Hazeldene House

Romford Road, Pembury, Tunbridge Wells TN2 4AY
Review Us
9.8 67 Reviews
  • Hazeldene House, Tunbridge Wells
Nestled in peaceful woodland on the outskirts of Pembury village near Tunbridge Wells, Hazeldene House is a purpose-built care home offering a comforting blend of skilled nursing, care experience, and community. Designed with dignity and wellbeing in mind, the home features spacious one-bedroom care suites, each with its own en-suite bathroom and kitchenette - creating a true “home for life”. Residents enjoy bright rooms with views of nature, supported access to gardens, and communal spaces designed for comfort and companionship.

Hazeldene House specializes in dementia care (mild to advanced), respite stays, nursing care to palliative and end-of-life support. The team at Hazeldene House embraces a philosophy of Relationship Centred Care™, placing each resident at the heart of a supportive network of family, friends, carers, and healthcare professionals.

At Hazeldene House, mealtimes are more than just nourishment - they're moments of comfort and connection, where residents are brought together to enjoy old favourites and hearty British classics. The in house chef crafts a 4 weekly rotational menu every Autumn/Winter and Spring/Summer, utilising fresh seasonal ingredients and catering to key dietary requirements.

From lounge-based activity programs to those adhered to the individual needs of the resident, Hazeldene aims to provide something for everyone. With an entertainment schedule comprising of animal therapy, exercises classes through to singers and musicians of varying genres.

There is a dedicated hair salon which offers residents the opportunity to enjoy hairdressing and barber services in a relaxed, friendly environment, right within the comfort of their home. Hazeldene offers the convenience of onsite maintenance, a dedicated laundry team, cleaners and gardener - ensuring every effort is made to maintain a well-kept, living environment all year round.
Show Hazeldene House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1995 – £1995
  • Self-Funded Residential Dementia Care: £1995 – £1995
  • Self-Funded Nursing Care: £1995 – £1995
  • Self-Funded Nursing Dementia Care: £1995 – £1995
  • RESPITE Self-Funded Residential Care: £1995 – £1995
  • RESPITE Self-Funded Residential Dementia Care: £1995 – £1995
  • RESPITE Self-Funded Nursing Care: £1995 – £1995
  • RESPITE Self-Funded Nursing Dementia Care: £1995 – £1995

FNC already deducted from quoted fees.
Excludes personal expenses such as Hairdressing and Chiropody.

These prices are only a guideline, please contact Hazeldene House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Eva Robinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Flexible Visiting Hours

Parking

  • Large Free Car Park

Hazeldene House Reviews (67)

9.8

Hazeldene House has a Review Score of 9.8 (9.830) out of 10, based on 24 reviews in the last 2 years.
Over all time Hazeldene House has 67 reviews.

Overall Experience
  • 59
  • 7
  • 1
  • 0
  • 0
Date Published
  • 67
  • 7
  • 14
  • 24
  • 43
Reviewer Connection to Hazeldene House
  • 33
  • 10
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 21-40
Review from Stephen L (Son of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff were all nice and very accommodating.
Kept up to date with Dad's progress.
The electronic online care app was good. I can see what he is eating and drinking and the medication he is on.
Good for when he was poorly. Peace of mind.
Lovely home. Very clean.
Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your feedback about our staff and the home. We are so pleased to hear that you felt well informed during your Dad's stay, it was a pleasure to look after him.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris J (Friend of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend can be very difficult at times and the staff deal with him very well. He is very depressed at times but these seem to have become less frequent as the weeks go by. This I think is because he has started to interact more with the staff and other residents.
Reply from Katie Wilken, Sales Coordinator at Hazeldene House

