Loose Court Care Home

Rushmead Drive, Loose, Maidstone ME15 9UD
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9.9 55 Reviews
  • Loose Court Care Home, Maidstone
A Forty one bedroom luxury care home, Loose Court treats elderly people with physical frailties, while being particularly suited and experienced in improving the day-to-day health and lifestyles of dementia sufferers.

Loose Court has its own private gardens and staff are able to offer occupants access to physio and aromatherapy, making for a relaxing time with many advantages to mental health.

Every residents gets to choose from a wide selection of activities and outings, which families and loved ones or also welcome to join in with, producing a pleasing social atmosphere.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1750
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Loose Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Burrows (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (24)

Loose Court Care Home Reviews (55)

9.9

Loose Court Care Home has a Review Score of 9.9 (9.946) out of 10, based on 14 reviews in the last 2 years.
Over all time Loose Court Care Home has 55 reviews.

Overall Experience
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Date Published
  • 55
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  • 14
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Reviewer Connection to Loose Court Care Home
  • 20
  • 12
  • 5
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Total of 55, showing 41-55
Review from Catherine B (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who had Dementia, heart problems and very little sight spent the final 18 months of her life at Loose Court when it became unsafe for her to be at home without 24-hour supervision. I visited twice a week, every week and was always warmly welcomed. There was always plenty of staff on duty,
alert to whatever residents needed. The residents were treated with dignity, patience and kindness. They were encouraged to join in with activities each day and had regular visits from entertainers. During my mother's final 6 weeks when she was in and out of hospital and clearly failing she was always welcomed back and received excellent care. A special bed with an air pump to prevent bed sores was provided and she was visited every hour to ensure she was comfortable. Her passing away was very peaceful and I will never forget the kindness and compassion that both she (and I) were shown.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you very much Catherine for your kind words.

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Review from Pamela H (Husband of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for 2 1/2 years. He is very well cared for, the carers give him so much love and attention. I am made to feel at home, I visit every day always offered a hot drink and made to feel very welcome. The food is excellent all home cooking. Housekeeping is so good the staff
work very hard all are very dedicated to looking after the residents.
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Review from Gill W (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the care home for 3 years and is now on 'end of life'. She has been treated with respect and dignity and is kept extremely clean and comfortable. The situation is as pleasant as it could be under the circumstances.
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Review from Richard P (Husband of Resident) published on 8 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Placing a loved one into care is a daunting and almost overwhelming experience, but it did not take me long to put any concerns I may have had to one side, given the care and support my wife gets at Loose Court. The staff are simply amazing so much patience and care for all of the residents and they
gel wonderfully as a team. All great teams need a great manager and this home is managed extremely well. Each resident brings a different challenge but the team confronts each challenge head on so that you never feel anyone is over-looked or marginalised in any way. Attention to detail is spot on.


The atmosphere is always warm, and so visiting the home is an uplifting experience and one that I look forward to every time I visit. The accommodation and laundry service is very good, the food is excellent, and there always seems to be something going on with regular events and activities.


I have no hesitation in fully recommending Loose Court.

Reply from Karen Burrows, Home Manager at Loose Court Care Home

Thank you for your very kind words, we are really pleased that you feel so comfortable and happy with the care your wife is receiving. It has always been our aim at Loose Court to be a homely happy home and this extends to all relatives and friends of all of our residents.

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Review from Robert C (Son of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I have visited father I have observed caring, genuine warmth displayed to all residents of Loose Court. Any concerns are dealt with quickly without any loss of dignity. Nothing is too much trouble it seems and both residents and visitors are given time. (That applies to all staff!)
My father
has been encouraged to settle in and seems to be very happy. His care is much better than his recent time spent in hospital. Food is also v.g. Thank you to all at Loose Court.
Reply from Karen Burrows, Home Manager at Loose Court Care Home

All staff at Loose Court would like to thank you for your kind words.

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Review from S H (Daughter-in-law of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law has settled well into life at Loose Court Care Home we believe due to amazing patience, understanding and care of the team and staff. They provide support for not only the residents but us the family also.
I cannot fault them or the home at all, friendly, professional, caring, patient
and the home is clean and the upkeep is fantastic. Thank you!
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Review from Barry F (Son of Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff and a well-run care home.
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Review from Ron S (Son of Resident) published on 20 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum seems happy at the home staff are always very helpful and friendly. I feel satisfied that mum is in good hands., which allows our family not to worry for her well-being. The home is always organising events which are great for the residents.
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Review from Marina H (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been at Loose Court for just over two years. I am extremely happy with all aspects of the home and I know my Mum is well cared for and treated with respect and dignity at all times.
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Review from Jane M (Daughter of Resident) published on 6 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Loose Court since October 2015 and has advanced dementia. She continues to receive exceptional care from the wonderful staff who are genuinely kind, friendly and helpful. The newly decorated home has a warm, relaxed and happy atmosphere and although Mum is unable to participate,
so many activities are on offer to stimulate and enhance the lives of residents who are able. We are kept well informed about all aspects of Mum's care and health and when we visit often feel like staying for lunch as the menus look so delicious. We would have no hesitation in recommending Loose Court, the staff have given us so much peace of mind we can't thank them enough.
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Review from John S (Friend of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident at Loose Court for over nine years, suffering from Alzheimer's.
From late October 2016, there was a marked decline in her physical health. She suffered a number of falls and on each occasion, a doctor or paramedic was called promptly. She was admitted to hospital twice
but after treatment returned to Loose Court. The staff did their best to encourage and help with feeding and drinking but as her condition declined they provided excellent bed rest for her.
Their standard of care was so good that her son, who lives in America but visited her about three weeks before her death, decided it was better for her to stay at Loose Court where she died in December.
Reply from Karen Burrows, Home Manager at Loose Court Care Home

Thank you for your positive review of Loose court. We are delighted that you were so pleased with the level of care your friend received. We pride ourselves in having a excellent team who all work together to provide a high standard of care to our residents

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Review from Tricia C (Daughter of Resident) published on 8 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum spent just over three years at Loose Court Care Home during which time she was cared for to an exceptional level. We randomly visited so saw the home in action at all different times. She was extremely well cared for and was very happy. There were times when her dementia caused issues but these
were handled efficiently and quickly. She liked her hair, makeup and nails polished, best outfit on which they undertook with pleasure. Mum was able to stay at Loose Court as they considered it her home for her end of life care. There are no words to express my gratitude to everyone at Loose Court Care Home.
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Review from LR (Daughter of Resident) published on 17 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care home at Loose Court Care Home or the staff. They looked after my mother very well from the day she went in until the day she passed away. They got her a hospital bed for her comfort and never left her on her own in her final hours.
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Review from C K (Nephew of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff knew my uncle by name and treated him and other residents sympathetically. He always praised the food. My uncle was placed in the care home as a respite measure. They were very accommodating
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Review from Sylvia B (Wife of Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from when we came in the door I knew my husband would be well cared for. The staff are really caring. I come to visit often always a cup of tea for me. I cannot say enough good about Loose Court no problems if he has to come again.
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Loose Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Loose Court Care Home is calculated as follows: ( (160 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Loose Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

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Karen Burrows

Job Title: Registered Manager Joined: 2012

I first started my caring career over 30 years ago, I started as a health care assistant, then as a senior carer at Loose Court to deputy manager, where after completing my level 5 in management, I took the position of registered manager. I have worked at Loose Court for over 12 years and together with my deputy manager we have established a fantastic team of staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Loose Court Care Home to verify any information. View our terms and conditions. Loose Court Care Home has an Enhanced Service - more info.