
This is without exception the best home I have ever visitedSusan P(Daughter of Resident/Service User)

no hesitation to recommend this home and its wonderful team to anyone looking for a home.Mark W(Daughter of Resident/Service User)

The staff were excellent. Nothing was to much troubleC I(Daughter of Resident/Service User)

This is without exception the best home I have ever visitedSusan P(Daughter of Resident/Service User)

no hesitation to recommend this home and its wonderful team to anyone looking for a home.Mark W(Daughter of Resident/Service User)

The staff were excellent. Nothing was to much troubleC I(Daughter of Resident/Service User)

Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.
Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.
Staff aim to provide a happy, secure and...
Care Provided by Alexander House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person centred care
The price(s) shown are provided by the care home. Contact Alexander House for full pricing details and T&Cs.
Contact Alexander House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Nicholas James Care Homes Ltd
- Private Owned
Person in charge
- Jill Hyland(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2002
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (24)
Alexander House Reviews (80)
Alexander House has a Review Score of 9.7 (9.675) out of 10, based on 12 reviews in the last 2 years.
Over all time Alexander House has 80 reviews.
My husband came to Alexander House for 2 weeks respite when I was feeling totally warn out with caring for him. I was worried but the staff were very reassuring, kind and caring and I cannot thank Jill and all the team for their kindness. They looked after my husband very well and it gave me peace of mind and allowed me to recuperate. I am hoping for some daycare and respite in the coming months.
Michael is well looked after by all members of staff and I never have to worry about his care and safety while he is at Alexander House. He is treated and loved by everyone which is difficult sometimes, because he is stubborn and won't take his medication but everyone is very patient with him.
For the last 18 months, Sue is looking much better and feeling better due to the outstanding care she receives from the staff and management. Spot on. Many thanks.
Staff are very polite, helpful, rooms are clean, and the staff make you feel very welcome.
My wife has been cared for permanently at Alexander House for the last six months. The quality of the day to day running if the home is very important to myself and my family. I am very pleased the way the home is run. The staff are very respectful to residents and visitors and nothing is too much trouble. I visit my wife three times a week and I am always guaranteed a smile from whoever opens the door, and always offered lunch or refreshments. The atmosphere in the home is always friendly and they have different activities to entertain the residents. My life now is totally different and sometimes stressful living on my own but the manager and staff go a long way helping with my wife's care and I think she is as happy as her dementia allows.
I cannot praise highly enough the care, kindness, patience and compassion every member of staff showed Dad. I was informed of every step of his journey and at all times his dignity was upheld. The staff went way way above to ensure Dad felt valued and cared for. Nothing was ever too much trouble in ensuring that Dad felt safe. Unfortunately, we didn't realise how short Dad's life was to become but we knew he was loved and cared for by everyone at the home.
I will be forever grateful to the wonderful staff of this care home. The care and kindness given to my husband and my family was exemplary. They gave us something we thought we would not ever have again and that was happy memories, how do you thank anyone for that kind of gift that will last our lifetimes? Thank you, to the manager and all the staff for the wonderful care you give to all residents and families.
All the rooms are clean and tidy.
I really can't thank the team enough for putting smiles on my dad's face.
In addition, the care and understanding you all displayed to myself and our family during our visits were second to none and nothing was ever too much trouble. The management and the entire staff team are a credit to themselves and to their company in the level of care they provided on a daily basis to a much-loved Husband, Dad, Dad-in-law, Grandad and Great-grandad, you should all be very proud of yourselves.
My mother-in-law came to Alexander House on 8th November 2023 and until her passing on 8th July 2024. Although in a perfect world, she would have preferred to be at her own home, she was very happy at Alexander House. She frequently said how lucky she was to be cared for by such lovely staff at a time when she was no longer able to care for herself. The staff are all very kind and caring. My daughter, baby grandson and I visited most days and were always made to feel welcome. The staff were caring and knowledgeable, and nothing was too much bother. It was comforting to know Mum was in good hands. Thank you all so much.
I have never met such a kind, caring and considerate group of people. The care my mother received during her seven month stay at Alexander House was second to none. From the moment Mum arrived there to her final difficult days and hours, I have nothing but admiration for the staff in the way they treated not only our mum but us as a family too. The whole team should be applauded and I thank them all.
As soon as we viewed Alexander House, we knew that we wanted Mum to be a resident. As someone who was fiercely independent, she was initially reluctant but soon settled with the amazing care and support she received. From the end of November until she passed earlier this month, the members of staff have gone above and beyond for Mum, and in the last stages of her life, we, as a family, do not know how we could have managed without them. No regrets about Mum being with you.
An excellent experience. Everything possible has been done for my friend. Treatment and care are well explained. Evidence of investigation of health issues. My friend is so happy is kept well and it shows that she is well looked after. My friend is so, so happy at Alexander House the staff are wonderful. Thank you.
My mother came to the home after being discharged from the hospital where her care was appalling. She had previously been in another care home which would only let us see a dining room or the garden, we never saw her room or anywhere else. Alexander House was keen for us to be shown everything. The staff are friendly caring and excellent at their job. My mother has put on weight and seems really happy. We are very pleased and happy with Alexander House.
They always had time for her and kept her safe. Highly recommend.
I used to cry myself to sleep then I realised what a wonderful place she was in the staff were amazing looked after residents way above what was required. One day a member of staff when finished shift put my wife in a wheelchair and pushed her over a mile to the seafront had seafood then pushed her all the way back.
Amazing I will never forget all they did for my wife.
While my mother was in the care of Alexander House she was looked after and cared for by the fantastic staff, and was regularly checked constantly. And we couldn't have asked for better service from the staff and the home. And I could not praise the care home enough. And I would recommend Alexander House to anyone who was looking for care for their parents or relatives. They always gave you a friendly greeting when you first arrived. We were often offered snacks and refreshments.
I would recommend this home to anyone.
The only thing that I could mention is maybe a little money could be spent on deco to update a little, this isn't a negative to the home as I would rather the money spent on caring which they supplied 24/7. Thank you to all the staff.
All the residents are very well looked after. Facilities are in every room, I move around all the time.
Thank you so much for your review of the time you are staying with us. I am glad you are happy. Thank you.
Everyone is lovely, happy and friendly. Not been here long, never want to go. I would miss everyone.
Thank you for the feedback, it's lovely to hear and I will pass it on to the staff. Thank you so much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexander House.
There are no upcoming events for Alexander House.
Awards / Recognitions (10)
- 13 Sep 2024Recipient: Alexander House
- 28 Feb 2020Recipient: Nicholas James Care Homes Ltd
- 28 Feb 2019Recipient: Nicholas James Care Homes Ltd
Accreditations
There are no accreditations posted yet for Alexander House.
Meet the Team (5)

