Loose Court Care Home

Rushmead Drive, Loose, Maidstone ME15 9UD
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9.9 55 Reviews
  • Loose Court Care Home, Maidstone
A Forty one bedroom luxury care home, Loose Court treats elderly people with physical frailties, while being particularly suited and experienced in improving the day-to-day health and lifestyles of dementia sufferers.

Loose Court has its own private gardens and staff are able to offer occupants access to physio and aromatherapy, making for a relaxing time with many advantages to mental health.

Every residents gets to choose from a wide selection of activities and outings, which families and loved ones or also welcome to join in with, producing a pleasing social atmosphere.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1750
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Loose Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Burrows (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (24)

Loose Court Care Home Reviews (55)

9.9

Loose Court Care Home has a Review Score of 9.9 (9.946) out of 10, based on 14 reviews in the last 2 years.
Over all time Loose Court Care Home has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Loose Court Care Home
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Total of 55, showing 21-40
Review from Cathie W (Wife of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Loose Court Care Home about three months ago. His particular needs were quickly diagnosed and acted upon. He is now much calmer and accepts all the care and attention given to him. In my opinion, he could be not in a better place. I find all the staff caring, patient and professional.
I am totally comfortable that my husband is receiving the best possible care and attention.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your kind words, and thank you for all the support given to us over the last few months.

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Review from S K (Stepdaughter of Resident) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first day all the staff have been amazing. Their care and understanding is absolutely first class, superbly led by the manager. In what has been a difficult time for us they have provided great support and guidance. It is so important and reassuring to know that my relative is being superbly
cared for, clean, warm, provided with healthy nutritional meals and interacting in daily activities. I can not thank you enough for all that you do each and every day. The care, patience and dedication is unsurpassed. Thank you so much, with my very best wishes.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you very much for your kind review Sue, I will ensure staff can read your positive review.

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Review from Jayne M (Friend of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My best friend's mum was a resident here. She had dementia and this was getting worse. The staff are so patient and caring. They sent videos of her dancing and singing. They even came in on their day off when she was nearing the end of her life. Everyone is professional but also emotionally attached
to all of the residents. I would not hesitate in recommending Loose Court. Amazing.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review, and all the support you have shown to us.

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Review from Julie L (Daughter of Resident) published on 3 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not express how wonderful the manager, assistant manager and their staff are. Nothing is too much trouble and the manager and assistant manager go above and beyond their roles in the Loose Court. The home has been wonderful to my mum from the time she moved in, which was October 2019. The consistency
of care, cleanliness, activity, fun and general wellbeing is second to none. The last few days of my mum's life was made to be the best it possibly could. I wish to thank the manager and assistant manager so much.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your lovely review, we would all like to thank you also for all your support throughout a difficult time.

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Review from Ainslie V (Son-in-law of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home very friendly, clean, efficiently run and a pleasure to visit my mother-in-law and old friend, who I discovered was in the same home. The staff are incredible.
Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your kind review, it was so nice that you were able to reunite with your old friend so unexpectedly, your visits made his day.

