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Care Provided by Magnolia House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Added additional costs for visiting professionals, such as podiatrist, hairdresser and paper deliveries
The price(s) shown are provided by the care home. Contact Magnolia House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Trustmark Care Ltd
- Private Owned
Person in charge
- Jackie Bates(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (1)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- There is no restriction to visiting hours, appointments are possible for perspective admissions.
Parking
- There is parking on site.
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Magnolia House Reviews (33)
9.1
Magnolia House has a Review Score of 9.1 (9.062) out of 10, based on 6 reviews in the last 2 years.
Over all time Magnolia House has 33 reviews.
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Review from Yvonne S (Friend of Resident) published on 18 May 2020 Submitted via Website•
Overall Experience
Very good service.
My friend has settled in well, and although his memory and behaviour towards staff can be difficult; he is treated with kindness and honesty.
My friend has settled in well, and although his memory and behaviour towards staff can be difficult; he is treated with kindness and honesty.
Thank you so much for continuing to care in these difficult times.
↩Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
Thank you for your kind words and for taking the time to review us - your feedback is truly appreciated.
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Review from Debbie B (Daughter-in-law of Resident) published on 18 May 2020 Submitted via Website•
Overall Experience
We would like to say a massive thank you to all the staff for the excellent care they are providing for not just our loved one, but all the other residents at this most difficult time. We know she is safe and happy and well cared for. Hopefully, soon we will be able to see her in person again. Take care and stay safe all of you.
↩Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
And we would like to say a massive thank you to you for taking the time to leave us a review. We are so pleased the hard work everyone is putting in, especially during this difficult time, isn't going unnoticed. Stay safe.
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Review from Jeanne T (Sister of Resident) published on 7 April 2020 Submitted via Postal Card•
Overall Experience
My sister dies in February 2020 after a short illness. She was always well cared for at Magnolia House and very happy there. Her illness was attended by her GP, nurses and senior staff very well and kindly. Her death was peaceful with little pain or distress.
RE: mty rating for activities - my sister didn't want to join in and preferred her own company.
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Review from D G (Wife of Resident) published on 31 January 2020 Submitted via Postal Card•
Overall Experience
My husband was only in care for fourteen weeks but in all that time he was very happy and content at Magnolia House. All the staff were very pleasant, greeting me by my first name and making me feel at home. My husband was well taken care of and always spoke well of all the staff. Magnolia House is a very happy house.
↩Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
We have a fantastic team of hard-working and dedicated individuals at Magnolia House and it is a delight read that this does not go unnoticed. Thank you for taking the time to leave us a review. All the best.
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Review from William P (Son of Resident) published on 9 January 2020 Submitted via Postal Card•
Overall Experience
The care Mother received in Magnolia House was excellent. The staff are very caring and the home is very well run. We were lucky that Mother went there and spent her last days being well looked after.
↩Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
Thank you for taking the time to leave feedback for us. We are pleased that we were able to make your mother's final days comfortable and truly appreciate your kind words. All the best.
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Review from M S (Wife of Resident) published on 12 December 2019 Submitted via Postal Card•
Overall Experience
I was quite pleased with my visit seeing my husband being looked after so well. My wish is that he will stay and be happy and settled in the care home.
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Review from S G (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card•
Overall Experience
My dad has only been at this residence for one week. It was his birthday and the home put on a lovely birthday tea for his friends to attend. It was the first time my mum had visited my dad and she was nervous but the staff put her mind at rest that he was being well cared for. They have been very supportive at this difficult time with my family. 100 out of 100. Thank you so much.
↩Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
It is delightful to hear that your dad is settling in well and that your mum's worries have been eased. We are so glad that you all enjoyed the birthday tea. We will continue to be of support for your dad, the family and your mum, throughout your dad's time with us, so please do not hesitate to...
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Review from Ann D (Stepdaughter of Resident) published on 23 September 2019 Submitted via Postal Card•
Overall Experience
My stepdad came into Magnolia House for respite with a view to being permanent. The staff are really caring and it is a lovely friendly home, they cannot do enough for you. The rooms are very clean and they have loads of activities, the activities guy is so interactive with everyone. I highly recommend Magnolia House to anyone. I am really happy with everything for my stepdad.
↩Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
Dear Ann, thank you for taking the time to leave such positive feedback. We have a fabulous team of hardworking individuals and it is lovely to see that this is recognised by others.
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Review from M H (Niece of Resident) published on 23 September 2019 Submitted via Postal Card•
Overall Experience
The standard of care and support was very good and my aunt was happy in the home.
↩Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
Dear Margaret, this is fantastic to hear. Thank you for taking the time to leave your feedback, it is hugely valuable to us.
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Review from Carolyn C (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card•
Overall Experience
I must start by saying that individual staff members are very caring, lovely people. I believe that the home is quite understaffed and that people are pushed to their limits. Disappointed that dirty, wet beds can be left and room can be smelly. Biggest issue is the lack of activities. Activity coordinator is often used as an extra 'pair of hands' with other matters and cannot concentrate on activities for other residents.
↩Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
Firstly, I would like to apologise for your disappointment when visiting Magnolia House. Thank you for taking the time to not only write your review but to discuss the issues in more detail with our registered manager. I understand that the issues raised have now been addressed. You can now feel...
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Review from S B (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card•
Overall Experience
My mother desperately did not want to go into a care home. It took a little while to settle in but she lasted 5 years, where the care was truly excellent and she was happy. A testament to all the staff, whose dedication made this possible.
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Review from Stephen T (Son of Resident) published on 6 February 2019 Submitted via Website•
Overall Experience
The home is of a good standard. The staff have been friendly, efficient and most helpful. I believe their approach has been of great help with my father.
↩Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
Dear Stephen,Thank you for your kind words and it is very humbling to know you would recommend us. I will be sure to pass your compliment on to the outstanding care team Magnolia House have.
Kind Regards
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Review from Amanda H (Daughter of Resident) published on 10 December 2018 Submitted via Website•
Overall Experience
My mum came to Magnolia following the closure of her old home and within weeks there was a significant improvement in her physical well being. Staff are all approachable and have a good knowledge of Mum as a person as well as a resident - the activity coordinator was a particular favourite of hers and is an excellent addition to the staff team.
As we all live on the mainland, communication with the home was always excellent. It is a busy home so may not suit someone who prefers a quieter environment but this does not distract from the level of support and care given to individuals. Staff appeared up to date with all mandatory training. The environment is always clean and improvements are being made continually that will enhance the good standard of care already in place. Mum's deteriorating health has unfortunately meant a change in accommodation and I only hope we are as satisfied with the care at the new home as we have been at Magnolia. Thank you.
↩Reply from Clare Shann, Nominated Individual at Magnolia House
Dear AmandaThank you so much for your lovely feedback. We have an outstanding team at Magnolia and I will ensure that they are all aware of your positive comments. We wish you all the very best for the future.
Kindest regards
Managing Director
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Bed Vacancies
Please contact us for latest vacancies.
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