The Oast Care Home

2 Plains Avenue, Maidstone ME15 7AT
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9.9 43 Reviews
  • The Oast Care Home, Maidstone
The Oast Care Home in Maidstone provides high-quality residential and respite care catering for up to twenty-eight residents.

The home offers a homely, friendly environment with a stylish home from home feel. The home’s main focus is to provide individual, bespoke care, putting residents and their families first. The home offers 24-hour care for long term, short term and respite care.

The Oast’s professional and high-quality care in a safe, homely environment means that residents are able to live freely and independently according to personal choices.

The team know all social activities are very important to the home. The home’s activities coordinator organises various activities within the home, as well as outings to a number of different venues and professional entertainment at The Oast.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Steed (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • The Oast welcomes visitors at anytime, however do ask if visiting after 8pm that visitors please call first.

Parking

  • Parking is available

The Oast Care Home Reviews (43)

9.9

The Oast Care Home has a Review Score of 9.9 (9.881) out of 10, based on 14 reviews in the last 2 years.
Over all time The Oast Care Home has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Oast Care Home
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Total of 43, showing 21-40
Review from J L (Son of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with the care my father is receiving at The Oast. All the staff are very welcoming and have shown nothing but kindness and care towards my father. During the pandemic, all the staff have gone beyond their normal duties to ensure the safety of everyone. The manager is always happy to talk
to me about any questions I have, regarding my father's care and the care home is maintained to a good standard.
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Review from Linda S (Daughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are compassionate and have treated my mum with respect and dignity during her time at The Oast and she has received the highest level of care. She enjoys the entertainment and activities that take place, both indoors and outdoors and the food is excellent, with a varied menu. Should she need
anything, we are informed and have always been made welcome, when visiting.
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Review from Will D (Son of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is a resident at The Oast Care Home. During his time there I have found the care he has received to be excellent. The staff are respectful and treat him with dignity and are attentive to his needs, should there be any problems they let me know. The Oast is very homely with lovely rooms and good
facilities.
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Review from G H (Son of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother settled in very quickly at The Oast. The Oast has a very homely feel to it with exemplary staff that are polite and caring. Despite the restriction with visiting due to the pandemic the activities staff have done a great job in organising garden visits and online calls. I have no concerns
about my mothers welfare as I know she is being well cared for.
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Review from P W (Daughter of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but good things to say about The Oast. The manager has helped me a lot and has been very supportive when I was looking for a care home for my Dad. The carers are always there for my dad, making sure he is well looked after, clean-shaven etc. Since my dad moved into The Oast, I have noticed
his general well being improve, which is good to see. The home is clean, and my dad enjoys taking part in the activities that the home put on. I would highly recommend this home.
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Review from Charles E (Son of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault the care at The Oast Care Home. My Dad is well looked after, the staff are friendly and nothing is ever too much trouble - they are always happy to help. The food is lovely and the cleanliness of the home is second to none. Dad's bedroom is spacious, nicely decorated and clean. For anyone
looking for a care home for a loved one, I’d strongly recommend The Oast.
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Review from Angela B (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oast is a lovely care home with committed and dedicated staff, which go above and beyond to care for people. It has been tough not being able to go into the home the past few months due to the current pandemic, however, the home has done such a great job in keeping everyone safe and arranging window
visits and Skype/FaceTime calls. I have been kept informed about how Mum is getting on, if ever I have the slightest concerns, especially during these difficult times it was addressed right away, which gave me peace of mind.
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Review from Neil T (Son of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care is excellent. My mum is happy and content with living at The Oast. The staff are caring to both residents and families. Mum's room is kept clean, the food is good and there is a lovely garden, which residents can go into whenever they choose.
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Review from Joan W (Daughter of Resident) published on 17 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care my Dad is receiving at The Oast Care Home. The staff and management are always very caring and welcoming, and the home is very clean. His room is spacious, and he enjoys the food.
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Review from Dave T (Son of Resident) published on 3 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at The Oasts for 8-months now.
Mum was made very welcome on her arrival, and as she deteriorated, I feel the staff treated her as part of the family.
