Birchwood House

Stockland Green Road, Speldhurst, Tunbridge Wells TN3 0TU
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9.9 79 Reviews
  • Birchwood House, Tunbridge Wells
Birchwood House provides a caring, supportive, home-from-home living environment for older people in the Speldhurst area. The home enables residents to live full and independent lives.

Care plans are personalised to each individual's needs and personal preferences and reviews are undertaken regularly, ensuring their needs are met as their requirements change. While care staff have access to a range of specialist equipment to support the delivery of safe and adequate care.

Residents are cared for by a team of professional and experienced care workers and can enjoy all the benefits of living in a 'family home'. Meals are home-cooked and visiting is unrestricted, staff and residents enjoy their time spent together and interact as though they're a family.
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Care Provided by Birchwood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Residential Care: from £1575
  • RESPITE Self-Funded Residential Dementia Care: from £1575

Fees vary from room to room due to the room sizes and facilities. Please contact home for availability and a more accurate indication of fees.
Fees include all care provided however, additional costs are added for the services of the chiropodist and hairdresser should you wish to avail yourself of these provisions.
An enhancment would be requested should a resident require a level of care best achieved on a one-to-one basis.

The price(s) shown are provided by the care home. Contact Birchwood House for full pricing details and T&Cs.

Contact Birchwood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Birchwood House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Malvirt Ltd
  • Privately Owned

Person in Charge

  • Tina Payne (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)

Visiting

  • There is an open visiting policy. They feel that conections with the greater community, family and friends is vital for their well being and sense of person.

Birchwood House Reviews (79)

9.9

Birchwood House has a Review Score of 9.9 (9.916) out of 10, based on 25 reviews in the last 2 years.
Over all time Birchwood House has 79 reviews.

