Alpine Care Home

10 Bradbourne Park Road, Sevenoaks TN13 3LH
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9.9 91 Reviews
  • Alpine Care Home, Sevenoaks
Alpine Rest Home offers round-the-clock care for up to thirty elderly residents, from a pleasant location in Sevenoaks, Kent, and a pleasing Edwardian building.

Residents enjoy luxury bedrooms, a wide choice of activities and entertainments, and sun lounge and secluded garden in which to relax, while never being far from talented and hard-working carers.

The home proves very inviting to visitors who, as well as seeing their loved ones, can enjoy walks through the nearby Knole park where deer can often be seen to roam.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1750
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750

These prices are only a guideline, please contact Alpine Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kim Jones (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (2)

Alpine Care Home Reviews (91)

Total of 91, showing 41-60
9.9

Alpine Care Home has a Review Score of 9.9 (9.889) out of 10, based on 28 reviews in the last 2 years. Over all time Alpine Care Home has 91 reviews.

Overall Experience

  • 75
  • 15
  • 1
  • 0
  • 0

Date Published

91
12
19
28
63

Review from Lindsey A (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Alpine Care Home for nearly 5 years. The turnover of staff has been minimal so they have all got to know her and her needs extremely well. The staff are always cheerful and show her the utmost respect and patience, she feels safe and secure there. We get regular reports and phone calls
with any updates on her care package and any health concerns. They have worked so hard throughout the pandemic to make everything as normal as possible for the residents. They all deserve a medal. Well done Alpine staff.

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Review from Amanda H (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and his wife have been residents at the Alpine Care Home for the past year. I feel very confident that they are treated with respect, kindness, and that they are recognised for who they are. They have their own double bed and room, which is very homely. The manager and her staff tread a careful
path to negotiate with dad when needing to persuade him to do things for his own safety. There have been very many kind indulgences for them, such as special meals to celebrate special occasions. The staff know them and enjoy them as personalities. Rules and regulations are thoughtfully and compassionately drawn. Communication with my dad, and with the staff has been excellent and I can call any time, as dad can me. The last thing my dad and I wanted was for him to go to a care home, but I do feel that they are well cared for and remain themselves. Staff take great care to ensure their clothes and presentation are as dad and his wife would want. Efficient and homely.

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Review from J B (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to congratulate the staff at Alpine for the outstanding service they have provided this year. During these difficult times, it has been so comforting to know that my mother has been cared for by such a kind, dedicated and professional team in a warm and homely environment. The manager and
all the staff have ensured that we are kept informed at all times of my mother’s wellbeing and we have appreciated the video calls and Covid secure visits. They have worked so hard keeping the residents entertained and I thank them all for the care and attention to both the residents and the relatives. I would have no hesitation in recommending Alpine.

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Review from J G (Daughter of Resident) published on 19 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An updated review since Covid 19 began:
My mother entered Alpine Care just before lockdown began in March and the family only managed to visit her once before the home closed - thankfully early to visitors which has kept the home safe; it’s with the manager and staff’s dedication that this Home has
dodged the Covid-19 grasp. Add to that the (now improved) contact about mum, what occupies her and the residents - especially with the activity co-ordinator's creativeness is praiseworthy. My biggest wish is for their neighbour to sacrifice some of the parking space at the front of Alpine property grounds to extend and landscape the existing small garden for the residents and staff to enjoy. All strength to the team for managing a difficult year of tough challenges!

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Review from Naomi F (Granddaughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very caring. They have been amazing throughout Covid pandemic and they have kept our loved ones safe. Well informed during the whole time and constantly trying to find ways for us to engage with our loved ones during this time. 100% recommend the home.

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Review from Robert L (Son of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in the home for over 3 years now and I could not be more pleased with the way she has been looked after and the way the staff have done everything possible to make her at home. Mum has advanced dementia and the care she receives is so friendly and yet fully professional. The staff
have done a great job of preventing Covid virus entering the home and have allowed us to Facetime and visit viewing from outside through a shut glazed door and have now gone further with a pod linked by intercom which is much more than we could have expected. Top marks for everything.

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Review from Christine S (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly, caring and with a great sense of humour. I feel so confident leaving my mother in their capable hands and they seem to understand her ways so well. All the residents seem to be very happy there too.
During the difficult times this year, I have been kept informed of any developments
both about my mother and the home in general.
When my mother has been unwell immediate advice is sought and I am immediately informed.
I have recommended the home to another family and I know they are pleased with their decision to place their mother in Alpine’s Care. I was recommended the home by another friend just over a year ago and I am so glad I immediately viewed the home. My family are able to relax knowing Mum is in good hands.

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Review from U W (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at the Alpine Care Home has proved itself to be dedicated, kind and professional. They've been like that since my father moved in just over a year ago, and have continued to give the same excellent level of care - even during these challenging times.
My father has dementia, but the team have
ensured he is always very happy and that the illness never denies him his dignity. They are warm and caring. We see this every time we visit or speak over video chat. It is very reassuring
that the home provides the warmth and care that you would expect to find in a family setting but with professional staff who are trained to handle the care and medical needs. I have also always been extremely impressed by the manager at Alpine. Her communication and kindness have been flawless. I cannot recommend this home enough.

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Review from J I (Daughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at Alpine have done a brilliant job of looking after my father. The small close-knit team give the Alpine a family feel. We are always keeping up to date with how my dad is doing; he is very happy at the Alpine!