Thank you for the feedback about our staff, we are pleased to hear their experience is shining through.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L S (Partner of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The thing that sets Hazeldene House apart from its peers is the genuine respect and care the staff show to all the residents and also to their families. From the first day my partner arrived, he has been treated with kindness and understanding continuously. Because the staff have plenty of experience
in dealing with the complex needs associated with dementia, I can trust them completely and know he is safe all day long. And because the residents are monitored and assessed continuously, all his other health needs are also met. I am very, very grateful to the whole team.
Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your kind words. We are glad to hear that our staff have helped you feel reassured and confident in your partners care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emma P (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently passed away at Hazeldene after only a short stay there. Her health deteriorated quickly due to her terminal illness but the care she received there was outstanding.
Hazeldene is set in lovely surroundings with fantastic facilities but what made it stand out for me was the outstanding
& compassionate care from the staff. From the time I made my initial enquiry right up until the time I cleared Mum’s room, I could not fault a single member of staff and I am a fussy person with high standards! They went out of their way to welcome Mum and make her feel at home and nothing was ever too much trouble. They cared for her medical needs far more efficiently and compassionately than any treatment or help we had received elsewhere.
As a family, we are so grateful that Mum’s final days were spent at Hazeldene and cannot thank the staff enough. If you need to find residential care do consider Hazeldene. If my experience is anything to go by you won’t be disappointed.
Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for the kind review, Emma. We are glad we could be there to support you with the process of Mum coming into care. It was a pleasure for us all to get to know your Mum and to provide the comfort and care she needed in the short time we had with her.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew L (Son of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This Care Home is just simply amazing from top to bottom. The care is exemplary. Mum settled in very quickly because the attention she received made her feel she was at home. Would highly recommend Hazeldene House. Thank you to you all.
Reply from Katie Wilken, Sales Coordinator at Hazeldene House

Thank you very much for your feedback, we really appreciate your positive kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger W (Son of Resident) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent less than a year at Hazeldene House but during that time, despite her dementia, her health improved as she had regular - and rather nice - meals, made full use of her en-suite bathroom with assistance as and when needed, and enjoyed the musical entertainment which became a regular feature
of her life.
The staff all deserve five stars because they were fantastic giving her as much time and assistance as she needed. When I couldn't visit I kept up to date with the computer system and by phoning and speaking with her.
My worries about putting Mum in a home were totally unfounded and her life at Hazeldene House was far superior to that which she had become accustomed while living on her own at home. Alas, old age caught up with her, but I will always remember the good times she had at Hazeldene House.
Reply from Katie Wilken, Sales Coordinator at Hazeldene House

Thank you very much for your feedback, we really appreciate your positive kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mat H (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent the last five years of her life in Hazledene. She loved her time there, and the care she received was outstanding. Everyone was so kind to her and always had time to chat and listen to her or make her a cup of tea. We cannot thank you enough for making her time with you comfortable and for
your kindness when she passed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D V (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care is excellent. The carers and nurses understand the complexities of Alzheimer's dementia excellently and provide care and friendship for my mum in an excellent way. We are very, very grateful to them.
Reply from Katie Wilken, Sales Coordinator at Hazeldene House

