Alexander House

140/142 Folkestone Road, Dover CT17 9SP
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9.9 78 Reviews
  • Alexander House, Dover
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.

Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.

Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.

Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.

Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1450
  • RESPITE Self-Funded Residential Care: £1300 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1450

Fees are dependent on the Room and the person centred care

These prices are only a guideline, please contact Alexander House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jill Hyland (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (24)

Alexander House Reviews (78)

Total of 78, showing 21-40
9.9

Alexander House has a Review Score of 9.9 (9.867) out of 10, based on 15 reviews in the last 2 years. Over all time Alexander House has 78 reviews.

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Review from Peter P (Son of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived in this care home since 2020. He is always complimentary about the staff who he says are all very kind and friendly. Dad settled in at the home rapidly, he is included in activities and has made friends amongst the other residents. I contact Dad most days, my interactions with staff have
always been friendly and professional. This has been reinforced when I have visited Dad. I am made welcome and the atmosphere in the home is friendly. Staff always have time to talk to Dad, and when they talk to me it is clear that they have engaged with him and have listened to what he has told them. Dad is well cared for and feels supported. When Dad has any health issues the family is kept informed. The standard of care provided is very high. The home is clean and tidy. Communication with the home management is open and honest.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for the feedback, I will pass this on to all the staff. Thank you.

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Review from N G (Friend of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend entered the home at the beginning of Covid. She has dementia. As we were not allowed to visit we depended on emails, phone calls and for our friend calls from a friend each day. Becoming a resident is very much against your will but safety and health are a needed requirement. For her to settle
it depended on the training given to staff and the care requirements they gave to residents. Time in the home proved very difficult due to the aggressive behaviour of our friend due to Alzheimer's. Over the current year with the help of the home and our input as friends has seen an improvement with her. We know she is cared for and there will always be changes required but this is helped by communication with the care team at the home.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for your feedback. All feedback is much appreciated.

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Review from Jim R (Husband of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Alexander House after two months in two other care homes. From the beginning, she was more settled, more cooperative and less stressed.
The home is spacious and clean. The staff are friendly and helpful and I no longer worry whether my wife is being properly cared for.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for your feedback, I will pass it on to all the staff.

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Review from Caroline M (Daughter-in-law of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My impressions of the home during my mother-in-law's stay was that it was clean warm and welcoming and she was well looked after. We live a good distance away but had regular updates from the manager. Always willing to help us.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for your feedback, all feedback is much appreciated.

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Review from S C (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here after being in and out of hospital for a while she has settled in nicely and is loving having people around her and has made some lovely friends, staff are very attentive and the manager is always on hand to ask any questions. So glad we chose Alexander House.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for your feedback, I will feed this back to the staff they will be over the moon to hear this.

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Review from Janet P (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Alexander House since 2020. He has settled well there given that he was admitted between Covid outbreaks. Not being able to see him except through a window was hard on all of us. As I live close by I am now able to drop in almost anytime. He has a number of health issues
and is approaching his 92nd birthday. He is happy and certainly enjoys his food having put on weight. There have been instances when the district nurse or ambulance called and he was taken to hospital for treatment and returned.
The building itself may appear tired but I have seen maintenance work on a number of occasions taking place. Covid shutdowns must have made maintenance difficult.
Having been in various other residential homes with dementia residents it is nice to see staff interact with them. This week for example a number of residents were being entertained by a local musician on the guitar singing and dancing at 11am in the morning. The manager is always willing to speak to family.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much I will make sure this is fed back to the staff. Thank you for the feedback.

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Review from T R (Sister of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Alexander House since July 2021 he has complex health issues and has always been treated with respect kindness and patience by all the members of staff and I love my brother dearly but he can be very difficult. We visit him every week, the home is always clean and never
smells, only of wonderful home cooking which unfortunately my brother is not that interested but staff do try very hard to encourage him which is more than the last home he was in. My brother has settled very well and his general health has improved and I do not have to worry about him as I know he is being looked after and any problems Alexander House contact me straight away when he has been in hospital when he had Covid and I know I can contact them anytime.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for this feedback. Thank you, I will relay it all back to the staff.

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Review from Debbi L (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always receive a warm, friendly welcome when we visit Mum. Always call prior to visiting to check if it’s convenient for a visit, as I have a 350 mile drive. Never had any problem.
Staff are always friendly and professional and always offer us a refreshment.
Alexander House is always clean and residents
are very well cared for.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for this feedback, I will feedback to all the staff. Thank you.

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Review from Robert T (Son of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy after settling in over a year ago, she loves the staff and the lovely food and is being very well cared for. One of the cooks I have known for quite some time and she is very compassionate about her cooking plus a great for a laugh like all the staff that I have met.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for your feedback, I will pass it on to the staff, thank you.

