Alexander House

140/142 Folkestone Road, Dover CT17 9SP
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9.9 78 Reviews
  • Alexander House, Dover
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.

Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.

Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.

Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.

Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1450
  • RESPITE Self-Funded Residential Care: £1300 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1450

Fees are dependent on the Room and the person centred care

These prices are only a guideline, please contact Alexander House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jill Hyland (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (24)

Alexander House Reviews (78)

Total of 78, showing 41-60
9.9

Alexander House has a Review Score of 9.9 (9.867) out of 10, based on 15 reviews in the last 2 years. Over all time Alexander House has 78 reviews.

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Review from J S (Friend of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has only been here for a few weeks but everyone on the staff has been so caring and helpful when any problems arise. The Christmas lunch today was really delicious and plenty of it. The resident obviously loved having a chance to sing along.

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Review from M G (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In a way, my husband was at a disadvantage because he was placed in a care home mainly for people with dementia. Unfortunately, suffering from Parkinson's Disease rendered his body virtually useless, while his mind was good as ever. The staff did more than their best to accommodate him but were often
too busy to afford him the care he needed. In some ways, I blame myself for not being able to care for him at home. At the age of 80, could no longer lift or keep going indefinitely - sorry.

Reply from Abigail Draper, Events and Marketing Manager at Alexander House

Thank you for your feedback. We were pleased we were able to give your husband and yourself the Emergency Respite that was needed for a short time. We are glad he was able to go home after his break recuperated.

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Review from John D (Friend of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Alexander House to see some friends of mine. I am always made to feel welcome by the staff and given a degree of privacy to talk to my friends. The staff always supply tea and cake which is most welcome.
The private rooms are always clean and tidy and the meals provided to residents are always
wholesome.

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Review from C I (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent. Nothing was to much trouble and I enjoyed the coffee morning, the cakes were lovely.

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Review from Brian W (Friend of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visit my friends on a regular basis. My friend was a ballet dancer and we love her stories of dancing with Margot Fontaine at the Covent Garden Opera House. I also chat to the other residents and have made many friends. The staff are always helpful and kind.
We always get a very warm
welcome.

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Review from T S (Friend of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Christine W (Friend of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come monthly to the coffee morning. I am very welcome and enjoy seeing how my friend is treated by the staff. There is always a smile.

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Review from Debbie (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed to find a home quickly for Mum on release from hospital. The Manager was very helpful in quickly actioning this. Staff are very pleasant and got on very well with Mum under difficult circumstances - always happy to help and assist and try a little more at times than they had to. Did not mind
our constant visits and when we stayed either for last minute lunch or for the entertainment.
Accommodating with bright conservatories and large bright front dining/entertainment area which was really nice for a coffee morning or singing. Kept an eye on my mum healthwise with access quickly to doctors closeby. Management were always happy to update and listen.

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Review from Mark W (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother spent recently 17 weeks at Alexander House. She needed plenty of medical care being diabetic and had other health issues. It was a difficult time for her, having to leave her home of some 60 years plus (and for her children).
During her stay, she had excellent care, both from the physical
side as well as the mental side. Whilst she had a job to fully comprehend exactly what was happening to her, there is absolutely no doubt that during her stay her physical and mental state improved considerably. From our side, we felt so much better, knowing she was being cared for properly.
I would have no hesitation to recommend this home and its wonderful team to anyone looking for a home.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you ever so much for your kind words. It was a pleasure looking after your mother. We wish you all the best for the future.

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Review from Barry P (Son-in-law of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well maintained, and decorated nicely, the food is freshly prepared and very good and you can watch the cooks getting meals ready so everything is on view, the staff are really nice and friendly and my mother-in-law has gone from strength to strength since she came here, she is happy has
friends, loves the staff who always have time for a chat , there is a welcoming feel to the home as soon as you walk in , I would recommend Alexander House to anyone with a family member who has dementia .

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Review from Susan P (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Alexander House more highly, my mother was taken there after 2 months in hospital where she spent 97% of her time in bed and was in a terrible state, from the moment she entered Alexander House her rehabilitation started, and she hasn't looked back , she is now bright and happy and
making friends , she loves the home and the staff she will say are all lovely ,she has a lovely room and can have whatever she wants in it , the staff are wonderful, friendly and helpful nothing is to much trouble . The home itself is nicely decorated and light and airy with a courtyard with tables and chairs where residents can sit out in warmer weather, they have staff who arrange different activities for residents from trips out to pampering sessions, they also have different entertainers come in to perform for the residents. This is without exception the best home I have ever visited and the best place for my mother and when she's happy so am I.

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Review from J B (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent the staff is.
The best anyone could wish for and the management are excellent.

