Abbey Lodge Residential Care Home

91 Seabrook Road, Hythe CT21 5QP
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9.6 50 Reviews
  • Abbey Lodge Residential Care Home, Hythe
Abbey Lodge is situated in the laid-back market town of Hythe, Kent and enjoys lovely sea views overlooking the English Channel. It prides itself on delivering high-quality care which is specific to the individual needs of residents.

The home has been operating since 1996 and has built up a strong reputation in the community and amongst professionals for the care and detailed attention which underpins the ethos of care in the home. Abbey Lodge is rated as 'Good' by the Care Quality Commission (Dec 2020) and is continually refining the way they believe care should be delivered with a person-centred approach.

The management team has a wealth of experience and relevant qualifications in the Health and Social Care sector.

The home has strong links with various community and church groups. Many of its residents come from Hythe and the surrounding areas, and the home has an excellent reputation in the area which has been developed and strengthened over three decades.
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Care Provided by Abbey Lodge Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1110 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

Fees are dependent on size and location of room and care needs.

These prices are only a guideline, please contact Abbey Lodge Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Abbey Lodge (Residential Home) Ltd

Person in Charge

  • Joanne Hinder (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (20)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Welcome all relatives, friends & visiting professionals as well as entertainers for Residents

Parking

  • Parking on site & Kerb side in front of the home

Abbey Lodge Residential Care Home Reviews (50)

9.6

Abbey Lodge Residential Care Home has a Review Score of 9.6 (9.641) out of 10, based on 17 reviews in the last 2 years.
Over all time Abbey Lodge Residential Care Home has 50 reviews.

