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Care at Harpwood is rooted in a person-centred, relationship-centred and wellbeing-led approach. Every resident is supported as an individual, with a strong focus on maintaining independence, dignity and privacy....
Care Provided by Harpwood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 110 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Harpwood's fees are fully inclusive, covering essential services such as freshly prepared home-cooked meals, laundry and prescriptions. Families can plan with confidence, knowing that additional charges apply only to optional extras, including hairdressing, chiropody or organised outings beyond the home.
The price(s) shown are provided by the care home. Contact Harpwood House for full pricing details and T&Cs.
Contact Harpwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Graham Care Group
- Private Owned
Person in charge
- Nicola Delves (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (100)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (100)
Visiting
- Harpwood warmly welcomes visitors at any time of day. All guests are asked to sign in using the convenient iPad check-in system upon arrival. For added safety and security, visitors arriving after 6:00pm are kindly requested to use the intercom system to gain entry before spending time with their loved ones.
Parking
- Harpwood offers ample on-site parking, with three spacious car parks available for visitors. Guests can enjoy convenient, stress-free access when arriving to spend time with their loved ones.
Harpwood House Reviews (21)
Harpwood House has a Review Score of 8.2 (8.244) out of 10, based on 5 reviews in the last 2 years.
Over all time Harpwood House has 21 reviews.
Daily & weekly menus are great too. As much as Nan doesn't eat great portions, she does enjoy what she eats & always praising the meals she get served.
Nans been moved rooms & I would say if there's any room for improvement it would be with the cleanliness. Her first room was absolutly spotless, however her current room doesn't quite stand up to the same standard.
Supporting each person at Harpwood to feel secure while maintaining their independence is central to our approach, so it's very meaningful to see this reflected in your feedback....
I found the staff very calm, friendly, helpful and caring. I was surprised that no member of management staff came to see me and a lot of the staff did not seem to know why I was there. I was given incorrect information concerning payment of my account, which was annoying.
When I arrived, I was not clear that I was expected, and nobody seemed to know when I left.
I feel the admin side needs to be more professional.
Thank you for taking the time to leave your feedback and for your kind comments about our care team. We are so pleased to hear that you found the staff calm, friendly and supportive during your recovery.
We are sorry that parts of your experience felt unclear or frustrating, particularly in...
I was so happy to have found Harpwood and be able to move my mum in. Everyone has been professional friendly and helpful and I feel like I have support and help to get me through this emotional and different journey after many years battling and trying to cope alone. She has a lovely suite and view and although due to her dementia there are still hurdles to jump and it's hard to step back a little I have confidence that she is in the best place for us to get there now.
Thank you so much for this heartwarming message. This transition can be an emotional journey, and we want you to know that we are here for you every step of the way. Our team will continue to do everything we can to support you and mum as she settles into her new home. With warmest regards, Naomi.
The social interaction.weare regularly informed about any toiletries mum may need .she very much enjoyed going out on a farm visit . the nurses are always very happy to answer any of my questions..we are very happy with the care home
Thank you so much for these kind words! I'll be sure to pass your compliments to Jacqui- she'll be so pleased! We truly love having your mum here with us and cannot be more delighted to know she is happy, well cared for and certainly enjoying the trips out and activities! Thank you for your continuing trust and for being such a supportive part of our Harpwood family.
From the moment you step through the entrance the love and compassion for the home is shown by everyone from management, staff and residents. Which in turn gives the family's peace of mind and visits so very enjoyable. I always go home with a smile on my face.
Thank you so much for these lovely words - they mean the world to us all at Harpwood. Creating a warm, caring and homely environment is at the very heart of all we do, so it's wonderful to hear this shows. We are so glad our care brings you peace of mind and happiness during your visits, we'll keep doing our very best to provide the care you've come to know and love.
