Shakti Lodge

208-212 Princes Road, Dartford DA1 3HR
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9.8 47 Reviews
  • Shakti Lodge, Dartford
Shakti Lodge, is a small, friendly home supporting 26 older people and people living with dementia.

Situated in the heart of Dartford the home is easily accessible with a delightful, secure garden to the rear of the building with decking and patio areas amongst mature trees and shrubs.

People are encouraged to maintain links with their local community and visitors are always welcome. There is a wheelchair accessible vehicle and minibus available for outings and shopping trips.

Shakti Lodge offers quality, person-centred, residential dementia care in a homely setting.
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Care Provided by Shakti Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1450
  • Self-Funded Residential Dementia Care: £1100 – £1450
  • RESPITE Self-Funded Residential Care: £1100 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1500

These prices are only a guideline, please contact Shakti Lodge to find out the exact price for your requirements.

Contact Shakti Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shakti Lodge to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Shakti Lodge
  • Privately Owned

Person in Charge

  • Nicola Murphy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

Visiting

  • Everyone is welcome

Parking

  • Onsite Parking

Shakti Lodge Reviews (47)

9.8

Shakti Lodge has a Review Score of 9.8 (9.778) out of 10, based on 16 reviews in the last 2 years.
Over all time Shakti Lodge has 47 reviews.