Thank you very much for your feedback, we really appreciate your positive words. We will share with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V T (Daughter of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough, my gratitude, for the amazing care my Dad received, by all at Hazledene House.
From the day my Dad arrived, the staff were so friendly and welcoming, not just to my Dad, but to all of our family.
They looked out for my Mum too on her daily visits to the home and were so kind
and caring.
The food at Hazledene was also fantastic and our thanks also go to the chef, who was happy to accommodate requests and needs of the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Husband of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife entered the home with severe dementia. They gave her all the care she needed and gave her a calm last few weeks and a peaceful end.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah T (Daughter of Resident) published on 16 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved into Hazeldene House in 2020, just as Covid was taking hold. The friendly staff soon made her feel right at home. My brother and I were always highly impressed with the caring and respectful treatment the residents received. When we couldn't visit due to Covid, the home's efficient
organisation made it easy for us to stay in touch with our mother via telephone and video call. We were provided with regular updates, given family access to a Mobile Care Monitoring System, and encouraged to provide additional photos and information about Mum's past and interests via the app. Mum's room was light and had a view of the garden. During our visits, nothing ever seemed to be too much trouble, and it was clear that our mother was being looked after very well. When Mum was reaching the end of her life, the staff were brilliant, allowing my brother and me to practically "move-in" for a couple of days. I cannot thank or recommend Hazeldene House and its dedicated staff enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L P (Daughter of Resident) published on 21 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazeldene House staff have helped my father to pass away in peace and dignity, in his own bed, with all the family nearby. They have been so very caring, calm and expert supporting the whole family at a most difficult time. My mother is being especially kindly and gently cared for with compassion and
concern for her mental health as well as the more obvious physical issues. Phenomenal job - thank you Hazeldene House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Russell T (Son of Resident) published on 21 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my family want to express our sincere appreciation and respect to all the staff at Hazeldene House. Everyone has shown the utmost care and attention and love to my mum, and their efforts in supporting my family in a stressful time for us. They have all been amazing. I would have no hesitation
in recommending Hazeldene House, it is a wonderful care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher M (Husband of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We put my wife into care with some apprehension. This proved to be unfounded. The care, attention and kindness she received could hardly have been better. She did not mix very well with the other residents, and thanks to Covid restrictions, the entertainment was lacking, so she spent most of her time
in her room. A room with ensuite and cooking area, and through a large window, a fine view of quiet park-like garden and trees where we could walk. Yes, it was a fine, modern building, light and airy. However, it was the staff that mattered, and our family is eternally grateful to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen R (Daughter of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Hazeldene in July 2021 with a nasty wound on her leg. She remained a resident there for five weeks to sort out medication along with dressing the leg. Mum was returned to us very calm, medication sorted and her leg much better. All the staff, management, nurses and care staff
all have so much patience, care and respect for all the residents. If you're not sure where to place a loved one I would highly recommend Hazeldene House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol T (Daughter of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful home with kind, caring and dedicated staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley G (Daughter of Resident) published on 18 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was placed at Hazeldene House at the end of November 2020 by NHS when she left hospital. Due to Covid, we as a family were unable to visit beforehand and had to go on the CQC review. Thankfully Hazeldene House was everything we wished for. Although we had over an hours drive to visit, I am so grateful
Mum was looked after here until she passed away, earlier this month. The staff are wonderful, caring and supportive and the facilities excellent. We couldn't have wished for anything more.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shelley P (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in 3 care homes - Hazeldene is her third - I had to take mum home from the previous '2' as she was very unhappy. Fortunately for mum and me 3rd time lucky - Hazeldene provides a warm caring environment where my mum feels totally "at home". The staff are genuine and caring - mum always
comments on how well they look after her - even through the most difficult of times both mum and I have been treated with the utmost respect and kindness. P.S. the food is lovely x P.P.S. I'm only 55 but my names going on the waiting list!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Brother of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came to Hazeldene at the start of the Government's call for lockdown owing to the Coronavirus crisis so I have yet to see inside the whole of the home, but the parts I have been able to visit are clean, tidy and well presented. I have no doubt the rest of the home is as good. More importantly,
possibly is the staff attitude and obvious ability and high standard of care. Every time I visit all the staff are professional yet friendly and efficient so that you feel satisfied your family member is in safe and trusted hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J N (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care of my father. Very good communication with both manager and staff. Very nice room with both fridge and a phone. Totally happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Hazeldene House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Hazeldene House is calculated as follows: ( (228 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 270 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazeldene House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (4)

Eva

Eva Robinson

Job Title: Care Home Manager Joined: 2022

Eva is the registered manager of the home, her door is always open. She oversees the management of all staff and ensures the care standards throughout the home.

Katie

Katie Wickison

Job Title: New Resident Manager Joined: 2023

As the New Resident Manager, I will show you all that Hazeldene House offers, providing all the information and answers you need, to reassure you through the transition of your relative into their new Home. I will ensure the smooth organisation ready for your relative's arrival, and assist with the paperwork and funding.

Members of the Team

Members of the Team

Job Title: Various Roles Joined: 2014

Our Deputy Manager Mihaiela, Nurses Lili and Erzsebet and Kitchen Assistant Vasi have all worked for Hazeldene for 10+ years. A wealth of experience between them!

Care Team

Care Team

Job Title: Carers

Our team are the heart of our home, they are not just carers but companions, who bring laughter, smiles and emotional support to our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldene House to verify any information. View our terms and conditions. Hazeldene House has an Enhanced Service - more info.