This is without exception the best home I have ever visitedSusan P(Daughter of Resident/Service User)
no hesitation to recommend this home and its wonderful team to anyone looking for a home.Mark W(Daughter of Resident/Service User)
The staff were excellent. Nothing was to much troubleC I(Daughter of Resident/Service User)
This is without exception the best home I have ever visitedSusan P(Daughter of Resident/Service User)
no hesitation to recommend this home and its wonderful team to anyone looking for a home.Mark W(Daughter of Resident/Service User)
The staff were excellent. Nothing was to much troubleC I(Daughter of Resident/Service User)
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.
Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.
Staff aim to provide a happy, secure and...
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.
Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.
Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.
Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.
Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.
Contact Alexander House to confirm what's included and get a personalised quote:
Fees are dependent on the Room and the person centred care
The price(s) shown are provided by the care home. Contact Alexander House for full pricing details and T&Cs.
Alexander House has a Review Score of 9.6 (9.586) out of 10, based on 11 reviews in the last 2 years.
Over all time Alexander House has 82 reviews.
All the residents are very well looked after. Facilities are in every room, I move around all the time.
All the residents are very well looked after. Facilities are in every room, I move around all the time.
Thank you so much for your review of the time you are staying with us. I am glad you are happy. Thank you.
Everyone is lovely, happy and friendly. Not been here long, never want to go. I would miss everyone.
Everyone is lovely, happy and friendly. Not been here long, never want to go. I would miss everyone.
Thank you for the feedback, it's lovely to hear and I will pass it on to the staff. Thank you so much.
Alexandra House is very helpful and caring, the staff are very caring, really good care home.
Alexandra House is very helpful and caring, the staff are very caring, really good care home.
Thank you so much for the review it is always good to have feedback from the people we care for. Thank you.
Overall, very good. The staff are always very approachable and helpful as are the management from my experience and Mum has settled in well. She has been at Alexander House for over a year now and we are very happy with the care she receives there.
Overall, very good. The staff are always very approachable and helpful as are the management from my experience and Mum has settled in well. She has been at Alexander House for over a year now and we are very happy with the care she receives there.
Thank you so much for your feedback. I will pass all information on to the staff.
I try and visit once a week. I call to make an appointment to visit and when I arrive the staff are always very welcoming. I see my wife almost always...
I only visit my wife in her room so can’t comment on other aspects. The parts of the building I pass through are well-maintained.
Thank you so much for the feedback, I will share all feedback with the staff, thank you.
Dad has lived in this care home since 2020. He is always complimentary about the staff who he says are all very kind and friendly. Dad settled in at the home rapidly, he is included in activities and has made friends amongst the other residents. I contact Dad most days, my interactions with staff...
Dad has lived in this care home since 2020. He is always complimentary about the staff who he says are all very kind and friendly. Dad settled in at the home rapidly, he is included in activities and has made friends amongst the other residents. I contact Dad most days, my interactions with staff have always been friendly and professional. This has been reinforced when I have visited Dad. I am made welcome and the atmosphere in the home is friendly. Staff always have time to talk to Dad, and when they talk to me it is clear that they have engaged with him and have listened to what he has told them. Dad is well cared for and feels supported. When Dad has any health issues the family is kept informed. The standard of care provided is very high. The home is clean and tidy. Communication with the home management is open and honest.
Thank you so much for the feedback, I will pass this on to all the staff. Thank you.
Our friend entered the home at the beginning of Covid. She has dementia. As we were not allowed to visit we depended on emails, phone calls and for our friend calls from a friend each day. Becoming a resident is very much against your will but safety and health are a needed requirement. For her to...
Our friend entered the home at the beginning of Covid. She has dementia. As we were not allowed to visit we depended on emails, phone calls and for our friend calls from a friend each day. Becoming a resident is very much against your will but safety and health are a needed requirement. For her to settle it depended on the training given to staff and the care requirements they gave to residents. Time in the home proved very difficult due to the aggressive behaviour of our friend due to Alzheimer's. Over the current year with the help of the home and our input as friends has seen an improvement with her. We know she is cared for and there will always be changes required but this is helped by communication with the care team at the home.
Thank you so much for your feedback. All feedback is much appreciated.
The home is spacious and clean. The staff are friendly and helpful and I no longer worry whether my wife is being properly cared for.
The home is spacious and clean. The staff are friendly and helpful and I no longer worry whether my wife is being properly cared for.
Thank you so much for your feedback, I will pass it on to all the staff.
My impressions of the home during my mother-in-law's stay was that it was clean warm and welcoming and she was well looked after. We live a good distance away but had regular updates from the manager. Always willing to help us.
My impressions of the home during my mother-in-law's stay was that it was clean warm and welcoming and she was well looked after. We live a good distance away but had regular updates from the manager. Always willing to help us.
Thank you so much for your feedback, all feedback is much appreciated.
Mum moved here after being in and out of hospital for a while she has settled in nicely and is loving having people around her and has made some lovely friends, staff are very attentive and the manager is always on hand to ask any questions. So glad we chose Alexander House.
Mum moved here after being in and out of hospital for a while she has settled in nicely and is loving having people around her and has made some lovely friends, staff are very attentive and the manager is always on hand to ask any questions. So glad we chose Alexander House.
Thank you so much for your feedback, I will feed this back to the staff they will be over the moon to hear this.
My father has been a resident at Alexander House since 2020. He has settled well there given that he was admitted between Covid outbreaks. Not being able to see him except through a window was hard on all of us. As I live close by I am now able to drop in almost anytime. He has a number of health...