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Review from Judith J (Daughter of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in this care home since 2018 and from day one, when they took Mum into the dining room and gave her some lunch, whilst I sorted everything out, I have nothing but praise for the staff. Mum was extremely happy with all aspects of her care, which put the families mind at rest knowing that
when we left our visits she was in safe hands right up to the end.
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Review from Matthew H (Grandson of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to my grandfather entering a care home, we looked around a number of care homes and none of them seemed right until we found Loose Court. As soon as we walked in we found it to be clean, friendly and almost have a “homely hotel” feel about it.
The manager is truly outstanding. She genuinely
has a love for people and wants to do the very best for all the residents. Each is treated as an individual and on a daily basis she goes beyond the call of duty. She shows love, empathy, respect, individuality and care for each of the residents and as a strong leader who is widely respected these values are shown by all the management and carers. All the residents are treated like her extended family.
After reading so much bad press about care homes it really was a breath of fresh air to see how Grandad was treated here. He was made to feel loved and special. I would recommend to anyone. The home also offers days out and fish and chip takeaway in the summer.
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Review from Julia H (Daughter of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful home. My father felt loved and valued by all the staff there. Dad was a resident in Loose Court for 4 years. He suffered from dementia, but received the best of care. The manager is very dedicated and caring and deserves a special mention. Friends and relatives who visited Dad,
all commented on the feeling of love in the home and said it’s the best one they’ve visited.
I would certainly recommend this home to anyone looking for the best care for an elderly relative.
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Review from Duana B (Daughter of Resident) published on 27 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are extremely happy with the care that all the staff give to my mum. The staff have gone over and above to cater for Mums needs and we are very glad she has somewhere safe to stay and somewhere that she actuary likes to stay.
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Review from Debbie W (Granddaughter of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family is extremely happy with the care my nan gets. She is really happy at the home and is treated with respect and dignity. The staff are fantastic, the food is excellent overall. We have no complaints at all.
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Review from Phillip W (Son of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am nearly 80 years old and I would book myself into this home when the time comes, my mother is 99.
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Review from Tony H (Husband of Resident) published on 27 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When the time came at 82 years of age, it was obvious that I could no longer care for my 90 year old wife with dementia and difficulty with walking, in our own home. The decision was made that she would go to a professional care home. I visited 18 care homes within 3 miles of our home and decided that
there were only 4 that I would be happy for her to stay, unfortunately, 2 of those were nursing homes and not care homes.
Loose Court, strangely enough, the first home I visited and only a mile from home, appeared to be friendly,m clean, tidy and airy. My wife was offered a nice ensuite room in which we were allowed to put many of her things around to help make her feel at home. She has been there nearly a year now, she gets all the medical help she needs, a hairdresser and many different activities and outings. In the summer we can sit out in the garden just like home.
I always feel that by sending her to a care home I have taken her real home away from her but she often says how nice it is there. The family and I are very happy with her being there and I can visit any time and stay as long as I wish.
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Review from Sarah C (Daughter of Resident) published on 23 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had to go into care as he was no longer able to care for himself. From the moment we walked into the home we knew this was the right place. The staff were very welcoming and friendly - being able to choose his room was something I'd never expected and was delighted by. Sadly Dad's time in the home
was short as he passed away at the beginning of August.
The care he received from the staff was second to none even when the dementia changed his character the staff always showed him love and respect. The last few weeks of his life were hard on us as a family but the care never changed. The staff were amazing both to Dad and to us, it made a hard time a little easier to bear with the staff's care.
His loss has left a huge hole but knowing he was cared for so well in his last few months - even more so in the last weeks has made this a little easier.
I wouldn't hesitate to recommend Loose Court to anyone. It is an amazing home (emphasis on the word home it really is home from home).
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Review from Philip W (Son of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From management to all staff, they are all great and very caring.
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Review from Trudi H (Daughter-in-law of Resident) published on 6 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law came to Loose Court in September 2017 and from the very first day, we knew he was in a beautiful home and that is what this amazing place is, a loving, caring family home. We received outstanding care for him, patience, respect, compassion, all the things you wish for your relative
to encounter are delivered as the norm here. The support we received from all the staff as his dementia deteriorated was second to none and in his last week of life, the care he received was outstanding as was ours. Nothing was too much trouble and the compassion shown was second to none. This wonderful home is an absolute gem and I would recommend anyone who has to make that decision to place a relative in a care home just bring them here, you will never have a moment of doubt. Thank you from the bottom of my heart for making his last year of his life so full of genuine love, care and compassion, we will never forget this wonderful home.
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Review from Josie W (Daughter-in-law of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loose Court was my mother-in-law's home for 2 1/4 years. In that time she was cared for with love, affection, dignity and professionalism. The whole staff are happy and positive making the residents feel secure, safe and special. Her room was always spotless and homely and she really enjoyed the food.
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Review from David W (Son of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Loose Court for 5 years and during that time, I had no worries about her welfare. I was able to visit unannounced at any time, any day. The care home was always clean and fresh and the staff always showed a high level of care and attention.
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Review from Y O (Wife of Resident) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was looked after at Loose Court for the last three years of his life, even after his dementia advanced. He was treated with loving kindness and respect at all times.
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Review from Jill G (Daughter of Resident) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Loose Court Care Home for over two years and throughout that time she has received excellent care. The home has a friendly, welcoming atmosphere and management and staff were always on hand to assist residents or answer any questions we as a family had. Mum enjoyed
the comfort and security of being well looked after, the tasty food and in particular the many activities, games and entertainment available. Even when her mobility worsened, Mum was always included in any suitable activity. Mum was always treated with respect and dignity and staff would ‘go the extra mile’ to make sure she looked and felt special and loved. It is a huge decision when choosing a care Home for a dearly loved family member but I know we made the very best choice in Loose Court ..... a big thank you to all the team for your care and dedication.
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Review from Graham P (Son of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was well looked after by very caring staff. Her needs were well catered for in as close to home environment as possible.
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Loose Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Loose Court Care Home is calculated as follows: ( (160 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Loose Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

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Karen Burrows

Job Title: Registered Manager Joined: 2012

I first started my caring career over 30 years ago, I started as a health care assistant, then as a senior carer at Loose Court to deputy manager, where after completing my level 5 in management, I took the position of registered manager. I have worked at Loose Court for over 12 years and together with my deputy manager we have established a fantastic team of staff.

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