This is without exception the best home I have ever visitedSusan P(Daughter of Resident/Service User)
no hesitation to recommend this home and its wonderful team to anyone looking for a home.Mark W(Daughter of Resident/Service User)
The staff were excellent. Nothing was to much troubleC I(Daughter of Resident/Service User)
This is without exception the best home I have ever visitedSusan P(Daughter of Resident/Service User)
no hesitation to recommend this home and its wonderful team to anyone looking for a home.Mark W(Daughter of Resident/Service User)
The staff were excellent. Nothing was to much troubleC I(Daughter of Resident/Service User)
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.
Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.
Staff aim to provide a happy, secure and...
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.
Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.
Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.
Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.
Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.
Contact Alexander House to confirm what's included and get a personalised quote:
Fees are dependent on the Room and the person centred care
The price(s) shown are provided by the care home. Contact Alexander House for full pricing details and T&Cs.
Alexander House has a Review Score of 9.6 (9.586) out of 10, based on 11 reviews in the last 2 years.
Over all time Alexander House has 82 reviews.
Thank you for inviting me.
Thank you for inviting me.
All staff members are very friendly and attentive to my dad, encouraging him to join in all activities and keeping him company. They try to help Dad when he needs more attention or if he is unwell.
All staff members are very friendly and attentive to my dad, encouraging him to join in all activities and keeping him company. They try to help Dad when he needs more attention or if he is unwell.
We had a very enjoyable time. Food was excellent. The staff are wonderful, when I visit they always do their best to make me feel at home with a cup of tea. They look after my friend very well, she is always clean and well dressed.
We had a very enjoyable time. Food was excellent. The staff are wonderful, when I visit they always do their best to make me feel at home with a cup of tea. They look after my friend very well, she is always clean and well dressed.
Management and staff are skilled, professional in approach, caring and trained, my aunt receives support and tender loving...
Highly recommended.
My friend has only been here for a few weeks but everyone on the staff has been so caring and helpful when any problems arise. The Christmas lunch today was really delicious and plenty of it. The resident obviously loved having a chance to sing along.
My friend has only been here for a few weeks but everyone on the staff has been so caring and helpful when any problems arise. The Christmas lunch today was really delicious and plenty of it. The resident obviously loved having a chance to sing along.
In a way, my husband was at a disadvantage because he was placed in a care home mainly for people with dementia. Unfortunately, suffering from Parkinson's Disease rendered his body virtually useless, while his mind was good as ever. The staff did more than their best to accommodate him but were...
In a way, my husband was at a disadvantage because he was placed in a care home mainly for people with dementia. Unfortunately, suffering from Parkinson's Disease rendered his body virtually useless, while his mind was good as ever. The staff did more than their best to accommodate him but were often too busy to afford him the care he needed. In some ways, I blame myself for not being able to care for him at home. At the age of 80, could no longer lift or keep going indefinitely - sorry.
Thank you for your feedback. We were pleased we were able to give your husband and yourself the Emergency Respite that was needed for a short time. We are glad he was able to go home after his break recuperated.
The private rooms are always clean and tidy and the meals provided to residents are...
The private rooms are always clean and tidy and the meals provided to residents are always wholesome.
The staff were excellent. Nothing was to much trouble and I enjoyed the coffee morning, the cakes were lovely.
The staff were excellent. Nothing was to much trouble and I enjoyed the coffee morning, the cakes were lovely.
I come monthly to the coffee morning. I am very welcome and enjoy seeing how my friend is treated by the staff. There is always a smile.
I come monthly to the coffee morning. I am very welcome and enjoy seeing how my friend is treated by the staff. There is always a smile.
Very good.
Very good.
We always get a very warm...
We always get a very warm welcome.
We needed to find a home quickly for Mum on release from hospital. The Manager was very helpful in quickly actioning this. Staff are very pleasant and got on very well with Mum under difficult circumstances - always happy to help and assist and try a little more at times than they had to. Did not...
Accommodating with bright conservatories and large bright front dining/entertainment area which was really nice for a coffee morning or singing. Kept an eye on my mum healthwise with access quickly to doctors closeby. Management were always happy to update and listen.
During her stay, she had excellent care, both from the...
I would have no hesitation to recommend this home and its wonderful team to anyone looking for a home.
Thank you ever so much for your kind words. It was a pleasure looking after your mother. We wish you all the best for the future.
The home is well maintained, and decorated nicely, the food is freshly prepared and very good and you can watch the cooks getting meals ready so everything is on view, the staff are really nice and friendly and my mother-in-law has gone from strength to strength since she came here, she is happy...
