The Hollies

14/16 Park Road, Southborough, Tunbridge Wells TN4 0NX
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9.7 62 Reviews
  • The Hollies, Tunbridge Wells
The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.

Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.

The service is regulated by the Care Quality Commission, and looks to adhere to all areas of health, hygiene and security, while maintaining a friendly outlook to residents' personal wishes.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1750
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750

These prices are only a guideline, please contact The Hollies to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gladiola Apiado (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (7)
  • Single Rooms with ensuite Wet Room (2)

The Hollies Reviews (62)

Total of 62, showing 61-62
9.7

The Hollies has a Review Score of 9.7 (9.736) out of 10, based on 20 reviews in the last 2 years. Over all time The Hollies has 62 reviews.

Overall Experience

  • 45
  • 17
  • 0
  • 0
  • 0

Date Published

62
16
16
20
42

Review from Raymond O (Nephew of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last four years I have seen much improvement to the facilities and the environment with the new owners making considerate improvements. Whenever visiting you are always greeted in a friendly manner and made welcome. During my visits I have observed staff regularly checking residents to see
if they are okay and if they require anything, there is always food and drink available between regular meals.
Activities have been increased by the manager and staff. The manager is always approachable with nothing ever being a problem.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R J (Husband of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My main concern was care for my wife with this in mind I can honestly say that the care she receives from The Hollies cannot be faulted. Management and staff are great. Until August 2015 the home could have been classed as shabby chic but clean but now due to a complete refurbishment it can be classed
in the upper region of care homes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for The Hollies is calculated as follows: ( (174 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 231 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hollies is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (4)

Gladys

Gladys Apiado

Job Title: Registered Manager

Joined: 2009

I have 13 years of experience in hospital and community health setting before coming to UK. I am a nurse and have degree in Physiotherapy. I have been working in the social health care setting for the last 15 years, and 10 years as a registered care home manager. I joined Regal in 2009 and started at the bottom and climbed the ladder as they say. I am passionate about my work and committed myself to promoting equality and diversity and promote the highest standard of care. I am a constant believer of constant improvement of knowledge and skills in which I always encourage and advocate all the staff to do the same. I just got my post graduate MSc in Dementia Studies to be better equipped and be effective in caring for people living with dementia. Working in care is not just a job, it's my passion, it's my vocation as it gives me fulfilment in making a difference in some one else's life.

Shelley

Shelley Lupu

Job Title: Deputy Manager

Joined: 2012

I started working at The Hollies in 2012, I started working as a care assistant, after one year I trained to become a senior care assistant and then onto The Deputy manager for the last 7 years. I really enjoy working in Dementia care and being able to make the residents life more worthwhile. I am currently now finishing my Level 5 management. I love working in care and looking after individuals living with dementia. I find great pleasure and fulfilment to make a difference in someone else's life no matter how big and small.

Charlie

Charlie Dunn

Job Title: Activity Co-ordinator

Joined: 2013

I started working at the Hollies in 2013. I achieved my Level 2 Health & Social Care and became a Senior Healthcare Assistant. I took some time out of work to have my family and on return to work I became an Activity Coordinator. I love my new job role as I love being able to interact with the residents and I feel I can have a lot more one to one time with them. We all have great fun planning the activities together and it's really nice to give the residents something to look forward to. Some of our favourite activities are singing, arts & crafts and day trips out.

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Ana

Job Title: Senior Carer

Joined: 2016

With a Level 3 in Health and Social Care and a Bachelor’s degree in Public Health and Health Promotion, I bring both academic knowledge and hands-on experience to my role. I’ve been part of the team since 2016 and am currently working towards my Level 5 in Leading and Managing Teams in Adult Care. I’m committed to delivering kind, person-centred care every day.

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