Hillbeck Residential Care Home

I looked at 7 care homes with my sister-in-law and as soon as we walked into the friendly, clean, welcoming Hillbeck we both said ‘This is the one!’ Straight away I could feel the kindness of the staff and could see that it was very clean and welcoming and the residents looked happy and relaxed. I know my father-in-law is so well looked after and is content and all his needs are met. I can’t speak highly enough about the whole team, they are always warm but professional and go above and beyond. The family and I can sleep well knowing our loved one is looked after so well and I have recommended Hillbeck to many people. They have lifted a huge weight off of our shoulders as a family and can’t thank them enough.

We had looked at a lot of care homes and Hillbeck stood head and shoulders above all of them.

Our Mum was only in Hillbeck for four weeks sadly but the whole family was welcomed wholeheartedly by the team from the moment we first visited. The staff really do care for their residents and their families as individuals and nothing was too much trouble for them. The atmosphere in the home as a result is uplifting, head and shoulders above any other home we looked at. This is what we wanted for Mum. Being in Hillbeck enabled us to spend time with Mum without worrying about the distractions of her everyday living, as the staff did all of this. The physical environment is lovely too, light, airy and spotlessly clean. We cannot recommend Hillbeck highly enough and if I ever needed the type of care Hillbeck provides, this is where I would want to be.

Having looked at many care homes before choosing Hillbeck I can safely say I made the right choice, the care that has been given to my mother has been amazing. The staff are all so caring towards her and they take the time to speak to her throughout the day. There is a good selection of food with plenty of tea and coffee offered during the course of the day and her room is kept neat and tidy.

My mum moved into Hillbeck Residential Care Home recently, and since she’s been there, we have found the staff to be caring and approachable. The meals are good with there being lots to choose from and the rooms are well furnished and of a good size.

The staff and management at Hillbeck are first class with the care they give to my mother and other residents. The management team do an excellent job in keeping myself and my family informed on how our mother is doing, which is of great comfort to us. The cook and catering staff produce wholesome food and the housekeeping team do a great job in keeping all areas of the care home clean and smelling fresh.

I would like to thank each and every one of the wonderful people that work at this home. From January 2020 they looked after my father who suffered from dementia which became progressively worse until he passed away in October this year. The care he was given was exceptional and he was always treated as an individual and encouraged to do what he enjoyed. From the moment I first arrived with him, you could feel the happy atmosphere and see the people in your care were happy and well looked after, it felt like I was leaving him with family. Everyone I met at this home was friendly and helpful and you could see they truly cared about the loved ones we entrusted to them. During the Covid lockdown, they worked in difficult conditions but still made you feel welcome and kept us informed of all measures they were taking and why to keep our loved ones safe. I really cannot find the words to express my true thanks to these wonderful people who looked after my beloved father so well.

I am happy with the care my mother is getting at Hillbeck Residential Care Home. The staff are kind and respectful towards her and often when I visit have found the home and my mothers room to be clean. The food is excellent and always looks great with Hillbeck accommodating my mother's dietary requirements.

I am extremely pleased with the care my Mum is getting at Hillbeck Residential Care Home. Nothing is ever too much bother and the staff are always respectful towards my Mum with help always on hand when required. When I visit her the home appears very clean and the food always looks and smells good. For anyone looking for a care home for a loved one, I’d highly recommend Hillbeck Residential Care Home.

Hillbeck Is a great care home which is run and managed by kind, caring and committed staff who have looked after my father exceptionally well during his time there. Hillbeck is a lovely environment and is well suited for someone like my father who has dementia and is kept spotlessly clean and tidy.

I am very satisfied with all the special care and attention that my Mum has received in the home for the past year. Nothing is ever too much for any of the staff. I would highly recommend the care home.

My mum has been at Hillbeck Residential Care Home since December 2021. I am very happy with the care my mother is getting. All the staff are caring, kind and thoughtful; nothing is ever too much trouble. When I visit Mum, she always looks happy. It is very clear to me that she is being looked after very well. This gives me peace of mind knowing my mother is happy and safe.

My mum has been at Hillbeck Residential Care Home for some time now and during her stay there I have found the staff to be fantastic in the care they have given to her. I’ve always felt welcomed when I’ve come in to visit my mum and should my mum have any medical appointments the managers are prompt in letting me know when and what the appointments are for and why it’s needed. Overall I have no issues with the care my mum is getting at Hillbeck.

I am very satisfied with the care my father is getting. Not only are the staff caring and helpful but they all go that extra mile for him, nothing is ever too much trouble. The food is good and my father's room is spacious with en-suite facilities and is kept clean.

Hillbeck is an excellent all-round care home and I’m very pleased with the care my mother is getting. The staff are knowledgeable, caring and professional. When I’ve visited my mother she is always dressed appropriately and it is clear by just looking at her that she is receiving good care. There is a good choice of food and there is always a good positive atmosphere within Hillbeck.

I’ve found the staff at Hillbeck to be considerate and caring as they give so much care and attention to my mum and the other residents. I couldn’t be happier for having chosen Hillbeck to look after my mum, I have no regrets and am so thankful for the work they do. I have been kept informed about how my mum is doing through this pandemic as I speak to her regularly through Skype. The home always smells fresh and the home cooked food is wonderful.

All the staff and management at Hillbeck are amazing, I couldn't have wished for my Mum to be in a better place. She is always treated with kindness and respect. The home has a lovely environment and my Mum feels safe and secure. Her room is lovely, well decorated, clean and the food is of a high standard. Thank you all for the work you do!

I have nothing but praise for the staff, they all work extremely hard. My mum has been at Hillbeck a long time and throughout her time there I can safely say she has been well cared for. Everyone is well looked after, the home is always clean and the food is good.

Fantastic personal and very caring service. Clean, friendly with a family atmosphere. The rooms were like a home from home. The food was very good and regular. Most important was the carers and their excellent dedication and commitment and love shown to the residents and family members.

I am extremely lucky that my mother is a resident at Hillbeck; she is happy and is very well looked after in a spotlessly clean environment. What more can I ask for?