Loose Court Care Home, Maidstone, Kent
Loose Court Care Home, Maidstone, Kent
Loose Court Care Home, Maidstone, Kent

A thirty-five bedroom luxury care home, Loose Court treats elderly people with physical frailties, while being particularly suited and experienced in improving the day-to-day health and lifestyles of dementia sufferers.

Loose Court has its own private gardens and staff are able to offer occupants access to physio and aromatherapy, making for a relaxing time with many advantages to mental health.

Every residents gets to choose from a wide selection of activities and outings, which families and loved ones or also welcome to join in with, producing a pleasing social atmosphere.

Group: Regal Care Trading Ltd

Person in charge: Karen Burrows (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 34

Shared Rooms: 4

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £650 – £750 (These prices are only a guideline, please contact Loose Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Loose Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Loose Court Care Home has a Review Score of 9.6 (9.581)

The Review Score of 9.6 (maximum of 10) for Loose Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Loose Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.748 for Loose Court Care Home is calculated as follows: ( (90 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.833 Points relating to the number of positive Reviews for Loose Court Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.4 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Loose Court Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Loose Court Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Mother-in-law has settled well into life at Loose Court Care Home we believe due to amazing patience, understanding and care of the team and staff. They provide support for not only the residents but us the family also.
I cannot fault them or the home at all, friendly, professional, caring, patient and the home is clean and the upkeep is fantastic. Thank you!

How likely would you be to recommend Loose Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff and a well-run care home.

How likely would you be to recommend Loose Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum seems happy at the home staff are always very helpful and friendly. I feel satisfied that mum is in good hands., which allows our family not to worry for her well-being. The home is always organising events which are great for the residents.

How likely would you be to recommend Loose Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mum has been at Loose Court for just over two years. I am extremely happy with all aspects of the home and I know my Mum is well cared for and treated with respect and dignity at all times.

How likely would you be to recommend Loose Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident at Loose Court since October 2015 and has advanced dementia. She continues to receive exceptional care from the wonderful staff who are genuinely kind, friendly and helpful. The newly decorated home has a warm, relaxed and happy atmosphere and although Mum is unable to participate, so many activities are on offer to stimulate and enhance the lives of residents who are able. We are kept well informed about all aspects of Mum's care and health and when we visit often feel like staying for lunch as the menus look so delicious. We would have no hesitation in recommending Loose Court, the staff have given us so much peace of mind we can't thank them enough.

How likely would you be to recommend Loose Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been a resident at Loose Court for over nine years, suffering from Alzheimer's.
From late October 2016, there was a marked decline in her physical health. She suffered a number of falls and on each occasion, a doctor or paramedic was called promptly. She was admitted to hospital twice but after treatment returned to Loose Court. The staff did their best to encourage and help with feeding and drinking but as her condition declined they provided excellent bed rest for her.
Their standard of care was so good that her son, who lives in America but visited her about three weeks before her death, decided it was better for her to stay at Loose Court where she died in December.

How likely would you be to recommend Loose Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Karen Burrows, Home Manager at Loose Court Care Home responded to this review on 05 Jan 2017:

Thank you for your positive review of Loose court. We are delighted that you were so pleased with the level of care your friend received. We pride ourselves in having a excellent team who all work together to provide a high standard of care to our residents

Mum spent just over three years at Loose Court Care Home during which time she was cared for to an exceptional level. We randomly visited so saw the home in action at all different times. She was extremely well cared for and was very happy. There were times when her dementia caused issues but these were handled efficiently and quickly. She liked her hair, makeup and nails polished, best outfit on which they undertook with pleasure. Mum was able to stay at Loose Court as they considered it her home for her end of life care. There are no words to express my gratitude to everyone at Loose Court Care Home.

How likely would you be to recommend Loose Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Cannot fault the care home at Loose Court Care Home or the staff. They looked after my mother very well from the day she went in until the day she passed away. They got her a hospital bed for her comfort and never left her on her own in her final hours.

How likely would you be to recommend Loose Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff knew my uncle by name and treated him and other residents sympathetically. He always praised the food. My uncle was placed in the care home as a respite measure. They were very accommodating

How likely would you be to recommend Loose Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Right from when we came in the door I knew my husband would be well cared for. The staff are really caring. I come to visit often always a cup of tea for me. I cannot say enough good about Loose Court no problems if he has to come again.

How likely would you be to recommend Loose Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Loose Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Loose Court Care Home