
The manager and her team are absolutely fabulous - caring, kind, funny, welcoming and knowledgeableJayne W(Niece of Resident/Service User)

We are hugely appreciative of everything the manager and the staff do for our motherPauline T(Daughter of Resident/Service User)

The staff treat the residents like family. I cannot recommend The Hollies highly enough.Clare N(Daughter of Resident/Service User)

The manager and her team are absolutely fabulous - caring, kind, funny, welcoming and knowledgeableJayne W(Niece of Resident/Service User)

We are hugely appreciative of everything the manager and the staff do for our motherPauline T(Daughter of Resident/Service User)

The staff treat the residents like family. I cannot recommend The Hollies highly enough.Clare N(Daughter of Resident/Service User)

The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.
Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.
The service is regulated by the Care Quality...
The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.
Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.
The service is regulated by the Care Quality Commission, and looks to adhere to all areas of health, hygiene and security, while maintaining a friendly outlook to residents' personal wishes.
Care Provided by The Hollies
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact The Hollies for full pricing details and T&Cs.
Contact The Hollies to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Regal Care Trading Ltd
- Private Owned
Person in charge
- Gladiola Apiado (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (17)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (2)
The Hollies Reviews (65)
The Hollies has a Review Score of 9.8 (9.802) out of 10, based on 19 reviews in the last 2 years.
Over all time The Hollies has 65 reviews.
Every time I visit my Mum she seems to be involved with any of the activities that the home provides and in good spirits. I think that her health is good and well looked after.
Every time I visit my Mum she seems to be involved with any of the activities that the home provides and in good spirits. I think that her health is good and well looked after.
I have visited The Hollies regularly, ie. twice a week for more than two years. The elderly man I visit (aged 91) had previously lived 'rough' for forty years but, to our relief, has settled well at The Hollies. He is clean, well dressed, well fed, the staff have been unfailingly welcoming,...
They cope greatly and affectionately with some very difficult and demanding residents. They involve my friend in planning and working in the garden, which has regained a sense of purpose, self-esteem. I cannot thank them enough.
A dedicated staff with lots of patience towards the residents.
A dedicated staff with lots of patience towards the residents.
Over the last four years I have seen much improvement to the facilities and the environment with the new owners making considerate improvements. Whenever visiting you are always greeted in a friendly manner and made welcome. During my visits I have observed staff regularly checking residents to see...
Activities have been increased by the manager and staff. The manager is always approachable with nothing ever being a problem.
My main concern was care for my wife with this in mind I can honestly say that the care she receives from The Hollies cannot be faulted. Management and staff are great. Until August 2015 the home could have been classed as shabby chic but clean but now due to a complete refurbishment it can be...
My main concern was care for my wife with this in mind I can honestly say that the care she receives from The Hollies cannot be faulted. Management and staff are great. Until August 2015 the home could have been classed as shabby chic but clean but now due to a complete refurbishment it can be classed in the upper region of care homes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Hollies.
There are no upcoming events for The Hollies.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Regal Care Trading Ltd
- 01 Jul 2025Recipient: The Hollies
- 19 Jun 2025Recipient: The Hollies
Accreditations
There are no accreditations posted yet for The Hollies.
Meet the Team (4)

I have 13 years of experience in hospital and community health setting before coming to UK. I am a nurse and have degree in Physiotherapy. I have...
I have 13 years of experience in hospital and community health setting before coming to UK. I am a nurse and have degree in Physiotherapy. I have been working in the social health care setting for the last 15 years, and 10 years as a registered care home manager. I joined Regal in 2009 and started at the bottom and climbed the ladder as they say. I am passionate about my work and committed myself to promoting equality and diversity and promote the highest standard of care. I am a constant believer of constant improvement of knowledge and skills in which I always encourage and advocate all the staff to do the same. I just got my post graduate MSc in Dementia Studies to be better equipped and be effective in caring for people living with dementia. Working in care is not just a job, it's my passion, it's my vocation as it gives me fulfilment in making a difference in some one else's life.

I started working at The Hollies in 2012, I started working as a care assistant, after one year I trained to become a senior care assistant and then...
I started working at The Hollies in 2012, I started working as a care assistant, after one year I trained to become a senior care assistant and then onto The Deputy manager for the last 7 years. I really enjoy working in Dementia care and being able to make the residents life more worthwhile. I am currently now finishing my Level 5 management. I love working in care and looking after individuals living with dementia. I find great pleasure and fulfilment to make a difference in someone else's life no matter how big and small.

I started working at the Hollies in 2013. I achieved my Level 2 Health & Social Care and became a Senior Healthcare Assistant. I took some time out...
I started working at the Hollies in 2013. I achieved my Level 2 Health & Social Care and became a Senior Healthcare Assistant. I took some time out of work to have my family and on return to work I became an Activity Coordinator. I love my new job role as I love being able to interact with the residents and I feel I can have a lot more one to one time with them. We all have great fun planning the activities together and it's really nice to give the residents something to look forward to. Some of our favourite activities are singing, arts & crafts and day trips out.

With a Level 3 in Health and Social Care and a Bachelor’s degree in Public Health and Health Promotion, I bring both academic knowledge and hands-on...
With a Level 3 in Health and Social Care and a Bachelor’s degree in Public Health and Health Promotion, I bring both academic knowledge and hands-on experience to my role. I’ve been part of the team since 2016 and am currently working towards my Level 5 in Leading and Managing Teams in Adult Care. I’m committed to delivering kind, person-centred care every day.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hollies to verify any information. View our terms and conditions. The Hollies has an Enhanced Service -what an Enhanced Service includes.