The Hollies

14/16 Park Road, Southborough, Tunbridge Wells TN4 0NX
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9.7 62 Reviews
  • The Hollies, Tunbridge Wells
The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.

Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.

The service is regulated by the Care Quality Commission, and looks to adhere to all areas of health, hygiene and security, while maintaining a friendly outlook to residents' personal wishes.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1750
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750

These prices are only a guideline, please contact The Hollies to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gladiola Apiado (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (7)
  • Single Rooms with ensuite Wet Room (2)

The Hollies Reviews (62)

Total of 62, showing 41-60
9.7

The Hollies has a Review Score of 9.7 (9.736) out of 10, based on 20 reviews in the last 2 years. Over all time The Hollies has 62 reviews.

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Review from Valerie B (Sister of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a positive experience. They looked after my sister very well. Whenever I visited I was given a cup of coffee. Everyone has been very kind to me.

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Review from Susan F (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is safe and happy at The Hollies. She was originally in a home in Maidstone, although it looked very smart the staff were uncaring and could not be bothered to help her. I transferred her to The Hollies and what a difference. The staff are so caring and cheerful. I feel my mother is treated
with respect and compassion.

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Review from Janice C (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly when we are here. They appear to be always attentive towards the patients. The home is always clean and tidy and we have no problems with regards to the care home.

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Review from Sydney C (Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy. I like my bedroom. Since coming here I have found love. The food is very nice, but the staff are nicer, always happy to have a giggle. I like to go out on trips and I like going into the garden to have a BBQ.

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Review from Elsie B (Friend of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy coming here every week. Residents here seem happy and well adjusted. Staff work very hard.

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Review from Marie L (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for over 18 months. The staff are lovely, helpful and have gotten me through some very hard times. They always like to take people out on trips which I enjoy lots. They are patient and we can always have a laugh.

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Review from Richard M (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and very caring and show lots of compassion.

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Review from Robert W (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be exceptional in the help and support they offer to all residents and visitors alike.


Mum is always happy at The Hollies, the carers always seem to know what is best for her to wear.


I always feel welcome when visiting The Hollies.


I can recommend The Hollies

care home 100%.

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Review from John B (Partner of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Firstly, all staff are kind. This counts for a lot. The food is excellent and all residents are catered for amply. There is always something going on with residents being engaged personally by staff. It will be even better in Spring and Summer, when residents can enjoy the splendid garden, along with
family and friends.

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Review from Lynda W (Daughter of Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well looked after. Carers are very patient and treat her with dignity. I know she is in good hands. Always made to feel welcome when I visit, which is often. When she was ill, the care she received was second to none. Garden is nice and big for residents in summer. Kitchen staff are lovely.
Feels homely.

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Review from Sonya W (Daughter of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives at The Hollies. The staff are very friendly and kind. Mum enjoys the social events such as singing, cheese and 'wine' (grape juice) parties. Staff are always welcoming. The place is always clean and tidy including her bedroom. Food is nice.

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Review from D R (Sister of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister, who can present quite challenging behaviour, is treated with kindness and respect (as are all the other residents).
The staff show genuine warmth to all, and know each person, their history and needs, treating them with unfailing patience.

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Review from Mary L (Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying myself. I have made many friends and the staff, I always have a laugh. I feel safe. I know they are there for me whenever I need them.

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Review from Alan L (Son of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support provided at The Hollies is very visible when visiting. My mother has been confined to her home prior to moving, and has now become a different person. More sociable, enjoying the activities and the wonderful days out, she feels safe and looked after.

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Review from Sue J (Daughter-in-law of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law came to the The Hollies in Feb 16 from that date she was made to feel welcome, a home from home she called it, staff were wonderful. Plenty of food choice and very clean. Sadly my mother in law passed away in May. All staff were very supportive and it was lovely that staff attended
the funeral, even now at this difficult time The Hollies welcomes us for tea/coffee. An absolutely fantastic place with excellent care staff.

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Review from S E (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been good. Originally there were birds and a dog which mum used to like but they are gone now and she hasn't noticed. Staff always kind and helpful. Mum seems to be very content.

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Review from A W (Husband of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy to see that my wife is so well cared for. The staff are excellent and professional as well as caring and friendly. Cannot think of any bad points - she is very happy at The Hollies.

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Review from Peter L (Son of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit my Mum she seems to be involved with any of the activities that the home provides and in good spirits. I think that her health is good and well looked after.

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Review from T N (Friend of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited The Hollies regularly, ie. twice a week for more than two years. The elderly man I visit (aged 91) had previously lived 'rough' for forty years but, to our relief, has settled well at The Hollies. He is clean, well dressed, well fed, the staff have been unfailingly welcoming, cheerful,
warm, good humoured and totally accepting.
They cope greatly and affectionately with some very difficult and demanding residents. They involve my friend in planning and working in the garden, which has regained a sense of purpose, self-esteem. I cannot thank them enough.

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Review from L B (Son of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A dedicated staff with lots of patience towards the residents.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for The Hollies is calculated as follows: ( (174 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 231 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hollies is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (4)

Gladys

Gladys Apiado

Job Title: Registered Manager

Joined: 2009

I have 13 years of experience in hospital and community health setting before coming to UK. I am a nurse and have degree in Physiotherapy. I have been working in the social health care setting for the last 15 years, and 10 years as a registered care home manager. I joined Regal in 2009 and started at the bottom and climbed the ladder as they say. I am passionate about my work and committed myself to promoting equality and diversity and promote the highest standard of care. I am a constant believer of constant improvement of knowledge and skills in which I always encourage and advocate all the staff to do the same. I just got my post graduate MSc in Dementia Studies to be better equipped and be effective in caring for people living with dementia. Working in care is not just a job, it's my passion, it's my vocation as it gives me fulfilment in making a difference in some one else's life.

Shelley

Shelley Lupu

Job Title: Deputy Manager

Joined: 2012

I started working at The Hollies in 2012, I started working as a care assistant, after one year I trained to become a senior care assistant and then onto The Deputy manager for the last 7 years. I really enjoy working in Dementia care and being able to make the residents life more worthwhile. I am currently now finishing my Level 5 management. I love working in care and looking after individuals living with dementia. I find great pleasure and fulfilment to make a difference in someone else's life no matter how big and small.

Charlie

Charlie Dunn

Job Title: Activity Co-ordinator

Joined: 2013

I started working at the Hollies in 2013. I achieved my Level 2 Health & Social Care and became a Senior Healthcare Assistant. I took some time out of work to have my family and on return to work I became an Activity Coordinator. I love my new job role as I love being able to interact with the residents and I feel I can have a lot more one to one time with them. We all have great fun planning the activities together and it's really nice to give the residents something to look forward to. Some of our favourite activities are singing, arts & crafts and day trips out.

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Ana

Job Title: Senior Carer

Joined: 2016

With a Level 3 in Health and Social Care and a Bachelor’s degree in Public Health and Health Promotion, I bring both academic knowledge and hands-on experience to my role. I’ve been part of the team since 2016 and am currently working towards my Level 5 in Leading and Managing Teams in Adult Care. I’m committed to delivering kind, person-centred care every day.

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