Having been in various other residential homes with dementia residents it is nice to see staff interact with them. This week for example a number of residents were being entertained by a local musician on the guitar singing and dancing at 11am in the morning. The manager is always willing to speak to family.
Thank you so much I will make sure this is fed back to the staff. Thank you for the feedback.
Alexander House is always clean and...
Alexander House is always clean and residents are very well cared for.
Thank you so much for this feedback, I will feedback to all the staff. Thank you.
My mother is very happy after settling in over a year ago, she loves the staff and the lovely food and is being very well cared for. One of the cooks I have known for quite some time and she is very compassionate about her cooking plus a great for a laugh like all the staff that I have met.
My mother is very happy after settling in over a year ago, she loves the staff and the lovely food and is being very well cared for. One of the cooks I have known for quite some time and she is very compassionate about her cooking plus a great for a laugh like all the staff that I have met.
Thank you so much for your feedback, I will pass it on to the staff, thank you.
My mum was unable to cope at home following the death of our dad, we visited Alexander House and were pleased with the staff and the setting. Mum settled in very well and she is happy and content there. The staff are kind and caring towards her.
My mum was unable to cope at home following the death of our dad, we visited Alexander House and were pleased with the staff and the setting. Mum settled in very well and she is happy and content there. The staff are kind and caring towards her.
Thank you for your lovely comments. It is an absolute pleasure.
I have lived here for nearly 2 years and wouldn't want to be anywhere else now. The girls and lads are spot-on and nothing is ever too much trouble. The food is top-notch! and the beer. I have a lot of freedom to come and go if I want to but I stay in now with the virus about, I don't want to bring...
I have lived here for nearly 2 years and wouldn't want to be anywhere else now. The girls and lads are spot-on and nothing is ever too much trouble. The food is top-notch! and the beer. I have a lot of freedom to come and go if I want to but I stay in now with the virus about, I don't want to bring it in.
Thank you very much, Trevor. We really do appreciate the feedback.
My mother is not the easiest lady to look after and can be very stubborn but they won her around and she has settled in and seems very happy. The staff are very patient with her can’t wait to get back to see her soon.
My mother is not the easiest lady to look after and can be very stubborn but they won her around and she has settled in and seems very happy. The staff are very patient with her can’t wait to get back to see her soon.
I am not impressed with the new telephone answering system. We are happy with our family member's care. Look forward to when we can visit properly and visit their room area to ensure that that area of care is ok.
I am not impressed with the new telephone answering system. We are happy with our family member's care. Look forward to when we can visit properly and visit their room area to ensure that that area of care is ok.
Alexander House is a wonderful place for your loved ones to live and be very well cared for. Would highly recommend this care home to anyone. The manager and all her staff are wonderful and outstanding. Nothing is too much trouble and feel that Mum is very well cared for and looked after, receiving...
Alexander House is a wonderful place for your loved ones to live and be very well cared for. Would highly recommend this care home to anyone. The manager and all her staff are wonderful and outstanding. Nothing is too much trouble and feel that Mum is very well cared for and looked after, receiving the love and care she deserves. Thank you.
Thank you for your review. Your kind words are very much appreciated by all.
I was most impressed from the first moment I arrived from the hospital. The welcome was warm, gentle and comforting. Help was given, again in a very gentle way. I came in on respite care and since this was new to me, everything was explained clearly. Now that I am here as a resident the...
I was most impressed from the first moment I arrived from the hospital. The welcome was warm, gentle and comforting. Help was given, again in a very gentle way. I came in on respite care and since this was new to me, everything was explained clearly. Now that I am here as a resident the circumstances have changed but not the help and assurance. That remains intact.
Just visited for Christmas Dinner. Try to come once a month and am always made welcome.
Just visited for Christmas Dinner. Try to come once a month and am always made welcome.
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I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my...
I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my NVQS 2,3,4,and RMA before becoming a manager in 2010, and later completed my QCF level 5. I enjoy the daily challenges, but most of all, I get the greatest job satisfaction when I feel I've made someone's day no matter how big or small! Seeing our service users happy makes me happy, and having a team who consistently wants to give a high standard of care and embed a holistic person centred care approach makes it all possible.
I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a...
I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a nursing home as a carer and gradually progressed through various roles including Senior Carer, Duty Manager, Liaison Manager, and Infection Control Lead. These experiences sparked my passion for leadership and inspired me to pursue a career in management within social care. I’m currently studying Business Administration and will graduate this July. I also hold an NVQ Level 5 in Health and Social Care, and my next step is a Master’s degree at LSBF London. My motivation comes from making a positive difference in the lives of those we care for and supporting teams to deliver the best possible standards. I’m dedicated, driven, and excited about the future in social care leadership.
Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job...
Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job which I enjoyed, 10 years later I'm still there now as a Team leader and NVQ 3 in adult care. Every day is different, dementia and elderly care is now a passion it takes dedication, resilience and a commitment to make every life happy, dignified and part of a family. Other than having my own children it's the most rewarding role I've ever had.
I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care...
I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care worker on nights, after COVID was over and the pubs opened again I stayed at alexander house but changed roles to become the activities coordinator.
I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my...
I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my first child and after going on maternity leave, I decided I wanted to go back into care home environment to do nights to fit around my family life. I started worked in Alexander House, where I have now been for over 10 years. I started in Alexander House as a night care worker due to my partner working during the day and this fitted round our young children, and later I became a team leader! As my children grew i grew with the home. I started days when my children started school. Become head of care and then Deputy Manager. Alexander House is my extended family and my second home. I have nvq level 2 and 3 and have completed CHAPS Training - (care home practitioner) I think of myself as a good leader and support the Registered Manager in ensuring the safety, well-being, and quality of care provided to residents is outstanding.
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