Abbey Lodge Residential Care Home

91 Seabrook Road, Hythe CT21 5QP
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9.6 48 Reviews
  • Abbey Lodge Residential Care Home, Hythe
Abbey Lodge is situated in the laid-back market town of Hythe, Kent and enjoys lovely sea views overlooking the English Channel. It prides itself on delivering high-quality care which is specific to the individual needs of residents.

The home has been operating since 1996 and has built up a strong reputation in the community and amongst professionals for the care and detailed attention which underpins the ethos of care in the home. Abbey Lodge is rated as 'Good' by the Care Quality Commission (Dec 2020) and is continually refining the way they believe care should be delivered with a person-centred approach.

The management team has a wealth of experience and relevant qualifications in the Health and Social Care sector.

The home has strong links with various community and church groups. Many of its residents come from Hythe and the surrounding areas, and the home has an excellent reputation in the area which has been developed and strengthened over three decades.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1110 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

Fees are dependent on size and location of room and care needs.

These prices are only a guideline, please contact Abbey Lodge Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Abbey Lodge (Residential Home) Ltd

Person in charge

  • Joanne Hinder (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Pre-Assessment prior to admission carried out in person
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 3

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (20)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Welcome all relatives, friends & visiting professionals as well as entertainers for Residents

Parking

  • Parking on site & Kerb side in front of the home

Abbey Lodge Residential Care Home Reviews (48)

9.6

Abbey Lodge Residential Care Home has a Review Score of 9.6 (9.633) out of 10, based on 16 reviews in the last 2 years.
Over all time Abbey Lodge Residential Care Home has 48 reviews.

Overall Experience
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Date Published
  • 48
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Reviewer Connection to Abbey Lodge Residential Care Home
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Total of 48, showing 1-20
Review from S C (Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, attention to personal preferences is excellent. All carers are very competent, and you feel cared for.
My physical needs have been met with a bed and chair provided.
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Review from J H (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very well run with friendly staff. Any queries are very quickly acted upon. It's a very homely care home with a good atmosphere.
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Review from Carl F (Partner of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since day one of arriving here, we have nothing but praise for the management and carers of the home. My partner as all her needs sorted in a professional high standard. Lovely room, lovely food, home set in a lovely area. We have high praise for this home. We would highly recommend to anyone looking
for a lovely home for a loved one or family member. 5 Star.
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Review from David B (Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experince here at Abbey Lodge has been exemplary. The management and staff are excellent.
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Review from Cecil B (Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have been in the Abbey Care Home for the last 4 years and have found the caring staff eager and keen to keep us in a way that they would like to be looked after. On the caring side, they need to help those who are unable to do their personal requirements, such as cleanliness and toileting.
Women who need these requirements may have to have a male carer to help them. And likewise, men having female carers.
With caring here, we have always experienced the best way possible. Our health is regularly monitored and attention taken should it be necessary. If you are looking for complaints, you can always find somebody that way. In the four years we have been here, our health and welfare have been very good, all down to human nature.
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Review from M T (Son of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother was looked after by a very varing and professional staff, nothing was too much bother. She really enjoyed her outings, activities and entertainment during the day.
Towards the end, mother received excellent care, and we could not have asked for a better send-off.
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Review from D E (Daughter of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We recently visited my Mum with one of our elderly relatives. She was very impressed with the care at Abbey Lodge. She has seen many care homes recently, but none of them came close to Abbey Lodge. She commented on how happy and healthy my Mum looked, probably the most relaxed since her stroke, 4 years
ago. According to her, the best indictor of a well run residential home is that it doesn't matter when you visit, the residents are always looked after. It is very true about Abbey Lodge, as I arrive unannounced and the place is always clean and tidy and the residents are happy and cared for. Extra thanks to the activities organiser: flower arrangements, painting, bingo. So much fun and creativity!
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Review from S S (Brother of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbey Lodge took my sister on somewhat reluctantly because of her high dependency needs and inability to do things for herself. They have nevertheless settled her into the best routine that can be devised for her and she and the family are pleased with the improved care she is receiving compared with
her former situation.
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Review from Damian M (Son of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am leaving a negative but true review of my mums care. We placed my mum in Abbey Lodge because we trusted that they were able to care for her needs as she is suffering with Dementia. She was there for 6 weeks. It started okay, then she had a couple of occasions when she became agitated, upset and
tried to get out of the care home. I believe she had an argument with one of the carers. Shortly after this the manager served notice for my mum to be moved elsewhere instead of waiting to see if her medication increased by the GP helped my mum to settle. Think twice about placing your loved ones with dementia in Abbey Lodge as we never know to what level they will decline. Abbey Lodge claim to cater for residents with mild to moderate dementia, tragically dementia does progress and I don't believe they are capable of caring for residents with moderate levels and possibly not even mild cases. I believe they are only suited to cope with respite, residential or elderly residents.
Reply from Jo Fleming, Manager at Abbey Lodge Residential Care Home

We are obviously disappointed that you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. Pre-admission transparency is a major factor in the admission process. I am available to a call to discuss in more detail so we can better understand your experience.

