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Greenbanks Care Home

31 Buckland Road, Maidstone, Kent ME16 0SL
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Greenbanks Care Home, Maidstone
Greenbanks Care Home, Maidstone
Greenbanks Care Home, Maidstone

Greenbanks is a care home situated close to Maidstone town centre and all local amenities.

The home specialises in people with dementia to help them remain as independent as possible. Staff spend time taking the residents to explore the local facilities.

Greenbanks is committed to providing a quality service for residents by caring, competent, well-trained staff in a homely atmosphere.

Care Provided by Greenbanks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400N/A
Residential Dementia CareFrom £1,450N/A

Contact Greenbanks Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kelly Wright (Manager)

Local Authority / Social Services

Admission Information

  • Ages 48+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (9)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Greenbanks Care Home Reviews (57)

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9.5

Greenbanks Care Home has a Review Score of 9.5 (9.511) out of 10, based on 9 reviews in the last 2 years. Over all time Greenbanks Care Home has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from Sophie W (Granddaughter of Resident) published on 21 October 2025 Submitted via Postal Card
Overall Experience

My nan has been in Greenbanks for 7 months and she has improved so much. Eating, taking part in activities and look amazing. The staff and management are very open. If you are wanting a lovely home please consider Greenbanks.

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Review from Jason M (Son of Resident) published on 14 October 2025 Submitted via Postal Card
Overall Experience

I am happy with my dads care and the staff are fantastic.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you so much for taking the time to leave a lovely review. We are glad that you are happy with your dads care. Our offfice door is always open is you want to chat. We will continue to provide your loved ones with the best possible care.

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Review from Michelle M (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience

My sister and I really liked the feel of Greenbanks from our first visit we were greeted warmly by the manager. She spent time with us listening to our concerns regarding Mum's care. She showed us the room that was available and the home, it was all clean, bright and airy, and had a homely feel. The room was lovely with an en-suite shower room and a very comfy bed. We noticed how happy and settled the other residents seemed which was very reassuring. The food is home cooked, and mum enjoys her food. The staff are wonderful, all friendly, approachable, and go above and beyond to help with anything. The manager and owner do an amazing job and are always available to help and advise. It has taken mum a little while to settle in but now has nothing but praise for everyone at the home. Just knowing mum is well cared for and is now safe is wonderful and we couldn't ask for anymore.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review, I understand how distressing it can be for someone in their own home coming into full time care and also how upsetting it is for families to have to make this decision, and that is why we try to make the transfer as calm as possible for all involved. Having Mum stay with...  

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Review from Roz L (Daughter-in-law of Resident) published on 9 April 2025 Submitted via Postal Card
Overall Experience

Greenbanks has exceeded our expectation. The staff are welcoming and friendly - nothing too much trouble. We believe that our relative has fitted in well and is happy and content.

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Review from G B (Friend of Resident) published on 9 April 2025 Submitted via Postal Card
Overall Experience

A very clean and tidy home, staff are very friendly and interact will with the residents. Food all seems very good and varied. I would say a well run and friendly home.

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Review from P W (Daughter of Resident) published on 30 January 2025 Submitted via Website
Overall Experience

I am very happy with the overall care of my father. He has complex needs which are met completely. In fact, the team at the home go over and above to ensure he is happy and feels cared for. When I visit, I always get looked after and can certainly feel the warmth and friendly atmosphere from all of the team. I particularly like how the place is made to feel like my dad's home.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. It is a pleasure to care for Dad and the interaction with himself and the family is fantastic. Making each client's room personalised is important to us to make sure they feel at home and that they keep their individual personality.

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Review from Julia T (Daughter of Resident) published on 29 January 2025 Submitted via Website
Overall Experience
When I first came to look at the Care Home in October 2024, the first thing I noticed was no unpleasant smells and how clean it was.
The care manager told me that their staff turnover was very low and their ethos was that this was the resident's home where the carers worked.
The care home was recommended to us by a friend whose mother had spent time here and they were very pleased with her care and we as a family feel lucky to have found a place for our father here.
I cannot fault the care my father has had whilst being at Greenbanks Care Home, in Maidstone. The staff are very friendly, kind and caring towards their residents and are often seen doing activities to motivate and occupy them.

My father had a serious seizure which left him with vascular dementia before entering the home but he always says that he cannot fault the care he has had, enjoys the food and company and is contented, which is all we ask for.

Reply from kelly wright, Manager at Greenbanks Care Home

Thank you for the review, it's nice to hear that the care we provide is acknowledged and that you feel Dad was looked after by the long-standing staff. We pride ourselves on a fresh environment when you enter, and making sure that the families feel comfortable when they come to see their loved ones.

