Magnolia House

20 - 22 Broadway, Sandown PO36 9DQ
Review Us
9.7 33 Reviews
  • Magnolia House, Sandown
Magnolia House is located near to shops and the award-winning golden beach at Sandown. This Victorian building has many original features and in 2008 an extension was completed. There is a nice combination of contemporary and Victorian trends. Some rooms benefit from beautiful sea views and there is a large car park available for visitors.

Residents are encouraged to bring in personal items such as ornaments, clocks, photographs and such like to enable them to feel totally at home during their stay. More than half the rooms have en-suite facilities and some rooms have direct access to the garden.

Magnolia House was the third of four homes that form St Vincent Care Homes Ltd and is a family run residential care home, specialising in care for the elderly with dementia.

Loved ones have described the care at Magnolia House as 'Excellent care in a loving environment'. This is largely down to he hard work of the caring team.
Show Magnolia House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly King (Manager)

Local Authority / Social Services

Admission Criteria

  • Non smoking home
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (1)

Magnolia House Reviews (33)

9.7

Magnolia House has a Review Score of 9.7 (9.660) out of 10, based on 13 reviews in the last 2 years.
Over all time Magnolia House has 33 reviews.

Overall Experience
  • 17
  • 14
  • 2
  • 0
  • 0
Date Published
  • 33
  • 3
  • 6
  • 13
  • 20
Reviewer Connection to Magnolia House
  • 14
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 33, showing 21-33
Review from Yvonne S (Friend of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service.
My friend has settled in well, and although his memory and behaviour towards staff can be difficult; he is treated with kindness and honesty.
Thank you so much for continuing to care in these difficult times.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Thank you for your kind words and for taking the time to review us - your feedback is truly appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie B (Daughter-in-law of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We would like to say a massive thank you to all the staff for the excellent care they are providing for not just our loved one, but all the other residents at this most difficult time. We know she is safe and happy and well cared for. Hopefully, soon we will be able to see her in person again. Take
care and stay safe all of you.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

And we would like to say a massive thank you to you for taking the time to leave us a review. We are so pleased the hard work everyone is putting in, especially during this difficult time, isn't going unnoticed. Stay safe.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeanne T (Sister of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister dies in February 2020 after a short illness. She was always well cared for at Magnolia House and very happy there. Her illness was attended by her GP, nurses and senior staff very well and kindly. Her death was peaceful with little pain or distress.
RE: mty rating for activities - my sister
didn't want to join in and preferred her own company.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Wife of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was only in care for fourteen weeks but in all that time he was very happy and content at Magnolia House. All the staff were very pleasant, greeting me by my first name and making me feel at home. My husband was well taken care of and always spoke well of all the staff. Magnolia House is
a very happy house.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

We have a fantastic team of hard-working and dedicated individuals at Magnolia House and it is a delight read that this does not go unnoticed. Thank you for taking the time to leave us a review. All the best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William P (Son of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care Mother received in Magnolia House was excellent. The staff are very caring and the home is very well run. We were lucky that Mother went there and spent her last days being well looked after.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Thank you for taking the time to leave feedback for us. We are pleased that we were able to make your mother's final days comfortable and truly appreciate your kind words. All the best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Wife of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was quite pleased with my visit seeing my husband being looked after so well. My wish is that he will stay and be happy and settled in the care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has only been at this residence for one week. It was his birthday and the home put on a lovely birthday tea for his friends to attend. It was the first time my mum had visited my dad and she was nervous but the staff put her mind at rest that he was being well cared for. They have been very supportive
at this difficult time with my family. 100 out of 100. Thank you so much.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