My mother has some dementia and mobility problems, and after several falls resulting in regular hospital stays, moved to Harpwood Residential Home in the spring of 2022. She spent the first year in the old building and has now moved into the new facility, which is so much more spacious, with wide corridors, open lounges and dining areas, and spacious, well-appointed ensuite private rooms. The staff have always been welcoming, engaging and clearly keen to provide a caring and enjoyable atmosphere for the residents. Although Mum does get a little confused at times, she genuinely seems happy at Harpwood, and she is not an easy lady to please! Mum even says she enjoys the food, and having received some samples during my visits, I can confirm they do make some excellent cakes! I do feel Mum is in safe hands. When she had a fall recently, a rare occurrence now due to diligent care and precautions provided, paramedics and hospital care were arranged much more quickly than we could achieve ourselves.
My dad was there just under 13 months
They gave so much amazing care
Sadly my dad lost his last breath on 4th April
I sat there for three weeks during my dads final journey of life
The staff was amazing so much compassion - care - love - support not just for dad but for us- as a family
I so wish them all the best in the new home
My father-in-law has lived in Harpwood Residential Home for a year. The carers work above and beyond; we know he is extremely well looked after.
The staff at Harpwood our outstanding and my mother felt very much at home, happy and safe
I cannot praise Harpwood Residential Home and the staff enough. My mum is looked after so well it really is faultless. Mum is so happy at Harpwood Residential Home and as a family, we have no worries. I would absolutely recommend Harpwood Residential Home.
My Mum has been at Harpwood Residential Home for just over a year. The staff are amazing, so kind and caring and nothing seems too much trouble. The food always looks lovely and appetising with different choices available. I would not hesitate to recommend Harpwood. I know my mum is safe and extremely well cared for.
I put good for food, although I have not tried it, as my sister-in-law said it was good and she is a very fussy eater.
At Harpwood the important word is 'care' - because they do!
I first went to Harpwood a year ago and found it friendly and good service. That is why my husband is back. Thank you so much.
The care and kindness my mother receives from all the staff is excellent. They are always friendly and willing to assist in any way. My mum is happy there and this makes me happy.
On behalf of my mother, I started looking at suitable care homes for her. I was not happy with the first homes we (my wife and I) looked at. Then, just by chance I was told of Harpwood and rang up the home. From the moment I rang something felt right and when we visited we both felt at ease and was pleased with everything we saw. Our first impression has not changed, and it is down mainly to the good team you have working there. You may have a slightly weather-beaten ship but the important thing is you appear to have a good captain and crew so well done. I hope you can keep up the same standard when the new facility is built and wish you every success for the future.
Mum passed away at the beginning of January, and the care and support the staff gave to us during her last day was just amazing. They truly cared for her and for us and made sure that Mum's last hours were peaceful and comfortable.
I cannot praise the staff at Harpwood highly enough, it is a wonderful place full of genuine love, care and support.
My relatives, who both have dementia, have been at Harpwood for over 1 year. I am particularly impressed that the dementia bus was recently at Harpwood for staff to experience how someone with dementia perceives the world. Therefore enabling better support. They also took part in the Nameste project, lead by a hospice charity to explore the use of well-being techniques, especially sensory touch to reduce medication. The visiting acts are many and varied, singers and musicians, interactive talks. Dogs to stroke and cuddle, plus many regular activities.
As a relative visiting regularly, I was always made welcome by the friendly staff (including the admin staff) and kept up to date with my fathers well being. One of the best things about this care home is that it is small enough for the staff to know every resident personally. There was always plenty going on with regards to activities.
I thoroughly recommend this care home.
The staff at Harpwood, in my opinion, are great.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Harpwood House.
There are no upcoming events for Harpwood House.
Awards / Recognitions (2)
- 30 Apr 2025Recipient: Harpwood House
- 01 Sep 2024Recipient: Harpwood House
Meet the Team (16)