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Review from Karen H (Niece of Resident) published on 29 January 2025 Submitted via Website
Overall Experience
I am so pleased that my auntie is in such a fantastic home, all the staff and management are so welcoming and friendly and I am always greeted with a cup of coffee on arrival.
My aunt has the best care available to her and I am updated on her wellbeing when I visit the home or by phone if needed.

They have lots of activities available from puzzles to days out.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you so much for the review. It is a great pleasure to look after your auntie. Our staff take great care in looking after our clients as well as family members, ensuring that you are supported and made to feel welcome when visiting.

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Review from Nicky M (Wife of Resident) published on 29 January 2025 Submitted via Website
Overall Experience

Well, it's been since April 2024 that my husband was moved into Greenbanks care home. He is still extremely happy there and tells me all the time how wonderful all the staff are, I am so grateful for everything they do for my husband, nothing is too much trouble for any of the staff. There's a brilliant atmosphere with lots of laughter too, they like to keep all the residents happy, they have their best interests at heart. I'm always kept up to date regarding my husband's medication. Management is very helpful with any questions, and they are very welcoming to all visitors. Greenbanks is a wonderful care home.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you so much for the review. We like to create an environment which is home from home. It's a pleasure to look after your husband he has a great sense of humour which makes everyone smile.

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Review from Linda C (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience

Mum was reluctant to go in a home but after several falls at home and hospital trips it was the best and safest option for her. Greenbanks has a lovely atmosphere, lovely staff and is a home-from-home. Can visit anytime of day and staff make you feel very welcome. Mum is happy, looked after very well and all her needs are cared for, which in turn makes all her children happy knowing she is being looked after. Would recommend, they really do make you feel at home; residents and visitors.

Reply from Asmeeta Varsani, Director at Greenbanks Care Home

Thank you for the review. For families knowing that they are able to visit their relatives when it suits them is important and is something that we encourage, and for the clients to keep it as normal for them as possible to be able to see their loved ones. As always anyone visiting is welcomed with opened arms and a cheeky cup of tea thrown in.

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Review from Trevor S (Son of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

After having my mum come from her own home with 4 carers a day, I am so pleased with the care that she is given now. All of her needs are being met and amazing staff. I couldn't have wished for better.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home
Thank you for the review. We are so happy to have Mum with us as she is a pleasure to see every day.

The staff are committed to giving the best care to each and every client that is here.

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Review from Lesley N (Daughter of Resident) published on 21 December 2023 Submitted via Website
Overall Experience
We could not feel more fortunate to have had our dad spend the end of his life in the care of Greenbanks. From the moment he arrived, until his passing, the staff could not have treated him any better. We were always welcomed during visits and staff were super proactive in involving other professionals in making sure he received the best care possible. Their links with outside agencies are exemplary.
The staff are a brilliant team and the atmosphere within the building top notch.

Thank you to everyone involved in caring for Dad and for the kind, considerate support that you gave us as a family.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you so much for taking the time to share your experience at Greenbanks. Ensuring the clients and families are happy is our top priority, making sure that we do everything possible including involving external agencies when needed to make sure that the clients receive immediate care they...  

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Review from C O (Daughter of Resident) published on 15 December 2023 Submitted via Website
Overall Experience

This place is fantastic! I work in care and know this is the best place for my dad. I have experience of lots of different care settings and Greenbanks is second to none! My dad is really well cared for, he can be challenging at times but the staff handle him brilliantly. The staff are well established and nearly all have worked there for a number of years which says a lot in my eyes. The home is lovely and clean, nicely decorated and smells nice (unlike many others!). The food is of a good standard with good variety and choice. The management team are accessible and open, they make time to talk to you if you want to. Dad is not one to join in with others but other residents seem very happy. No complaints and definitely good value for money compared to other care homes in the area.

Reply from kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. We pride ourselves in a clean and odour-free home for residents and families to enjoy. Making myself available for residents and families to approach is very important to me and this shows that we are an open book and I am happy to discuss what people are worried...  

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Review from Anita G (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience
The owner and manager were encouraging and extremely friendly. On first visit, before moving my father to this facility, my mother was shown around and even shown the kitchen!
The staff are always caring and friendly. The home is always clean and there is no smell of urine! They regularly have entertainment and activities, including some visits out. They encourage development and independence.

My father is extremely happy with his care. He has always enjoyed a good range of food, indicating the food is good. Thank you for everything.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. Dad has expressed several times how much he enjoys the food and it is nice to see that nothing goes to waste. It is a pleasure looking after Dad and spending our days out where Dad enjoys entertaining us and having a good laugh and a lovely time.

