14/16 Park Road, Southborough, Tunbridge Wells TN4 0NX
The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.
Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.
The service is regulated by the Care Quality Commission, and looks to adhere to all areas of health, hygiene and security, while maintaining a friendly outlook to residents' personal wishes.
Group: Regal Care Trading Ltd
Person in charge: Gladiola Apiado (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users
Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 17
Shared Rooms: 7
Rooms with ensuite WC: 2
Weekly Charges Guide: Personal Care Single £850 – £1200 , Personal Care Shared (per person) £500 – £600 (These prices are only a guideline, please contact The Hollies to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Hollies: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for The Hollies in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.67 for The Hollies is calculated as follows: ( (184 Excellents x 5) + (73 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 264 Ratings = 4.67
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Hollies is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 9 Reviews ÷ 6.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Hollies has a Review Score of 9.7 (9.670) from 22 Reviews
Review submitted from a Postal Card by Susan F (Daughter of Resident) on Friday 9 March 2018. Relates to January 2018.
My mother is safe and happy at The Hollies. She was originally in a home in Maidstone, although it looked very smart the staff were uncaring and could not be bothered to help her. I transferred her to The Hollies and what a difference. The staff are so caring and cheerful. I feel my mother is treated with respect and compassion.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Janice C (Daughter of Resident) on Wednesday 7 March 2018. Relates to December 2017.
The staff are always friendly when we are here. They appear to be always attentive towards the patients. The home is always clean and tidy and we have no problems with regards to the care home.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Sydney C (Resident) on Friday 23 February 2018. Relates to January 2018.
I am very happy. I like my bedroom. Since coming here I have found love. The food is very nice, but the staff are nicer, always happy to have a giggle. I like to go out on trips and I like going into the garden to have a BBQ.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Elsie B (Friend of Resident) on Monday 29 January 2018. Relates to January 2018.
I enjoy coming here every week. Residents here seem happy and well adjusted. Staff work very hard.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Marie L (Resident) on Monday 29 January 2018. Relates to January 2018.
I have lived here for over 18 months. The staff are lovely, helpful and have gotten me through some very hard times. They always like to take people out on trips which I enjoy lots. They are patient and we can always have a laugh.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Richard M (Husband of Resident) on Thursday 25 January 2018. Relates to January 2018.
The staff are fantastic and very caring and show lots of compassion.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Robert W (Son of Resident) on Tuesday 23 January 2018. Relates to January 2018.
I have always found the staff to be exceptional in the help and support they offer to all residents and visitors alike.
Mum is always happy at The Hollies, the carers always seem to know what is best for her to wear.
I always feel welcome when visiting The Hollies.
I can recommend The Hollies care home 100%.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by John B (Partner of Resident) on Wednesday 17 January 2018. Relates to January 2018.
Firstly, all staff are kind. This counts for a lot. The food is excellent and all residents are catered for amply. There is always something going on with residents being engaged personally by staff. It will be even better in Spring and Summer, when residents can enjoy the splendid garden, along with family and friends.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Website Submission by Lynda W (Daughter of Resident) on Saturday 27 May 2017. Relates to May 2017.
My mum is very well looked after. Carers are very patient and treat her with dignity. I know she is in good hands. Always made to feel welcome when I visit, which is often. When she was ill, the care she received was second to none. Garden is nice and big for residents in summer. Kitchen staff are lovely. Feels homely.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Sonya W (Daughter of Resident) on Thursday 20 April 2017. Relates to March 2017.
I am very happy with the care my mother receives at The Hollies. The staff are very friendly and kind. Mum enjoys the social events such as singing, cheese and 'wine' (grape juice) parties. Staff are always welcoming. The place is always clean and tidy including her bedroom. Food is nice.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by D R (Sister of Resident) on Tuesday 11 April 2017. Relates to March 2017.
My sister, who can present quite challenging behaviour, is treated with kindness and respect (as are all the other residents).
