Loose Court Care Home

Rushmead Drive, Loose, Maidstone ME15 9UD
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9.9 55 Reviews
  • Loose Court Care Home, Maidstone
A Forty one bedroom luxury care home, Loose Court treats elderly people with physical frailties, while being particularly suited and experienced in improving the day-to-day health and lifestyles of dementia sufferers.

Loose Court has its own private gardens and staff are able to offer occupants access to physio and aromatherapy, making for a relaxing time with many advantages to mental health.

Every residents gets to choose from a wide selection of activities and outings, which families and loved ones or also welcome to join in with, producing a pleasing social atmosphere.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1750
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Loose Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Burrows (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (24)

Loose Court Care Home Reviews (55)

9.9

Loose Court Care Home has a Review Score of 9.9 (9.946) out of 10, based on 14 reviews in the last 2 years.
Over all time Loose Court Care Home has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Loose Court Care Home
  • 20
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  • 5
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Total of 55, showing 1-20
Review from Kim D (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff from the top down on how kind, thoughtful, and caring they all are with my mum. I now have peace of mind knowing my mum is safe and well looked after and loved by all.
My mum couldn't be in a better place. So thank you from the bottom of my heart.
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Review from Adrien J (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loose Court is not only an exceptional care home, but also a family home and within resides one big happy family. I cannot fault it. Thank you for everything you did for my mum and dad. I shall miss seeing you all.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review and your kind words, it was a pleasure to care for your mum and dad. We miss the whole family and the support you have shown to us over the years.

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Review from Jeremy J (Son of Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loose Court Care staff and management went above and beyond providing care and support to mum over the three years mum and originally, Dad, were there. There was so much care and attention provided to Mum and Dad that we were not aware of until recently, when Mum passed away. The end-of-life care given
to mum and her family was exemplary and given with great dignity. The management and staff are worth their weight in gold.
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Review from C G (Niece of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunty was a resident in Loose Court Care Home for 3 years and our family could not fault the care that she received. The Management and Staff are so caring and it really is a family atmosphere that envelopes the whole home. I would like to praise the end-of-life care that my aunty received and the
staff were so considerate to the relatives too.
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Review from Janet H (Wife of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring and compassionate care home who's management and staff do all in their power to give my husband a happy and safe place to be in. I have also heard from other healthcare professionals along the dementia path, what a good reputation this care home provides. As a family we feel very blessed and
grateful he is with them and so well looked after.
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Review from Chris L (Son-in-law of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care given to my mother-in-law, she and myself are always treated with kindness by all of the staff. The residents are well cared for with numerous activities to keep them engaged. The care home rooms are clean, bright and homely, I would thoroughly recommend Loose Court to anybody
in need of residential care.
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Review from Sharon H (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise and gratitude for this care home, they have welcomed my mum into their embrace with limitless care, compassion and understanding of her needs.
The home itself is always immaculate, and the staff are tireless in their efforts in accommodating such demanding circumstances.
Their
time and devotion not only to the residents but to us, as a family holds no bounds, they are always there to support and listen every step of the way.
I couldn't think of a better place for Mum to be on her final journey.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your kind words, it means the world to us. Our team is truly dedicated to providing the best possible care, and your feedback is a wonderful reminder of why we do what we do.

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Review from M E (Son of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Buildings can be nice, but it is the staff that make a care home good. I could not have wished for a better place for Dad to spend the last years of his life. All the staff, no matter what their role, were always kind, friendly and caring. Their ability to adapt to the changing needs that Dementia brings
is excellent. The dignity, respect and support shown to Dad and the family in his final days will always stay with me. So many thanks.
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Review from J E (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Words cannot express how satisfied/pleased/reassured I am with the care my father received at Loose Court. The staff are all fabulous, very resident and family-focused.
Dad was treated with respect, courtesy and love. The activities were plentiful and varied. Communication with the family was excellent.
No other words apart from excellent, excellent, excellent. Well done to all the team.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you so much for your review, your kind words and appreciation. I will pass this on to the Loose Court team.

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Review from S S (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Loose Court Care home from March 2023 through to 30 November 2024 and during this time the level of care was exemplary.
Mum was treated with such dignity at all times and I felt they not only looked after Mum but also looked after me and even in her final week the attention
to detail and level of care shown by every single member of staff meant so much to me and my brother and reinforced our belief that to leave her in the care of this home rather than use hospice care was absolutely the right decision.
Even during this sadness and grief the home have checked in on me and have helped me look back at this difficult journey of dementia with many good memories meaningful occasions and visits and I cannot thank each and everyone of the staff enough.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your very kind words. I will ensure this is filtered through to the team. This review makes me and the team very proud.

