Hazeldene House

Romford Road, Pembury, Tunbridge Wells TN2 4AY
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9.8 66 Reviews
  • Hazeldene House, Tunbridge Wells
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Excludes personal expenses such as Hairdressing and Chiropody.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Eva Robinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (74)

Visiting

  • Flexible Visiting Hours

Parking

  • Large Free Car Park

Hazeldene House Reviews (66)

Total of 66, showing 21-40
9.8

Hazeldene House has a Review Score of 9.8 (9.841) out of 10, based on 25 reviews in the last 2 years. Over all time Hazeldene House has 66 reviews.

Overall Experience

  • 58
  • 7
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Date Published

66
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Review from Eileen L (Wife of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene House is very well run and managed. The staff are invariably friendly and cheerful. My husband is very well cared for. His behaviour can be challenging at times, but the staff are always kind. I always enjoy my visits.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your positive feedback; we are so pleased to hear that our staff have made you and your husband feel welcomed and supported.

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Review from L S (Partner of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing that sets Hazeldene House apart from its peers is the genuine respect and care the staff show to all the residents and also to their families. From the first day my partner arrived, he has been treated with kindness and understanding continuously. Because the staff have plenty of experience
in dealing with the complex needs associated with dementia, I can trust them completely and know he is safe all day long. And because the residents are monitored and assessed continuously, all his other health needs are also met. I am very, very grateful to the whole team.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your kind words. We are glad to hear that our staff have helped you feel reassured and confident in your partners care.

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Review from Emma P (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away at Hazeldene after only a short stay there. Her health deteriorated quickly due to her terminal illness but the care she received there was outstanding.
Hazeldene is set in lovely surroundings with fantastic facilities but what made it stand out for me was the outstanding
& compassionate care from the staff. From the time I made my initial enquiry right up until the time I cleared Mum’s room, I could not fault a single member of staff and I am a fussy person with high standards! They went out of their way to welcome Mum and make her feel at home and nothing was ever too much trouble. They cared for her medical needs far more efficiently and compassionately than any treatment or help we had received elsewhere.
As a family, we are so grateful that Mum’s final days were spent at Hazeldene and cannot thank the staff enough. If you need to find residential care do consider Hazeldene. If my experience is anything to go by you won’t be disappointed.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for the kind review, Emma. We are glad we could be there to support you with the process of Mum coming into care. It was a pleasure for us all to get to know your Mum and to provide the comfort and care she needed in the short time we had with her.

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Review from Andrew L (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Care Home is just simply amazing from top to bottom. The care is exemplary. Mum settled in very quickly because the attention she received made her feel she was at home. Would highly recommend Hazeldene House. Thank you to you all.

Reply from Katie Wilken, Sales Coordinator at Hazeldene House

Thank you very much for your feedback, we really appreciate your positive kind words.

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Review from Roger W (Son of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent less than a year at Hazeldene House but during that time, despite her dementia, her health improved as she had regular - and rather nice - meals, made full use of her en-suite bathroom with assistance as and when needed, and enjoyed the musical entertainment which became a regular feature
of her life.
The staff all deserve five stars because they were fantastic giving her as much time and assistance as she needed. When I couldn't visit I kept up to date with the computer system and by phoning and speaking with her.
My worries about putting Mum in a home were totally unfounded and her life at Hazeldene House was far superior to that which she had become accustomed while living on her own at home. Alas, old age caught up with her, but I will always remember the good times she had at Hazeldene House.

Reply from Katie Wilken, Sales Coordinator at Hazeldene House

Thank you very much for your feedback, we really appreciate your positive kind words.

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Review from Mat H (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last five years of her life in Hazledene. She loved her time there, and the care she received was outstanding. Everyone was so kind to her and always had time to chat and listen to her or make her a cup of tea. We cannot thank you enough for making her time with you comfortable and for
your kindness when she passed.

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Review from D V (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care is excellent. The carers and nurses understand the complexities of Alzheimer's dementia excellently and provide care and friendship for my mum in an excellent way. We are very, very grateful to them.

Reply from Katie Wilken, Sales Coordinator at Hazeldene House

Thank you very much for your feedback, we really appreciate your positive words. We will share with the team.

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Review from V T (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough, my gratitude, for the amazing care my Dad received, by all at Hazledene House.
From the day my Dad arrived, the staff were so friendly and welcoming, not just to my Dad, but to all of our family.
They looked out for my Mum too on her daily visits to the home and were so kind
and caring.
The food at Hazledene was also fantastic and our thanks also go to the chef, who was happy to accommodate requests and needs of the residents.

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Review from P S (Husband of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered the home with severe dementia. They gave her all the care she needed and gave her a calm last few weeks and a peaceful end.

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Review from Sarah T (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Hazeldene House in 2020, just as Covid was taking hold. The friendly staff soon made her feel right at home. My brother and I were always highly impressed with the caring and respectful treatment the residents received. When we couldn't visit due to Covid, the home's efficient
organisation made it easy for us to stay in touch with our mother via telephone and video call. We were provided with regular updates, given family access to a Mobile Care Monitoring System, and encouraged to provide additional photos and information about Mum's past and interests via the app. Mum's room was light and had a view of the garden. During our visits, nothing ever seemed to be too much trouble, and it was clear that our mother was being looked after very well. When Mum was reaching the end of her life, the staff were brilliant, allowing my brother and me to practically "move-in" for a couple of days. I cannot thank or recommend Hazeldene House and its dedicated staff enough.

