Hazeldene House

The team made the transition from hospital to home run as smoothly as possible and welcomed us in like family. Always on hand to assist or answer any questions. The location is perfect; quiet with lovely views of trees and wildlife. Very happy so far!

Hazeldene House is the best we could imagine. The staff are professional and sincerely concerned that our mother is treated with respect and complete care. We feel blessed to have them in our lives.

Hazeldene is a wonderful, welcoming Home. All staff are friendly and hard-working, they really do care. The rooms are large, bright and clean, food is very good, plenty of activities for residents, lovely setting with extensive gardens, and registered nurses on site. Couldn't be happier with the standard of care and professionalism here. Overall the Home has a calm and welcoming feel.

The food looks very nutritious, and they are looking after my father, who has a gluten intolerance.

As you can see my experience in all fields is excellent and the reason is everyone is kind and helpful and many of the staff go the extra mile.

I am very glad to be able to access my Dad's daily care online: I know he's being well looked after but it's helpful to know the extent of his care needs from day to day in clear and frank reports.

Family members are always made to feel welcome and we are kept up to date with her medical needs/conditions. On a less positive note, as Mum suffers from memory loss, it would be helpful for her if all the staff/carers wore name badges.

Very pleased with our choice of home.

Seems to be plenty of activities to keep the residents occupied.

Lovely home. Very clean.

My friend can be very difficult at times and the staff deal with him very well. He is very depressed at times but these seem to have become less frequent as the weeks go by. This I think is because he has started to interact more with the staff and other residents.

The thing that sets Hazeldene House apart from its peers is the genuine respect and care the staff show to all the residents and also to their families. From the first day my partner arrived, he has been treated with kindness and understanding continuously. Because the staff have plenty of experience in dealing with the complex needs associated with dementia, I can trust them completely and know he is safe all day long. And because the residents are monitored and assessed continuously, all his other health needs are also met. I am very, very grateful to the whole team.

As a family, we are so grateful that Mum’s final days were spent at Hazeldene and cannot thank the staff enough. If you need to find residential care do consider Hazeldene. If my experience is anything to go by you won’t be disappointed.

This Care Home is just simply amazing from top to bottom. The care is exemplary. Mum settled in very quickly because the attention she received made her feel she was at home. Would highly recommend Hazeldene House. Thank you to you all.

My worries about putting Mum in a home were totally unfounded and her life at Hazeldene House was far superior to that which she had become accustomed while living on her own at home. Alas, old age caught up with her, but I will always remember the good times she had at Hazeldene House.

Mum spent the last five years of her life in Hazledene. She loved her time there, and the care she received was outstanding. Everyone was so kind to her and always had time to chat and listen to her or make her a cup of tea. We cannot thank you enough for making her time with you comfortable and for your kindness when she passed.

My mother's care is excellent. The carers and nurses understand the complexities of Alzheimer's dementia excellently and provide care and friendship for my mum in an excellent way. We are very, very grateful to them.

The food at Hazledene was also fantastic and our thanks also go to the chef, who was happy to accommodate requests and needs of the residents.

My wife entered the home with severe dementia. They gave her all the care she needed and gave her a calm last few weeks and a peaceful end.

Our mother moved into Hazeldene House in 2020, just as Covid was taking hold. The friendly staff soon made her feel right at home. My brother and I were always highly impressed with the caring and respectful treatment the residents received. When we couldn't visit due to Covid, the home's efficient organisation made it easy for us to stay in touch with our mother via telephone and video call. We were provided with regular updates, given family access to a Mobile Care Monitoring System, and encouraged to provide additional photos and information about Mum's past and interests via the app. Mum's room was light and had a view of the garden. During our visits, nothing ever seemed to be too much trouble, and it was clear that our mother was being looked after very well. When Mum was reaching the end of her life, the staff were brilliant, allowing my brother and me to practically "move-in" for a couple of days. I cannot thank or recommend Hazeldene House and its dedicated staff enough.