Overall Experience
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Reviewer Connection to Shakti Lodge
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Total of 47, showing 21-40
Review from Peter L (Nephew of Resident) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank Shakti lodge enough. Our aunt recently moved in, and it is like a home away from home. The staff (more like extended family) here are absolutely fantastic. There is such positive energy as soon as you walk in. Everyone is happy, smiling, socialising and upbeat. We love how friendly and
kind everyone is. Every time we visit her, she is just beaming from ear to ear, super happy, and very well-groomed - hair is clean and brushed, and her nails had been cut (along with nail varnish), and every couple of weeks, she has her hair styled.
They have entertainment staff to keep them all occupied, day trips out and much more. She just enjoys her time here, and it's evident every time we see her.
They take such good care of her (and all their residents), and I just honestly can't thank them enough.
We were apprehensive when she moved in, but we needn't have been; the team are absolutely fantastic, and this stems from the manager down.
Reply from Nicola Murphy, Home Manager at Shakti LodgeThank you so much for the mind words; I will be sure to let our team know.
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Review from Angela J (Daughter-in-law of Resident) published on 14 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have only praise for the staff who deal with my mother-in-law, who is not an easy client. They are patient and kind. We feel, as a family, that she is cared for amazingly. My mother-in-law has a complicated medication system, but this has still been sorted promptly and efficiently. Staff are friendly
and helpful with any questions we have.
Reply from Nicola Murphy, Home Manager at Shakti LodgeThank you very much for your kind review. I will be sure to share your feedback with the staff.
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Review from M P (Resident) assisted by family/friend published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the high level of care that the staff show to the residents. It is a very difficult job looking after people with dementia, but they do this extremely well.
Reply from Nicola Murphy, Home Manager at Shakti LodgeThank you so much for this lovely review. We are so glad that you are happy at Shakti Lodge.
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Review from Samantha H (Daughter of Resident) published on 1 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident for over a year now. It has been an awful struggle for my family dealing with the separation but also the difficulties around Covid and the restrictions that soon followed. The staff tried their best to keep us connected during this time but sadly with mums sight impairment
and my father's hearing impairment it proved very difficult to maintain contact. My mum seems happy and since restrictions have been lifted we have been able to spend quality time with her. If I was going to recommend anything I would ask for more communication, families can be left in the dark of their loved ones life when they move into care and it makes that separation harder as you don't know much about their day to day life anymore. I appreciate that this would be time consuming but maybe something that the activity cordinators could do if there is 1:1 time.
The staff that have got to know us are always very welcoming and have kept mum safe and happy of which I am very grateful.
Reply from Nicola Palladino, Operations Manager at Shakti LodgeThank you for your review it is most appreciated. We understand how difficult it has been and must be for families when their loved ones move into residential care. We have recently expanded our activities team who support our residents to keep in touch with their families and keep our families up to date on what they are up to.
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Review from Catherine B (Daughter of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m pleased with the care given to my dad by the staff at Shakti. They are very responsive to any questions I have and always have Dad’s needs in mind. They work hard to ensure Dad is safe, happy and as healthy as possible. Despite Dad’s dementia, which causes him great confusion and distress at times,
the staff respond kindly and with support to reassure him. Whenever I’ve visited, the home has been clean and tidy, staff have been present and watchful of the residents. Overall, I can see my dad is happy and settled in Shakti, and I’m very grateful for all the hard work of the team.
Reply from Nicola Murphy, Quality and Compliance Officer at Shakti LodgeThank you so much for your lovely review. We will share your comments with our staff. Thank you again.
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Review from Kim G (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Shakti Lodge for a year now, which has unfortunately coincided with the Covid-19 lockdowns, but he is very well looked after and seems very happy there. In the beginning, I was able to visit every day, but obviously, as time went on we were not allowed inside, but we were always able
to phone or do a video call. There is also a visiting pod that allows us to visit safely, and with the new restrictions, a visitor is now allowed inside, which is a great welcome to both the residents and their families. The whole team are very friendly and welcoming, and you are always kept updated on any concerns they may have at any time. I feel comforted that my Dad is receiving the best possible care in a home from home setting and atmosphere.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you for your review and for your support over the past year; it certainly hasn't been an easy one. We are all so happy we are now allowed visits to the home and are looking forward to getting back to some normality. I will share your review with all our staff; thank you.
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Review from Tanya H (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shakti Lodge has been caring for my mother for over a year now. The staff are so friendly, helpful and welcoming. During the corona pandemic, they have organised regular FaceTime calls, so I have still been able to stay in touch and have some contact with my mum. I feel it benefits from being a smaller
home where they all know each other, and I see the same staff when I go so they really know the people they are caring for.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you, Tanya, for all your support over the past year and your kind comments today. I will share your review with our staff.
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Review from Pete B (Wife of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have only once been into Shakti Lodge, Covid safety would not allow more, but my wife seems very happy, and it seems she is well looked after by the very pleasant staff. The girls had done everything possible to keep me informed of my wife’s well being.
I can only guess at some of the following questions
as I have not been able to look at the home personally.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you very much for your review; we hope that we will be allowed to have visitors back very soon. Thank you for all your support.
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Review from Lena L (Sister of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Every time I have visited the home, I am always made very welcome, and I am happy with the care that is provided. I feel she is happy there as they do try and find suitable entertainment for their residents, particularly music to which she always taps her feet. One of the carers has arranged for me