I can only praise all the staff at the home; they are always very helpful, polite and very caring.
The staff are always helpful
when I ring to enquire on how mum is.
If mum could choose where she wanted to be; I'm sure it would be there.
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Review from Nigel T (Son of Resident) published on 3 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident of The Oast Care Home for several months. Over this period, she’s experienced deteriorating health. However, the excellent care she receives has meant that she remains comfortable, pain-free and happy.
The staff are friendly, professional, helpful and diligent. Mostly they’ve
been proactive in seeking equipment vital to mum’s care including the facilitation of a specialist cushion and mattress.
During what has been a challenging time for care homes, due to COVID 19, the management has kept my family informed of my mother’s health.
It is to the credit of the whole team that the home so far remains COVID free. I extend my gratitude to all staff from cleaners, carers, chef, and management for taking such good care of my wonderful mum.
Throughout the pandemic, the group has provided information on visiting and precautions as and when new government guidance has been available. When visiting has not been possible, they have enabled Skype and phone calls.
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Review from Rui O (Son of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spends his remaining time here and is looked after very well at The Oast. Whenever I visit the home, there always seems to be some sort of positive change in appearance and facilities, which makes the visit all the more welcoming. Due to the current pandemic, I haven't been able to see my
father for several months, however, the home has kept me informed on how my father has been doing, and how the current guidelines are being followed.
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Review from C P (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at The Oast for a year, and we have nothing but praise for the management and staff. He can be difficult at times, but they really look after him well, are very patient, caring and thoughtful of his needs. The Friday monthly Chinese take-away that is arranged is such an excellent
idea, as it is something that my father really enjoys. We can't thank you enough.
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Review from H R (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very pleased with the care my dad is getting at The Oast Care Home. The staff are pleasent and polite. There is a lovely garden area which residents can go out into and the care home and Dad's room is kept clean.
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Review from Jacky W (Daughter of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are helpful and friendly.
My Mum's room and the home is clean and tidy.
Activities take place, which mum Mum takes part in and enjoys.
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Review from Linda L (Daughter of Resident) published on 17 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care review was carried out in a friendly and professional way. The Head of care is very approachable and displays a total commitment to the needs of the residents, as do all the staff. All questions asked were relevant to the overall well being of mum and her needs were listened to and given due
consideration. The home is run in a truly professional manner whilst providing a genuinely caring atmosphere. I am 100% satisfied with the level of care provided to mum.
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Review from Darren S (Son of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad enjoyed his time at The Oast before sadly passing away. The staff have been brilliant, not only to my dad but the rest of the family.
When visiting, we have been made to feel very welcome. There are lots of activities for the residents to enjoy.
My dad had a lovely room and he enjoyed the food.
We
would like to thank the staff for all their support.
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Review from C W (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident in September 2017 after no longer being able, or wishing to live alone. She now seems a lot happier and feels safe and secure at all times. And we feel reassured that she is surrounded by friendly, caring and very approachable staff 24/7 which gives us peace of mind that Mum is
well cared for and respected.
Thank you to the manager and all the staff at The Oast.
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Review from Keith P (Son of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident for the last six months and sadly passed away this weekend. We have nothing but praise for the care which he received in The Oast especially since his return from the hospital. He was quite content there and all the staff were very caring towards him. They have a lovely new
conservatory which unfortunately he was too ill to use. The manager and all her staff are really professional and very approachable.
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Review from Pauline K (Daughter of Resident) published on 7 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad had one week's respite care in May 2017. The staff were very warm and welcoming at all times. They ensured he joined in activities which he really enjoyed. His room was light and airy. Dad has vascular dementia and can be very unsettled but he was well looked after and was fine. When we picked
him up after his week's stay he said: "I want to leave my case here for next time I come". I think that shows how happy he was at The Oast.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for The Oast Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.881 for The Oast Care Home is calculated as follows: ( (150 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.881
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Oast Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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