With over 14 years of experience in health and social care, Nicola brings a wealth of knowledge and dedication to her role. Beginning her career in domiciliary care in 2010, she progressed through positions including Senior Carer, Supervisor, and Deputy Manager (amongst others!), gaining a comprehensive understanding of every level of care delivery.
A CQC Registered Manager, Nicola holds a BA (Hons) in Health & Social Care, an NVQ Level 5 in Leadership and Management, and a NEBOSH certificate, among other professional qualifications. Passionate about lifelong learning, she is currently studying for a Level 7 in Strategic Leadership and Management, further enhancing her ability to lead effectively and drive high standards of care.
Nicola is committed to continuous professional development and believes there are always opportunities to learn, grow, and improve practice to benefit residents and staff alike. She takes great pride in the running of Harpwood and describes herself as honoured to serve in her role, ensuring resident welfare remains at the heart of everything she does.

With 15 years of experience in health and social care, Amalia brings both extensive knowledge and compassion to her role. She has progressed through a variety of positions, including Carer, Senior Carer, Team Leader, and Care Planner, before joining the Practice Development Team and later becoming Deputy Manager at Harpwood.
Amalia is skilled in both the practical and theoretical aspects of care, enabling her to approach her role with professionalism, empathy, and a strong focus on continuous improvement. She holds an NVQ Level 5 and a Level 5 in Leadership and Management, and is currently studying towards her Level 7 in Strategic Leadership and Management.
Passionate about resident wellbeing, Amalia describes those in her care as “friends” and is dedicated to building meaningful relationships. Her goal is to ensure residents enjoy their later years in comfort, dignity, and a high-quality setting.

With 14 years of experience in health and social care, Kodie brings expertise, dedication, and compassion to her role as Clinical Lead. She began her career as a Senior Carer and has spent the past seven years at Harpwood, where she has become a valued member of the team and a strong advocate of the home’s ethos and vision.
Kodie is committed to creating a supportive, secure, and inclusive environment for residents, relatives, and staff alike. Her knowledge and competence are backed by a range of qualifications, including a Level 4 NVQ, a Level 3 in Health & Social Care, and a Lead to Succeed certification, among others.
Alongside her role at Harpwood, Kodie is currently in her second year of a Nursing degree, reflecting her passion for continual learning and professional development. She takes pride in building on her skills to further enhance the care and wellbeing of those she supports.

Candy is one of Harpwood’s Clinical Leads and plays a vital role in ensuring the highest standards of clinical care across the home. As a Registered Nurse with experience as a Ward Sister, she brings deep expertise, strong leadership, and unwavering commitment to clinical excellence.
Dedicated, professional, and highly knowledgeable, Candy is known for her meticulous attention to detail and her determination to get things right. She provides robust clinical oversight and ensures best practice is consistently followed, making her central to the safety, well-being, and confidence of both residents and staff.

Lesley is the friendly face of Harpwood, welcoming residents, families, and visitors with warmth and professionalism. With over 22 years of experience in health and social care, she brings a wealth of knowledge and understanding to her role.
Throughout her career, Lesley has held a variety of positions, including Domestic, Carer, Deputy Manager, and now Receptionist, giving her a well-rounded perspective of the care environment. She holds Level 2, 3, and 5 qualifications in Health and Social Care, as well as specialist training in Palliative Care and Safeguarding, among others.
Known for always going the extra mile, Lesley ensures that everyone who visits Harpwood feels welcome, informed, and supported. Her dedication and positive attitude make her an invaluable part of the team.

Linda is one of Harpwood’s amazing nurses, bringing with her an incredible 44 years of experience in health and social care. Throughout her career, she has held a variety of roles, gaining a wealth of knowledge and practical expertise.
She holds an NVQ Level 3 and is currently working towards her Level 4, alongside a Diploma in Adult Nursing. Linda’s motivation lies in delivering the highest quality of care, with a particular passion for supporting and nurturing the elderly.
Known for her strong work ethic and positive attitude, nothing is ever too much for Linda. Her dedication and compassion make her a treasured member of the Harpwood team.

Blessy is one of the Duty Managers at Harpwood House, bringing extensive knowledge and compassion to her role. She is highly qualified, holding both a Master’s and Doctorate in Pharmacy, completed in India. In addition, she has achieved her NVQ Level 3 and is currently working towards her Level 4 qualification.
Passionate about healthcare, Blessy takes pride in supporting residents and ensuring they receive the comfort and care they need. Her dedication, professionalism, and kind nature make her a valued member of the Harpwood team.

Bigil is one of Harpwood’s outstanding senior carers, known for his warmth, respect, patience, and kindness. With his natural charm and friendly nature, he quickly puts everyone at ease and makes you feel like you’ve known him for years. Nothing is ever too much trouble, and his genuine care for others shines through in everything he does. We’re confident you’ll love Bigil just as much as we do.