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Review from Steve S (Son of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moved my Dad into Abbey Lodge a few days ago after a traumatic few months for him. Abbey Lodge was the final home that we visited and within a few minutes we knew that it was the place for Dad, the management and staff couldn't have been nicer or more helpful. Dad was shown his bright comfortable room
with a fantastic sea view immediately and he was very happy indeed which was lovely to see.
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Review from R S (Respite Resident) published on 26 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not knowing what to expect for two weeks in respite, I was pleasantly surprised. It was "heatwave" time, and the staff made every effort to make me comfortable. The bath was glorious!
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Review from D E (Daughter of Resident) published on 26 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a long research and looking at care homes, we knew Abbey Lodge was the right place for my mum. It feels like "home". The staff are always happy, caring, smiling and ready to help. The manager and deputy manager are always ready to listen and assist with any enquiries. I am a person with high expectations,
and I'm not the easiest to deal with, but Abbey Lodge is a wonderful place, and I am very satisfied with their service. My mother has settled quickly and has been living a great quality life with the right support.
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Review from D S (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was looked after very well. Staff and management understand all his needs. Very patient, and nothing was too much trouble to ensure he was happy and content with his stay. Well looked after and all needs are catered for in a safe environment.
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Review from L T (Son of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Abbey Lodge for just over a year and seems quite content. She settled in very well quite quickly. I am very happy with everything that is provided for her. Everyone is very helpful, kind, and polite, with a high level of understanding and communication back to the family. Thank you for
all you do.
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Review from K W (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Abbey Lodge have actively made my mum a part of the regular 'family'. They took the time to get to know her so well and I have ever only observed kind and patient interactions with the residents. There is good food and daily activities plus a wide range of other things to engage with such
as puzzles and reading. Thank you to all involved.
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Review from L R (Daughter of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the care of our mum excellent. The staff were very patient and extremely kind, they tended quickly to her needs never complaining. They were so very kind to the relatives as well, exceptional.
I have absolutely no complained about this care home and would definitely recommend it to anyone.
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Review from M T (Wife of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When admitted as an emergency into hospital, the home took over care at a moment's notice. So pleased with the care and facilities that when later in the year again had to go into hospital, there were no questions as to who would take over care until I could resume care myself.
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Review from J F (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have a lovely twin room with a bathroom, it is cleaned everyday and always looks tidy. All the staff at Abbey Lodge are amazing, so kind and caring and nothing is too much trouble for them. My mum and dad feel very much at home and it's like one big family. There is always lots of crafting
and regular entertainment in the lounge.
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Review from P S (Son of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum initially stayed at Abbey Lodge for a period of two weeks for respite as she was struggling on her own. We were impressed with the caring attitude of the manager and assistant manager.
After this period of respite, Mum was very happy and decided to stay, she finds all the staff very friendly
and helpful. She is very well cared for and happy she is at Abbey Lodge.
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Review from Dru A (Friend of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Abbey Lodge are outstanding, nothing is too much trouble for any of them. They were always there if I needed a shoulder or a hug and you felt you could do this because of their sweet, caring natures. When my second mum died, the staff were there for her and me, I could not have asked for
anything more. Thank you so much, Abbey Lodge staff.
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Abbey Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Abbey Lodge Residential Care Home is calculated as follows: ( (141 Excellents x 5) + (31 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 188 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbey Lodge Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Vini

Vini Aujla

Job Title: Manager/Director Joined: 1996

Vini Aujla oversees Abbey Lodge, She takes a highly active role in the running of Abbey Lodge and is personally on hand to provide support to residents and staff, supported by a full-time manager and deputy manager both have a wealth of knowledge in the care sector.


Abbey Lodge is a 24-bed 90% ensuite home, Vini has a background in Pharmaceuticals and Accounting.


Vini holds a level 5 in Food hygiene and Health and Safety. Abbey Lodge is deemed one of the best homes in the area, and it is a byword for quality.


Vini is working towards a Level NVQ 5 qualification in care management and Leadership. She takes pride in training and leading staff in the ethos that she believes care should be provided, and this has been directly attributed to Abbey Lodge's reputation.

Joanne

Joanne Hinder

Job Title: Registered Manager Joined: 2020

Joanne joined our team as Deputy Manager in January 2020. She has many years of experience in care, her previous post was Deputy Manager for 9 years in a busy 46-bedded Dementia Care Home in Folkestone. She has achieved her long-term goal of becoming a manager with a promotion to Registered Manager of Abbey Lodge in August 2021.

Frequently Asked Questions about Abbey Lodge Residential Care Home

What types of Care is Abbey Lodge Residential Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbey Lodge Residential Care Home have?

There are 21 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Abbey Lodge Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey Lodge Residential Care Home to the centre of Hythe?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Lodge Residential Care Home to verify any information. View our terms and conditions. Abbey Lodge Residential Care Home has an Enhanced Service - more info.