Shakti Lodge

208-212 Princes Road, Dartford DA1 3HR
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9.9 43 Reviews
  • Shakti Lodge, Dartford
Shakti Lodge, is a small, friendly home supporting 26 older people and people living with dementia.

Situated in the heart of Dartford the home is easily accessible with a delightful, secure garden to the rear of the building with decking and patio areas amongst mature trees and shrubs.

People are encouraged to maintain links with their local community and visitors are always welcome. There is a wheelchair accessible vehicle and minibus available for outings and shopping trips.

Shakti Lodge offers quality, person-centred, residential dementia care in a homely setting.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 26 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1450
  • Self-Funded Residential Dementia Care: £1100 – £1450
  • RESPITE Self-Funded Residential Care: £1100 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1500

These prices are only a guideline, please contact Shakti Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Shakti Lodge

Person in charge

  • Nicola Murphy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (26)

Shakti Lodge Reviews (43)

Total of 43, showing 21-40
9.9

Shakti Lodge has a Review Score of 9.9 (9.854) out of 10, based on 11 reviews in the last 2 years. Over all time Shakti Lodge has 43 reviews.

Overall Experience

  • 33
  • 10
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Date Published

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Review from Catherine B (Daughter of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m pleased with the care given to my dad by the staff at Shakti. They are very responsive to any questions I have and always have Dad’s needs in mind. They work hard to ensure Dad is safe, happy and as healthy as possible. Despite Dad’s dementia, which causes him great confusion and distress at times,
the staff respond kindly and with support to reassure him. Whenever I’ve visited, the home has been clean and tidy, staff have been present and watchful of the residents. Overall, I can see my dad is happy and settled in Shakti, and I’m very grateful for all the hard work of the team.

Reply from Nicola Murphy, Quality and Compliance Officer at Shakti Lodge

Thank you so much for your lovely review. We will share your comments with our staff. Thank you again.

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Review from Kim G (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Shakti Lodge for a year now, which has unfortunately coincided with the Covid-19 lockdowns, but he is very well looked after and seems very happy there. In the beginning, I was able to visit every day, but obviously, as time went on we were not allowed inside, but we were always able
to phone or do a video call. There is also a visiting pod that allows us to visit safely, and with the new restrictions, a visitor is now allowed inside, which is a great welcome to both the residents and their families. The whole team are very friendly and welcoming, and you are always kept updated on any concerns they may have at any time. I feel comforted that my Dad is receiving the best possible care in a home from home setting and atmosphere.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your review and for your support over the past year; it certainly hasn't been an easy one. We are all so happy we are now allowed visits to the home and are looking forward to getting back to some normality. I will share your review with all our staff; thank you.

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Review from Tanya H (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shakti Lodge has been caring for my mother for over a year now. The staff are so friendly, helpful and welcoming. During the corona pandemic, they have organised regular FaceTime calls, so I have still been able to stay in touch and have some contact with my mum. I feel it benefits from being a smaller
home where they all know each other, and I see the same staff when I go so they really know the people they are caring for.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you, Tanya, for all your support over the past year and your kind comments today. I will share your review with our staff.

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Review from Pete B (Wife of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only once been into Shakti Lodge, Covid safety would not allow more, but my wife seems very happy, and it seems she is well looked after by the very pleasant staff. The girls had done everything possible to keep me informed of my wife’s well being.
I can only guess at some of the following questions
as I have not been able to look at the home personally.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you very much for your review; we hope that we will be allowed to have visitors back very soon. Thank you for all your support.

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Review from Lena L (Sister of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I have visited the home, I am always made very welcome, and I am happy with the care that is provided. I feel she is happy there as they do try and find suitable entertainment for their residents, particularly music to which she always taps her feet. One of the carers has arranged for me
to receive video calls from her, so I can see her whilst the pandemic is still preventing me from actually seeing her; when I am unable to see her in the Pod.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you so much, Lena, it is always lovely to hear that our residents and their families are happy.

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Review from Diane T (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the safe pod is excellent for seeing your parent. It's been a long time in lockdown for them, so being safe to see them is a way forward.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your review. The Safe pod has been a great success. We now have our own Safe pod, which we are due to start making appointments for. We will be in contact very soon.

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Review from Julia F (Wife of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Shakti Lodge on 12th February 2020. He seems to be very happy living there although he doesn't know where he is.
I am very pleased with the care and attention he has received since his admission. I must stress how well I have been treated by all the staff. I always feel welcome.
It is so important on leaving to know he is being well cared for. I am always kept in touch by phone when there is any change and my questions are answered.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your lovely words, and also your support. I will give our staff your feedback.

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Review from Rita (Friend of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff. The care home is very welcoming to all visitors. The home is very well managed and I would recommend them to anyone. The staff are always welcoming and go the extra mile for all residents and visitors.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you Rita for your lovely review. We will share your comments with our staff.

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Review from Sharon A (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind and caring. The atmosphere is homely. Activities coordinator is great and works hard to engage residents. Mum always looked well cared for.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your lovely review which I will share with our team.