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Review from L P (Daughter of Resident) published on 21 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene House staff have helped my father to pass away in peace and dignity, in his own bed, with all the family nearby. They have been so very caring, calm and expert supporting the whole family at a most difficult time. My mother is being especially kindly and gently cared for with compassion and
concern for her mental health as well as the more obvious physical issues. Phenomenal job - thank you Hazeldene House.

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Review from Russell T (Son of Resident) published on 21 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family want to express our sincere appreciation and respect to all the staff at Hazeldene House. Everyone has shown the utmost care and attention and love to my mum, and their efforts in supporting my family in a stressful time for us. They have all been amazing. I would have no hesitation
in recommending Hazeldene House, it is a wonderful care home.

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Review from Christopher M (Husband of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We put my wife into care with some apprehension. This proved to be unfounded. The care, attention and kindness she received could hardly have been better. She did not mix very well with the other residents, and thanks to Covid restrictions, the entertainment was lacking, so she spent most of her time
in her room. A room with ensuite and cooking area, and through a large window, a fine view of quiet park-like garden and trees where we could walk. Yes, it was a fine, modern building, light and airy. However, it was the staff that mattered, and our family is eternally grateful to them.

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Review from Karen R (Daughter of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Hazeldene in July 2021 with a nasty wound on her leg. She remained a resident there for five weeks to sort out medication along with dressing the leg. Mum was returned to us very calm, medication sorted and her leg much better. All the staff, management, nurses and care staff
all have so much patience, care and respect for all the residents. If you're not sure where to place a loved one I would highly recommend Hazeldene House.

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Review from Carol T (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home with kind, caring and dedicated staff.

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Review from Lesley G (Daughter of Resident) published on 18 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed at Hazeldene House at the end of November 2020 by NHS when she left hospital. Due to Covid, we as a family were unable to visit beforehand and had to go on the CQC review. Thankfully Hazeldene House was everything we wished for. Although we had over an hours drive to visit, I am so grateful
Mum was looked after here until she passed away, earlier this month. The staff are wonderful, caring and supportive and the facilities excellent. We couldn't have wished for anything more.

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Review from Shelley P (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in 3 care homes - Hazeldene is her third - I had to take mum home from the previous '2' as she was very unhappy. Fortunately for mum and me 3rd time lucky - Hazeldene provides a warm caring environment where my mum feels totally "at home". The staff are genuine and caring - mum always
comments on how well they look after her - even through the most difficult of times both mum and I have been treated with the utmost respect and kindness. P.S. the food is lovely x P.P.S. I'm only 55 but my names going on the waiting list!

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Review from R H (Brother of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Hazeldene at the start of the Government's call for lockdown owing to the Coronavirus crisis so I have yet to see inside the whole of the home, but the parts I have been able to visit are clean, tidy and well presented. I have no doubt the rest of the home is as good. More importantly,
possibly is the staff attitude and obvious ability and high standard of care. Every time I visit all the staff are professional yet friendly and efficient so that you feel satisfied your family member is in safe and trusted hands.

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Review from J N (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my father. Very good communication with both manager and staff. Very nice room with both fridge and a phone. Totally happy.

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Review from Tracey B (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Hazeldene House in January 2020, just a couple of months prior to the first Covid lockdown. Dad was to spend the remaining fifteen months of his life at Hazeldene and my family and I cannot fault the care he received there. The staff are caring, friendly and during such challenging times,
worked tirelessly to look after their residents when families were unable to visit. The home is always warm and welcoming and very clean. We were always kept fully updated on dad's care and any additional health issues. Having lost dad recently, we cannot thank the staff enough for all they did for him and will always be eternally grateful to them for offering him a home when other homes were very picky regarding some of his health issues. My family and I would certainly recommend Hazeldene House without hesitation. Our only regret is that dad didn’t get to enjoy some of the activities on offer due to lockdown.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Hazeldene House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Hazeldene House is calculated as follows: ( (242 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 283 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazeldene House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Aug 2025

Suite coming available for 24 hour Dementia or Nursing Care, offering a permanent home for life or 2-4 week respite stay. The Suite is single occupancy, it has an Ensuite Shower room and Kitchenette.

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Awards / Recognitions (9)

Meet the Team (3)

Eva

Eva Robinson

Job Title: Care Home Manager

Joined: 2022

Eva is the registered manager of the home, her door is always open. She oversees the management of all staff and ensures the care standards throughout the home.

Katie

Katie Wickison

Job Title: New Resident Manager

Joined: 2023

As the New Resident Manager, I will show you all that Hazeldene House offers, providing all the information and answers you need, to reassure you through the transition of your relative into their new Home. I will ensure the smooth organisation ready for your relative's arrival, and assist with the paperwork and funding.

Team

Team

Job Title: Carers

Our team are the heart of our home, they are not just carers but companions, who bring laughter, smiles and emotional support to our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldene House to verify any information. View our terms and conditions. Hazeldene House has an Enhanced Service - more info.