Overall Experience
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Reviewer Connection to Birchwood House
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Review from Jill W (Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in Birchwood House care home, have been there about 2 months, it is a very nice place to live in. Its a joy to sit and look out the windows that overlooks the gardens when the sun is out its a pleasure to look at all the flowers in the garden.
Reply from Claire Tye, Home Manager at Birchwood HouseThank you for your lovely review, we are so pleased that you are enjoying the views and gardens.
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Review from J H (Friend of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my friend at this wonderful care home for some time now and i have nothing but praise for the wonderful staff. The home is clean and welcoming a friendly face always answers the door. My friend is so happy there and says the care they receive is second to none. Thank you to all
the staff for everything they do.
Reply from Claire Tye, Home Manager at Birchwood HouseThank you so much for your review. I will be sure to share your kind words with the team.
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Review from Sarah D (Daughter of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my mother has received at this care home. From the very beginning, the staff have shown genuine kindness, patience, and respect, making what could have been a difficult transition feel reassuring and positive for our whole family.
The team go above and beyond
to ensure that residents feel comfortable, safe, and valued. My mother is always treated with dignity, and it's clear that the staff take the time to get to know each resident personally - their preferences, routines, and what makes them happy.
The home itself is always clean, warm, and welcoming, with a lovely atmosphere that truly feels like a community rather than just a facility. Communication with family members is excellent, and we are always kept informed and reassured about my mother's wellbeing.
It gives me great peace of mind knowing she is in such caring and capable hands. I would wholeheartedly recommend this care home to anyone looking for a compassionate place for a loved one.
Reply from Claire Tye, Home Manager at Birchwood HouseThank you so much for such a lovely review, it really makes us happy to know that the team have made a difference to what could be a difficult transition. I will share this with the team and I know they will be thrilled.
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Review from I G (Daughter of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Birchwood for over four and a half years and our experience has been very positive. Her needs have been met at all times and she has made invaluable relationships with carers who have supported her emotionally and made her feel at home. My mother is a solitary soul and the staff
have respected her individual preferences. They have allowed her to express her autonomy and be herself. She loves the food. I have witnessed the plates offered which looked very appetising. The location is beautiful and the structure of the house works well for activities downstairs and peace upstairs. I have seen other residents enjoying a range of activities. There's no one size fits all here. I have no hesitation recommending Birchwood House and daily give thanks for the kind approach and professionalism offered.
Reply from Claire Tye, Home Manager at Birchwood HouseThank you so much for taking the time to share a such a thoughtful and detailed review of your mother's experience at Birchwood House. We are deeply touched by your kind words and are incredibly pleased to hear that your mother has felt so at home with us over the last four and a half years. Our team takes great pride in fostering invaluable relationships with our residents. We will be sure to share your compliments with the whole team.
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Review from Ann W (Daughter of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the care of Birchwood for nearly 4 years now. She receives excellent care by all the staff. We are kept informed of any event, or changes that may happen. The residents have lots of entertainment which keeps them both mentally and physically stimulated. All the staff are caring and
considerate, and in my opinion mum couldn't be better cared for.
Reply from Claire Tye, Home Manager at Birchwood HouseThank you so much for the lovely review of our home, we truly appreciate your kind words.
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Review from D W (Son of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very anxious about going into a care home, but Clare and the team have done a wonderful job making her feel at home and getting her involved in activities. It's so nice to see her engaging with other people her age instead of sitting at home with her carer waiting for visitors.
Reply from Claire Tye, Home Manager at Birchwood HouseThank you so much, we are so grateful for your lovely comments.
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Review from Paul F (Son of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
the staff couldn't be better which for me is the most important thing............................................................................................................................................................................
Reply from Claire Tye, Home Manager at Birchwood HouseThank you so much for the kind words, the team will be thrilled to hear this.
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Review from Andrew E (Son of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without doubt it's the quality of the staff and management that makes Birchwood such an excellent care home. Being an older building creates its own management difficulties certainly, but it also adds personality and warmth and makes it more of a real home for the residents. We are extremely pleased
with the care and attention that our mother continues to receive and have no regrets at our choice of care home. Thank you Birchwood!
Reply from Claire Tye, Home Manager at Birchwood HouseThank you so much for taking the time to write such a lovely review we really appreciate your kind words, I will be sure to share them with the team.
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Review from A H (Sister of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Birchwood House is a lovely caring community and it really feels like a large family rather than a care home. We have got to know many of the staff and without exception they have been kind, helpful and have responded to all our queries. Our relative is perfectly at home in his new environment.
The
building is old and well maintained but there are some limitations in its functionality due to it's structure - for example the lift is old and very small and this can cause difficulties with wheelchairs, trolleys and mobility aids, however, although not ideal, the staff manage to circumnavigate these adequately.
The grounds are lovely and residents often spot deer and other wildlife venturing in. It would be good if they could spend a little more time outside in the fresh air, weather permitting.
Birchwood House is a unique jewel tucked away in the heart of the Kent Countryside and, with it's caring staff and positive attitude, has proved to be the ideal 'family' setting for our brother.
Reply from Claire Tye, Home Manager at Birchwood HouseThank you so much for taking the time to share such a thoughtful review of your relatives experience with us. We are especially touched by your comment that Birchwood feels more like a "large family " than a care home. That is exactly the atmosphere we strive to create everyday, and it means the world to our team to know that your relative feels perfectly at home here. The wildlife is definitely one of the perks of being tucked away in the countryside, we are looking forward to spending more time in the gardens now the warmer weather is on its way.
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Review from S D (Daughter of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've found the care home staff very friendly, understanding, professional, caring, open, helpful..and, most importantly, fun when witnessing their interactions with my mother. I have nothing but praise for their care and commitment.
Reply from Claire Tye, Home Manager at Birchwood HouseThank you so much for your lovely review. We are so touched by your kind words.
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Review from Adrian C (Son of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home where the residents are treated with warmth and respect by all the staff team at the home. The care home has a friendly, homely and welcoming atmosphere. It is very reassuring that our family member is in a safe environment where if any issue occurs we know that the problem
will be dealt with in a speedy professional manner. Well done.
Reply from Claire Tye, Deputy Manager at Birchwood HouseThank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.
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Review from Jon W (Son of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Birchwood House Care Home and we couldn't be more grateful for the care she receives. Moving a loved one into care is never easy, but the team made the transition smooth and reassuring. Mum is treated with dignity, kindness and genuine compassion every day.
A special thank you
to Suzi, Sharon, Tori and Natalie. Their patience, warmth and professionalism truly stand out. Nothing is ever too much trouble and they always take the time to listen and make Mum feel comfortable and valued.
The home is clean, welcoming and has a lovely atmosphere. Communication with our family is excellent, giving us real peace of mind. We are so thankful to the whole team for the dedication and care they show every day.
Reply from Claire Tye, Home Manager at Birchwood HouseThank you so much for for your heartwarming review. We are absolutely delighted to hear that your mum has settled in so well and that the transition was a smooth experience for your whole family. I will be sure to pass on your thanks to the team.
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Review from D S (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have found a better place for my mother to spend her final years. The staff were excellent, kind, considerate and totally professional. The way the staff handled the final days of my mother's life were exemplary. We will be forever grateful.
Reply from Tina payne, Manager at Birchwood HouseThank you for all your kind comments at this emotional time for your family. Your feedback will be proudly received by the team. Thank you so much, our thoughts are with you. Take care
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Review from G C (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in home for 12-13 weeks. The staff were brilliant, fantastic caring very open with us, Mum was very stubborn but staff dealt fantastic with it, very patient with her. Treated her with dignity & respect make her laugh. Mum didnt want to be there but the staff make her fill welcome and encouraged
her. We have no regrets in putting Mum in Birchwood a very good run home and as above caring proffesional staff from top to bottom. a big thank you.
Reply from Tina payne, Manager at Birchwood HouseThank you so much for taking the time to do a review, we know how difficult a time it has been for you all as a family. Our thoughts are with you. Feel welcome to visit anytime. Take care
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Review from Alison E (Granddaughter of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was a resident of Birchwood house for over 3 years, we call them her Birchwood family. They were so much more than carers and looked after her with compassion, kindness and humour. She was able to join in with activities and if she didn't feel like going downstairs the carers would regularly
come up to her room and keep her company. She passed away in the early hours of the morning, a carer sat with her so she was not alone. Our family would not hesitate to recommend Birchwood to anyone.
Reply from Tina Payne, Manager at Birchwood HouseI feel pride for our team to see your wonderful words and gratitude not just in this review but on your visits. Your Grandmother was such a beautiful sole. Her humour and caring manner for all around always made us smile. She will be greatly missed and our thoughts are with the whole family today and the days to come. Sincere thanks to you for taking the time to write a review at this difficult time.
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Review from D E (Grandson of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Birchwood enough for the care, kindness, compassion and dignity they gave my Nan during her three years with them. Throughout her time there she was properly cared for and built fantastic relationships with the staff. We never had to worry about Nan's welfare, as the home were always
one step ahead in making sure she was ok. As a family, we were always welcome to visit anytime day or night, and this gave us great comfort, especially during the final few weeks of Nan's time there. We will always be grateful for the care Nan was given. Each and every member of staff is worth their weight in gold!
Reply from Claire Tye, Deputy Manager at Birchwood HouseThank you so much for your lovely review. we will share this with all the team. It was our pleasure to care care for your Nan and we miss her terribly.
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Review from Sam F (Son of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are excellent and very caring.
All of the team there go above and beyond to create a fun, safe and secure environment. My mother has recently moved into Birchwood and every effort was made to make her transition smooth and stress free.
All of the staff have done everything they can to
help my mother settle in.
The facilities are excellent and the home is exceptionally well run. This gives both my sister and I peace of mind that my mother is not just being well looked after but is also being treated with dignity and respect.
Reply from Claire Tye, Deputy Manager at Birchwood HouseThank you so much, we are so grateful for your lovely comments. Knowing that we have been of any support to both resident and family is priceless to us. Again, many thanks.
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Review from G R (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff looked after my mother so well during a difficult time, until she passed away. We were always greeted so warmly on visits and the Christmas party was excellent! I would highly recommend this home to anyone looking to place there relative in a care home.
Reply from Claire Tye, Deputy Manager at Birchwood HouseThank you for sharing your kind words. We truly appreciate it.
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Review from Lorraine G (Friend of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of this care home. The staff put all they can into the job. Always welcoming, with open arms and hearts. The young lady that takes care of keeping the residents entertained is vibrant and imaginative, and puts great energy into the programme. This is a home I would really
like to live in, when my time comes. I love them all.
Reply from Tina Payne, Manager at Birchwood HouseThank you so much for your kind words, we truly appreciate your feedback it means everything to us that the service we provide makes a difference. Your visits are always fun and you are so supportive of the team and your friend. See you on the bench soon and we will reserve a room for you with pleasure :)
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Review from Anthony H (Son of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
all of the staff make Mum smile and look after her really well, very content with the service, they make her stay very pleasurable.
I know mum really enjoys the laughs she has with the staff, ive also had a couple of meals with mum and i must say the food is excellent!
Reply from Claire Tye, Deputy Manager at Birchwood HouseThank you for sharing your kind words. We truly appreciate it.
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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Birchwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Birchwood House is calculated as follows: ( (274 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 296 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birchwood House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Claire