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Review from Francesca C (Daughter-in-law of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Shakti Lodge enough for their care of our mother/nan. They made her so happy for the year she was with them and showed so much love and kindness during her time there. With so many horror stories about care homes I would have no hesitation in recommending this care home.
Thank you again to all of the staff from the Caton family.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you so much for your lovely review. We were very fond of your mother/nan and are glad that you gave us the opportunity to get to know her and care for her. Our best wishes to you all.

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Review from Elizabeth A (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended this home to a friend whose mother had dementia. Unfortunately, my friend died with cancer, but am pleased that her Mum is here at Shakti Lodge, Dartford, knowing she is being looked after so well. Personally, it took 13 residential homes for me to see the right place for
my Mum. She has now been here 6 years and there has never been a time I have felt she needed to change.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your lovely review, we are so happy that you found us and chose us to care for your mother. Thank you for recommending us!

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Review from Jan B (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shakti Lodge provides bespoke care for residents.
Physical and mental health issues are appropriately addressed.
Visitors are welcomed and invited to share events with residents, this really is a home from home.
All staff are professional and have a positive, caring approach to residents.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you so much for your lovely review.

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Review from Sue S (Regular Volunteer) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always been welcomed and accommodated.
Staff very caring and friendly.
Residents seem 'at home' and well cared for especially when they are disruptive - problems sorted out very quickly.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your positive review. I will share your lovely comments with our staff.

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Review from G A (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Shakti Lodge is a nice, warm and comfortable environment. Quite homely with a lovely garden. The only thing I have found a bit upsetting is when I find lots of clothing, including underwear in my Mum's room. Her clothing is all clearly marked and I wouldn't want her to be wearing someone else's
knickers or any other items. Also, finding other people in her clothes. I understand times get busy but that's not really an excuse when items are marked.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your kind comments. I will investigate the issue of misplaced items of clothing and monitor, however should this happen again please do let me know straight away.

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Review from Lisa A (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took a long time to get my mum into a home and Shakti Lodge was one of the last I saw. She has only been in there a month but so far I am very happy with the level of care she gets. She has plenty of stimulation and has enjoyed being around others.
I feel she has become less depressed because she
has people to look out for her and keep her company more than when she was at home. Long may this continue.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your lovely review. We are all delighted that your Mum has settled in so well at Shakti Lodge and that you are happy with her care.

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Review from J B (Daughter-in-law of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shakti Lodge was a warm and friendly home from home for my lovely mum-in-law. The staff were so kind and considerable and were lead by a superb manager who always had time to talk to both her and me.
I want to thank all the team at Shakti Lodge and would recommend them to all.

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Review from Barbara T (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care home that my mum is in. She is always clean and presentably dressed. The home is always clean and tidy never had any bad smells, all the residents are well cared for.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you very much for your lovely review. I will pass on your comments to our staff who will be delighted to hear that you are happy with the service they provide.

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Review from Janet B (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shakti Lodge manager went to Wolverhampton to assess Mom prior to her joining them. This gave her confidence and immediately she felt part of a community. Food is excellent - home cooked. Events eg Remembrance Sunday, Diwali, Halloween are celebrated residents enjoy these, so do relatives who are also
invited. Contact with myself is excellent, staff speak freely and honestly so helping me to enjoy quality time with Mom. Positivity/care and humour make this a real home for everyone.

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Review from Sandra T (Daughter of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having settled my Aunt at Shakti Lodge earlier in the year, I was so fortunate to find a vacancy for my Dad too, both suffering Alzheimer's and dementia. The staff have such compassion and kindness, nothing is too much trouble for either the residents or their families. A bright, fresh and homely atmosphere,
with regular activities that families can join in to make new memories from an otherwise difficult time in the resident's lives.


Congratulations on receiving a 5* rating for food safety and hygiene practices, and from what I've witnessed meals are tasty, attractive and well balanced.

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Review from George S (Brother of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in Shakti Lodge for almost two years and as I live in Southern Ireland, my visits to him are limited. When I do visit him, all of the staff and management seem to have a good rapport with him and are always ready to help me if I need news about what is going on. I am
very happy with the way my brother is treated.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Shakti Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Shakti Lodge is calculated as follows: ( (111 Excellents x 5) + (19 Goods x 4) ) ÷ 130 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shakti Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Nicola

Nicola Murphy

Job Title: Home Manager

Joined: 2018

Nicola has been the Home Manager of Shakti Lodge since Nov 2021. Nicola has always worked inside the healthcare industry and has 13+ years experience.

Helen

Helen Banbrook-Reed

Job Title: Activities Co-ordinator

Joined: 2021

Helen joined our team at Shakti Lodge in 2021. Helen always makes sure to include our residents interests and hobbies when organising and planning activities for our residents. Helen offers an array of activities inside the home and frequently organises trips out on our mini bus.

Kam

Kam Kumari

Job Title: Cook

Joined: 2018

Kam really enjoys cooking for our residents and always makes sure to meet any needs or requirements.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shakti Lodge to verify any information. View our terms and conditions. Shakti Lodge has an Enhanced Service - more info.