Shakti Lodge

My mum has been at Shakti Lodge for four weeks now and since we first entered the staff have been so kind, so friendly and always welcoming and very attentive to all the residents. My mum loves it there. It is clean, bright and roomy. The feeling there is like you are part of one big family. They do daily activities and trips out. I am so happy my mum is there, knowing she is looked after so well by very caring and friendly staff.

Mum is very well cared for. She is happy and calm always clean and tidy whenever I pop in. Shakti Lodge feels like their own home. A home from home with caring cheerful staff. From what I’ve seen all the residents are cared for with dignity and love.

We had to find a care home for my mum when she was no longer able to live on her own. The manager of this home is really helpful, and we have been so happy with our choice. The home is run really well, and it feels like you are part of one big family. All the staff have been kind and friendly. Whenever I visit, I have always felt welcomed. My mum is really happy and has settled quickly. The staff know all the residents really well, and nothing seems too much trouble for them. We have been impressed with the range of activities that are provided for the residents, including day trips out. The home is always really clean, and it also has a well-kept garden outside, which is nice to sit in on sunny days. My mum said that she feels happy and safe there. That's all I want for my mum - to be happy. I would highly recommend this care home.

We were apprehensive when she moved in, but we needn't have been; the team are absolutely fantastic, and this stems from the manager down.

We have only praise for the staff who deal with my mother-in-law, who is not an easy client. They are patient and kind. We feel, as a family, that she is cared for amazingly. My mother-in-law has a complicated medication system, but this has still been sorted promptly and efficiently. Staff are friendly and helpful with any questions we have.

I am very impressed with the high level of care that the staff show to the residents. It is a very difficult job looking after people with dementia, but they do this extremely well.

The staff that have got to know us are always very welcoming and have kept mum safe and happy of which I am very grateful.

I’m pleased with the care given to my dad by the staff at Shakti. They are very responsive to any questions I have and always have Dad’s needs in mind. They work hard to ensure Dad is safe, happy and as healthy as possible. Despite Dad’s dementia, which causes him great confusion and distress at times, the staff respond kindly and with support to reassure him. Whenever I’ve visited, the home has been clean and tidy, staff have been present and watchful of the residents. Overall, I can see my dad is happy and settled in Shakti, and I’m very grateful for all the hard work of the team.

My dad has been at Shakti Lodge for a year now, which has unfortunately coincided with the Covid-19 lockdowns, but he is very well looked after and seems very happy there. In the beginning, I was able to visit every day, but obviously, as time went on we were not allowed inside, but we were always able to phone or do a video call. There is also a visiting pod that allows us to visit safely, and with the new restrictions, a visitor is now allowed inside, which is a great welcome to both the residents and their families. The whole team are very friendly and welcoming, and you are always kept updated on any concerns they may have at any time. I feel comforted that my Dad is receiving the best possible care in a home from home setting and atmosphere.

Shakti Lodge has been caring for my mother for over a year now. The staff are so friendly, helpful and welcoming. During the corona pandemic, they have organised regular FaceTime calls, so I have still been able to stay in touch and have some contact with my mum. I feel it benefits from being a smaller home where they all know each other, and I see the same staff when I go so they really know the people they are caring for.

I can only guess at some of the following questions as I have not been able to look at the home personally.

Every time I have visited the home, I am always made very welcome, and I am happy with the care that is provided. I feel she is happy there as they do try and find suitable entertainment for their residents, particularly music to which she always taps her feet. One of the carers has arranged for me to receive video calls from her, so I can see her whilst the pandemic is still preventing me from actually seeing her; when I am unable to see her in the Pod.

I think the safe pod is excellent for seeing your parent. It's been a long time in lockdown for them, so being safe to see them is a way forward.

I am very pleased with the care and attention he has received since his admission. I must stress how well I have been treated by all the staff. I always feel welcome. It is so important on leaving to know he is being well cared for. I am always kept in touch by phone when there is any change and my questions are answered.

Lovely, friendly staff. The care home is very welcoming to all visitors. The home is very well managed and I would recommend them to anyone. The staff are always welcoming and go the extra mile for all residents and visitors.

Staff are kind and caring. The atmosphere is homely. Activities coordinator is great and works hard to engage residents. Mum always looked well cared for.

I cannot thank the staff at Shakti Lodge enough for their care of our mother/nan. They made her so happy for the year she was with them and showed so much love and kindness during her time there. With so many horror stories about care homes I would have no hesitation in recommending this care home. Thank you again to all of the staff from the Caton family.

I have already recommended this home to a friend whose mother had dementia. Unfortunately, my friend died with cancer, but am pleased that her Mum is here at Shakti Lodge, Dartford, knowing she is being looked after so well. Personally, it took 13 residential homes for me to see the right place for my Mum. She has now been here 6 years and there has never been a time I have felt she needed to change.

All staff are professional and have a positive, caring approach to residents.

Residents seem 'at home' and well cared for especially when they are disruptive - problems sorted out very quickly.