
The manager and her team are absolutely fabulous - caring, kind, funny, welcoming and knowledgeableJayne W(Niece of Resident/Service User)

We are hugely appreciative of everything the manager and the staff do for our motherPauline T(Daughter of Resident/Service User)

The staff treat the residents like family. I cannot recommend The Hollies highly enough.Clare N(Daughter of Resident/Service User)

The manager and her team are absolutely fabulous - caring, kind, funny, welcoming and knowledgeableJayne W(Niece of Resident/Service User)

We are hugely appreciative of everything the manager and the staff do for our motherPauline T(Daughter of Resident/Service User)

The staff treat the residents like family. I cannot recommend The Hollies highly enough.Clare N(Daughter of Resident/Service User)

The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.
Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.
The service is regulated by the Care Quality...
Care Provided by The Hollies
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact The Hollies for full pricing details and T&Cs.
Contact The Hollies to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Regal Care Trading Ltd
- Private Owned
Person in charge
- Gladiola Apiado(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (17)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (2)
The Hollies Reviews (65)
The Hollies has a Review Score of 9.8 (9.802) out of 10, based on 19 reviews in the last 2 years.
Over all time The Hollies has 65 reviews.
All staff always efficient knowledgeable and friendly and helpful to all residents and families. Nothing to much trouble for them. Well done All.
My experience of The Hollies, all the staff are nice friendly and welcoming, they also invite family to functions, xmas party valentines party and Chinese New Year. Excellent place and staff.
Thank you so much Dawn. I will pass on to all staff this message .
A very homely care home, staff are amazing, brilliant entertainment. Staff are very welcoming, excellent food. Very highly recommended very clean.
Thank you so much Charmaine for your beautiful words. I will pass this to all the staff. We always aim to give our residents and their families the best experiences.
Very good long-term care. Could not be better.
Can not fault anything, even the food is delicious. Excellent in every way. Thank you a trillion times.
I am very happy with the care that my mum receives at the Hollies. The staff are all friendly and welcoming and attentive to the residents' needs. The activities provided are varied and I especially like the music activities and summer garden parties/barbecues. The standard of food and drink is excellent and the home and mum's room are always clean. Good communication between home and relatives.
I am very happy with my husband's care at The Hollies. The staff are always welcoming and always look after me when I'm visiting.
My mum seems very happy at The Hollies, staff are friendly and helpful and caring, they organise great events that residents always seem to enjoy.
An excellent care home with excellent levels of care. Extremely impressed. The staff go above and beyond.
Family days are lovely and always a pleasure to attend.
Stagg are always helpful and pleasant. Very pleased with my mother's care.
The staff at the care home (The Hollies) are very sincere and caring and are very patient and compassionate with Mum. They are very attentive and have acted immediately when Mum has fallen. They hold events and keep the residents stimulated. It is very homely and the food nutritious.
My mum is very happy at The Hollies. All the staff are kind, caring and very friendly. The food is good, lots of activities are organised, e.g. good singers, lots of family events etc. I really like the way the staff bring in their own children - everyone is caring. We have no complaints at all.
Thank you so much for the kind words and we will do all possible way we can to look after them in the best way possible.
Always smells lovely inside.
All of the staff are both very friendly and very helpful. We are always kept informed of anything occuring with mum and invited to their fantastic events throughout the year.
Couldn't have a better care home!
Thank you so much for your continuous support rest assured we will continue to do the the things that we do best and your love ones will always be at the centre of our care and service.
The hollies is small enough to make it feel like a big happy family of residents living together. The staff get to know each of them well and so are able to get to know their likes and dislikes, and needs. The care is wonderful and residents are understood well. Mums very happy living here.
Good.
Thank you so much for the appreciation of everything that we do
Any problems are dealt with promptly and we are always kept informed.
The staff are very friendly and kind, I couldn't wish for my Mum to be anywhere else.
Thank you so much for the kind words and appreciation. We all value your contributions and suggestions and we will do our very best to make everyone safe, comfortable and happy.
It was a very difficult time for my dad when advanced Parkinson's forced him to go into a care home 4 years ago. Luckily we found the Hollies. The manager and the team soon settled him in and made him comfortable, and he is happily settled in and calls it home. Most importantly, it genuinely feels like home with the staff of the Hollies becoming his family. They are so kind, and are always organising fun things to do, magicians, crafts, sing a longs. In fact it is not uncommon for some of the staff to break out into spontaneous song which the residents always love and join in with. As a family we don't think we could have done better for him as the care at the Hollies is so outstanding.
Thank you very much for the kind words and appreciating all the things that we do. We have a bunch of concert kings and Queens .
Very good, no complaints. Happy and content.
Thank you so much for the appreciation and we will do our very best to make your stay wit us safe, comfortable and happy as you can be
My dad has been a resident at The Hollies since January 2020 and has a diagnosis of Lewy body dementia. He has always received dignified, kind and professional care there. He is always commenting on how helpful each staff member is to him. As a family, we've always felt welcomed and supported too by the staff which has made a huge difference to us all. It is a friendly atmosphere and we are always welcomed kindly when we visit. We are kept up to date with any issues that need to be addressed around Dad's ongoing care. It really has become like a second family to Dad who has given him a very important quality of life at this stage in his dementia. We are very grateful for the care he receives there and can't praise them highly enough, for all they have done and do do.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Hollies.
There are no upcoming events for The Hollies.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Regal Care Trading Ltd
- 01 Jul 2025Recipient: The Hollies
- 19 Jun 2025Recipient: The Hollies
Accreditations
There are no accreditations posted yet for The Hollies.
Meet the Team (4)

