Hillbeck Residential Care Home

Roundwell, Bearsted, Maidstone ME14 4HN
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9.9 44 Reviews
  • Hillbeck Residential Care Home, Maidstone
Hillbeck Care Home is located in the Kent countryside, on the outskirts of the village of Bearsted, near Maidstone.

Bearsted is a traditional English village featuring quaint cottages, several village pubs, restaurants and a large village green which plays host to a variety of different social and sporting events.

Hillbeck Care Home provides accommodation and cares for 60 residents with dementia.

The majority of rooms have en-suite facilities and some rooms are twin for couples of residents who wish to share. Some of the rooms have views of the grounds, while others have views of the countryside. All bedrooms are tastefully decorated and furnished and clients are welcome to bring furniture or personal belongings.

The home has three patio areas and a flower garden where where residents and their family and friends can enjoy refreshments and spend quality time together.
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Care Provided by Hillbeck Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1230
  • Self-Funded Residential Dementia Care: from £1230

These prices are only a guideline, please contact Hillbeck Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kevin Jhowry (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (25)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Hillbeck welcomes visitors at anytime, however do ask if visiting after 8pm that visitors please call first.

Parking

  • Parking is available.

Hillbeck Residential Care Home Reviews (44)

9.9

Hillbeck Residential Care Home has a Review Score of 9.9 (9.887) out of 10, based on 11 reviews in the last 2 years.
Over all time Hillbeck Residential Care Home has 44 reviews.