The staff show genuine warmth to all, and know each person, their history and needs, treating them with unfailing patience.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Mary L (Resident) on Monday 10 October 2016. Relates to September 2016.
I am enjoying myself. I have made many friends and the staff, I always have a laugh. I feel safe. I know they are there for me whenever I need them.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Alan L (Son of Resident) on Thursday 22 September 2016. Relates to September 2016.
The care and support provided at The Hollies is very visible when visiting. My mother has been confined to her home prior to moving, and has now become a different person. More sociable, enjoying the activities and the wonderful days out, she feels safe and looked after.
How likely would you be to recommend The Hollies? Likely
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Review submitted from a Postal Card by V B (Sister of Resident) on Wednesday 31 August 2016. Relates to August 2016.
I visit my sister every week. I am given an update on my sister every time., I am notified by phone of any problems with my sister at any time. The staff and management are all very kind and caring. My sister is very happy there.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Sue J (Daughter-in-law of Resident) on Thursday 21 July 2016. Relates to June 2016.
My mother in law came to the The Hollies in Feb 16 from that date she was made to feel welcome, a home from home she called it, staff were wonderful. Plenty of food choice and very clean. Sadly my mother in law passed away in May. All staff were very supportive and it was lovely that staff attended the funeral, even now at this difficult time The Hollies welcomes us for tea/coffee. An absolutely fantastic place with excellent care staff.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by S E (Daughter of Resident) on Wednesday 20 July 2016. Relates to June 2016.
Always been good. Originally there were birds and a dog which mum used to like but they are gone now and she hasn't noticed. Staff always kind and helpful. Mum seems to be very content.
How likely would you be to recommend The Hollies? Likely
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Review submitted from a Postal Card by A W (Husband of Resident) on Monday 11 July 2016. Relates to June 2016.
So happy to see that my wife is so well cared for. The staff are excellent and professional as well as caring and friendly. Cannot think of any bad points - she is very happy at The Hollies.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Peter L (Son of Resident) on Thursday 7 July 2016. Relates to June 2016.
Every time I visit my Mum she seems to be involved with any of the activities that the home provides and in good spirits. I think that her health is good and well looked after.
How likely would you be to recommend The Hollies? Likely
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Review submitted from a Postal Card by T N (Friend of Resident) on Monday 13 June 2016. Relates to June 2016.
I have visited The Hollies regularly, ie. twice a week for more than two years. The elderly man I visit (aged 91) had previously lived 'rough' for forty years but, to our relief, has settled well at The Hollies. He is clean, well dressed, well fed, the staff have been unfailingly welcoming, cheerful, warm, good humoured and totally accepting.
They cope greatly and affectionately with some very difficult and demanding residents. They involve my friend in planning and working in the garden, which has regained a sense of purpose, self-esteem. I cannot thank them enough.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by L B (Son of Resident) on Monday 6 June 2016. Relates to June 2016.
A dedicated staff with lots of patience towards the residents.
How likely would you be to recommend The Hollies? Likely
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Review submitted from a Postal Card by Raymond O (Nephew of Resident) on Tuesday 31 May 2016. Relates to May 2016.
Over the last four years I have seen much improvement to the facilities and the environment with the new owners making considerate improvements. Whenever visiting you are always greeted in a friendly manner and made welcome. During my visits I have observed staff regularly checking residents to see if they are okay and if they require anything, there is always food and drink available between regular meals.
Activities have been increased by the manager and staff. The manager is always approachable with nothing ever being a problem.
How likely would you be to recommend The Hollies? Likely
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Review submitted from a Postal Card by R J (Husband of Resident) on Friday 20 November 2015. Relates to November 2015.
My main concern was care for my wife with this in mind I can honestly say that the care she receives from The Hollies cannot be faulted. Management and staff are great. Until August 2015 the home could have been classed as shabby chic but clean but now due to a complete refurbishment it can be classed in the upper region of care homes.
How likely would you be to recommend The Hollies? Extremely Likely
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February 2018
April 2017
February 2014
There are currently no Care Home Idol entrants who have performed at The Hollies