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Review from Susan N (Daughter of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently was in another care home where she was mostly isolated in her room. I watched her giving up, becoming more anxious and powerless. I moved her to Loose Court Care Home where on her first visit she was walked around the garden. She had not walked for over 6 weeks. The next day I sat
in the garden with her and took a short video of the enormous change. Her eyes were alive, she said she felt better and she smiled. Since then, the improvement, the socialisation and the daily interest have given her a new lease and given me so much relief and confidence in her care. Thank you to all the staff, I am so grateful.
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Review from J T (Husband of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, excellent staff.
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Review from J K (Son of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Loose Court for several years now, with a particularly unique form of dementia, and in all this time I cannot find a single bad word to say about the home, the staff, or the management; they are fantastic and extremely understanding of his needs. Even with his difficult nature,
the staff have built a great relationship with him and I know that he sees them as people he can rely on.
There has been a steady decline in his condition and they have always said that they will look after him no matter what. I feel that he is in the safest hands I could possibly ask for and there's not a day that passes that I am not thankful for everything they do for him.
I would not hesitate to recommend Loose Court to anyone and I have done a couple of times in the past.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you so much for your kind review, we have printed your review for all staff to see. Thank you for your continued support of us all here at Loose Court.

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Review from A F (Niece of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have recently placed my auntie in Loose Court Care Home. She did not really want to go, but she has settled in very well. Said very happy to end her days there and looks at the care home as home. The staff are always cheerful and ready to help. Things have worked out really well. Thank you.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your kind review, so pleased everything has worked out for you all.

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Review from Andrew C (Husband of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The important word is 'care' and Loose Court Care Home puts this in abundance. The 'care' provided to the residents is outstanding and even related to the relatives of residents. The staff are friendly and knowledgeable about their charges. The atmosphere is homely without the sterile feel of a hospital.
The care home never smells of urine.
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Review from Jill E (Wife of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the standard of care at Loose Court Care Home. The carers, management and other staff are kind, efficient and professional. They make the residents feel happy, stimulated, well cared for, safe and loved. The atmosphere is warm and friendly. I am so pleased I chose Loose Court for my husband
who has young-onset dementia. It has become his home now and everyone there is part of his family. An excellent care home in every respect!
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your kind words, your review will be passed on to all staff.

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Review from Charlotte D (Daughter of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident in Loose Court for almost two years now, and whilst his dementia has worsened, the care and support he receives just gets better and better. The staff always have time for my dad, even in busy times, sit with him, walk with him, talk to him and listen to him. They are always
cheerful and will always go the extra mile with dad if he needs to be settled or calmed. They treat my dad as though he was their dad, and I cannot praise them enough.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review and kind words, all staff will be made aware of your review.

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Review from S D (Daughter of Resident) published on 26 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and I have had the most amazing experience with Loose Court Care Home. My fears and concerns about putting mum into the care home were immediately resolved as mum settled so well coming straight from the hospital over a year ago and since then it feels like a heavy weight has been lifted from my
shoulders. The carers and management team are truly amazing people and deserve so much praise for how they treat not only my mum but the other residents. Nothing is too much trouble and there is always a positive vibe in the home. Any concerns I might have with my mum's health are more often than not already being dealt with. I have no hesitation in recommending Loose Court to other people. It truly is an amazing care home.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review and your kind words, I will share your review with all staff.

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Review from Nicky H (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been living here for over 3 years. Mum has been so well looked after from the very start. The Manager, Assistant Manager and staff really do care about mum and she has improved since moving into Loose Court. Relatives and friends of mum all comment on mum's care and how well looked after
she is. It’s a very hard decision to trust a loved one into the care of others but Loose Court is like a family and we are so glad we found Loose Court for mum. Mum constantly tells us how well looked after she is. Thank you for taking such good care of mum it’s clear that the management and staff at Loose Court really care about the residents they look after.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review and your kind words, I will relay your review to all staff.

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Review from Philip V (Son of Resident) published on 29 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Loose Court after a period of recuperation in hospital following a fall. As someone who is fiercely independent and intelligent, while also suffering from worsening dementia, I was concerned how he would cope away from a long-standing home environment.
However, the close
care and attention to my father in really understanding his character, foibles, and needs has been exceptional and consistent, all the way through.
Whenever I call the home or visit, all the staff are friendly and well informed, and able to discuss my dad's current health in detail. I have also been kept well informed throughout, which gives me the confidence he is in safe hands and is well cared for, including pro-actively ringing in specialists when required.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review and kind words, I will pass your comments on to all staff. Thank you again.

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Loose Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Loose Court Care Home is calculated as follows: ( (160 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Loose Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

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Karen Burrows

Job Title: Registered Manager Joined: 2012

I first started my caring career over 30 years ago, I started as a health care assistant, then as a senior carer at Loose Court to deputy manager, where after completing my level 5 in management, I took the position of registered manager. I have worked at Loose Court for over 12 years and together with my deputy manager we have established a fantastic team of staff.

Frequently Asked Questions about Loose Court Care Home

What types of Care is Loose Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Loose Court Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Loose Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Loose Court Care Home to the centre of Maidstone?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Loose Court Care Home to verify any information. View our terms and conditions. Loose Court Care Home has an Enhanced Service - more info.