Magnolia House

Thank you so much for continuing to care in these difficult times.

We would like to say a massive thank you to all the staff for the excellent care they are providing for not just our loved one, but all the other residents at this most difficult time. We know she is safe and happy and well cared for. Hopefully, soon we will be able to see her in person again. Take care and stay safe all of you.

RE: mty rating for activities - my sister didn't want to join in and preferred her own company.

My husband was only in care for fourteen weeks but in all that time he was very happy and content at Magnolia House. All the staff were very pleasant, greeting me by my first name and making me feel at home. My husband was well taken care of and always spoke well of all the staff. Magnolia House is a very happy house.

The care Mother received in Magnolia House was excellent. The staff are very caring and the home is very well run. We were lucky that Mother went there and spent her last days being well looked after.

I was quite pleased with my visit seeing my husband being looked after so well. My wish is that he will stay and be happy and settled in the care home.

My dad has only been at this residence for one week. It was his birthday and the home put on a lovely birthday tea for his friends to attend. It was the first time my mum had visited my dad and she was nervous but the staff put her mind at rest that he was being well cared for. They have been very supportive at this difficult time with my family. 100 out of 100. Thank you so much.

My stepdad came into Magnolia House for respite with a view to being permanent. The staff are really caring and it is a lovely friendly home, they cannot do enough for you. The rooms are very clean and they have loads of activities, the activities guy is so interactive with everyone. I highly recommend Magnolia House to anyone. I am really happy with everything for my stepdad.

The standard of care and support was very good and my aunt was happy in the home.

I must start by saying that individual staff members are very caring, lovely people. I believe that the home is quite understaffed and that people are pushed to their limits. Disappointed that dirty, wet beds can be left and room can be smelly. Biggest issue is the lack of activities. Activity coordinator is often used as an extra 'pair of hands' with other matters and cannot concentrate on activities for other residents.

My mother desperately did not want to go into a care home. It took a little while to settle in but she lasted 5 years, where the care was truly excellent and she was happy. A testament to all the staff, whose dedication made this possible.

The home is of a good standard. The staff have been friendly, efficient and most helpful. I believe their approach has been of great help with my father.

As we all live on the mainland, communication with the home was always excellent. It is a busy home so may not suit someone who prefers a quieter environment but this does not distract from the level of support and care given to individuals. Staff appeared up to date with all mandatory training. The environment is always clean and improvements are being made continually that will enhance the good standard of care already in place. Mum's deteriorating health has unfortunately meant a change in accommodation and I only hope we are as satisfied with the care at the new home as we have been at Magnolia. Thank you.