Alexander House

My experience here is broadly positive - I think the staff are all friendly and committed to their work, which creates a good atmosphere for the residents. My father-in-law seems to be happy most of the time, although there have been a few issues with a change in his medication and some of his clothes going missing.

The best aspects at Alexander House are its calm atmosphere, residents are relaxed because the staff are respectful, kind, caring and helpful. I have always felt welcome here which makes visiting so much easier and it gives me peace of mind to know my Dad is well looked after. The food is very good and Dad hasn't complained once and is actually much happier here than he was at home. All the staff are approachable and I feel I can talk to anyone if I have any concerns.

My husband came to Alexander House for 2 weeks respite when I was feeling totally warn out with caring for him. I was worried but the staff were very reassuring, kind and caring and I cannot thank Jill and all the team for their kindness. They looked after my husband very well and it gave me peace of mind and allowed me to recuperate. I am hoping for some daycare and respite in the coming months.

Michael is well looked after by all members of staff and I never have to worry about his care and safety while he is at Alexander House. He is treated and loved by everyone which is difficult sometimes, because he is stubborn and won't take his medication but everyone is very patient with him.

For the last 18 months, Sue is looking much better and feeling better due to the outstanding care she receives from the staff and management. Spot on. Many thanks.

Staff are very polite, helpful, rooms are clean, and the staff make you feel very welcome.

My wife has been cared for permanently at Alexander House for the last six months. The quality of the day to day running if the home is very important to myself and my family. I am very pleased the way the home is run. The staff are very respectful to residents and visitors and nothing is too much trouble. I visit my wife three times a week and I am always guaranteed a smile from whoever opens the door, and always offered lunch or refreshments. The atmosphere in the home is always friendly and they have different activities to entertain the residents. My life now is totally different and sometimes stressful living on my own but the manager and staff go a long way helping with my wife's care and I think she is as happy as her dementia allows.

I cannot praise highly enough the care, kindness, patience and compassion every member of staff showed Dad. I was informed of every step of his journey and at all times his dignity was upheld. The staff went way way above to ensure Dad felt valued and cared for. Nothing was ever too much trouble in ensuring that Dad felt safe. Unfortunately, we didn't realise how short Dad's life was to become but we knew he was loved and cared for by everyone at the home.

I will be forever grateful to the wonderful staff of this care home. The care and kindness given to my husband and my family was exemplary. They gave us something we thought we would not ever have again and that was happy memories, how do you thank anyone for that kind of gift that will last our lifetimes? Thank you, to the manager and all the staff for the wonderful care you give to all residents and families.

I really can't thank the team enough for putting smiles on my dad's face.

In addition, the care and understanding you all displayed to myself and our family during our visits were second to none and nothing was ever too much trouble. The management and the entire staff team are a credit to themselves and to their company in the level of care they provided on a daily basis to a much-loved Husband, Dad, Dad-in-law, Grandad and Great-grandad, you should all be very proud of yourselves.

My mother-in-law came to Alexander House on 8th November 2023 and until her passing on 8th July 2024. Although in a perfect world, she would have preferred to be at her own home, she was very happy at Alexander House. She frequently said how lucky she was to be cared for by such lovely staff at a time when she was no longer able to care for herself. The staff are all very kind and caring. My daughter, baby grandson and I visited most days and were always made to feel welcome. The staff were caring and knowledgeable, and nothing was too much bother. It was comforting to know Mum was in good hands. Thank you all so much.

I have never met such a kind, caring and considerate group of people. The care my mother received during her seven month stay at Alexander House was second to none. From the moment Mum arrived there to her final difficult days and hours, I have nothing but admiration for the staff in the way they treated not only our mum but us as a family too. The whole team should be applauded and I thank them all.

As soon as we viewed Alexander House, we knew that we wanted Mum to be a resident. As someone who was fiercely independent, she was initially reluctant but soon settled with the amazing care and support she received. From the end of November until she passed earlier this month, the members of staff have gone above and beyond for Mum, and in the last stages of her life, we, as a family, do not know how we could have managed without them. No regrets about Mum being with you.

An excellent experience. Everything possible has been done for my friend. Treatment and care are well explained. Evidence of investigation of health issues. My friend is so happy is kept well and it shows that she is well looked after. My friend is so, so happy at Alexander House the staff are wonderful. Thank you.

My mother came to the home after being discharged from the hospital where her care was appalling. She had previously been in another care home which would only let us see a dining room or the garden, we never saw her room or anywhere else. Alexander House was keen for us to be shown everything. The staff are friendly caring and excellent at their job. My mother has put on weight and seems really happy. We are very pleased and happy with Alexander House.

They always had time for her and kept her safe. Highly recommend.

Amazing I will never forget all they did for my wife.

While my mother was in the care of Alexander House she was looked after and cared for by the fantastic staff, and was regularly checked constantly. And we couldn't have asked for better service from the staff and the home. And I could not praise the care home enough. And I would recommend Alexander House to anyone who was looking for care for their parents or relatives. They always gave you a friendly greeting when you first arrived. We were often offered snacks and refreshments.

The only thing that I could mention is maybe a little money could be spent on deco to update a little, this isn't a negative to the home as I would rather the money spent on caring which they supplied 24/7. Thank you to all the staff.