The Hollies

14/16 Park Road, Southborough, Tunbridge Wells TN4 0NX
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9.7 62 Reviews
  • The Hollies, Tunbridge Wells
The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.

Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.

The service is regulated by the Care Quality Commission, and looks to adhere to all areas of health, hygiene and security, while maintaining a friendly outlook to residents' personal wishes.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1750
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750

These prices are only a guideline, please contact The Hollies to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gladiola Apiado (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (7)
  • Single Rooms with ensuite Wet Room (2)

The Hollies Reviews (62)

Total of 62, showing 1-20
9.7

The Hollies has a Review Score of 9.7 (9.736) out of 10, based on 20 reviews in the last 2 years. Over all time The Hollies has 62 reviews.

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Review from C C (Wife of Resident) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault anything, even the food is delicious. Excellent in every way. Thank you a trillion times.

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Review from P B (Partner of Resident) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good long-term care. Could not be better.

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Review from S C (Daughter of Resident) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my mum receives at the Hollies. The staff are all friendly and welcoming and attentive to the residents' needs. The activities provided are varied and I especially like the music activities and summer garden parties/barbecues. The standard of food and drink is excellent
and the home and mum's room are always clean. Good communication between home and relatives.

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Review from S E (Wife of Resident) published on 23 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my husband's care at The Hollies. The staff are always welcoming and always look after me when I'm visiting.

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Review from S F (Daughter of Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems very happy at The Hollies, staff are friendly and helpful and caring, they organise great events that residents always seem to enjoy.

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Review from Jonathan D (Son of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with excellent levels of care. Extremely impressed. The staff go above and beyond.

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Review from K B (Granddaughter of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my grandad, staff are extremely helpful and friendly. Nothing is any trouble for any of them. My grandad is always really well looked after and he feels it is a home from home. They do daily activities with the residents which he loves and it really keeps him engaged.
Family days are lovely
and always a pleasure to attend.

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Review from Donald T (Son of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stagg are always helpful and pleasant. Very pleased with my mother's care.

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Review from Mark D (Son of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home (The Hollies) are very sincere and caring and are very patient and compassionate with Mum. They are very attentive and have acted immediately when Mum has fallen. They hold events and keep the residents stimulated. It is very homely and the food nutritious.

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Review from C D (Daughter of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at The Hollies. All the staff are kind, caring and very friendly. The food is good, lots of activities are organised, e.g. good singers, lots of family events etc. I really like the way the staff bring in their own children - everyone is caring. We have no complaints at all.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much for the kind words and we will do all possible way we can to look after them in the best way possible.

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Review from S P (Daughter-in-law of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollie's is always spotlessly clean and tidy.
Always smells lovely inside.
All of the staff are both very friendly and very helpful. We are always kept informed of anything occuring with mum and invited to their fantastic events throughout the year.
Couldn't have a better care home!

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much for your continuous support rest assured we will continue to do the the things that we do best and your love ones will always be at the centre of our care and service.

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Review from S W (Daughter of Resident) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The hollies is small enough to make it feel like a big happy family of residents living together. The staff get to know each of them well and so are able to get to know their likes and dislikes, and needs. The care is wonderful and residents are understood well. Mums very happy living here.

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Review from D I (Resident) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much for the appreciation of everything that we do

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Review from Jane L (Daughter of Resident) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at The Hollies is second to none. My mother has settled in there very well and is happy, which is something I never thought would happen!
Any problems are dealt with promptly and we are always kept informed.
The staff are very friendly and kind, I couldn't wish for my Mum to be anywhere else.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much for the kind words and appreciation. We all value your contributions and suggestions and we will do our very best to make everyone safe, comfortable and happy.

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Review from Gordon S (Son of Resident) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult time for my dad when advanced Parkinson's forced him to go into a care home 4 years ago. Luckily we found the Hollies. The manager and the team soon settled him in and made him comfortable, and he is happily settled in and calls it home. Most importantly, it genuinely feels
like home with the staff of the Hollies becoming his family. They are so kind, and are always organising fun things to do, magicians, crafts, sing a longs. In fact it is not uncommon for some of the staff to break out into spontaneous song which the residents always love and join in with. As a family we don't think we could have done better for him as the care at the Hollies is so outstanding.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you very much for the kind words and appreciating all the things that we do. We have a bunch of concert kings and Queens .

