Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.
Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.
Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.
Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.
Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.
Group: Nicholas James Care Homes Ltd
Person in charge: Natalie Lamoon (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 50+.
Single Rooms: 46
Rooms with ensuite WC: 21
Weekly Charges Guide: Personal Care Single from £600 (These prices are only a guideline, please contact Alexander House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Alexander House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Alexander House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.434 for Alexander House is calculated as follows: ( (139 Excellents x 5) + (116 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 274 Ratings = 4.434
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Alexander House is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Alexander House has a Review Score of 9.4 (9.434) from 23 Reviews
Review submitted from a Postal Card by John K (Son-in-law of Resident) on Friday 6 April 2018. Relates to March 2018.
Access available 24 hours a day. Staff and management very caring.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Website Submission by Chris M (Son of Resident) on Monday 26 March 2018. Relates to March 2018.
My Mum has been living here for about 5 years, over this time we have got to know the home and most of the staff well and I cannot praise them enough for doing a very difficult job under some very trying circumstances at times. Most are very patient and caring. As with most establishments of this type, the actual number of staff would benefit with increased numbers.
Generally, the home is reasonably decorated with 3 sitting rooms, and Mum's room is cosy and warm, and clean. She seems well fed and she is content and happy.
Entertainment is provided regularly, thanks to the brilliant Entertainments Officer who encourages everyone to take part.
I feel Mum is looked after and is safe and kept clean.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by Marina W (Daughter of Resident) on Thursday 11 January 2018. Relates to December 2017.
Alexander House was visited on December 14th 2017 when they had a Christmas luncheon for resident and family. The staff were incredibly friendly and personable. Lunch was beautifully presented and was delicious. All of the staff are respectful of their residents and treat everyone with kindness. As I live in the USA I was very concerned with my father going into a care home. After visiting this week, I am going home very relieved that my father is surrounded by wonderful caregivers.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by Birgitt W (Daughter of Resident) on Thursday 11 January 2018. Relates to November 2017.
14th December 2017. Had a lovely time having Xmas Dinner. All the staff were very engaged and welcoming.
Nothing was too much trouble and we had an enjoyable time.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by Deborah B (Friend of Resident) on Monday 8 January 2018. Relates to December 2017.
Caring environment, approachable staff, attractive surroundings.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by Diane B (Daughter of Resident) on Tuesday 24 October 2017. Relates to September 2017.
My mother is in a very good home, well looked after. Food good, rooms clean. Staff appear to be very caring. I live in Canada so difficult to give an assessment on daily or constant visits. I have just spent six days with her and taken her out for lunch, afternoon teas. Did not see any activities taking place. I telephone frequently and staff are very courteous and helpful. My mother appears and says she is content. The new manager is very well qualified. She is very caring and patient with residents. I have no concerns about my mother being in Alexander House.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by S N (Daughter of Resident) on Tuesday 26 September 2017. Relates to September 2017.
This is a very nice home. I think that my Dad is settling in very well. They have been very patient with him, helping him to settle in and he has got to know the staff and residents there. I'm quite happy with everything. The food there is very good - one of the things I noticed when I first went to view the home is that the kitchen is all open plan - nothing is hidden. Dad walks about the home, visiting the lounge. He is happy there.
How likely would you be to recommend Alexander House? Likely
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Review submitted from a Postal Card by Peter J (Friend of Resident) on Monday 25 September 2017. Relates to September 2017.
The home seems very nice and is quite pleasant. Staff seem amiable. We've visited a couple of times and as far as I can see the meals are acceptable. I couldn't really see any faults. My friend has got a pleasant little room - more or less en-suite. The home is also accessible in the area.
How likely would you be to recommend Alexander House? Likely
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Review submitted from a Postal Card by K W (Daughter of Resident) on Tuesday 12 September 2017. Relates to August 2017.
Staff always very friendly and caring. Always come at different times and days to see mum and they're always caring and efficient. The home is very well run and the food is good (I like the fact you can see it being prepared on your way in.) I would recommend it to other people.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by Iain W (Son of Resident) on Thursday 24 August 2017. Relates to August 2017.
Staff are friendly and seem happy working at Alexander House. The manager and assistant manager are helpful in answering questions and welcoming when we visit.
Carers seem to genuinely enjoy their work with residents. Mother's bedroom is clean, which is important, along with clothes. Service users look content and cared for.
Service users are washed and dressed properly - good.
How likely would you be to recommend Alexander House? Likely
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Review submitted from a Postal Card by M S (Friend of Resident) on Monday 8 May 2017. Relates to April 2017.
I came to see my friend today and was pleased with what I found.
She had put on weight, looked happy and was clean and smartly dressed.
Two other residents came and joined us to have a cup of tea. They all look so happy.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Website Submission by Elaine M (Daughter of Resident) on Tuesday 2 May 2017. Relates to April 2017.