to receive video calls from her, so I can see her whilst the pandemic is still preventing me from actually seeing her; when I am unable to see her in the Pod.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you so much, Lena, it is always lovely to hear that our residents and their families are happy.
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Review from Diane T (Daughter of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the safe pod is excellent for seeing your parent. It's been a long time in lockdown for them, so being safe to see them is a way forward.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you for your review. The Safe pod has been a great success. We now have our own Safe pod, which we are due to start making appointments for. We will be in contact very soon.
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Review from Julia F (Wife of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Shakti Lodge on 12th February 2020. He seems to be very happy living there although he doesn't know where he is.
I am very pleased with the care and attention he has received since his admission. I must stress how well I have been treated by all the staff. I always feel welcome.
It is so important on leaving to know he is being well cared for. I am always kept in touch by phone when there is any change and my questions are answered.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you for your lovely words, and also your support. I will give our staff your feedback.
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Review from Rita (Friend of Resident) published on 13 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, friendly staff. The care home is very welcoming to all visitors. The home is very well managed and I would recommend them to anyone. The staff are always welcoming and go the extra mile for all residents and visitors.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you Rita for your lovely review. We will share your comments with our staff.
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Review from Sharon A (Daughter of Resident) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are kind and caring. The atmosphere is homely. Activities coordinator is great and works hard to engage residents. Mum always looked well cared for.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you for your lovely review which I will share with our team.
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Review from Francesca C (Daughter-in-law of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Shakti Lodge enough for their care of our mother/nan. They made her so happy for the year she was with them and showed so much love and kindness during her time there. With so many horror stories about care homes I would have no hesitation in recommending this care home.
Thank you again to all of the staff from the Caton family.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you so much for your lovely review. We were very fond of your mother/nan and are glad that you gave us the opportunity to get to know her and care for her. Our best wishes to you all.
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Review from Elizabeth A (Daughter of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have already recommended this home to a friend whose mother had dementia. Unfortunately, my friend died with cancer, but am pleased that her Mum is here at Shakti Lodge, Dartford, knowing she is being looked after so well. Personally, it took 13 residential homes for me to see the right place for
my Mum. She has now been here 6 years and there has never been a time I have felt she needed to change.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you for your lovely review, we are so happy that you found us and chose us to care for your mother. Thank you for recommending us!
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Review from Jan B (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shakti Lodge provides bespoke care for residents.
Physical and mental health issues are appropriately addressed.
Visitors are welcomed and invited to share events with residents, this really is a home from home.
All staff are professional and have a positive, caring approach to residents.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you so much for your lovely review.
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Review from Sue S (Regular Volunteer) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have always been welcomed and accommodated.
Staff very caring and friendly.
Residents seem 'at home' and well cared for especially when they are disruptive - problems sorted out very quickly.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you for your positive review. I will share your lovely comments with our staff.
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Review from G A (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think Shakti Lodge is a nice, warm and comfortable environment. Quite homely with a lovely garden. The only thing I have found a bit upsetting is when I find lots of clothing, including underwear in my Mum's room. Her clothing is all clearly marked and I wouldn't want her to be wearing someone else's
knickers or any other items. Also, finding other people in her clothes. I understand times get busy but that's not really an excuse when items are marked.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you for your kind comments. I will investigate the issue of misplaced items of clothing and monitor, however should this happen again please do let me know straight away.
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Review from Lisa A (Daughter of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It took a long time to get my mum into a home and Shakti Lodge was one of the last I saw. She has only been in there a month but so far I am very happy with the level of care she gets. She has plenty of stimulation and has enjoyed being around others.
I feel she has become less depressed because she
has people to look out for her and keep her company more than when she was at home. Long may this continue.
Reply from Elaine Cappaert, Home Manager at Shakti LodgeThank you for your lovely review. We are all delighted that your Mum has settled in so well at Shakti Lodge and that you are happy with her care.
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Review from J B (Daughter-in-law of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shakti Lodge was a warm and friendly home from home for my lovely mum-in-law. The staff were so kind and considerable and were lead by a superb manager who always had time to talk to both her and me.
I want to thank all the team at Shakti Lodge and would recommend them to all.
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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Shakti Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Shakti Lodge is calculated as follows: ( (167 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Shakti Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Nicola

Nicola Murphy

Job Title: Home Manager Joined: 2018

Nicola has been the Home Manager of Shakti Lodge since Nov 2021. Nicola has always worked inside the healthcare industry and has 13+ years experience.

Helen

Helen Banbrook-Reed

Job Title: Activities Co-ordinator Joined: 2021

Helen joined our team at Shakti Lodge in 2021. Helen always makes sure to include our residents interests and hobbies when organising and planning activities for our residents. Helen offers an array of activities inside the home and frequently organises trips out on our mini bus.

Kam

Kam Kumari

Job Title: Cook Joined: 2018

Kam really enjoys cooking for our residents and always makes sure to meet any needs or requirements.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shakti Lodge to verify any information. View our terms and conditions. Shakti Lodge has an Enhanced Service - more info.