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Review from B T (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was unable to cope at home following the death of our dad, we visited Alexander House and were pleased with the staff and the setting. Mum settled in very well and she is happy and content there. The staff are kind and caring towards her.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you for your lovely comments. It is an absolute pleasure.

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Review from Trevor N (Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for nearly 2 years and wouldn't want to be anywhere else now. The girls and lads are spot-on and nothing is ever too much trouble. The food is top-notch! and the beer. I have a lot of freedom to come and go if I want to but I stay in now with the virus about, I don't want to bring
it in.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you very much, Trevor. We really do appreciate the feedback.

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Review from Alison B (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is not the easiest lady to look after and can be very stubborn but they won her around and she has settled in and seems very happy. The staff are very patient with her can’t wait to get back to see her soon.

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Review from Nat L (Daughter-in-law of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am not impressed with the new telephone answering system. We are happy with our family member's care. Look forward to when we can visit properly and visit their room area to ensure that that area of care is ok.

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Review from Elaine T (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander House is a wonderful place for your loved ones to live and be very well cared for. Would highly recommend this care home to anyone. The manager and all her staff are wonderful and outstanding. Nothing is too much trouble and feel that Mum is very well cared for and looked after, receiving
the love and care she deserves. Thank you.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you for your review. Your kind words are very much appreciated by all.

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Review from Lynn I (Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was most impressed from the first moment I arrived from the hospital. The welcome was warm, gentle and comforting. Help was given, again in a very gentle way. I came in on respite care and since this was new to me, everything was explained clearly. Now that I am here as a resident the circumstances
have changed but not the help and assurance. That remains intact.

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Review from B W (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just visited for Christmas Dinner. Try to come once a month and am always made welcome.

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Review from H R (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Alexander House are amazing! Very friendly and knowledgeable.
I feel my parents are well cared for, and that is a huge burden off my mind. Had a lovely visit today and Christmas lunch, which was a great time to catch up and share memories with my dear parents.
Thank you for inviting me.

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Review from S H (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members are very friendly and attentive to my dad, encouraging him to join in all activities and keeping him company. They try to help Dad when he needs more attention or if he is unwell.

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Review from Jean D (Friend of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very enjoyable time. Food was excellent. The staff are wonderful, when I visit they always do their best to make me feel at home with a cup of tea. They look after my friend very well, she is always clean and well dressed.

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Review from Wendy B (Niece of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been resident for 3 years. I can honestly say we were very lucky when we met the managers. I cannot speak too highly re all involved in Alexander House.
Management and staff are skilled, professional in approach, caring and trained, my aunt receives support and tender loving care.
Highly
recommended.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Alexander House is calculated as follows: ( (157 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 180 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (5)

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Jill Hyland

Job Title: Registered Manager

Joined: 2007

I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my NVQS 2,3,4,and RMA before becoming a manager in 2010, and later completed my QCF level 5. I enjoy the daily challenges, but most of all, I get the greatest job satisfaction when I feel I've made someone's day no matter how big or small! Seeing our service users happy makes me happy, and having a team who consistently wants to give a high standard of care and embed a holistic person centred care approach makes it all possible.

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Ionela-Adriana Bodale

Job Title: Deputy Manager

Joined: 2021

I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a nursing home as a carer and gradually progressed through various roles including Senior Carer, Duty Manager, Liaison Manager, and Infection Control Lead. These experiences sparked my passion for leadership and inspired me to pursue a career in management within social care. I’m currently studying Business Administration and will graduate this July. I also hold an NVQ Level 5 in Health and Social Care, and my next step is a Master’s degree at LSBF London. My motivation comes from making a positive difference in the lives of those we care for and supporting teams to deliver the best possible standards. I’m dedicated, driven, and excited about the future in social care leadership.

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Sue Lyman

Job Title: Team Leader

Joined: 2015

Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job which I enjoyed, 10 years later I'm still there now as a Team leader and NVQ 3 in adult care. Every day is different, dementia and elderly care is now a passion it takes dedication, resilience and a commitment to make every life happy, dignified and part of a family. Other than having my own children it's the most rewarding role I've ever had.

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Scott Embleton

Job Title: Activity Co-ordinator

Joined: 2014

I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care worker on nights, after COVID was over and the pubs opened again I stayed at alexander house but changed roles to become the activities coordinator.

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Amy Dunn

Job Title: Deputy Manager

Joined: 2015

I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my first child and after going on maternity leave, I decided I wanted to go back into care home environment to do nights to fit around my family life. I started worked in Alexander House, where I have now been for over 10 years. I started in Alexander House as a night care worker due to my partner working during the day and this fitted round our young children, and later I became a team leader! As my children grew i grew with the home. I started days when my children started school. Become head of care and then Deputy Manager. Alexander House is my extended family and my second home. I have nvq level 2 and 3 and have completed CHAPS Training - (care home practitioner) I think of myself as a good leader and support the Registered Manager in ensuring the safety, well-being, and quality of care provided to residents is outstanding.

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