Amal is one of Harpwood’s senior carers. Easy-going and approachable, he quickly puts people at ease with his warm smile and genuine willingness to help. Hardworking and full of energy, Amal loves getting involved in activities with our residents, helping them feel relaxed, comfortable, and truly themselves. He is a much treasured member of the Harpwood team.

Harpreet is a valued member of the team, recognised for her warmth, compassion, and genuine dedication to residents. She takes time to understand each person individually, building meaningful relationships founded on trust and respect. Approachable and attentive, she ensures everyone feels heard, involved, and valued, contributing to a positive and inclusive atmosphere throughout the home.
She also offers nail painting for our ladies (or gents!), a much-loved touch that provides both relaxation and a boost of confidence, adding to the overall sense of well-being at Harpwood.

Ed is Harpwood’s groundsman and resident 'maker of things'. If something needs building, fixing, or inventing, he is usually the one to make it happen. Many of the sensory and tactile enrichment pieces found around the home are his handiwork, thoughtfully made to support residents’ well-being.
Ed takes great pride in maintaining Harpwood’s beautiful grounds and gardens, helping to create a calm and enjoyable environment for everyone. And with Harpwood’s well-known love of animals, he also works closely with them, making sure they’re fit, healthy, and happy. Reliable, creative, and quietly talented, Ed plays a vital role in everyday life at Harpwood.

Julie is a valued member of the Activities Team at Harpwood, supporting residents to engage in a wide variety of activities both within the home and out in the community. Her enthusiasm and positive energy make her a natural fit for the role, helping to create a lively and welcoming atmosphere.
Known for her friendly, funny, and outgoing personality, Julie is much loved by the residents she works with. She takes great joy in socialising with them, ensuring that every activity is not only enjoyable but also meaningful, enriching daily life at Harpwood.

Ally has been a valued member of the Harpwood team for seven years, ensuring the highest standards of housekeeping and hygiene throughout the home. Known for being confident, kind, and hilarious, Ally brings positivity and warmth to both colleagues and residents alike.
She enjoys taking time to stop and chat with residents, building friendly connections that brighten their day. Ally takes great pride in her work, striving every day to create an environment where people can thrive-an environment that feels just like home.

Grace is a passionate and talented chef with over 20 years of experience in the industry. Working alongside her husband Phil, she provides residents at Harpwood with high-quality catering that combines skill, care, and creativity.
Comfortable with a wide range of cuisines and techniques, Grace is particularly renowned for her delicious pastries and cakes, which have become a favourite among residents and visitors alike. She holds a Diploma in Professional Cookery as well as a Food Hygiene Certificate, alongside other professional qualifications.
For Grace, the greatest motivation comes from the joy and satisfaction her food brings to residents and their families. She takes pride in creating meals that not only meet high standards but also bring comfort, enjoyment, and a sense of home.

Phil is one half of Harpwood’s husband-and-wife catering team, bringing passion, skill, and dedication to his role as Chef. With extensive experience and qualifications, he is confident in all areas of food preparation and service, making him a highly valued member of the Harpwood team.
Able to cook in a variety of styles with ease, Phil takes pride in catering to individual tastes and dietary needs, ensuring every resident enjoys nutritious, high-quality meals. Known for his friendly and professional approach, he strives to deliver excellent service and create food that residents and families can truly enjoy.

Dean is one of the Compliance Managers for Graham Care, responsible for ensuring that homes operate in line with all legal and regulatory standards. With previous experience as a CQC Inspector, he brings a wealth of knowledge and expertise in understanding and applying the requirements set by governing bodies.
Dynamic and adaptable, Dean supports multiple homes across the group, helping them to not only meet but exceed compliance expectations. He holds a degree in Social Policy and Public Sector Management, which provides valuable insight into the broader frameworks that shape the care sector.
Motivated by a passion for improving quality of life, Dean is dedicated to making a positive difference for residents and is always ready to offer support wherever it is needed.
Frequently Asked Questions about Harpwood House
What types of Care is Harpwood House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Harpwood House have?
There are 100 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Harpwood House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Harpwood House to the centre of Sevenoaks?
6.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harpwood House to verify any information. View our terms and conditions. Harpwood House has an Enhanced Service -more info.