Rosewood Residential Care Home

Cobham Terrace, Bean Road, Greenhithe DA9 9JB

Rosewood Residential Care Home is situated in Greenhithe and can provide care for 42 dementia residents.

Decorated to a high standard, the home and offers a homely feel, providing comfort and security. A large dining room area has an open aspect to the day room which leads directly onto a patio and flower garden where residents, family and friends can enjoy quality time together.

The majority of the single bedrooms have en-suite facilities, while all rooms are equipped with nurse call points and wash hand basins. There are also double bedded rooms which offer shared accommodation if preferred.

The home is conveniently situated close to Bluewater Shopping Centre and is served well by local bus routes. The mainline train station, Greenhithe, is close by and there is also easy access by car via the A2.

Group: Charing Healthcare Ltd

Person in charge: Carol Rumbold (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 15

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Rosewood welcomes visitors at anytime, however if visiting after 9pm please call first.

Parking:

Parking is available in the car park and street.

Latest Care Quality Commission* Report on Rosewood Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.7 (maximum of 10) for Rosewood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Rosewood Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 8 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.219 for Rosewood Residential Care Home is calculated as follows: ( (34 Excellents x 5) + (49 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 96 Ratings = 4.219

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Rosewood Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8 Target = 1.000 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.7 Rosewood Residential Care Home has a Review Score of 6.7 (6.719) from 8 Reviews


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rosewood Residential Care Home?

  • Extremely LIKELY
    5
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rosewood Residential Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4

Good working relationship with management and carers. Treat mum with the dignity she deserves. She has been a resident for 4 years in January 2017 and her decline with has been well managed by all.

How likely would you be to recommend Rosewood Residential Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My mother became sick with Angina at age 79. Her illness progressed to heart disease, loss of eyesight and finally dementia. I am the only child and reside in the USA. I found myself at an awful crossroads when my mother was unable to remain in her own home. Fortunately, we were guided to Rosewood Residential Home in Greenhithe, Kent. My mother and I have found Rosewood to be the most caring environment. The manager and staff are "first class". My mother always tells me she is well taken care of, the food is good and she feels safe.

My cousin checks on my mother periodically and always has a good report. Rosewood provide wonderful entertainment for the residents, seaside trips, pub lunches and visits to the local church for afternoon teas. Above all residents are treated with kindness and dignity. This provides me with much-needed peace of mind. I feel you could search the entire country and not find a better place than Rosewood.

How likely would you be to recommend Rosewood Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care home was very caring and tried to keep dad's dignity at all times m was always attentive to his needs especially at the end. They cared for my dad as if he was one of their own, also they were very kind to myself and my husband and brother. The only thing is they have had a change of some staff and unfortunately, some of the atmosphere has gone and there doesn't seem to be much motivation for the residents. The food that I have seen as a visitor seemed nice and wholesome and a good variety. A few treats in the afternoon would not go a miss.

How likely would you be to recommend Rosewood Residential Care Home? Likely

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Average Rating:   3.3 out of 5

Cem Osman, Assistant to Director of Care at Rosewood Residential Care Home responded to this review on 12 Jan 2017:

We have had some staff leave and new staff start in recent months. We have varying levels of need at Rosewood as such at times some staff decide that the dementia care industry is maybe not for them, however we have recruited some lovely staff who are experienced in Dementia care and as our reviews and latest CQC inspection are showing are very caring and treat all residents with dignity and respect.

We have 2 activity coordinators as such we have entertainment and activities on a daily basis every day, as Our activities board, newsletters and photographs evidence. All residents are supported to take part in activities but some decline and are much happier to sit and watch, this in itself being an activity at times.

We offer treats every day, we have cakes and sweets, crisps, chocolate and encourage families to let us know what "goodies" their loved ones like.
We have trips to the sweet shop and blue water and often enjoy ice creams of many varieties including the local MacDonald's that manage to cope with order of 40 mac-flurries.
Fish and chips from the local chippy is a regular treat. Our cooks provide home made cakes on a daily basis
We also have a pringle machine and sweet machine that residents have access to if they fancy a little treat at anytime, day or night.

Mum was admitted to Rosewood in January 2016. Severe dementia diagnosed she had not been looking after herself. She is happy well fed and has made lots of friends since being in the home. She is 99 years old and with the care she's getting will make 100 years old next year.
She has her own room with her personal stuff, pictures, ornaments, television and cd player, but she prefers to be with everyone else and her newly made friends. She's happy.

How likely would you be to recommend Rosewood Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Have found Rosewood welcoming and caring. All staff have very caring attitudes and react well when things become difficult. The activities are also organised well and both activities organisers make a great deal of effort. Also very happy with security and safety of residents.

How likely would you be to recommend Rosewood Residential Care Home? Likely

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Average Rating:   4.5 out of 5

Mum has been a resident of Rosewood Care Home for almost 7 years. The staff have always shown affection towards her and go out of their way to sit and talk to her when she seems to be in distress. This is quite a regular requirement as she has vascular dementia. Even staff employed in other areas will take the time to sit with the residents and listen to them. Cleaning is a very difficult and challenging task, but in my experience this is being carried out constantly. Management and staff are very approachable if there is a problem.

How likely would you be to recommend Rosewood Residential Care Home? Likely

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Average Rating:   3.7 out of 5

Provides peace of mind as much as can be provided during this difficult period of my mother's later years post stroke and heart surgery. Professional responsible and caring always. Would recommend

How likely would you be to recommend Rosewood Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

When my Mother went into Rosewood it was on the back of five weeks in hospital, she had gone through a period of self-neglect due to her failing memory. Since she has been in Rosewood her health has improved greatly, she has put on weight, is always clean and seemingly less depressed. The staff are excellent, friendly, helpful and nothing seems too much trouble. They keep Mum doing things which she enjoys.

How likely would you be to recommend Rosewood Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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April 2017

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