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Reviewer Connection to Hillbeck Residential Care Home
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Review from L R (Daughter of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with all the special care and attention that my Mum has received in the home for the past year. Nothing is ever too much for any of the staff. I would highly recommend the care home.
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Review from Wendy G (Daughter of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Hillbeck Residential Care Home since December 2021. I am very happy with the care my mother is getting. All the staff are caring, kind and thoughtful; nothing is ever too much trouble. When I visit Mum, she always looks happy. It is very clear to me that she is being looked after
very well. This gives me peace of mind knowing my mother is happy and safe.
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Review from J R (Son of Resident) published on 26 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Hillbeck Residential Care Home for some time now and during her stay there I have found the staff to be fantastic in the care they have given to her. I’ve always felt welcomed when I’ve come in to visit my mum and should my mum have any medical appointments the managers are prompt
in letting me know when and what the appointments are for and why it’s needed. Overall I have no issues with the care my mum is getting at Hillbeck.
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Review from J M (Daughter of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care my father is getting. Not only are the staff caring and helpful but they all go that extra mile for him, nothing is ever too much trouble. The food is good and my father's room is spacious with en-suite facilities and is kept clean.
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Review from Caroline N (Daughter of Resident) published on 14 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillbeck is an excellent all-round care home and I’m very pleased with the care my mother is getting. The staff are knowledgeable, caring and professional. When I’ve visited my mother she is always dressed appropriately and it is clear by just looking at her that she is receiving good care. There is
a good choice of food and there is always a good positive atmosphere within Hillbeck.
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Review from Joanne B (Daughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve found the staff at Hillbeck to be considerate and caring as they give so much care and attention to my mum and the other residents. I couldn’t be happier for having chosen Hillbeck to look after my mum, I have no regrets and am so thankful for the work they do. I have been kept informed about how
my mum is doing through this pandemic as I speak to her regularly through Skype. The home always smells fresh and the home cooked food is wonderful.
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Review from Tim F (Son of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff and management at Hillbeck are amazing, I couldn't have wished for my Mum to be in a better place. She is always treated with kindness and respect. The home has a lovely environment and my Mum feels safe and secure. Her room is lovely, well decorated, clean and the food is of a high standard.
Thank you all for the work you do!
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Review from M B (Daughter of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff, they all work extremely hard. My mum has been at Hillbeck a long time and throughout her time there I can safely say she has been well cared for. Everyone is well looked after, the home is always clean and the food is good.
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Review from J S (Goddaughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic personal and very caring service. Clean, friendly with a family atmosphere. The rooms were like a home from home. The food was very good and regular. Most important was the carers and their excellent dedication and commitment and love shown to the residents and family members.
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Review from Angus C (Son of Resident) published on 9 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillbeck Residential Care Home has been where my mother has lived since September 2018. Since she moved in, she has been very well looked after. The home is always spotless; indeed it always smells clean and fresh, and I have no reason to think it has changed since lockdown. I visited my mother at the
weekend for the first time since the beginning of March and, at all times, the staff ensured that my visit (within the current regulations that the home enforces) was as good as it could be. I met my mother in the courtyard and the staff ensured our safety was paramount. The visit was for 15-minutes only, but as there was not a visit immediately following mine, I was able to have a slightly extended visit. Much appreciated.
I am extremely lucky that my mother is a resident at Hillbeck; she is happy and is very well looked after in a spotlessly clean environment. What more can I ask for?
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Review from Marcus W (Son of Resident) published on 3 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Hillbeck now for a few years. During her time there I have found the staff and management to be approachable and friendly. The home is kept clean and the food is good. It hasn't been easy not being able to see her due to the pandemic, but it has been made easier with the home keeping
us up to date and arranging skype calls with Mum. For anyone looking for a care home, I’d highly recommend Hillbeck Care Home.
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Review from A G (Son of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Hillbeck care home are great, nothing is ever too much trouble, and the staff are always in good spirits. You are always made to feel welcome, the staff ask how you are, and if there is anything they can do for you; should there be anything you need all you need to do is ask, and they’ll
be more than happy to help. The home is odour free and kept very clean. There is plenty of outdoor space for the residents, and the home has an activity coordinator who organises a range of events and games for the residents.
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Review from B G (Regular Volunteer) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having worked at this home as an A/C up to 2015, having to then retire due to ill health. My love of thee caring for "my gang" resident and interaction prompted me to carry on at the home in a Volunteer position, so still interact with the staff and the gang. Sadly missing all at the moment, coronavirus
lockdown.
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Review from S W (Regular Volunteer) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother was a resident at Hillbeck in 2012 - 2013. When my mother passed away, I asked if I could be a Volunteer at the home.
I have now been very happy working at the home for many years now. I get a very good feeling when doing activities with the residents to see them smile and happy. Hillbeck
has lovely staff and manager; it's a very happy home.
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Review from S N (Daughter of Resident) published on 21 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillbeck is a wonderful care home. Mum was very well cared for by the staff there. The activities coordinator kept the residents engaged. There were plentiful drinks and home-cooked food, which included a cooked breakfast every morning. Food and drink intake were monitored and documented carefully.
The staff was caring and welcoming.
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Review from Roland W (Nephew of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live 250 miles from Hillbeck so having trust and faith in how my 90-year-old aunt was treated was paramount in my thoughts, not as though I could 'pop in' at a moments notice, and I also had local friends who visited regular, so kept me informed as to what was happening. The staff top to bottom were
always caring and attentive and kept me informed at all times. I would never have any doubt about recommending Hillbeck Care Home to anyone.
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Review from Mary J (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very much appreciated the care given and shown to my mother during her time at Hillbeck. All the residents are treated with respect, patience and kindness. Nothing is too much trouble. As a family, we were shown the same kindness and nothing was ever too much trouble for us either. All the staff deserve
gold medals.
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Review from Chrissy W (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall we are happy with the care. There are a few things that could be improved - otherwise, Mum is well cared for.
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Review from Tina D (Mother of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied with the home. The staff are nice and the manager is very efficient.
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Review from Brian R (Friend of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I have been visiting our dear old neighbour in Hillbeck on a weekly basis for the past two years and have always found the management and staff to be polite informative and helpful. My wife and I were instrumental in getting our dear friend placed in the care of Hillbeck after she suffered
a really nasty fall and was hospitalized for some 5 weeks overcoming her injuries and loss of memory from her fall. I believe we are in a perfect position to make a sound judgement and assessment of care homes due to the fact that my wife and myself are members of a ukulele band that visits many different care homes around kent entertaining the residents with sing-along sessions, we have probably played in around 30 different care homes and I can honestly say that in our opinion Hillbeck is by far the most spacious, brightest, and enjoyable place to take our band to entertain the residents who along with the staff enjoy these sing-along sessions.
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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Hillbeck Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.970 for Hillbeck Residential Care Home is calculated as follows: ( (128 Excellents x 5) + (4 Goods x 4) ) ÷ 132 Ratings = 4.97
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Hillbeck Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2025

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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