions. Magnolia House has an Enhanced Service - more info.