Alexander House

140/142 Folkestone Road, Dover CT17 9SP
Review Us
9.9 78 Reviews
  • Alexander House, Dover
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.

Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.

Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.

Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.

Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.
Show Alexander House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1450
  • RESPITE Self-Funded Residential Care: £1300 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1450

Fees are dependent on the Room and the person centred care

These prices are only a guideline, please contact Alexander House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jill Hyland (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (24)

Alexander House Reviews (78)

9.9

Alexander House has a Review Score of 9.9 (9.867) out of 10, based on 15 reviews in the last 2 years.
Over all time Alexander House has 78 reviews.

Overall Experience
  • 49
  • 28
  • 1
  • 0
  • 0
Date Published
  • 78
  • 2
  • 6
  • 15
  • 63
Reviewer Connection to Alexander House
  • 27
  • 14
  • 11
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 78, showing 1-20
Review from Anita R (Partner of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very polite, helpful, rooms are clean, and the staff make you feel very welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael S (Husband of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been cared for permanently at Alexander House for the last six months. The quality of the day to day running if the home is very important to myself and my family. I am very pleased the way the home is run. The staff are very respectful to residents and visitors and nothing is too much trouble.
I visit my wife three times a week and I am always guaranteed a smile from whoever opens the door, and always offered lunch or refreshments. The atmosphere in the home is always friendly and they have different activities to entertain the residents. My life now is totally different and sometimes stressful living on my own but the manager and staff go a long way helping with my wife's care and I think she is as happy as her dementia allows.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L F (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family were devastated when my dad became very unwell and it was decided it was in his best interests regarding safety that it was agreed to admit dad to Alexander House.
I cannot praise highly enough the care, kindness, patience and compassion every member of staff showed Dad. I was informed
of every step of his journey and at all times his dignity was upheld. The staff went way way above to ensure Dad felt valued and cared for. Nothing was ever too much trouble in ensuring that Dad felt safe. Unfortunately, we didn't realise how short Dad's life was to become but we knew he was loved and cared for by everyone at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gail W (Wife of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will be forever grateful to the wonderful staff of this care home. The care and kindness given to my husband and my family was exemplary. They gave us something we thought we would not ever have again and that was happy memories, how do you thank anyone for that kind of gift that will last our lifetimes?
Thank you, to the manager and all the staff for the wonderful care you give to all residents and families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is outstanding, the care and attention to my dad is amazing so attentive and they genuinely care. I can't thank them enough, for the first time in years we managed to sit down for a meal at Christmas with my dad. Such a special memory when we didn't think we'd get any new ones.
All the rooms
are clean and tidy.
I really can't thank the team enough for putting smiles on my dad's face.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to write to you on behalf of our family to express our heartfelt thanks to you and the entire staffing team for the care you provided to Dad in the short period he was with you, before passing on Christmas Eve. You and the team went above and beyond on a regular basis and the level of care
that was given was done so with a genuine depth of warmth and I know Dad was happy with you, we could not have asked for a more warm, friendly, caring and empathetic care provision for him during his time with you.
In addition, the care and understanding you all displayed to myself and our family during our visits were second to none and nothing was ever too much trouble. The management and the entire staff team are a credit to themselves and to their company in the level of care they provided on a daily basis to a much-loved Husband, Dad, Dad-in-law, Grandad and Great-grandad, you should all be very proud of yourselves.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chrissie W (Daughter-in-law of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law came to Alexander House on 8th November 2023 and until her passing on 8th July 2024. Although in a perfect world, she would have preferred to be at her own home, she was very happy at Alexander House. She frequently said how lucky she was to be cared for by such lovely staff at a time
when she was no longer able to care for herself. The staff are all very kind and caring. My daughter, baby grandson and I visited most days and were always made to feel welcome. The staff were caring and knowledgeable, and nothing was too much bother. It was comforting to know Mum was in good hands. Thank you all so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never met such a kind, caring and considerate group of people. The care my mother received during her seven month stay at Alexander House was second to none. From the moment Mum arrived there to her final difficult days and hours, I have nothing but admiration for the staff in the way they treated
not only our mum but us as a family too. The whole team should be applauded and I thank them all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul H (Son of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as we viewed Alexander House, we knew that we wanted Mum to be a resident. As someone who was fiercely independent, she was initially reluctant but soon settled with the amazing care and support she received. From the end of November until she passed earlier this month, the members of staff
have gone above and beyond for Mum, and in the last stages of her life, we, as a family, do not know how we could have managed without them. No regrets about Mum being with you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L K (Friend of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent experience. Everything possible has been done for my friend. Treatment and care are well explained. Evidence of investigation of health issues. My friend is so happy is kept well and it shows that she is well looked after. My friend is so, so happy at Alexander House the staff are wonderful.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to the home after being discharged from the hospital where her care was appalling. She had previously been in another care home which would only let us see a dining room or the garden, we never saw her room or anywhere else. Alexander House was keen for us to be shown everything. The
staff are friendly caring and excellent at their job. My mother has put on weight and seems really happy. We are very pleased and happy with Alexander House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela G (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family cannot praise the staff at Alexander House enough. Although Mum's time there ended much shorter than expected, their caring, time and consideration to Mum's needs were the very best we could have hoped for.
They always had time for her and kept her safe. Highly recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roy P (Husband of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had dementia me and my family said we would never put her in a home after a fair time we could not cope 24/7 so she went into Alexander House.
I used to cry myself to sleep then I realised what a wonderful place she was in the staff were amazing looked after residents way above what was required.
One day a member of staff when finished shift put my wife in a wheelchair and pushed her over a mile to the seafront had seafood then pushed her all the way back.
Amazing I will never forget all they did for my wife.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony P (Son of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While my mother was in the care of Alexander House she was looked after and cared for by the fantastic staff, and was regularly checked constantly. And we couldn't have asked for better service from the staff and the home. And I could not praise the care home enough. And I would recommend Alexander
House to anyone who was looking for care for their parents or relatives. They always gave you a friendly greeting when you first arrived. We were often offered snacks and refreshments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa S (Daughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were amazing couldn't be more helpful and kind, they treated my mum with so much, kindness, patience, and dignity.
I would recommend this home to anyone.
The only thing that I could mention is maybe a little money could be spent on deco to update a little, this isn't a negative to the home as
I would rather the money spent on caring which they supplied 24/7. Thank you to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the residents are very well looked after. Facilities are in every room, I move around all the time.
Reply from Jill Hyland, Manager at Alexander House

