Holywell Park

Mum had a stroke in March and was no longer able to care for herself. As her daughter the last thing I wanted was mum to go into care. The whole process has been fantastic. The staff at Holywell made the whole journey lovely. The staff helped with the transition and mum settled in straight away. All the staff are caring and compassionate, they always have time for everyone and nothing is too much trouble. 10/10 care.

Staff were very attentive, cared for her well and kept me updated and informed of all changes with regard to her health, enabling me to be with her at the end.

My aunt was a resident of Holywell Park for just 2 years until her death earlier this month. From the moment we walked through the door, the care she has been given was second to none. Every single staff member, no matter what their status or job was in the hierarchy, was so caring to her and also to the family when we visited. They always seemed to know who we are and would often give a quick update on her welfare. I know that she was not always the easiest of people, but that made no difference, and she did appreciate and care for all of them. You only have to see the photo board or look on social media to see what a wonderful time the residents have. Every day, something was arranged, and many outings too. Holywell Park Care Home is second to none, and I can't thank them enough.

I can't fault the place!

I can't speak highly enough for the care my Dad received at Holywell Park. From the moment he arrived, everyone was so patient and understanding that he needed to settle and acclimatise to living in a new setting. As a family, we were actively encouraged to become part of Holywell. My Dad was treated with the utmost respect and compassion. Every day, every staff member took the time to engage with him; the time to get to know him, understand what made him smile and laugh and include him, and us, in so many activities that had previously not been possible for him to access. The activities team are encouraged to go above and beyond for their residents, keeping them entertained and enhancing daily life, whether it's visiting musicians, reminiscence afternoons, day trips, lunches out, animal visits or simply sharing a laugh and offering a listening ear. Knowing he was surrounded by such positive, caring people made a huge difference to his and our daily lives. As a family we are incredibly grateful for the warmth and genuine love they showed him and us.

When my husband moved to Holywell Park, his life was transformed, his health improved, and he was encouraged to join in and enjoy the activities/entertainment both within the home and on external visits, something he had been unable to manage for years. All the staff were brilliant from day one. Absolutely 5 stars for this home set in the most beautiful surroundings.

Me and my family all feel that mum was well looked after at Holywell Park and we know that she was happy there.

Seeing Mum smiling in these images, confirms our view that we struck lucky when we found Holywell and took the decision to let Mum move there last August.

Just want to say that the entertainment girls are just amazing, they make everyone laugh and the care and fun they give everyone in there is just incredible. Well done to every single staff member at Holywell Park Care Home. Thank you.

My wife arrived at Holywell Park on Friday 6 December, having previously been assessed by the manager. Over the weekend she was highly agitated and fell several times. On Monday 9 December the home arranged for her to be taken by ambulance to A&E, despite there being no physical injury, and said that she was not welcome to come back, so effectively making her homeless. She was very unhappy there and while some of the staff treated her kindly it was a very sad short experience.

A wonderful home full of dedicated staff committed to ensuring a caring environment for patients in the last years of their lives. I cannot speak to highly of the way they looked after my 97 year old mother, a sufferer from dementia.

The most welcoming staff were amazing despite the short stay due to travelling. A massive thank you for all you did.

The activities staff are amazing. They have planned activities every day. All residents are encouraged to join and they include those who maybe cannot get out of bed. Activities range from arts, crafts, games, live entertainment, baking, themed days, any national celebrations (Halloween etc.) sports, garden parties, BBQs, nursery kids visiting, days out, pamper days for men and women, animal visits. The list goes on. They have a whole year of activities planned. They take the time to find out what each resident enjoys and try to incorporate that too. Dad has Alzheimer's and it took him some time to settle in but the staff were patient with him. He is now very settled and is extremely happy at Holywell. I get to see glimpses of Dad's mischievous side where he is cheeky to the staff and at times winds them up which they all take in good spirit. The decision to put Dad in a home has been made so much easier by everyone at Holywell and I can genuinely relax in the knowledge that Dad is well looked after, safe and happy.

The staff are amazing, always positive, kind and friendly.

Our Mum has advanced dementia and has been a resident at Holywell Park for over a year. As she has become frailer, her needs have increased. Our family experience of Holywell has been incredibly positive. Without a doubt, it is the amazing staff that makes Holywell so special. Every staff member is professional, caring and understanding. They care for Mum and her family. We could not have gone through all the ups and downs of Mum's illness without them. Despite the many challenges, the staff face daily, they always remain calm and positive. We cannot thank them enough for the love and care they all give to our mum.

No words can be put together about Holywell Park Nursing Home. You are amazing, all of you caring and thoughtful. Always have time to chat with me about everything. Dad's care is excellent in every aspect. The social side of things is all singing all dancing, the residents are really happy, and love seeing all of you get up to via social media, well done.

There was a cheerful jolly atmosphere, and the residents seemed content and happy.

My dad has been here for over a year now. The staff are lovely and so supportive. My dad really enjoys the activities, such as day trips. The staff do a great job of keeping me up to date at all times and the nurses are always checking up on any changes in health. I feel he is safe which is very important to me.

With a rocky start with my dad's arrival and with all the help and support from the staff he doesn't want to be anywhere else (and that is saying a lot). It is lovely going in and visiting because we are always greeted with a warm welcome and smiles. The activities they do have got my dad active and taking part, something he would not have done before. My mind is at peace knowing he is well cared for, clean, tidy, well watered and fed (he loves the food). But most of all he is happy!

My husband was a resident in Holywell Park for about 14 months before passing away recently. Throughout his stay, he was treated with the utmost courtesy and respect even if he was being difficult. His dignity was always maintained and his personal hygiene was attended to excellently. Staff in all departments were unfailingly patient, sometimes under considerable pressure. With my limited knowledge of care homes, Holywell was in my opinion first rate.