Overall Experience
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Reviewer Connection to Abbey Lodge Residential Care Home
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Review from P S (Son of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum initially stayed at Abbey Lodge for a period of two weeks for respite as she was struggling on her own. We were impressed with the caring attitude of the manager and assistant manager.
After this period of respite, Mum was very happy and decided to stay, she finds all the staff very friendly
and helpful. She is very well cared for and happy she is at Abbey Lodge.
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Review from Dru A (Friend of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Abbey Lodge are outstanding, nothing is too much trouble for any of them. They were always there if I needed a shoulder or a hug and you felt you could do this because of their sweet, caring natures. When my second mum died, the staff were there for her and me, I could not have asked for
anything more. Thank you so much, Abbey Lodge staff.
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Review from R F (Son of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mother regularly and always feel welcome. A very homely home. My mother loves her room and since moving in she seems to look very well. Her health has improved.
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Review from C R (Son of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our mother into this attractive care home after becoming dissatisfied with the environment in her previous care home, in a nearby town.
Abbey Lodge is very well managed and has some care staff who have worked there for decades. Staff appear happy.
The most important thing in a care home
for elderly people is the way residents are treated by the care staff. At Abbey Lodge, I am confident that interaction with residents is affectionate bordering on loving.
Carers pay attention to safety and physical requirements such as moving and lifting residents with minimum upset. The home is well equipped.
A creative and engaging activities manager works to keep residents entertained and stimulated five days out of seven. My mother loves the quizzes and enjoys the music, singing, crafts and activities based on traditional events. Birthdays and anniversaries are celebrated. Food and nutritional management is very good.
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Review from A T (Nephew of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my aunt has been in Abbey Lodge she has always received the care and attention needed for her condition. The staff have always been polite and friendly and informed regarding her care. Contact always made prior to any vaccines given or change in health situation.
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Review from Janice B (Niece of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt had shingles in her head, face and eye which caused her a lot of pain. The staff called the doctor as the medication wasn't keeping the pain under control. They went above and beyond to manage her needs during this period of time. They kept the family informed and this was reassuring she was
being supported and cared for.
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Review from Brenda G (Daughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father needed to move into a care home due to mobility issues. We chose Abbey Lodge as it is a small, family-run home. They made Dad (and his family) very welcome. The staff were excellent, kind and caring, treating the residents with dignity and taking care of individual needs. The food was suitable
for older people with a choice of meals given. I can fully recommend the home to anyone in need of care. Their support was invaluable in the last two months of Dad's life.
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Review from Patricia T (Friend of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a friend living at a distance I visited a friend living at Abbey Lodge 27.07.22 for the first time, although I keep regular contact with him using phone and zoom facilities. My old friend seems, and tells me, that he is very happy and really enjoying life at Abbey Lodge. The staff were friendly and
very caring. There is a lovely, homely, family-feel to Abbey Lodge which was obvious to me. I would hope that when I need extra care myself, Abbey Lodge would be there for me.
The staff have been very helpful enabling us to have zoom chats every week.
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Review from A F (Son of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was initially at Abbey Lodge for respite care, which has not become permanent. From the beginning, he has always said that he is well looked after and that the food is tremendous. The staff are caring and friendly and have a good understanding of my father's needs. The staff have reacted to
any health issues as required.
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Review from Val T (Daughter of Resident) published on 21 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent 2-week convalescence for my mum. She really enjoyed the care, activities, food and the company of the other residents and the staff. Many thanks to all who helped make her stay so successful.
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Review from M E (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Abbey Lodge provides a safe, secure environment with excellent care. The staff are so caring and patient; nothing is too much trouble - and they are always so cheerful and prepared to spend time with my mum. The home is kept extremely clean and bins are emptied and both rooms and bathrooms are kept
immaculate. Management are always at hand to answer any queries.
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Review from Robert B (Nephew of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle is 98 years old, entered the home 1 week ago, and was unsettled to start with. With the kind care and attention from the staff, he seems to be settling in well. The home appears to be well run, clean and tidy. It is myself and my sister who have been looking after my uncle and if he is accepted
we feel this will suit him well.
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Review from Mike H (Son of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy, well-fed, and very well looked after. That's all you need to know. The staff are brilliant, it's a happy home. Management is very professional. I will not be moving her!
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Review from Pamela C (Daughter of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, aged 105, was admitted to Abbey Lodge in September this year. It quickly became apparent that she had throat cancer and was very unwell. The senior staff were professional, friendly, and caring and allayed my fears that they could, and would, assisted by their wonderful staff, continue to
care for her whatever the outcome. A high-tech system means at all times you can see the care given, which is very reassuring. I am very close to my mother and have looked after her at home for many years, but I feel there is no better place than Abbey Lodge to carry on the high level of care she is used to.
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Review from Tim R (Son-in-law of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-rate care from staff who genuinely do care. Very impressed with the treatment, care, and compassion shown by everyone at Abbey Lodge. I would recommend this home to anyone.
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Review from Christine R (Daughter of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So pleased we chose Abbey Lodge for my parents. All the staff are very caring and we couldn't wish for nicer people to care for our parents. We are always made to feel welcome when we visit.
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Review from D B (Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers and staff so very friendly and helpful. Nothing is too much trouble to do for us or help us with. Food is varied and tasty. Our room is large, light and airy, and tastefully arranged. We are very comfortable.
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Review from John C (Brother of Resident) published on 16 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home.
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Review from Jeanette H (Daughter of Resident) published on 2 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Abbey Lodge for 3 years and has always received very good personal care and attention. Any medical issues arising are dealt with promptly. The meals are of a good standard. The home is well managed, and has a genuine feeling of 'home' - never any unpleasant odours for
example! There is a welcoming warmth and friendliness at Abbey Lodge.
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Review from D L (Son of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care my mother receives at Abbey Lodge.
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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Abbey Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.641 for Abbey Lodge Residential Care Home is calculated as follows: ( (149 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 198 Ratings = 4.641
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbey Lodge Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Vini

Vini Aujla

Job Title: Manager/Director Joined: 1996

Vini Aujla oversees Abbey Lodge, She takes a highly active role in the running of Abbey Lodge and is personally on hand to provide support to residents and staff, supported by a full-time manager and deputy manager both have a wealth of knowledge in the care sector.


Abbey Lodge is a 24-bed 90% ensuite home, Vini has a background in Pharmaceuticals and Accounting.


Vini holds a level 5 in Food hygiene and Health and Safety. Abbey Lodge is deemed one of the best homes in the area, and it is a byword for quality.


Vini is working towards a Level NVQ 5 qualification in care management and Leadership. She takes pride in training and leading staff in the ethos that she believes care should be provided, and this has been directly attributed to Abbey Lodge's reputation.

Joanne

Joanne Hinder

Job Title: Registered Manager Joined: 2020

Joanne joined our team as Deputy Manager in January 2020. She has many years of experience in care, her previous post was Deputy Manager for 9 years in a busy 46-bedded Dementia Care Home in Folkestone. She has achieved her long-term goal of becoming a manager with a promotion to Registered Manager of Abbey Lodge in August 2021.

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