Thank you so much for your review of the time you are staying with us. I am glad you are happy. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B P (Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is lovely, happy and friendly. Not been here long, never want to go. I would miss everyone.
Reply from Natalie Lamoon, Manager at Alexander House

Thank you for the feedback, it's lovely to hear and I will pass it on to the staff. Thank you so much.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T W (Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Alexandra House is very helpful and caring, the staff are very caring, really good care home.
Reply from Jill Hyland, Manager at Alexander House

Thank you so much for the review it is always good to have feedback from the people we care for. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N D (Son of Resident) published on 11 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, very good. The staff are always very approachable and helpful as are the management from my experience and Mum has settled in well. She has been at Alexander House for over a year now and we are very happy with the care she receives there.
Reply from Jill Hyland, Manager at Alexander House

Thank you so much for your feedback. I will pass all information on to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon W (Husband of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The most important thing for me is that I feel secure in the fact that my wife is safe, secure and well cared for by the staff at Alexander House.
I try and visit once a week. I call to make an appointment to visit and when I arrive the staff are always very welcoming. I see my wife almost always in
her room and I can tell from looking around she has been properly cared for. As her condition deteriorates over the months she still receives the same care and without prompting she will say how much she appreciates the support she receives from the staff.
I only visit my wife in her room so can’t comment on other aspects. The parts of the building I pass through are well-maintained.
Reply from Jill Hyland, Manager at Alexander House

Thank you so much for the feedback, I will share all feedback with the staff, thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Alexander House is calculated as follows: ( (157 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 180 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexander House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (5)

No image found

Jill Hyland

Job Title: Registered Manager Joined: 2007

I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my NVQS 2,3,4,and RMA before becoming a manager in 2010, and later completed my QCF level 5. I enjoy the daily challenges, but most of all, I get the greatest job satisfaction when I feel I've made someone's day no matter how big or small! Seeing our service users happy makes me happy, and having a team who consistently wants to give a high standard of care and embed a holistic person centred care approach makes it all possible.

No image found

Ionela-Adriana Bodale

Job Title: Deputy Manager Joined: 2021

I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a nursing home as a carer and gradually progressed through various roles including Senior Carer, Duty Manager, Liaison Manager, and Infection Control Lead. These experiences sparked my passion for leadership and inspired me to pursue a career in management within social care. I’m currently studying Business Administration and will graduate this July. I also hold an NVQ Level 5 in Health and Social Care, and my next step is a Master’s degree at LSBF London. My motivation comes from making a positive difference in the lives of those we care for and supporting teams to deliver the best possible standards. I’m dedicated, driven, and excited about the future in social care leadership.

No image found

Sue Lyman

Job Title: Team Leader Joined: 2015

Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job which I enjoyed, 10 years later I'm still there now as a Team leader and NVQ 3 in adult care. Every day is different, dementia and elderly care is now a passion it takes dedication, resilience and a commitment to make every life happy, dignified and part of a family. Other than having my own children it's the most rewarding role I've ever had.

No image found

Scott Embleton

Job Title: Activity Co-ordinator Joined: 2014

I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care worker on nights, after COVID was over and the pubs opened again I stayed at alexander house but changed roles to become the activities coordinator.

No image found

Amy Dunn

Job Title: Deputy Manager Joined: 2015

I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my first child and after going on maternity leave, I decided I wanted to go back into care home environment to do nights to fit around my family life. I started worked in Alexander House, where I have now been for over 10 years. I started in Alexander House as a night care worker due to my partner working during the day and this fitted round our young children, and later I became a team leader! As my children grew i grew with the home. I started days when my children started school. Become head of care and then Deputy Manager. Alexander House is my extended family and my second home. I have nvq level 2 and 3 and have completed CHAPS Training - (care home practitioner) I think of myself as a good leader and support the Registered Manager in ensuring the safety, well-being, and quality of care provided to residents is outstanding.

Frequently Asked Questions about Alexander House

What types of Care is Alexander House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexander House have?

There are 46 Single Rooms.

What are the Facilities & Services at Alexander House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander House to the centre of Dover?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander House to verify any information. View our terms and conditions. Alexander House has an Enhanced Service - more info.