Claire Tye

Job Title: Home Manager Joined: 2015

I’ve worked in the care industry for 27 years. I’ve now been at Birchwood for 10 years.

My first impression of Birchwood was that it looked huge, but once I came into the building, it was very warm and friendly.

My role involves overseeing the running of the home in the absence of the manager, to support our wonderful staff and residents, ensuring that all care delivered is of the highest possible standard. I ensure that all care plans are updated with any changes in our residents' daily living and health, as well as manage the staff rota.

The most interesting thing about working at Birchwood is the interesting people you get to meet and care for and learn about their lives and their families.

I’ve always enjoyed working in smaller homes that are not purpose-built. Working at Birchwood is more personal than other places I’ve worked.

The benefits of working here are working in lovely surroundings with a good team of people, as well as the training and support I’ve been offered to further my career.

Working in care is a rewarding career in itself, but working with the Birchwood team, who are warm, friendly and motivating, makes going to work even better.

Niral

Niral Patel

Job Title: Owner Joined: 2010

We’ve been successful at Birchwood in ensuring our residents and staff continue to live and work in a safe and secure environment. My staff deserve my heartfelt thanks and huge credit in delivering a first class, personal service to all our residents and homecare clients.


We’ve continued safe and secure family visits for our residents too, with up to 3 visits scheduled every day in our secure meeting area. With alignment to all government and health guidelines, our residents have been able to stay in contact with their nearest and dearest. Very early on it occurred to me how integral it was for the residents’ wellbeing to maintain face to face contact. It’s certainly helped to maintain high spirits for all and we hope to do everything we can to continue these in the weeks and months ahead.

Frequently Asked Questions about Birchwood House

What types of Care is Birchwood House registered for?

Older Person Care, Dementia & Learning Disability / Autism are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Birchwood House have?

There are 30 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Birchwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchwood House to the centre of Tunbridge Wells?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood House to verify any information. View our terms and conditions. Birchwood House has an Enhanced Service - more info.