The Hollies, Tunbridge Wells, Kent
The Hollies, Tunbridge Wells, Kent
The Hollies, Tunbridge Wells, Kent

The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.

Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.

The service is regulated by the Care Quality Commission, and looks to adhere to all areas of health, hygiene and security, while maintaining a friendly outlook to residents' personal wishes.

Group: Regal Care Trading Ltd

Person in charge: Gladiola Apiado (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 17

Shared Rooms: 7

Rooms with ensuite WC: 2

Weekly Charges Guide: Personal Care Single £850 – £1200 , Personal Care Shared (per person) £500 – £600 (These prices are only a guideline, please contact The Hollies to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Hollies: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 The Hollies has a Review Score of 9.7 (9.662)

The Review Score of 9.7 (maximum of 10) for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for The Hollies in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.662 for The Hollies is calculated as follows: ( (158 Excellents x 5) + (63 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 228 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Hollies is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Hollies?

  • Extremely LIKELY
    14
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Hollies

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • more

I enjoy coming here every week. Residents here seem happy and well adjusted. Staff work very hard.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here for over 18 months. The staff are lovely, helpful and have gotten me through some very hard times. They always like to take people out on trips which I enjoy lots. They are patient and we can always have a laugh.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are fantastic and very caring and show lots of compassion.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff to be exceptional in the help and support they offer to all residents and visitors alike.

Mum is always happy at The Hollies, the carers always seem to know what is best for her to wear.

I always feel welcome when visiting The Hollies.

I can recommend The Hollies care home 100%.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Firstly, all staff are kind. This counts for a lot. The food is excellent and all residents are catered for amply. There is always something going on with residents being engaged personally by staff. It will be even better in Spring and Summer, when residents can enjoy the splendid garden, along with family and friends.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum is very well looked after. Carers are very patient and treat her with dignity. I know she is in good hands. Always made to feel welcome when I visit, which is often. When she was ill, the care she received was second to none. Garden is nice and big for residents in summer. Kitchen staff are lovely. Feels homely.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy with the care my mother receives at The Hollies. The staff are very friendly and kind. Mum enjoys the social events such as singing, cheese and 'wine' (grape juice) parties. Staff are always welcoming. The place is always clean and tidy including her bedroom. Food is nice.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister, who can present quite challenging behaviour, is treated with kindness and respect (as are all the other residents).
The staff show genuine warmth to all, and know each person, their history and needs, treating them with unfailing patience.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am enjoying myself. I have made many friends and the staff, I always have a laugh. I feel safe. I know they are there for me whenever I need them.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and support provided at The Hollies is very visible when visiting. My mother has been confined to her home prior to moving, and has now become a different person. More sociable, enjoying the activities and the wonderful days out, she feels safe and looked after.

How likely would you be to recommend The Hollies? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit my sister every week. I am given an update on my sister every time., I am notified by phone of any problems with my sister at any time. The staff and management are all very kind and caring. My sister is very happy there.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law came to the The Hollies in Feb 16 from that date she was made to feel welcome, a home from home she called it, staff were wonderful. Plenty of food choice and very clean. Sadly my mother in law passed away in May. All staff were very supportive and it was lovely that staff attended the funeral, even now at this difficult time The Hollies welcomes us for tea/coffee. An absolutely fantastic place with excellent care staff.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always been good. Originally there were birds and a dog which mum used to like but they are gone now and she hasn't noticed. Staff always kind and helpful. Mum seems to be very content.

How likely would you be to recommend The Hollies? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

So happy to see that my wife is so well cared for. The staff are excellent and professional as well as caring and friendly. Cannot think of any bad points - she is very happy at The Hollies.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time I visit my Mum she seems to be involved with any of the activities that the home provides and in good spirits. I think that her health is good and well looked after.

How likely would you be to recommend The Hollies? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have visited The Hollies regularly, ie. twice a week for more than two years. The elderly man I visit (aged 91) had previously lived 'rough' for forty years but, to our relief, has settled well at The Hollies. He is clean, well dressed, well fed, the staff have been unfailingly welcoming, cheerful, warm, good humoured and totally accepting.
They cope greatly and affectionately with some very difficult and demanding residents. They involve my friend in planning and working in the garden, which has regained a sense of purpose, self-esteem. I cannot thank them enough.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A dedicated staff with lots of patience towards the residents.

How likely would you be to recommend The Hollies? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Over the last four years I have seen much improvement to the facilities and the environment with the new owners making considerate improvements. Whenever visiting you are always greeted in a friendly manner and made welcome. During my visits I have observed staff regularly checking residents to see if they are okay and if they require anything, there is always food and drink available between regular meals.
Activities have been increased by the manager and staff. The manager is always approachable with nothing ever being a problem.

How likely would you be to recommend The Hollies? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My main concern was care for my wife with this in mind I can honestly say that the care she receives from The Hollies cannot be faulted. Management and staff are great. Until August 2015 the home could have been classed as shabby chic but clean but now due to a complete refurbishment it can be classed in the upper region of care homes.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2018

April 2017

February 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Hollies