The home is well maintained, and decorated nicely, the food is freshly prepared and very good and you can watch the cooks getting meals ready so everything is on view, the staff are really nice and friendly and my mother-in-law has gone from strength to strength since she came here, she is happy has friends, loves the staff who always have time for a chat , there is a welcoming feel to the home as soon as you walk in , I would recommend Alexander House to anyone with a family member who has dementia .
I cannot recommend Alexander House more highly, my mother was taken there after 2 months in hospital where she spent 97% of her time in bed and was in a terrible state, from the moment she entered Alexander House her rehabilitation started, and she hasn't looked back , she is now bright and happy...
I cannot recommend Alexander House more highly, my mother was taken there after 2 months in hospital where she spent 97% of her time in bed and was in a terrible state, from the moment she entered Alexander House her rehabilitation started, and she hasn't looked back , she is now bright and happy and making friends , she loves the home and the staff she will say are all lovely ,she has a lovely room and can have whatever she wants in it , the staff are wonderful, friendly and helpful nothing is to much trouble . The home itself is nicely decorated and light and airy with a courtyard with tables and chairs where residents can sit out in warmer weather, they have staff who arrange different activities for residents from trips out to pampering sessions, they also have different entertainers come in to perform for the residents. This is without exception the best home I have ever visited and the best place for my mother and when she's happy so am I.
The best anyone could wish for and the management are excellent.
The best anyone could wish for and the management are excellent.
The home is the best and the staff are excellent.
The home is the best and the staff are excellent.
My mother has been here for over 6 years now and we found this home excellent in all areas. She is very happy. This care home is a credit to the management and staff. I would thoroughly recommend it to others.
My mother has been here for over 6 years now and we found this home excellent in all areas. She is very happy. This care home is a credit to the management and staff. I would thoroughly recommend it to others.
The food is excellent and the care home is spotlessly clean and well maintained. We consider this care home 10/10.
The food is excellent and the care home is spotlessly clean and well maintained. We consider this care home 10/10.
I found the staff to be in general pleasant and caring. residents looking contented and were enjoying lunch. For an old building, it was in quite good order. However, my aunt's nails had not been attended to at all well. I was told by a member of staff this had to be done by a chiropodist. One nail...
I found the staff to be in general pleasant and caring. residents looking contented and were enjoying lunch. For an old building, it was in quite good order. However, my aunt's nails had not been attended to at all well. I was told by a member of staff this had to be done by a chiropodist. One nail was so neglected it was about half inch too long. Money is not a problem so would like to know why this has not been attended to.
Thank you for your review and feedback. Making sure we meet the needs of our residents with dignity is important to us so I appreciated your time and the opportunity to be able to answer the questions you raised.
We look forward to seeing you again soon. Natalie
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I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my...
I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my NVQS 2,3,4,and RMA before becoming a manager in 2010, and later completed my QCF level 5. I enjoy the daily challenges, but most of all, I get the greatest job satisfaction when I feel I've made someone's day no matter how big or small! Seeing our service users happy makes me happy, and having a team who consistently wants to give a high standard of care and embed a holistic person centred care approach makes it all possible.
I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a...
I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a nursing home as a carer and gradually progressed through various roles including Senior Carer, Duty Manager, Liaison Manager, and Infection Control Lead. These experiences sparked my passion for leadership and inspired me to pursue a career in management within social care. I’m currently studying Business Administration and will graduate this July. I also hold an NVQ Level 5 in Health and Social Care, and my next step is a Master’s degree at LSBF London. My motivation comes from making a positive difference in the lives of those we care for and supporting teams to deliver the best possible standards. I’m dedicated, driven, and excited about the future in social care leadership.
Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job...
Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job which I enjoyed, 10 years later I'm still there now as a Team leader and NVQ 3 in adult care. Every day is different, dementia and elderly care is now a passion it takes dedication, resilience and a commitment to make every life happy, dignified and part of a family. Other than having my own children it's the most rewarding role I've ever had.
I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care...
I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care worker on nights, after COVID was over and the pubs opened again I stayed at alexander house but changed roles to become the activities coordinator.
I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my...
I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my first child and after going on maternity leave, I decided I wanted to go back into care home environment to do nights to fit around my family life. I started worked in Alexander House, where I have now been for over 10 years. I started in Alexander House as a night care worker due to my partner working during the day and this fitted round our young children, and later I became a team leader! As my children grew i grew with the home. I started days when my children started school. Become head of care and then Deputy Manager. Alexander House is my extended family and my second home. I have nvq level 2 and 3 and have completed CHAPS Training - (care home practitioner) I think of myself as a good leader and support the Registered Manager in ensuring the safety, well-being, and quality of care provided to residents is outstanding.
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