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Review from J L (Daughter of Resident) published on 9 February 2023 Submitted via Website
Overall Experience
Greenbanks Care Home always made me very welcome when visiting my mother, it was definitely a home from home. Over the summer of 2022, they organised a minibus on two separate weeks when they took residents out for day trips, some local and others further afield. My mother who always loved an outing managed to go on trips to the seaside, local garden centres and local parks. Coffee, cake and lots of laughs seem to be the order of the day.

Nearer Christmas a charity worked with the home and made some of the residents' wishes come true, my mothers being one of them. An emotional time but as a family, we are very grateful to the home for arranging it.

Reply from Asmeeta Varsani, Director at Greenbanks Care Home
Thank you for the lovely review.
We all know Mum enjoyed her days out and for us to be able to spend that time with her was priceless.

Only having half a cake (not a whole one) so she told you made us laugh and for us to be able to care for Mum knowing how lovely she was made it all...  

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Review from E C (Daughter of Resident) published on 21 December 2022 Submitted via Website
Overall Experience

Our mother spent the last 6 months of her life at Greenbanks Residential Care Home. During that time she was always treated with respect and affection by all the staff. Due to their care, her mobility improved, as did her overall health and she enjoyed a summer of outings and visits. When in November her health suddenly deteriorated she chose to stay at Greenbanks rather than go to hospital. The staff at Greenbanks and the medical practice were marvellous, they ensured she had the medical attention she needed whilst staying in the place she now regarded as home. We were allowed to visit at any time and for the last week, one of her children was by her side 24 hours a day. During that time we were all impressed by the way the staff spoke to all the residents and to each other. As a family, we are all very grateful to the staff and other residents of Greenbanks for helping us to make the end of our mother's life as good as the rest of her life had been.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home
Thank you for your review. The time we spent with Mum and the outings we did will always be in our memory, as Mum made these so enjoyable from sending you away from a visit as she wanted to come to the beach, to telling us please don't tell me daughters I had a whole cake not half of one.

The...  

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Review from Jan B (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card
Overall Experience

My mum has settled very well at Greenbanks. The staff are lovely and take very good care of her. The family are always made very welcome when we visit. We have been impressed with the amount of work being put into the building and grounds. Mum says the food is very good and has enjoyed several trips out in a minibus this month, including a day to Dymchurch.

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Review from M B (Wife of Resident) published on 24 August 2022 Submitted via Website
Overall Experience
My husband went into this home in Aug 2021. By mid-October he was referred to Psychiatric Team without my knowledge - wanted to prescribe drugs to make him more compliant in mornings. Given our marching orders in Nov 2021 - told my hubby had challenging behaviour but think I was becoming a thorn in their side! Moved to new home in Feb 2022 and within two weeks was told my husband did not have challenging behaviour!
Have spoken to family of two other residents at my husband's nursing home who recently got their marching orders from Greenbanks for challenging behaviour and I know of one other who was asked to move and is now out of the area.

The staff are lovely but overworked. I saw no indication of activities taking place and there is no garden to speak of - a concrete path up the side of the building. Unless you want your loved one to sit in a chair like a zombie all day then avoid this place. So grateful I was able to take my husband for walks every other day.

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Review from Dennis O (Son of Resident) published on 17 August 2022 Submitted via Website
Overall Experience
My mum was transferred to Greenbanks Care Home and I cannot praise the staff enough.
Nothing is too much trouble and they really took the time to understand my mother and her needs, as well as really getting to know the family.

If I could give them another star I honestly would. Any issues that arose they dealt with promptly and efficiently. I felt rest assured knowing they were on the case even during the pandemic which goes to show that not all heroes wear capes.

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Review from P R (Daughter of Resident) published on 26 July 2022 Submitted via Website
Overall Experience
To begin with, everything was great. As soon as issues arose management did not want to know or help sort out issues. The care staff was fab, especially one of my father's carers. The food was very good too.

My father was served notice, no compromise or solutions. Unless you are bed bound or immobile this home is to be avoided! If you are happy to sit and look at 4 walls with very little stimulation this is the right place. Very disappointed and also very expensive for residential care.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home
Thank you for bringing the issues you have to my attention. Our aim is to provide the best possible care to those we support and it is something we take very seriously.

Outside professions are involved in all client's welfare and help all care homes deal with each individual's issues and family's...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 November 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Frequently Asked Questions about Greenbanks Care Home

What types of Care is Greenbanks Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greenbanks Care Home have?

There are 17 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Greenbanks Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.

How far is Greenbanks Care Home to the centre of Maidstone?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenbanks Care Home to verify any information. View our terms and conditions. Greenbanks Care Home has an Enhanced Service -more info.