Holywell Park, Sevenoaks, Kent
Holywell Park, Sevenoaks, Kent
Holywell Park, Sevenoaks, Kent

Holywell Park is a large country house, set in its own grounds in the hamlet of Hodsoll Street. Offering 24 hour nursing, residential and respite, care the aim is to provide a friendly, caring environment for older people.

The home employs registered nurses, qualified care assistants, chefs, kitchen assistants and on-site housekeeping and maintenance staff.

Daily activities include: manicures, maintaining hobbies, playing games, Bingo, movie nights and themed nights. The home receives regular visits from musical and theatre groups, along with visits to the pantomime and garden centres.

Owner: Gary Stickings

Person in charge: Kimberley Fletcher (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Cerebral Palsy • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Shared Rooms: 5

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Holywell Park: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Holywell Park has a Review Score of 9.1 (9.141)

The Review Score of 9.1 (maximum of 10) for Holywell Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Holywell Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.724 for Holywell Park is calculated as follows: ( (43 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Holywell Park is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Holywell Park?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Holywell Park

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2

I have been so pleased with how excellent this care/nursing home has been for my stepfather and my mother. The home looks beautiful and the grounds are kept immaculate. The rooms that my parents received were thoughtfully allocated, concerning their needs and wants. The food has always been a high standard and the home is clean - The management have always been above and beyond for my family - We would have long chats and probably expect too much, but all we received back was a smile, an answer and explanation if required. Most importantly, the incredible empathy and compassion that ALL the staff have given to our circumstances have been so touching. The way they gave our family time to share special moments was beyond what I would expect from any nursing home. It has a family feel with the staff and the residents and my only regret is I was not able to give my mother longer in this care home to enjoy the smiles, the cuddles, the moments, that the staff here give freely and honestly.

How likely would you be to recommend Holywell Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Holywell Park did wonders for my mother. She went there in a very frail depressed state and we saw an immediate and substantial improvement. The staff were excellent making sure she was well taken care of, medication was taken, doctors visiting, well fed, responding to requests and above all that she was loved. They organised daily events she loved taking part in and were a great help when medical emergencies or other hospital trips were needed. The staff have also been excellent with us (her relatives) making it easy to visit, easy to raise concerns over her health and arrange for her to have a full life including outings for family events.

Sadly my mother died recently and again Holywell Park and especially the management team were excellent at helping us with this.

How likely would you be to recommend Holywell Park? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Don't Know

Kimberley Fletcher, Home Manager at Holywell Park responded to this review on 06 Sep 2017:

Thank you for your very kind words Steve.
We have a great team here at Holywell who all work so hard to make our residents lives meaningful and fulfilled.
Your mother was such a lovely lady who was not only popular in the home, but also in the local community.
No matter who you talk with they all know her!
She contributed so much towards our daily life and we miss her every day.

My mother received palliative care at Holywell Park from January 2017 until her passing at the end of May 2017.
As a nurse myself, I recognise that the management and the nursing team worked well together and I cannot praise them highly enough.
My mother’s physical and emotional needs were always met and she was regularly assessed and her care plan adjusted accordingly.
She was cared for with compassion and dignity under some difficult circumstances and as a family, we feel very privileged that she was staying at Holywell Park.
During this time my family, including our elderly father, were also supported and cared for by the team. There were always refreshments offered and time was found to chat to us, by every member of staff.
We appreciated the kindness you showed us all.
Please accept my most sincere and grateful thanks

How likely would you be to recommend Holywell Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kimberley Fletcher, Home Manager at Holywell Park responded to this review on 07 Jul 2017:

Thank you for your very kind words. It was a privilege and honour to care for your mother and support your lovely family, albeit for a short time. The staff team we have here are great and we are very proud that the care, and support, we deliver is heartfelt, genuine and sincere.

My mother was happy from the day she arrived at Holywell Park and enjoyed the various activities as well as the beautiful setting. She loved the food and when her appetite diminished a lot of effort was made to assist with her calorie intake and really tempt her with snacks which were delicious and easy to eat. As her health deteriorated we were so grateful for the loving care she received, the staff were so gentle and kind and were really concerned for her welfare. Her final days were comfortable and pain-free, and the staff really looked after me as well. I am very grateful - choosing a nursing home is such a difficult decision and I never regretted our choice.

How likely would you be to recommend Holywell Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kimberley Fletcher, Home Manager at Holywell Park responded to this review on 05 May 2017:

Thank you for your kind words, Hilary. We will all miss your lovely mother. She was a special lady and who we were privileged to have known and cared for during her time at Holywell.

The manager and assistant manager at Holywell Park were always ready to talk with family members about our mother's condition, needs and general wellbeing. We were frequently updated if we were unable to visit on any particular day and there were no visiting restrictions.
In addition, the nurses and carers all did a great job in making her stay at Holywell Park as comfortable as possible. As a family, we all feel that our mother was in the best place possible for her palliative care during the last 3 months of her life. At no time during this stressful period did any of us feel that we would rather have seen her in any other location.
The setting for the home is one of rural tranquility, with a former manor house set in beautiful grounds. Food and facilities were very good indeed and the catering staff were always obliging in responding to specific dietary requests. All the family would highly recommend Holywell Park with confidence.

How likely would you be to recommend Holywell Park? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Kimberley Fletcher, Home Manager at Holywell Park responded to this review on 01 Feb 2017:

Thank you for your very kind words Steve. We do have a great 'care' team here which includes the housekeeping, kitchen, activity, admin and maintenance staff who all contribute towards making that journey, at end of life, a little lighter for families and the resident.
It is important to us all that we not only deliver holistic person-centred care to our lovely residents, but also that family memories of those last days are meaningful and calm. Best regards to you and your family.

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