Alexander House

140/142 Folkestone Road, Dover CT17 9SP
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9.9 78 Reviews
  • Alexander House, Dover
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.

Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.

Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.

Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.

Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1450
  • RESPITE Self-Funded Residential Care: £1300 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1450

Fees are dependent on the Room and the person centred care

These prices are only a guideline, please contact Alexander House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jill Hyland (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (24)

Alexander House Reviews (78)

Total of 78, showing 61-78
9.9

Alexander House has a Review Score of 9.9 (9.867) out of 10, based on 15 reviews in the last 2 years. Over all time Alexander House has 78 reviews.

Overall Experience

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Review from Diane B (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in a very good home, well looked after. Food good, rooms clean. Staff appear to be very caring. I live in Canada so difficult to give an assessment on daily or constant visits. I have just spent six days with her and taken her out for lunch, afternoon teas. Did not see any activities taking
place. I telephone frequently and staff are very courteous and helpful. My mother appears and says she is content. The new manager is very well qualified. She is very caring and patient with residents. I have no concerns about my mother being in Alexander House.

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Review from S N (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very nice home. I think that my Dad is settling in very well. They have been very patient with him, helping him to settle in and he has got to know the staff and residents there. I'm quite happy with everything. The food there is very good - one of the things I noticed when I first went to
view the home is that the kitchen is all open plan - nothing is hidden. Dad walks about the home, visiting the lounge. He is happy there.

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Review from Peter J (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems very nice and is quite pleasant. Staff seem amiable. We've visited a couple of times and as far as I can see the meals are acceptable. I couldn't really see any faults. My friend has got a pleasant little room - more or less en-suite. The home is also accessible in the area.

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Review from K W (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very friendly and caring. Always come at different times and days to see mum and they're always caring and efficient. The home is very well run and the food is good (I like the fact you can see it being prepared on your way in.) I would recommend it to other people.

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Review from Iain W (Son of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and seem happy working at Alexander House. The manager and assistant manager are helpful in answering questions and welcoming when we visit.


Carers seem to genuinely enjoy their work with residents. Mother's bedroom is clean, which is important, along with clothes. Service users

look content and cared for.


Service users are washed and dressed properly - good.

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Review from M S (Friend of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to see my friend today and was pleased with what I found.
She had put on weight, looked happy and was clean and smartly dressed.
Two other residents came and joined us to have a cup of tea. They all look so happy.

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Review from Elaine M (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Alexander House for twenty months before her death at Easter this year. She was extremely well looked after and we always found the manager and staff very caring, kind and cheerful with her throughout the progression of her illness. We were specially grateful for the compassionate
way she was cared for at the time of her passing. It was always easy to talk to any of the staff on duty on our visits and we never felt any anxiety about her staying at Alexander House.


Many thanks to everyone there for taking away any worries we might have had about Mum being so far away from our home.

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Review from Gloria L (Cousin of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has moved into Alexandra House to be closer to her friends. The staff are very good and will encourage my cousin daily to join in with activities and spend time with the other residents but she likes to spend a lot of time in her room! I love visiting Alexandra House it is always welcoming
and friendly - save me a room!!!

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Review from L B (Daughter of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all at Alexandra House - my parents are so pleased to be back together under one roof. It was a very upsetting time when they were apart. They like being here and when I visit it is like a home from home, everyone makes you feel welcome from the moment you walk in the door.

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Review from Xenia S (Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living here. I like the sun lounge and the seaside lounge. I also like our hens in the garden.

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Review from Marie P (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and attention to the residents needs. Comfortable and clean. Food is very good and fresh. Staff very caring.

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Review from Valerie F (Niece of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very well cared for.

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Review from Anglea B (Friend of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I consider the staff welcoming and helpful and there is always someone available if residents need help. The resident I visit have a comfortable and clean room. In the recent weeks the décor of the sitting room has been changed with the addition of pleasant pictures and new curtains. The food is freshly
prepared.

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Review from Philip J (Brother of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent ethos. Excellent atmosphere of care.

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Review from Sandra H (Daughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice friendly home. Staff are excellent, and care for the elderly very well. Food is excellent, cooked on premises.
A nice clean environment.

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Review from Keith M (Son of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We usually go and visit my mother every week and have always found the staff to be very friendly and helpful. The food looks extremely nourishing and well presented. The premises is always kept clean and tidy.

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Review from Rosemary B (Sister of Resident) published on 31 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally he is well looked after by caring staff who seem very fond of him. The home is light and bright but his bedroom furniture is very shabby, drawers broken etc. There are some activities but he is not always interested in bingo or keep fit.

Reply from Kerry Rowland, Registered Manager at Alexander House

We at Alexander House would like to thank you for your review and look forward to seeing you soon.

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Review from Lorraine G (Daughter of Resident) published on 31 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Alexander House in March 2015 and after an unsettled start has settled and seems happy. She enjoys her food which is always lovely and her room is lovely and comfortable. She can be contrary but the staff always seem to be able to care for her whilst in her moods. Overall I am happy with
the way she is cared for, and have complete peace of mind know that she is happy being here.

Reply from Kerry Rowland, Registered Manager at Alexander House

We at Alexander House would like to thank you for you kind review and wish you all the best.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Alexander House is calculated as follows: ( (157 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 180 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (5)

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Jill Hyland

Job Title: Registered Manager

Joined: 2007

I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my NVQS 2,3,4,and RMA before becoming a manager in 2010, and later completed my QCF level 5. I enjoy the daily challenges, but most of all, I get the greatest job satisfaction when I feel I've made someone's day no matter how big or small! Seeing our service users happy makes me happy, and having a team who consistently wants to give a high standard of care and embed a holistic person centred care approach makes it all possible.

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Ionela-Adriana Bodale

Job Title: Deputy Manager

Joined: 2021

I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a nursing home as a carer and gradually progressed through various roles including Senior Carer, Duty Manager, Liaison Manager, and Infection Control Lead. These experiences sparked my passion for leadership and inspired me to pursue a career in management within social care. I’m currently studying Business Administration and will graduate this July. I also hold an NVQ Level 5 in Health and Social Care, and my next step is a Master’s degree at LSBF London. My motivation comes from making a positive difference in the lives of those we care for and supporting teams to deliver the best possible standards. I’m dedicated, driven, and excited about the future in social care leadership.

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Sue Lyman

Job Title: Team Leader

Joined: 2015

Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job which I enjoyed, 10 years later I'm still there now as a Team leader and NVQ 3 in adult care. Every day is different, dementia and elderly care is now a passion it takes dedication, resilience and a commitment to make every life happy, dignified and part of a family. Other than having my own children it's the most rewarding role I've ever had.

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Scott Embleton

Job Title: Activity Co-ordinator

Joined: 2014

I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care worker on nights, after COVID was over and the pubs opened again I stayed at alexander house but changed roles to become the activities coordinator.

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Amy Dunn

Job Title: Deputy Manager

Joined: 2015

I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my first child and after going on maternity leave, I decided I wanted to go back into care home environment to do nights to fit around my family life. I started worked in Alexander House, where I have now been for over 10 years. I started in Alexander House as a night care worker due to my partner working during the day and this fitted round our young children, and later I became a team leader! As my children grew i grew with the home. I started days when my children started school. Become head of care and then Deputy Manager. Alexander House is my extended family and my second home. I have nvq level 2 and 3 and have completed CHAPS Training - (care home practitioner) I think of myself as a good leader and support the Registered Manager in ensuring the safety, well-being, and quality of care provided to residents is outstanding.

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