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Review from D T (Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, no complaints. Happy and content.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much for the appreciation and we will do our very best to make your stay wit us safe, comfortable and happy as you can be

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Review from Suzanne O (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at The Hollies since January 2020 and has a diagnosis of Lewy body dementia. He has always received dignified, kind and professional care there. He is always commenting on how helpful each staff member is to him. As a family, we've always felt welcomed and supported too by
the staff which has made a huge difference to us all. It is a friendly atmosphere and we are always welcomed kindly when we visit. We are kept up to date with any issues that need to be addressed around Dad's ongoing care. It really has become like a second family to Dad who has given him a very important quality of life at this stage in his dementia. We are very grateful for the care he receives there and can't praise them highly enough, for all they have done and do do.

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Review from Trevor J (Son of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Hollies were fabulous when caring for my mother, who had dementia and other conditions. They were always on the ball, particularly when it came to dealing with multiple outside agencies. A staff member even took Mum to the hospital for an appointment and waited with her for 13 hours.
Your relatives will be in very good hands.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you for all the appreciation and support in all that we do at The Hollies. I will pass this message to all the staff.

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Review from S L (Daughter of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the home is very nice. The staff look after residents very well and the care manager is lovely she is a sweetheart.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much for your kind and lovely words. We will continue to give our very best to our service users and thank you for your support and we will welcome all your suggestions.

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Review from S W (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff consistently offer an extremely high level of care to residents. The home is very safe, clean and comfortable with lots of variety in home-cooked high-quality meals and opportunities for residents to be involved in activities if they wish. I couldn’t ask for better care by the
manager who is outstanding and ensures all her team deliver her own high standards.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much for all the appreciation in all that we do.
We all try our very best to look after them the best that we can and most of all, they all remain safe and happy.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for The Hollies is calculated as follows: ( (174 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 231 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hollies is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (4)

Gladys

Gladys Apiado

Job Title: Registered Manager

Joined: 2009

I have 13 years of experience in hospital and community health setting before coming to UK. I am a nurse and have degree in Physiotherapy. I have been working in the social health care setting for the last 15 years, and 10 years as a registered care home manager. I joined Regal in 2009 and started at the bottom and climbed the ladder as they say. I am passionate about my work and committed myself to promoting equality and diversity and promote the highest standard of care. I am a constant believer of constant improvement of knowledge and skills in which I always encourage and advocate all the staff to do the same. I just got my post graduate MSc in Dementia Studies to be better equipped and be effective in caring for people living with dementia. Working in care is not just a job, it's my passion, it's my vocation as it gives me fulfilment in making a difference in some one else's life.

Shelley

Shelley Lupu

Job Title: Deputy Manager

Joined: 2012

I started working at The Hollies in 2012, I started working as a care assistant, after one year I trained to become a senior care assistant and then onto The Deputy manager for the last 7 years. I really enjoy working in Dementia care and being able to make the residents life more worthwhile. I am currently now finishing my Level 5 management. I love working in care and looking after individuals living with dementia. I find great pleasure and fulfilment to make a difference in someone else's life no matter how big and small.

Charlie

Charlie Dunn

Job Title: Activity Co-ordinator

Joined: 2013

I started working at the Hollies in 2013. I achieved my Level 2 Health & Social Care and became a Senior Healthcare Assistant. I took some time out of work to have my family and on return to work I became an Activity Coordinator. I love my new job role as I love being able to interact with the residents and I feel I can have a lot more one to one time with them. We all have great fun planning the activities together and it's really nice to give the residents something to look forward to. Some of our favourite activities are singing, arts & crafts and day trips out.

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Ana

Job Title: Senior Carer

Joined: 2016

With a Level 3 in Health and Social Care and a Bachelor’s degree in Public Health and Health Promotion, I bring both academic knowledge and hands-on experience to my role. I’ve been part of the team since 2016 and am currently working towards my Level 5 in Leading and Managing Teams in Adult Care. I’m committed to delivering kind, person-centred care every day.

Frequently Asked Questions about The Hollies

What types of Care is The Hollies registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hollies have?

There are 17 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at The Hollies?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hollies to the centre of Tunbridge Wells?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hollies to verify any information. View our terms and conditions. The Hollies has an Enhanced Service - more info.