It is delightful to hear that your dad is settling in well and that your mum's worries have been eased. We are so glad that you all enjoyed the birthday tea. We will continue to be of support for your dad, the family and your mum, throughout your dad's time with us, so please do not hesitate to contact the staff should you need anything.
Thank you so much for taking the time to leave us a review. Your feedback is invaluable to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann D (Stepdaughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepdad came into Magnolia House for respite with a view to being permanent. The staff are really caring and it is a lovely friendly home, they cannot do enough for you. The rooms are very clean and they have loads of activities, the activities guy is so interactive with everyone. I highly recommend
Magnolia House to anyone. I am really happy with everything for my stepdad.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Dear Ann, thank you for taking the time to leave such positive feedback. We have a fabulous team of hardworking individuals and it is lovely to see that this is recognised by others.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Niece of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care and support was very good and my aunt was happy in the home.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Dear Margaret, this is fantastic to hear. Thank you for taking the time to leave your feedback, it is hugely valuable to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn C (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I must start by saying that individual staff members are very caring, lovely people. I believe that the home is quite understaffed and that people are pushed to their limits. Disappointed that dirty, wet beds can be left and room can be smelly. Biggest issue is the lack of activities. Activity coordinator
is often used as an extra 'pair of hands' with other matters and cannot concentrate on activities for other residents.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Firstly, I would like to apologise for your disappointment when visiting Magnolia House. Thank you for taking the time to not only write your review but to discuss the issues in more detail with our registered manager. I understand that the issues raised have now been addressed. You can now feel safe in the knowledge that you are able to speak to the staff should you have any concerns, so we are able to put your mind at ease or rectify any issues straight away. Your feedback is important to us so we can ensure that we continue to provide the best possible care for our residents and make any necessary changes. Yours sincerely.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother desperately did not want to go into a care home. It took a little while to settle in but she lasted 5 years, where the care was truly excellent and she was happy. A testament to all the staff, whose dedication made this possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen T (Son of Resident) published on 6 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is of a good standard. The staff have been friendly, efficient and most helpful. I believe their approach has been of great help with my father.
Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Dear Stephen,
Thank you for your kind words and it is very humbling to know you would recommend us. I will be sure to pass your compliment on to the outstanding care team Magnolia House have.
Kind Regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda H (Daughter of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum came to Magnolia following the closure of her old home and within weeks there was a significant improvement in her physical well being. Staff are all approachable and have a good knowledge of Mum as a person as well as a resident - the activity coordinator was a particular favourite of hers
and is an excellent addition to the staff team.
As we all live on the mainland, communication with the home was always excellent. It is a busy home so may not suit someone who prefers a quieter environment but this does not distract from the level of support and care given to individuals. Staff appeared up to date with all mandatory training. The environment is always clean and improvements are being made continually that will enhance the good standard of care already in place. Mum's deteriorating health has unfortunately meant a change in accommodation and I only hope we are as satisfied with the care at the new home as we have been at Magnolia. Thank you.
Reply from Clare Shann, Nominated Individual at Magnolia House

Dear Amanda
Thank you so much for your lovely feedback. We have an outstanding team at Magnolia and I will ensure that they are all aware of your positive comments. We wish you all the very best for the future.
Kindest regards
Managing Director

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Magnolia House is calculated as follows: ( (100 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Magnolia House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 18 hours ago

Please contact home for details of current vacancies

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

Kelly

Kelly King

Job Title: Manager Joined: 2023

Hello, my name is Kelly and I am the Manager at Magnolia House, I have been working here since December 2023. I thoroughly enjoy my role and being part of the dedicated Magnolia family. I have always worked in the Health and Social care sector, I initially started in the care sector 27 years ago. I am passionate about working with the elderly and ensuring that they have a high-quality of care that they deserve. My role is to ensure the day-to-day running of the home is as smooth as possible by supporting the team and ensuring that our residents are being provided with person-centred care.


I work alongside a variety of health care professionals to ensure that our residents are well supported I have also built strong relationships with them.


I pride myself on the relationships formed with staff, residents and their families. I am very proud to be a part of such a wonderful team. We always look forward to welcoming new residents and I invite you to come to Magnolia House to see what an amazing home we have, please feel free to come and have a chat or call if you would like any information or just to have a look around.

Magret

Magret Karasinga

Job Title: Deputy Manager Joined: 2022

My journey in care began as a clinician in Kenya, my ascent at Magnolia has been nothing short of inspiring. Joining Magnolia House in October 2022 as a carer, my innate empathy and exceptional skills quickly shone, leading to my advancement to Senior Carer. Within just over a year, I was guiding our team with expertise and warmth as Head of Care. Now, as a proud Deputy Manager since April 2025, I continue to champion outstanding, heart-centred care, ensuring every resident thrives.

Melanie

Melanie Stubbens

Job Title: Administrator Joined: 2024

Hello! As the administrator, I'm often the first voice you hear on the phone or face you see. I'm committed to making every interaction at our residential home a positive one – professional, efficient, and always with a warm welcome. I enjoy helping to keep everything running smoothly so our focus can stay on exceptional care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Magnolia House to verify any information. View our terms and conditions. Magnolia House has an Enhanced Service - more info.