






Nestled in peaceful woodland on the outskirts of Pembury village near Tunbridge Wells, Hazeldene House is a purpose-built care home offering a comforting blend of skilled nursing, care experience, and community. Designed with dignity and wellbeing in mind, the home features spacious one-bedroom care suites, each with its own en-suite bathroom and kitchenette - creating a true “home for life”. Residents enjoy bright rooms with views of nature, supported access...
Care Provided by Hazeldene House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - Receive £200 off per week for the first 12 weeks when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Hazeldene House for full pricing details and T&Cs.
Contact Hazeldene House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Eva Robinson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Visiting
- Flexible Visiting Hours
Parking
- Large Free Car Park
Hazeldene House Reviews (76)
Hazeldene House has a Review Score of 9.9 (9.885) out of 10, based on 23 reviews in the last 2 years.
Over all time Hazeldene House has 76 reviews.
The team made the transition from hospital to home run as smoothly as possible and welcomed us in like family. Always on hand to assist or answer any questions. The location is perfect; quiet with lovely views of trees and wildlife. Very happy so far!
We are so pleased that you found the transition to Hazeldene House smooth, and that you feel welcomed and supported by our team. We are lucky to have such a peaceful location! Thank you for the review.
Hazeldene House is the best we could imagine. The staff are professional and sincerely concerned that our mother is treated with respect and complete care. We feel blessed to have them in our lives.
Thank you for your kind words; we are so glad you found us and that we could support you in providing a safe care home for your mother when you needed it.
Hazeldene is a wonderful, welcoming Home. All staff are friendly and hard-working, they really do care. The rooms are large, bright and clean, food is very good, plenty of activities for residents, lovely setting with extensive gardens, and registered nurses on site. Couldn't be happier with the standard of care and professionalism here. Overall the Home has a calm and welcoming feel.
Thank you for the shining review, we are so pleased our home has impressed you in all areas.
The staff are very friendly, and I feel very happy that they are being looked after and are happy there.
The food looks very nutritious, and they are looking after my father, who has a gluten intolerance.
Thank you for the positive feedback, we are glad to hear you are pleased with the care and food provided. It's a joy to have your parents with us.
As you can see my experience in all fields is excellent and the reason is everyone is kind and helpful and many of the staff go the extra mile.
Thank you, we are so pleased to hear that your experience has been 5-star in all areas.
I am very glad to be able to access my Dad's daily care online: I know he's being well looked after but it's helpful to know the extent of his care needs from day to day in clear and frank reports.
Thank you for your positive feedback. We are so happy that our staff have made a lasting impression and that your Dad feels at home with us here.
Family members are always made to feel welcome and we are kept up to date with her medical needs/conditions. On a less positive note, as Mum suffers from memory loss, it would be helpful for her if all the staff/carers wore name badges.
We are so glad to hear our staff have impressed you and that our teams cleaning and food service have met your expectations. Thank you for the feedback, this has been passed on to the home manager to ensure all staff are wearing their name badges as required.
My dad is well looked after, and the online care website is great. So much detail - I know everything he has done in a day, down to medication and how much he has had to drink.
Hazeldene is a very clean and a very friendly home. If there is a bit too much going on in the lounge, then my dad retires to his room to read or relax. Staff come by to check on him or to offer a cup of tea.
Very pleased with our choice of home.
Thank you for the lovely review; we are so pleased to hear that Hazeldene House has been the right choice for your dad. It is a delight to have him here with us.
Mum is very well looked after with genuine care, respect and dignity and has a lovely room that is well maintained.
The food she is given looks and sounds lovely and has tea and biscuits when requested, just like home.
Seems to be plenty of activities to keep the residents occupied.
Thank you for your positive feedback. We are glad to hear that you feel well informed by our wonderful team and that you are happy with the food and facilities provided. We will continue to keep her topped up on tea and biscuits!
Kept up to date with Dad's progress.
The electronic online care app was good. I can see what he is eating and drinking and the medication he is on.
Good for when he was poorly. Peace of mind.
Lovely home. Very clean.
Thank you for your feedback about our staff and the home. We are so pleased to hear that you felt well informed during your Dad's stay, it was a pleasure to look after him.
My friend can be very difficult at times and the staff deal with him very well. He is very depressed at times but these seem to have become less frequent as the weeks go by. This I think is because he has started to interact more with the staff and other residents.
Thank you for the feedback about our staff, we are pleased to hear their experience is shining through.
The thing that sets Hazeldene House apart from its peers is the genuine respect and care the staff show to all the residents and also to their families. From the first day my partner arrived, he has been treated with kindness and understanding continuously. Because the staff have plenty of experience in dealing with the complex needs associated with dementia, I can trust them completely and know he is safe all day long. And because the residents are monitored and assessed continuously, all his other health needs are also met. I am very, very grateful to the whole team.