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Review from Hilary G (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is the best and the staff are excellent.

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Review from Maureen K (Daughter-in-law of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider my husband and I were very lucky to have found this home for his mother. Nothing is too much trouble for the staff. They act in a professional and caring manner.
The food is excellent and the care home is spotlessly clean and well maintained. We consider this care home 10/10.

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Review from Roger K (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for over 6 years now and we found this home excellent in all areas. She is very happy. This care home is a credit to the management and staff. I would thoroughly recommend it to others.

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Review from I R (Niece of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff to be in general pleasant and caring. residents looking contented and were enjoying lunch. For an old building, it was in quite good order. However, my aunt's nails had not been attended to at all well. I was told by a member of staff this had to be done by a chiropodist. One nail
was so neglected it was about half inch too long. Money is not a problem so would like to know why this has not been attended to.

Reply from Natalie Lamoon at Alexander House

Thank you for your review and feedback. Making sure we meet the needs of our residents with dignity is important to us so I appreciated your time and the opportunity to be able to answer the questions you raised.


We look forward to seeing you again soon. Natalie

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Review from John K (Son-in-law of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Access available 24 hours a day. Staff and management very caring.

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Review from Chris M (Son of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living here for about 5 years, over this time we have got to know the home and most of the staff well and I cannot praise them enough for doing a very difficult job under some very trying circumstances at times. Most are very patient and caring. As with most establishments of this type,
the actual number of staff would benefit with increased numbers.
Generally, the home is reasonably decorated with 3 sitting rooms, and Mum's room is cosy and warm, and clean. She seems well fed and she is content and happy.
Entertainment is provided regularly, thanks to the brilliant Entertainments Officer who encourages everyone to take part.
I feel Mum is looked after and is safe and kept clean.

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Review from Marina W (Daughter of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Alexander House was visited on December 14th 2017 when they had a Christmas luncheon for resident and family. The staff were incredibly friendly and personable. Lunch was beautifully presented and was delicious. All of the staff are respectful of their residents and treat everyone with kindness. As
I live in the USA I was very concerned with my father going into a care home. After visiting this week, I am going home very relieved that my father is surrounded by wonderful caregivers.

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Review from Deborah B (Friend of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring environment, approachable staff, attractive surroundings.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Alexander House is calculated as follows: ( (157 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 180 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (5)

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Jill Hyland

Job Title: Registered Manager

Joined: 2007

I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my NVQS 2,3,4,and RMA before becoming a manager in 2010, and later completed my QCF level 5. I enjoy the daily challenges, but most of all, I get the greatest job satisfaction when I feel I've made someone's day no matter how big or small! Seeing our service users happy makes me happy, and having a team who consistently wants to give a high standard of care and embed a holistic person centred care approach makes it all possible.

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Ionela-Adriana Bodale

Job Title: Deputy Manager

Joined: 2021

I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a nursing home as a carer and gradually progressed through various roles including Senior Carer, Duty Manager, Liaison Manager, and Infection Control Lead. These experiences sparked my passion for leadership and inspired me to pursue a career in management within social care. I’m currently studying Business Administration and will graduate this July. I also hold an NVQ Level 5 in Health and Social Care, and my next step is a Master’s degree at LSBF London. My motivation comes from making a positive difference in the lives of those we care for and supporting teams to deliver the best possible standards. I’m dedicated, driven, and excited about the future in social care leadership.

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Sue Lyman

Job Title: Team Leader

Joined: 2015

Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job which I enjoyed, 10 years later I'm still there now as a Team leader and NVQ 3 in adult care. Every day is different, dementia and elderly care is now a passion it takes dedication, resilience and a commitment to make every life happy, dignified and part of a family. Other than having my own children it's the most rewarding role I've ever had.

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Scott Embleton

Job Title: Activity Co-ordinator

Joined: 2014

I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care worker on nights, after COVID was over and the pubs opened again I stayed at alexander house but changed roles to become the activities coordinator.

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Amy Dunn

Job Title: Deputy Manager

Joined: 2015

I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my first child and after going on maternity leave, I decided I wanted to go back into care home environment to do nights to fit around my family life. I started worked in Alexander House, where I have now been for over 10 years. I started in Alexander House as a night care worker due to my partner working during the day and this fitted round our young children, and later I became a team leader! As my children grew i grew with the home. I started days when my children started school. Become head of care and then Deputy Manager. Alexander House is my extended family and my second home. I have nvq level 2 and 3 and have completed CHAPS Training - (care home practitioner) I think of myself as a good leader and support the Registered Manager in ensuring the safety, well-being, and quality of care provided to residents is outstanding.

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