I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my NVQS 2,3,4,and RMA before becoming a manager in 2010, and later completed my QCF level 5. I enjoy the daily challenges, but most of all, I get the greatest job satisfaction when I feel I've made someone's day no matter how big or small! Seeing our service users happy makes me happy, and having a team who consistently wants to give a high standard of care and embed a holistic person centred care approach makes it all possible.

I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a nursing home as a carer and gradually progressed through various roles including Senior Carer, Duty Manager, Liaison Manager, and Infection Control Lead. These experiences sparked my passion for leadership and inspired me to pursue a career in management within social care. I’m currently studying Business Administration and will graduate this July. I also hold an NVQ Level 5 in Health and Social Care, and my next step is a Master’s degree at LSBF London. My motivation comes from making a positive difference in the lives of those we care for and supporting teams to deliver the best possible standards. I’m dedicated, driven, and excited about the future in social care leadership.

Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job which I enjoyed, 10 years later I'm still there now as a Team leader and NVQ 3 in adult care. Every day is different, dementia and elderly care is now a passion it takes dedication, resilience and a commitment to make every life happy, dignified and part of a family. Other than having my own children it's the most rewarding role I've ever had.

I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care worker on nights, after COVID was over and the pubs opened again I stayed at alexander house but changed roles to become the activities coordinator.

I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my first child and after going on maternity leave, I decided I wanted to go back into care home environment to do nights to fit around my family life. I started worked in Alexander House, where I have now been for over 10 years. I started in Alexander House as a night care worker due to my partner working during the day and this fitted round our young children, and later I became a team leader! As my children grew i grew with the home. I started days when my children started school. Become head of care and then Deputy Manager. Alexander House is my extended family and my second home. I have nvq level 2 and 3 and have completed CHAPS Training - (care home practitioner) I think of myself as a good leader and support the Registered Manager in ensuring the safety, well-being, and quality of care provided to residents is outstanding.
Frequently Asked Questions about Alexander House
What types of Care is Alexander House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Alexander House have?
There are 46 Single Rooms.
What are the Facilities & Services at Alexander House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Alexander House to the centre of Dover?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander House to verify any information. View our terms and conditions. Alexander House has an Enhanced Service -more info.