I have 13 years of experience in hospital and community health setting before coming to UK. I am a nurse and have degree in Physiotherapy. I have been working in the social health care setting for the last 15 years, and 10 years as a registered care home manager. I joined Regal in 2009 and started at the bottom and climbed the ladder as they say. I am passionate about my work and committed myself to promoting equality and diversity and promote the highest standard of care. I am a constant believer of constant improvement of knowledge and skills in which I always encourage and advocate all the staff to do the same. I just got my post graduate MSc in Dementia Studies to be better equipped and be effective in caring for people living with dementia. Working in care is not just a job, it's my passion, it's my vocation as it gives me fulfilment in making a difference in some one else's life.

I started working at The Hollies in 2012, I started working as a care assistant, after one year I trained to become a senior care assistant and then onto The Deputy manager for the last 7 years. I really enjoy working in Dementia care and being able to make the residents life more worthwhile. I am currently now finishing my Level 5 management. I love working in care and looking after individuals living with dementia. I find great pleasure and fulfilment to make a difference in someone else's life no matter how big and small.

I started working at the Hollies in 2013. I achieved my Level 2 Health & Social Care and became a Senior Healthcare Assistant. I took some time out of work to have my family and on return to work I became an Activity Coordinator. I love my new job role as I love being able to interact with the residents and I feel I can have a lot more one to one time with them. We all have great fun planning the activities together and it's really nice to give the residents something to look forward to. Some of our favourite activities are singing, arts & crafts and day trips out.

With a Level 3 in Health and Social Care and a Bachelor’s degree in Public Health and Health Promotion, I bring both academic knowledge and hands-on experience to my role. I’ve been part of the team since 2016 and am currently working towards my Level 5 in Leading and Managing Teams in Adult Care. I’m committed to delivering kind, person-centred care every day.
Frequently Asked Questions about The Hollies
What types of Care is The Hollies registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Hollies have?
There are 17 Single Rooms and 7 Couples/Companion Rooms.
What are the Facilities & Services at The Hollies?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Hollies to the centre of Tunbridge Wells?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hollies to verify any information. View our terms and conditions. The Hollies has an Enhanced Service -more info.