Thank you for your kind words. We are glad to hear that our staff have helped you feel reassured and confident in your partners care.
Hazeldene is set in lovely surroundings with fantastic facilities but what made it stand out for me was the outstanding & compassionate care from the staff. From the time I made my initial enquiry right up until the time I cleared Mum’s room, I could not fault a single member of staff and I am a fussy person with high standards! They went out of their way to welcome Mum and make her feel at home and nothing was ever too much trouble. They cared for her medical needs far more efficiently and compassionately than any treatment or help we had received elsewhere.
As a family, we are so grateful that Mum’s final days were spent at Hazeldene and cannot thank the staff enough. If you need to find residential care do consider Hazeldene. If my experience is anything to go by you won’t be disappointed.
Thank you for the kind review, Emma. We are glad we could be there to support you with the process of Mum coming into care. It was a pleasure for us all to get to know your Mum and to provide the comfort and care she needed in the short time we had with her.
This Care Home is just simply amazing from top to bottom. The care is exemplary. Mum settled in very quickly because the attention she received made her feel she was at home. Would highly recommend Hazeldene House. Thank you to you all.
Thank you very much for your feedback, we really appreciate your positive kind words.
The staff all deserve five stars because they were fantastic giving her as much time and assistance as she needed. When I couldn't visit I kept up to date with the computer system and by phoning and speaking with her.
My worries about putting Mum in a home were totally unfounded and her life at Hazeldene House was far superior to that which she had become accustomed while living on her own at home. Alas, old age caught up with her, but I will always remember the good times she had at Hazeldene House.
Thank you very much for your feedback, we really appreciate your positive kind words.
Mum spent the last five years of her life in Hazledene. She loved her time there, and the care she received was outstanding. Everyone was so kind to her and always had time to chat and listen to her or make her a cup of tea. We cannot thank you enough for making her time with you comfortable and for your kindness when she passed.
My mother's care is excellent. The carers and nurses understand the complexities of Alzheimer's dementia excellently and provide care and friendship for my mum in an excellent way. We are very, very grateful to them.
Thank you very much for your feedback, we really appreciate your positive words. We will share with the team.
From the day my Dad arrived, the staff were so friendly and welcoming, not just to my Dad, but to all of our family.
They looked out for my Mum too on her daily visits to the home and were so kind and caring.
The food at Hazledene was also fantastic and our thanks also go to the chef, who was happy to accommodate requests and needs of the residents.
My wife entered the home with severe dementia. They gave her all the care she needed and gave her a calm last few weeks and a peaceful end.
Our mother moved into Hazeldene House in 2020, just as Covid was taking hold. The friendly staff soon made her feel right at home. My brother and I were always highly impressed with the caring and respectful treatment the residents received. When we couldn't visit due to Covid, the home's efficient organisation made it easy for us to stay in touch with our mother via telephone and video call. We were provided with regular updates, given family access to a Mobile Care Monitoring System, and encouraged to provide additional photos and information about Mum's past and interests via the app. Mum's room was light and had a view of the garden. During our visits, nothing ever seemed to be too much trouble, and it was clear that our mother was being looked after very well. When Mum was reaching the end of her life, the staff were brilliant, allowing my brother and me to practically "move-in" for a couple of days. I cannot thank or recommend Hazeldene House and its dedicated staff enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hazeldene House.
There are no upcoming events for Hazeldene House.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Hazeldene House.
Meet the Team (3)

The relationships I’ve built with staff, residents and families are the part of my role I love most. Seeing trust grow and knowing people feel safe, heard and valued makes every day meaningful. Working in care is my happy place, and I feel proud to lead a team that treats every resident with dignity, kindness and respect. Our doors are always open, you’re very welcome to come and look around, meet the team or simply have a chat with us at any time.

As the New Resident Manager, I will show you all that Hazeldene House offers, providing all the information and answers you need, to reassure you through the transition of your relative into their new Home. I will ensure the smooth organisation ready for your relative's arrival, and assist with the paperwork and funding.

I’ve been part of the Hazeldene team since December 2023. I really enjoy working in care because I like talking with and supporting vulnerable people, and I’ve built great relationships with both colleagues and residents based on trust and openness. That connection genuinely lifts my mood and keeps me motivated! I’m always here to listen whenever you need a chat, and I can’t wait to welcome you to the home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldene House to verify any information. View our terms and conditions. Hazeldene House has an Enhanced Service -more info.