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Review from J T (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when the pressure on care homes is at its peak, I would like to praise all the staff at Alpine for their excellent response to the Coronavirus crisis. They have maintained their high standard of care despite all the additional requirements and still been able to communicate with relatives
both by email, phone, apps and video calls. The safety and health, both physical and mental, of both their residents and staff, has been a priority and much appreciated as a relative. We are very grateful to have such an amazing, dedicated team working tirelessly under such difficult conditions.

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Review from L W (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have the greatest praise for all the staff at Alpine Care Home, they are so friendly and helpful, kind to mum. It's a joy to visit there. It always smells nice and clean.

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Review from M L (Son of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff take good care of my mum ensuring she has the best quality of life on a daily basis.
Plenty of activities and stimulation are provided and all are encouraged to take part. The staff are readily able to discuss how my mum is and let us know if any problems occur.

Reply from Kim Jones, Home Manager at Alpine Care Home

Thank you for the lovely review, as part of our ongoing quality assurance and improvement it was nice to speak with you on the phone to discuss any thing you felt we could do to improve this .You said that you were very happy with every thing and that your mum as happy and you were glad she was in the home , thank you very much for taking the time to speak with me ,we appreciate it .

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Review from P C (Relative of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whatever time we arrive, we are welcomed by the staff. When watching them with the residents, they are always cheerful and helpful.

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Review from Peter W (Son of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been resident at Alpine for a year and we are extremely impressed with the care that has been provided to her over that time.
The staff are always pleasant and happy and will always keep us up to date as to how my mother is getting on.

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Review from Claire P (Regular Volunteer) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit this care home on a regular basis and I can honestly say the care of all the residents is fantastic they are very caring and attentive. The home is always extremely clean and all staff have a positive and caring attitude towards all the residents. The staff value the resident's privacy and dignity
and always act professionally but with strong empathy.

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Review from Paul N (Son of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is very good and the staff are very pleasant and always ready with a cup of tea.
My mothers very happy here at Alpine Care home.

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Review from Jennifer S (Daughter of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Alpine since May 2018. She has been well cared for and I feel that she is safe here. She says the food is good and there is enough of it. Whenever I visit I feel welcomed by the staff and they appear to be genuinely fond of my mother. I know my mother joins in with
the activities provided and my brothers and I are confident that she is receiving the best care here and is valued and respected. Her bedroom is a bit small but is clean and comfortable. We like the fact that there are not too many residents and all the staff know all of them. All the family are happy with the care mum received at Alpine.

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Review from Ros B (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my Dad is receiving at Alpine Care Home is outstanding. He's only been there a few weeks but has settled in very well. The manager and all the staff are very engaged with the residents and treat them with kindness, compassion and dignity. There is a wonderful family atmosphere in this
home, and visitors become part of that as soon as they arrive.

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Review from Marianne W (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Alpine now for 4 weeks and as a family, we are so pleased with the home.
The Manager and her staff are so welcoming and friendly and it has such a lovely atmosphere.
A home for Dad became urgent very quickly and we couldn’t have chosen a better home where we know he is being cared
for so well.

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Review from Vicki J (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Alpine from October 2018 until he passed in January 2019.
The level of care he received there was outstanding.
Staff are professional, friendly and extremely hard working.
Sending thanks to each and every one of them for caring so much.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Alpine Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Alpine Care Home is calculated as follows: ( (296 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 332 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alpine Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (3)

Kim

Kim Jones

Job Title: Registered Manager

Joined: 2007

I have been in Health and Social Care since 1986, 39 years now. I started my journey working in a hospital environment for people who had physical and severe mental health disabilities. I then moved into a small home in the community, still working with adults who had these difficulties. I stayed in this field until 2000, that's when I found my passion for working with people living with Alzheimer's and other Dementias. I have worked managing very successful care homes since. I have furthered my knowledge and skills by completing my Registered Managers Award, NVQ Level 4 and my Diploma 5 in Health and Social Care. My passion is making a difference in the lives of people we care for and their families.

Samantha

Samantha Baldwin

Job Title: Activity Co-ordinator

Joined: 2024

With over 20 years of experience across care, education, and the activity provision sector, and as a multi-award-winning professional, I’ve had the privilege of working closely with people living with their own unique needs and challenges, which has opened up a whole new world for me, one that is deeply interesting, endlessly inspiring, and incredibly rewarding. This role continues to teach me so much, and I feel truly honoured to support and connect with individuals at such a meaningful stage of life.

Steve

Steve Creswick

Job Title: Head chef

Joined: 2021

I have a deep passion for creating nutritious, delicious meals, and I bring a wealth of experience and a personal touch to every dish I prepare. I do my best to ensure that every meal is not only healthy but also enjoyable and tailored to the individual preferences and dietary needs of our residents. I believe that food is not just fuel; it’s an experience that should nourish both the body and the soul. In my role, I take great pride in preparing meals that bring comfort, joy, and a sense of home to our residents. Its important to listen and learn about residents' favourite foods and their preferences, offering a choice. Every dish is made with care, whether it's a favourite comfort food or something new to excite their taste buds. I am told by our team that sometimes the meals I spark conversations and fond memories of cooking or eating with their families. It’s actually heart-warming to hear how through cooking meals that the residents enjoy, I can contribute to making a difference and help with well being and memory.

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