My mother lived in Alexander House for twenty months before her death at Easter this year. She was extremely well looked after and we always found the manager and staff very caring, kind and cheerful with her throughout the progression of her illness. We were specially grateful for the compassionate way she was cared for at the time of her passing. It was always easy to talk to any of the staff on duty on our visits and we never felt any anxiety about her staying at Alexander House.
Many thanks to everyone there for taking away any worries we might have had about Mum being so far away from our home.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by Gloria L (Cousin of Resident) on Tuesday 27 September 2016. Relates to September 2016.
My cousin has moved into Alexandra House to be closer to her friends. The staff are very good and will encourage my cousin daily to join in with activities and spend time with the other residents but she likes to spend a lot of time in her room! I love visiting Alexandra House it is always welcoming and friendly - save me a room!!!
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by L B (Daughter of Resident) on Tuesday 27 September 2016. Relates to August 2016.
Thank you to all at Alexandra House - my parents are so pleased to be back together under one roof. It was a very upsetting time when they were apart. They like being here and when I visit it is like a home from home, everyone makes you feel welcome from the moment you walk in the door.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by Xenia S (Resident) on Tuesday 23 August 2016. Relates to July 2016.
I enjoy living here. I like the sun lounge and the seaside lounge. I also like our hens in the garden.
How likely would you be to recommend Alexander House? Likely
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Review submitted from a Postal Card by Valerie F (Niece of Resident) on Tuesday 14 June 2016. Relates to June 2016.
My aunt is very well cared for.
How likely would you be to recommend Alexander House? Likely
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Review submitted from a Postal Card by Marie P (Daughter of Resident) on Monday 13 June 2016. Relates to June 2016.
Good care and attention to the residents needs. Comfortable and clean. Food is very good and fresh. Staff very caring.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Website Submission by Anglea B (Friend of Resident) on Friday 10 June 2016. Relates to June 2016.
I consider the staff welcoming and helpful and there is always someone available if residents need help. The resident I visit have a comfortable and clean room. In the recent weeks the décor of the sitting room has been changed with the addition of pleasant pictures and new curtains. The food is freshly prepared.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by Philip J (Brother of Resident) on Friday 10 June 2016. Relates to June 2016.
Excellent ethos. Excellent atmosphere of care.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by Sandra H (Daughter of Resident) on Friday 10 June 2016. Relates to June 2016.
A very nice friendly home. Staff are excellent, and care for the elderly very well. Food is excellent, cooked on premises.
A nice clean environment.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Website Submission by Keith M (Son of Resident) on Monday 6 June 2016. Relates to June 2016.
We usually go and visit my mother every week and have always found the staff to be very friendly and helpful. The food looks extremely nourishing and well presented. The premises is always kept clean and tidy.
How likely would you be to recommend Alexander House? Extremely Likely
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Review submitted from a Postal Card by Lorraine G (Daughter of Resident) on Wednesday 18 November 2015. Relates to November 2015.
Mum came to Alexander House in March 2015 and after an unsettled start has settled and seems happy. She enjoys her food which is always lovely and her room is lovely and comfortable. She can be contrary but the staff always seem to be able to care for her whilst in her moods. Overall I am happy with the way she is cared for, and have complete peace of mind know that she is happy being here.
How likely would you be to recommend Alexander House? Extremely Likely
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Kerry Rowland, Registered Manager at Alexander House responded to this review on 19 Nov 2015:
We at Alexander House would like to thank you for you kind review and wish you all the best.
Review submitted from a Postal Card by Rosemary B (Sister of Resident) on Monday 16 November 2015. Relates to November 2015.
Generally he is well looked after by caring staff who seem very fond of him. The home is light and bright but his bedroom furniture is very shabby, drawers broken etc. There are some activities but he is not always interested in bingo or keep fit.
How likely would you be to recommend Alexander House? Likely
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Kerry Rowland, Registered Manager at Alexander House responded to this review on 19 Nov 2015:
We at Alexander House would like to thank you for your review and look forward to seeing you soon.
4 Bed Vacancies
posted 12 Apr 2018
Rooms with and without en suite facilities, newly decorated, spacious single rooms. private rates and KCC rates
February 2018
Recipient: Nicholas James Care Homes Ltd
Date: Thursday 01 Feb 2018
November 2017
Recipient: Alexander House
Date: Saturday 11 Nov 2017
April 2017
Recipient: Nicholas James Care Homes Ltd
Date: Saturday 01 Apr 2017
March 2017
Recipient: Alexander House
Date: Friday 31 Mar 2017
November 2016
Recipient: Alexander House
Date: Saturday 26 Nov 2016
October 2016
There are currently no Care Home Idol entrants who have performed at Alexander House