Alexander House, Dover, Kent
Alexander House, Dover, Kent
Alexander House, Dover, Kent

Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.

Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.

Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.

Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.

Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.

Group: Nicholas James Care Homes Ltd

Person in charge: Natalie Lamoon (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 50+.

Single Rooms: 46

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single from £600 (These prices are only a guideline, please contact Alexander House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Alexander House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 05 Jan 2018

Rooms with and without en suite facilities, newly decorated, spacious single rooms. private rates and KCC rates

Reviews

9.4 Alexander House has a Review Score of 9.4 (9.438)

The Review Score of 9.4 (maximum of 10) for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Alexander House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.438 for Alexander House is calculated as follows: ( (139 Excellents x 5) + (117 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 274 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Alexander House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexander House?

  • Extremely LIKELY
    17
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexander House

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

Alexander House was visited on December 14th 2017 when they had a Christmas luncheon for resident and family. The staff were incredibly friendly and personable. Lunch was beautifully presented and was delicious. All of the staff are respectful of their residents and treat everyone with kindness. As I live in the USA I was very concerned with my father going into a care home. After visiting this week, I am going home very relieved that my father is surrounded by wonderful caregivers.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

14th December 2017. Had a lovely time having Xmas Dinner. All the staff were very engaged and welcoming.
Nothing was too much trouble and we had an enjoyable time.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Caring environment, approachable staff, attractive surroundings.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is in a very good home, well looked after. Food good, rooms clean. Staff appear to be very caring. I live in Canada so difficult to give an assessment on daily or constant visits. I have just spent six days with her and taken her out for lunch, afternoon teas. Did not see any activities taking place. I telephone frequently and staff are very courteous and helpful. My mother appears and says she is content. The new manager is very well qualified. She is very caring and patient with residents. I have no concerns about my mother being in Alexander House.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a very nice home. I think that my Dad is settling in very well. They have been very patient with him, helping him to settle in and he has got to know the staff and residents there. I'm quite happy with everything. The food there is very good - one of the things I noticed when I first went to view the home is that the kitchen is all open plan - nothing is hidden. Dad walks about the home, visiting the lounge. He is happy there.

How likely would you be to recommend Alexander House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

As much care as possible is given to my mother in law. Though sometimes she is a bit abusive to staff due to her dementia, I have no issues with staff. They do an excellent job in trying circumstances. There are ongoing issues which are being dealt with.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home seems very nice and is quite pleasant. Staff seem amiable. We've visited a couple of times and as far as I can see the meals are acceptable. I couldn't really see any faults. My friend has got a pleasant little room - more or less en-suite. The home is also accessible in the area.

How likely would you be to recommend Alexander House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff always very friendly and caring. Always come at different times and days to see mum and they're always caring and efficient. The home is very well run and the food is good (I like the fact you can see it being prepared on your way in.) I would recommend it to other people.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are friendly and seem happy working at Alexander House. The manager and assistant manager are helpful in answering questions and welcoming when we visit.

Carers seem to genuinely enjoy their work with residents. Mother's bedroom is clean, which is important, along with clothes. Service users look content and cared for.

Service users are washed and dressed properly - good.

How likely would you be to recommend Alexander House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I came to see my friend today and was pleased with what I found.
She had put on weight, looked happy and was clean and smartly dressed.
Two other residents came and joined us to have a cup of tea. They all look so happy.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lived in Alexander House for twenty months before her death at Easter this year. She was extremely well looked after and we always found the manager and staff very caring, kind and cheerful with her throughout the progression of her illness. We were specially grateful for the compassionate way she was cared for at the time of her passing. It was always easy to talk to any of the staff on duty on our visits and we never felt any anxiety about her staying at Alexander House.

Many thanks to everyone there for taking away any worries we might have had about Mum being so far away from our home.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I highly rate Alexander House and its very caring and helpful and professional manager and staff.
The internal decorations have been updated and are more homely and attractive and comfortable. The general feel when you enter the building is one of a warm and friendly atmosphere.
My Mother is happy and well cared for and she likes the food and variety offered.
There are lots of entertainments going on, and there are even some hens for the residents to interact with. The dedicated entertainments officer, clearly understands the resident's needs and has great empathy with them all, and is very enthusiastic to involve everyone in various projects.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My cousin has moved into Alexandra House to be closer to her friends. The staff are very good and will encourage my cousin daily to join in with activities and spend time with the other residents but she likes to spend a lot of time in her room! I love visiting Alexandra House it is always welcoming and friendly - save me a room!!!

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you to all at Alexandra House - my parents are so pleased to be back together under one roof. It was a very upsetting time when they were apart. They like being here and when I visit it is like a home from home, everyone makes you feel welcome from the moment you walk in the door.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy living here. I like the sun lounge and the seaside lounge. I also like our hens in the garden.

How likely would you be to recommend Alexander House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My aunt is very well cared for.

How likely would you be to recommend Alexander House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Good care and attention to the residents needs. Comfortable and clean. Food is very good and fresh. Staff very caring.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I consider the staff welcoming and helpful and there is always someone available if residents need help. The resident I visit have a comfortable and clean room. In the recent weeks the d├ęcor of the sitting room has been changed with the addition of pleasant pictures and new curtains. The food is freshly prepared.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent ethos. Excellent atmosphere of care.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very nice friendly home. Staff are excellent, and care for the elderly very well. Food is excellent, cooked on premises.
A nice clean environment.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We usually go and visit my mother every week and have always found the staff to be very friendly and helpful. The food looks extremely nourishing and well presented. The premises is always kept clean and tidy.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum came to Alexander House in March 2015 and after an unsettled start has settled and seems happy. She enjoys her food which is always lovely and her room is lovely and comfortable. She can be contrary but the staff always seem to be able to care for her whilst in her moods. Overall I am happy with the way she is cared for, and have complete peace of mind know that she is happy being here.

How likely would you be to recommend Alexander House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Kerry Rowland, Registered Manager at Alexander House responded to this review on 19 Nov 2015:

We at Alexander House would like to thank you for you kind review and wish you all the best.

Generally he is well looked after by caring staff who seem very fond of him. The home is light and bright but his bedroom furniture is very shabby, drawers broken etc. There are some activities but he is not always interested in bingo or keep fit.

How likely would you be to recommend Alexander House? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Kerry Rowland, Registered Manager at Alexander House responded to this review on 19 Nov 2015:

We at Alexander House would like to thank you for your review and look forward to seeing you soon.

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Awards / Recognitions

April 2017

November 2016

October 2016

Dementia Carer Award

Recipient: Alexander House

Date: Friday 07 Oct 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexander House