
The manager and her team are absolutely fabulous - caring, kind, funny, welcoming and knowledgeableJayne W(Niece of Resident/Service User)

We are hugely appreciative of everything the manager and the staff do for our motherPauline T(Daughter of Resident/Service User)

The staff treat the residents like family. I cannot recommend The Hollies highly enough.Clare N(Daughter of Resident/Service User)

The manager and her team are absolutely fabulous - caring, kind, funny, welcoming and knowledgeableJayne W(Niece of Resident/Service User)

We are hugely appreciative of everything the manager and the staff do for our motherPauline T(Daughter of Resident/Service User)

The staff treat the residents like family. I cannot recommend The Hollies highly enough.Clare N(Daughter of Resident/Service User)

The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.
Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.
The service is regulated by the Care Quality...
Care Provided by The Hollies
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact The Hollies for full pricing details and T&Cs.
Contact The Hollies to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Regal Care Trading Ltd
- Private Owned
Person in charge
- Gladiola Apiado(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (17)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (2)
The Hollies Reviews (65)
The Hollies has a Review Score of 9.8 (9.802) out of 10, based on 19 reviews in the last 2 years.
Over all time The Hollies has 65 reviews.
The staff at the Hollies were fabulous when caring for my mother, who had dementia and other conditions. They were always on the ball, particularly when it came to dealing with multiple outside agencies. A staff member even took Mum to the hospital for an appointment and waited with her for 13 hours. Your relatives will be in very good hands.
Thank you for all the appreciation and support in all that we do at The Hollies. I will pass this message to all the staff.
I think the home is very nice. The staff look after residents very well and the care manager is lovely she is a sweetheart.
Thank you so much for your kind and lovely words. We will continue to give our very best to our service users and thank you for your support and we will welcome all your suggestions.
The manager and staff consistently offer an extremely high level of care to residents. The home is very safe, clean and comfortable with lots of variety in home-cooked high-quality meals and opportunities for residents to be involved in activities if they wish. I couldn’t ask for better care by the manager who is outstanding and ensures all her team deliver her own high standards.
We all try our very best to look after them the best that we can and most of all, they all remain safe and happy.
Excellent. Good. Recommend.
I enjoy living in this care home. The staff are very caring and helpful if anyone has a problem with their health or anything that might crop up during the working day can be dealt with and if help is required in any other department, help is available.
Extremely happy with the home, always helpful. Mum has been here six years. They have looked after Mum very well. Lovely home.
My review of this location is that the staff are good and the building is kept very clean.
Mum has been really well cared for. She has company and the activities are keeping her mind and body active. Staff are helpful and offer reassurance to both her and her family. Distant relatives enjoy looking at the Facebook page. All in all, a great care home. Thank you.
Very comfortable.
This place is very good. I recommend this place.
A good place to live and feel safe. I feel happy and safe.
The staff are excellent. They have a wonderful way of dealing with us. Treatment is handled with care. Yes, I recommend this place.
Thank you for appreciating what we all do. We will all continue to do our best in every way we can.
I have been very happy at this home. The staff are very nice, the food is good and it is a home from home. Hope to be here for a long time. The room is very nice.
We are very happy to know you have settled well and feel at home and very happy. I'm glad you liked your room.
I have lived here for many years and have found the staff and treatment (personal) excellent.
Thank you so much. We will all do our best to maintain our excellent service to all of you.
I am very happy staying in The Hollies. The staff are helpful and caring and do as much as they can to make our stay here as good as it can be.
We are all glad to know you are happy here at The Hollies.
Thank you for your review and I'd just like you to know that we value your thoughts and feelings and I know you know where to go and approach on any concerns you have.
My Dad has been in this care home since February. It has a very homely/family environment. The management and staff go beyond their duties to make him feel cared for and loved. They are always warm and welcoming when we visit and nothing is ever too much trouble. It is so reassuring for our family that my Dad is in a safe and loving environment and has the best care he can for his needs. Thank you to them all.
Thank you Jane for the appreciation and I will pass on to all the staff your kind and appreciative words. We will all continue to do our best to look after your Dad the best that we can.
I am a friend of The Hollies. They are always so welcoming when we visit. It is nice to be able to visit again, now that restrictions have eased. The care they offer is excellent and everyone is well looked after.
I visit my friend every week since he has been at this care home. I am pleased with all who are involved with this home. His care has been exceptional, he's loved by all. I personally can not find fault and look forward to my visit.
The staff are extremely kind and patient.
The facility is always clean, the food home-cooked and plentiful.
The staff treat the residents like family.
I cannot recommend The Hollies highly enough.
She has been treated with such kindness and respect.
The manager is amazing and has been so good to us, our mother and recently our father.
The Hollies is warm, friendly, spotlessly clean.
We are hugely appreciative of everything the manager and the staff do for our mother and the residents.
We trust them absolutely.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Hollies.
There are no upcoming events for The Hollies.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Regal Care Trading Ltd
- 01 Jul 2025Recipient: The Hollies
- 19 Jun 2025Recipient: The Hollies
Accreditations
There are no accreditations posted yet for The Hollies.
Meet the Team (4)

I have 13 years of experience in hospital and community health setting before coming to UK. I am a nurse and have degree in Physiotherapy. I have been working in the social health care setting for the last 15 years, and 10 years as a registered care home manager. I joined Regal in 2009 and started at the bottom and climbed the ladder as they say. I am passionate about my work and committed myself to promoting equality and diversity and promote the highest standard of care. I am a constant believer of constant improvement of knowledge and skills in which I always encourage and advocate all the staff to do the same. I just got my post graduate MSc in Dementia Studies to be better equipped and be effective in caring for people living with dementia. Working in care is not just a job, it's my passion, it's my vocation as it gives me fulfilment in making a difference in some one else's life.

I started working at The Hollies in 2012, I started working as a care assistant, after one year I trained to become a senior care assistant and then onto The Deputy manager for the last 7 years. I really enjoy working in Dementia care and being able to make the residents life more worthwhile. I am currently now finishing my Level 5 management. I love working in care and looking after individuals living with dementia. I find great pleasure and fulfilment to make a difference in someone else's life no matter how big and small.

I started working at the Hollies in 2013. I achieved my Level 2 Health & Social Care and became a Senior Healthcare Assistant. I took some time out of work to have my family and on return to work I became an Activity Coordinator. I love my new job role as I love being able to interact with the residents and I feel I can have a lot more one to one time with them. We all have great fun planning the activities together and it's really nice to give the residents something to look forward to. Some of our favourite activities are singing, arts & crafts and day trips out.

With a Level 3 in Health and Social Care and a Bachelor’s degree in Public Health and Health Promotion, I bring both academic knowledge and hands-on experience to my role. I’ve been part of the team since 2016 and am currently working towards my Level 5 in Leading and Managing Teams in Adult Care. I’m committed to delivering kind, person-centred care every day.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hollies to verify any information. View our terms and conditions. The Hollies has an Enhanced Service -more info.