






Nestled in peaceful woodland on the outskirts of Pembury village near Tunbridge Wells, Hazeldene House is a purpose-built care home offering a comforting blend of skilled nursing, care experience, and community. Designed with dignity and wellbeing in mind, the home features spacious one-bedroom care suites, each with its own en-suite bathroom and kitchenette - creating a true “home for life”. Residents enjoy bright rooms with views of nature, supported access...
Care Provided by Hazeldene House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - Receive £200 off per week for the first 12 weeks when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Hazeldene House for full pricing details and T&Cs.
Contact Hazeldene House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Eva Robinson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Visiting
- Flexible Visiting Hours
Parking
- Large Free Car Park
Hazeldene House Reviews (76)
Hazeldene House has a Review Score of 9.9 (9.885) out of 10, based on 23 reviews in the last 2 years.
Over all time Hazeldene House has 76 reviews.
Hazeldene House staff have helped my father to pass away in peace and dignity, in his own bed, with all the family nearby. They have been so very caring, calm and expert supporting the whole family at a most difficult time. My mother is being especially kindly and gently cared for with compassion and concern for her mental health as well as the more obvious physical issues. Phenomenal job - thank you Hazeldene House.
I and my family want to express our sincere appreciation and respect to all the staff at Hazeldene House. Everyone has shown the utmost care and attention and love to my mum, and their efforts in supporting my family in a stressful time for us. They have all been amazing. I would have no hesitation in recommending Hazeldene House, it is a wonderful care home.
We put my wife into care with some apprehension. This proved to be unfounded. The care, attention and kindness she received could hardly have been better. She did not mix very well with the other residents, and thanks to Covid restrictions, the entertainment was lacking, so she spent most of her time in her room. A room with ensuite and cooking area, and through a large window, a fine view of quiet park-like garden and trees where we could walk. Yes, it was a fine, modern building, light and airy. However, it was the staff that mattered, and our family is eternally grateful to them.
My mother was admitted to Hazeldene in July 2021 with a nasty wound on her leg. She remained a resident there for five weeks to sort out medication along with dressing the leg. Mum was returned to us very calm, medication sorted and her leg much better. All the staff, management, nurses and care staff all have so much patience, care and respect for all the residents. If you're not sure where to place a loved one I would highly recommend Hazeldene House.
A wonderful home with kind, caring and dedicated staff.
Mum was placed at Hazeldene House at the end of November 2020 by NHS when she left hospital. Due to Covid, we as a family were unable to visit beforehand and had to go on the CQC review. Thankfully Hazeldene House was everything we wished for. Although we had over an hours drive to visit, I am so grateful Mum was looked after here until she passed away, earlier this month. The staff are wonderful, caring and supportive and the facilities excellent. We couldn't have wished for anything more.
My mum has been in 3 care homes - Hazeldene is her third - I had to take mum home from the previous '2' as she was very unhappy. Fortunately for mum and me 3rd time lucky - Hazeldene provides a warm caring environment where my mum feels totally "at home". The staff are genuine and caring - mum always comments on how well they look after her - even through the most difficult of times both mum and I have been treated with the utmost respect and kindness. P.S. the food is lovely x P.P.S. I'm only 55 but my names going on the waiting list!
My sister came to Hazeldene at the start of the Government's call for lockdown owing to the Coronavirus crisis so I have yet to see inside the whole of the home, but the parts I have been able to visit are clean, tidy and well presented. I have no doubt the rest of the home is as good. More importantly, possibly is the staff attitude and obvious ability and high standard of care. Every time I visit all the staff are professional yet friendly and efficient so that you feel satisfied your family member is in safe and trusted hands.
Excellent care of my father. Very good communication with both manager and staff. Very nice room with both fridge and a phone. Totally happy.
My dad moved to Hazeldene House in January 2020, just a couple of months prior to the first Covid lockdown. Dad was to spend the remaining fifteen months of his life at Hazeldene and my family and I cannot fault the care he received there. The staff are caring, friendly and during such challenging times, worked tirelessly to look after their residents when families were unable to visit. The home is always warm and welcoming and very clean. We were always kept fully updated on dad's care and any additional health issues. Having lost dad recently, we cannot thank the staff enough for all they did for him and will always be eternally grateful to them for offering him a home when other homes were very picky regarding some of his health issues. My family and I would certainly recommend Hazeldene House without hesitation. Our only regret is that dad didn’t get to enjoy some of the activities on offer due to lockdown.
