The Hollies

14/16 Park Road, Southborough, Tunbridge Wells TN4 0NX
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9.7 62 Reviews
  • The Hollies, Tunbridge Wells
The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.

Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.

The service is regulated by the Care Quality Commission, and looks to adhere to all areas of health, hygiene and security, while maintaining a friendly outlook to residents' personal wishes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1750
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact The Hollies to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gladiola Apiado (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (2)

The Hollies Reviews (62)

9.7

The Hollies has a Review Score of 9.7 (9.736) out of 10, based on 20 reviews in the last 2 years.
Over all time The Hollies has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Hollies
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Total of 62, showing 21-40
Review from Denis I (Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Good. Recommend.
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Review from S P (Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living in this care home. The staff are very caring and helpful if anyone has a problem with their health or anything that might crop up during the working day can be dealt with and if help is required in any other department, help is available.
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Review from Angela B (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the home, always helpful. Mum has been here six years. They have looked after Mum very well. Lovely home.
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Review from Michael E (Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review of this location is that the staff are good and the building is kept very clean.
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Review from J H (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been really well cared for. She has company and the activities are keeping her mind and body active. Staff are helpful and offer reassurance to both her and her family. Distant relatives enjoy looking at the Facebook page. All in all, a great care home. Thank you.
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Review from Brenda W (Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable.
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Review from Jane E (Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is very good. I recommend this place.
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Review from Edna B (Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A good place to live and feel safe. I feel happy and safe.
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Review from Pauline W (Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent. They have a wonderful way of dealing with us. Treatment is handled with care. Yes, I recommend this place.
Reply from Gladys Apiado, Home Manager at The Hollies

Thank you for appreciating what we all do. We will all continue to do our best in every way we can.

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Review from Linda W (Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy at this home. The staff are very nice, the food is good and it is a home from home. Hope to be here for a long time. The room is very nice.
Reply from Gladys Apiado, Home Manager at The Hollies

Dear Linda,
We are very happy to know you have settled well and feel at home and very happy. I'm glad you liked your room.

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Review from T T (Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for many years and have found the staff and treatment (personal) excellent.
Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much. We will all do our best to maintain our excellent service to all of you.

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Review from Rosemary D (Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy staying in The Hollies. The staff are helpful and caring and do as much as they can to make our stay here as good as it can be.
Reply from Gladys Apiado, Home Manager at The Hollies

Dear Rosemary,
We are all glad to know you are happy here at The Hollies.
Thank you for your review and I'd just like you to know that we value your thoughts and feelings and I know you know where to go and approach on any concerns you have.

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Review from Jane D (Daughter of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been in this care home since February. It has a very homely/family environment. The management and staff go beyond their duties to make him feel cared for and loved. They are always warm and welcoming when we visit and nothing is ever too much trouble. It is so reassuring for our family that
my Dad is in a safe and loving environment and has the best care he can for his needs. Thank you to them all.
Reply from Gladys Apiado, Home Manager at The Hollies

Thank you Jane for the appreciation and I will pass on to all the staff your kind and appreciative words. We will all continue to do our best to look after your Dad the best that we can.

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Review from Dan W (Friend of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a friend of The Hollies. They are always so welcoming when we visit. It is nice to be able to visit again, now that restrictions have eased. The care they offer is excellent and everyone is well looked after.
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Review from Roy W (Friend of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my friend every week since he has been at this care home. I am pleased with all who are involved with this home. His care has been exceptional, he's loved by all. I personally can not find fault and look forward to my visit.
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Review from Clare N (Daughter of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for three years.
The staff are extremely kind and patient.
The facility is always clean, the food home-cooked and plentiful.
The staff treat the residents like family.
I cannot recommend The Hollies highly enough.
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Review from Pauline T (Daughter of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in The Hollies for about 3 years.
She has been treated with such kindness and respect.
The manager is amazing and has been so good to us, our mother and recently our father.
The Hollies is warm, friendly, spotlessly clean.
We are hugely appreciative of everything the manager and the
staff do for our mother and the residents.
We trust them absolutely.
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Review from Jayne W (Niece of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt lives here, she is treated incredibly well, as are my family and I when we visit.
The manager and her team are absolutely fabulous - caring, kind, funny, welcoming and knowledgeable.
If I end up in the situation of needing this type of care, I want to move here so I know I will be loved and
cared for.
The food is delicious too!
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Review from Sheila W (Sister of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at The Hollies is wonderful. Happy, friendly people.
I love coming over to see all of the staff. I really do love them all. The food is delicious especially the homemade biscuits, yum.
As I said I do love them all, but I have great feelings for two in particular.
Love to you all.
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Review from G B (Daughter of Resident) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Of course, was very worried about Mum going into a care home. But have been really please don how things are going. Mum is looked after so well. All the staff are very kind and patient with Mum and the other residents. There are always fun things for them to do i.e. dancing, singing, arts and crafts.
Brilliant.
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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.736 for The Hollies is calculated as follows: ( (174 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 231 Ratings = 4.736
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hollies is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Gladys

Gladys Apiado

Job Title: Registered Manager Joined: 2009

I have 13 years of experience in hospital and community health setting before coming to UK. I am a nurse and have degree in Physiotherapy. I have been working in the social health care setting for the last 15 years, and 10 years as a registered care home manager. I joined Regal in 2009 and started at the bottom and climbed the ladder as they say. I am passionate about my work and committed myself to promoting equality and diversity and promote the highest standard of care. I am a constant believer of constant improvement of knowledge and skills in which I always encourage and advocate all the staff to do the same. I just got my post graduate MSc in Dementia Studies to be better equipped and be effective in caring for people living with dementia. Working in care is not just a job, it's my passion, it's my vocation as it gives me fulfilment in making a difference in some one else's life.

Shelley

Shelley Lupu

Job Title: Deputy Manager Joined: 2012

I started working at The Hollies in 2012, I started working as a care assistant, after one year I trained to become a senior care assistant and then onto The Deputy manager for the last 7 years. I really enjoy working in Dementia care and being able to make the residents life more worthwhile. I am currently now finishing my Level 5 management. I love working in care and looking after individuals living with dementia. I find great pleasure and fulfilment to make a difference in someone else's life no matter how big and small.

Charlie

Charlie Dunn

Job Title: Activity Co-ordinator Joined: 2013

I started working at the Hollies in 2013. I achieved my Level 2 Health & Social Care and became a Senior Healthcare Assistant. I took some time out of work to have my family and on return to work I became an Activity Coordinator. I love my new job role as I love being able to interact with the residents and I feel I can have a lot more one to one time with them. We all have great fun planning the activities together and it's really nice to give the residents something to look forward to. Some of our favourite activities are singing, arts & crafts and day trips out.

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Ana

Job Title: Senior Carer Joined: 2016

With a Level 3 in Health and Social Care and a Bachelor’s degree in Public Health and Health Promotion, I bring both academic knowledge and hands-on experience to my role. I’ve been part of the team since 2016 and am currently working towards my Level 5 in Leading and Managing Teams in Adult Care. I’m committed to delivering kind, person-centred care every day.

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