Hazeldene House

Romford Road, Pembury, Tunbridge Wells TN2 4AY
Review Us
9.8 66 Reviews
  • Hazeldene House, Tunbridge Wells
Show Hazeldene House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Excludes personal expenses such as Hairdressing and Chiropody.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Eva Robinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (74)

Visiting

  • Flexible Visiting Hours

Parking

  • Large Free Car Park

Hazeldene House Reviews (66)

Total of 66, showing 41-60
9.8

Hazeldene House has a Review Score of 9.8 (9.841) out of 10, based on 25 reviews in the last 2 years. Over all time Hazeldene House has 66 reviews.

Overall Experience

  • 58
  • 7
  • 1
  • 0
  • 0

Date Published

66
6
13
25
41

Review from A M (Husband of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was at Hazeldene House for just over 9 months just after COVID restrictions were imposed. Hazeldene House unlike most homes nationally allowed visits during this time, through sheer effort of will and incredible dedication of the staff. The home also worked very hard to do everything they could
to keep my wife happy, comfortable and stimulated. Whenever there was a change in my wife's condition we received a phone call and we could phone Hazeldene at any time for an update. We are very grateful for the care that my wife received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia H (Daughter of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only at Hazeldene House for less than three weeks, but during a very difficult time, the staff were wonderful, kind and patient. They were very informative about Dad's care on a daily basis and did their best to accommodate our needs during lockdown. Dad passed peacefully with kindness
and dignity. I would have no hesitation in recommending Hazeldene House for my loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Husband of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's stay at Hazeldene House was only a little under a month and covid restrictions meant I only had a few "short end-of-life" visits. During these, my impression was of a clean, well-run and caring place with seemingly happy residents. Her room as clean and airy, and had been chosen to fit with
her known preferences. The staff I met were all friendly and considerate and looked after my wife as well as her problems allowed, and her deterioration was conveyed to me promptly and sensitively, both by nursing/caring staff and management, who helped me through the necessary procedures. I have not selected "extremely likely" as I did not get to see everything, but I was impressed with what I did.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julian K (Son of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a few teething issues to start with but the staff was very accommodating and most of the staff were fantastic. We were allowed to spend all day with our Mum until the end.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R A (Husband of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is suffering from advanced Alzheimer's. Spent the last three weeks here, I could not have got better surroundings or better care anywhere. I regret that she was too unwell to enjoy all of the activities. The staff are wonderful. My sincere thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G P (Niece of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has flourished since arriving at Hazeldene House after a difficult year going in and out of hospital and struggling to cope in her flat. She is very happy to be receiving 24-hour care and has resumed taking an interest in life, and in particular her love of art. The family are delighted she
has returned to being her old self now she dene staff have all been kind and professional and worked hard to settle my aunt in, and help her regain enough mobility to enjoy her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Relative of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and modern home with friendly and attentive staff, no job is too much trouble.
Very well run home with excellent admin staff and I feel very happy that my wife's auntie is being given the best of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was previously at Hazeldene House for almost three years and received excellent care. We tried two different nursing homes nearer to us, but neither provided the care that Hazeldene provides when my mother fell ill.
Clean, tidy and with excellent facilities, we were instantly reminded why
we chose Hazeldene for my father and even though its a 50-mile round trip, it's so worth it for peace of mind we receive, knowing my mother is well looked after.
I cannot commend the staff highly enough. Kind, caring and professional, they have been such a support to my parents and our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V D (Sister of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although she was in Hazeldene House for only 5 weeks, the nursing care given to my sister, right up until the end of her life, displayed genuine respect and affection for her. My brother and I found the staff we met to be friendly and professional. I could not have wanted better care for her for the
last few weeks of her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Hazeldene for 6 months, and I visited him several times a week. The staff were amazing and looked after him really well. He was always clean and immaculately dressed. Hazeldene has a diverse programme of entertainment/activities and a variety of singers/musicians which he enjoyed. He
also went on an outing organised by the home. He was admitted to hospital two days before he passed away and it was not expected. The staff were visibly upset when I went to tell them the news he was no longer with us and we cried together. It was lovely to see that they genuinely cared about him. I cannot thank them enough for their care and the warm welcome I always received when I visited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K I (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a lot of experience with nursing homes I am blown away by the love and care my father is receiving at Hazeldene. The care staff are gentle and attentive, but also extremely professional. I can see their handling training in operation and my father is treated with dignity. The staff are upbeat
and happy and the energy of the home is calm. The facilities are clean and modern and the home smells fresh and lovely. Management are supportive and available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Wife of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband experienced nothing but the best care at Hazeldene before his death. The staff were unfailingly kind, thoughtful and considerate towards him, me and my two daughters.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette D (Daughter-in-law of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure to visit. The staff were interacting all the time, even when having a one to one with a resident. Staff were caring and very happy (a good sign). Rooms were good, as were the gardens. All in all well done. Could not give an accurate account of food or activities as I was not visiting
when these were happening.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill S (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so grateful that my mother was able to live at Hazeldene House for the last 2 years of her life where she reached her 100th Birthday.
The staff were wonderful and gave her excellent care with dignity and kindness. I cannot thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keely S (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Hazeldene House for two months and the care and attention she received was excellent. It was reassuring for us as a family that she was being looked after so well. I would definitely recommend Hazeldene House. The staff and management were fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda L (Daughter-in-law of Resident) published on 16 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring at it's best!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Hazeldene in May 2018. She has a lovely room which she now calls home. The staff are very friendly and caring and always polite. They deal with her every need and have got to know her likes and dislikes. They have a gentle and encouraging manner. She feels safe in knowing there is
always someone there. But also enjoys the sanctuary of her own space when she wants it. She eats very well and enjoys the activities especially musical ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very happy with the staff who care for my mother on a daily basis. The care staff and nursing staff are excellent.
I still feel very unsettled by the recent events and management changes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mathew M (Son of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good with my dad. They could not do enough for our family as well. Made to feel very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Muriel F (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father became residents in 2016 - my mother needed nursing care due to cancer and also had Alzheimer's and my father had had Alzheimer's for about seven years. The care, and indeed love, that they were given was remarkable. I have never seen anything similar in any other care home where
I have visited. I have never had a moment's worry about their well being and, since my mother died in 2016, my father has been so well loved and cared for I could not have wished for more. Although there have been difficulties involved in the running of the home over the last few months, this has never affected the wonderful care given.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Hazeldene House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Hazeldene House is calculated as follows: ( (242 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 283 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazeldene House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Aug 2025

Suite coming available for 24 hour Dementia or Nursing Care, offering a permanent home for life or 2-4 week respite stay. The Suite is single occupancy, it has an Ensuite Shower room and Kitchenette.

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (9)

Meet the Team (3)

Eva

Eva Robinson

Job Title: Care Home Manager

Joined: 2022

Eva is the registered manager of the home, her door is always open. She oversees the management of all staff and ensures the care standards throughout the home.

Katie

Katie Wickison

Job Title: New Resident Manager

Joined: 2023

As the New Resident Manager, I will show you all that Hazeldene House offers, providing all the information and answers you need, to reassure you through the transition of your relative into their new Home. I will ensure the smooth organisation ready for your relative's arrival, and assist with the paperwork and funding.

Team

Team

Job Title: Carers

Our team are the heart of our home, they are not just carers but companions, who bring laughter, smiles and emotional support to our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldene House to verify any information. View our terms and conditions. Hazeldene House has an Enhanced Service - more info.