My wife was at Hazeldene House for just over 9 months just after COVID restrictions were imposed. Hazeldene House unlike most homes nationally allowed visits during this time, through sheer effort of will and incredible dedication of the staff. The home also worked very hard to do everything they could to keep my wife happy, comfortable and stimulated. Whenever there was a change in my wife's condition we received a phone call and we could phone Hazeldene at any time for an update. We are very grateful for the care that my wife received.
My father was only at Hazeldene House for less than three weeks, but during a very difficult time, the staff were wonderful, kind and patient. They were very informative about Dad's care on a daily basis and did their best to accommodate our needs during lockdown. Dad passed peacefully with kindness and dignity. I would have no hesitation in recommending Hazeldene House for my loved ones.
My wife's stay at Hazeldene House was only a little under a month and covid restrictions meant I only had a few "short end-of-life" visits. During these, my impression was of a clean, well-run and caring place with seemingly happy residents. Her room as clean and airy, and had been chosen to fit with her known preferences. The staff I met were all friendly and considerate and looked after my wife as well as her problems allowed, and her deterioration was conveyed to me promptly and sensitively, both by nursing/caring staff and management, who helped me through the necessary procedures. I have not selected "extremely likely" as I did not get to see everything, but I was impressed with what I did.
We had a few teething issues to start with but the staff was very accommodating and most of the staff were fantastic. We were allowed to spend all day with our Mum until the end.
My wife is suffering from advanced Alzheimer's. Spent the last three weeks here, I could not have got better surroundings or better care anywhere. I regret that she was too unwell to enjoy all of the activities. The staff are wonderful. My sincere thanks.
Very well run home with excellent admin staff and I feel very happy that my wife's auntie is being given the best of care.
My aunt has flourished since arriving at Hazeldene House after a difficult year going in and out of hospital and struggling to cope in her flat. She is very happy to be receiving 24-hour care and has resumed taking an interest in life, and in particular her love of art. The family are delighted she has returned to being her old self now she dene staff have all been kind and professional and worked hard to settle my aunt in, and help her regain enough mobility to enjoy her life.
Clean, tidy and with excellent facilities, we were instantly reminded why we chose Hazeldene for my father and even though its a 50-mile round trip, it's so worth it for peace of mind we receive, knowing my mother is well looked after.
I cannot commend the staff highly enough. Kind, caring and professional, they have been such a support to my parents and our family.
Although she was in Hazeldene House for only 5 weeks, the nursing care given to my sister, right up until the end of her life, displayed genuine respect and affection for her. My brother and I found the staff we met to be friendly and professional. I could not have wanted better care for her for the last few weeks of her life.
My father was at Hazeldene for 6 months, and I visited him several times a week. The staff were amazing and looked after him really well. He was always clean and immaculately dressed. Hazeldene has a diverse programme of entertainment/activities and a variety of singers/musicians which he enjoyed. He also went on an outing organised by the home. He was admitted to hospital two days before he passed away and it was not expected. The staff were visibly upset when I went to tell them the news he was no longer with us and we cried together. It was lovely to see that they genuinely cared about him. I cannot thank them enough for their care and the warm welcome I always received when I visited.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hazeldene House.
There are no upcoming events for Hazeldene House.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Hazeldene House.
Meet the Team (3)

The relationships I’ve built with staff, residents and families are the part of my role I love most. Seeing trust grow and knowing people feel safe, heard and valued makes every day meaningful. Working in care is my happy place, and I feel proud to lead a team that treats every resident with dignity, kindness and respect. Our doors are always open, you’re very welcome to come and look around, meet the team or simply have a chat with us at any time.

As the New Resident Manager, I will show you all that Hazeldene House offers, providing all the information and answers you need, to reassure you through the transition of your relative into their new Home. I will ensure the smooth organisation ready for your relative's arrival, and assist with the paperwork and funding.

I’ve been part of the Hazeldene team since December 2023. I really enjoy working in care because I like talking with and supporting vulnerable people, and I’ve built great relationships with both colleagues and residents based on trust and openness. That connection genuinely lifts my mood and keeps me motivated! I’m always here to listen whenever you need a chat, and I can’t wait to welcome you to the home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldene House to verify any information. View our terms and conditions. Hazeldene House has an Enhanced Service -more info.