Alexander House

Access available 24 hours a day. Staff and management very caring.

I feel Mum is looked after and is safe and kept clean.

Alexander House was visited on December 14th 2017 when they had a Christmas luncheon for resident and family. The staff were incredibly friendly and personable. Lunch was beautifully presented and was delicious. All of the staff are respectful of their residents and treat everyone with kindness. As I live in the USA I was very concerned with my father going into a care home. After visiting this week, I am going home very relieved that my father is surrounded by wonderful caregivers.

Caring environment, approachable staff, attractive surroundings.

My mother is in a very good home, well looked after. Food good, rooms clean. Staff appear to be very caring. I live in Canada so difficult to give an assessment on daily or constant visits. I have just spent six days with her and taken her out for lunch, afternoon teas. Did not see any activities taking place. I telephone frequently and staff are very courteous and helpful. My mother appears and says she is content. The new manager is very well qualified. She is very caring and patient with residents. I have no concerns about my mother being in Alexander House.

This is a very nice home. I think that my Dad is settling in very well. They have been very patient with him, helping him to settle in and he has got to know the staff and residents there. I'm quite happy with everything. The food there is very good - one of the things I noticed when I first went to view the home is that the kitchen is all open plan - nothing is hidden. Dad walks about the home, visiting the lounge. He is happy there.

The home seems very nice and is quite pleasant. Staff seem amiable. We've visited a couple of times and as far as I can see the meals are acceptable. I couldn't really see any faults. My friend has got a pleasant little room - more or less en-suite. The home is also accessible in the area.

Staff always very friendly and caring. Always come at different times and days to see mum and they're always caring and efficient. The home is very well run and the food is good (I like the fact you can see it being prepared on your way in.) I would recommend it to other people.

Staff are friendly and seem happy working at Alexander House. The manager and assistant manager are helpful in answering questions and welcoming when we visit.

Carers seem to genuinely enjoy their work with residents. Mother's bedroom is clean, which is important, along with clothes. Service users look content and cared for.

Service users are washed and dressed properly - good.

Two other residents came and joined us to have a cup of tea. They all look so happy.

My mother lived in Alexander House for twenty months before her death at Easter this year. She was extremely well looked after and we always found the manager and staff very caring, kind and cheerful with her throughout the progression of her illness. We were specially grateful for the compassionate way she was cared for at the time of her passing. It was always easy to talk to any of the staff on duty on our visits and we never felt any anxiety about her staying at Alexander House.

Many thanks to everyone there for taking away any worries we might have had about Mum being so far away from our home.

My cousin has moved into Alexandra House to be closer to her friends. The staff are very good and will encourage my cousin daily to join in with activities and spend time with the other residents but she likes to spend a lot of time in her room! I love visiting Alexandra House it is always welcoming and friendly - save me a room!!!

Thank you to all at Alexandra House - my parents are so pleased to be back together under one roof. It was a very upsetting time when they were apart. They like being here and when I visit it is like a home from home, everyone makes you feel welcome from the moment you walk in the door.

I enjoy living here. I like the sun lounge and the seaside lounge. I also like our hens in the garden.

Good care and attention to the residents needs. Comfortable and clean. Food is very good and fresh. Staff very caring.

My aunt is very well cared for.

I consider the staff welcoming and helpful and there is always someone available if residents need help. The resident I visit have a comfortable and clean room. In the recent weeks the décor of the sitting room has been changed with the addition of pleasant pictures and new curtains. The food is freshly prepared.

Excellent ethos. Excellent atmosphere of care.

A nice clean environment.

We usually go and visit my mother every week and have always found the staff to be very friendly and helpful. The food looks extremely nourishing and well presented. The premises is always kept clean and tidy.