






Nestled in peaceful woodland on the outskirts of Pembury village near Tunbridge Wells, Hazeldene House is a purpose-built care home offering a comforting blend of skilled nursing, care experience, and community. Designed with dignity and wellbeing in mind, the home features spacious one-bedroom care suites, each with its own en-suite bathroom and kitchenette - creating a true “home for life”. Residents enjoy bright rooms with views of nature, supported access...
Care Provided by Hazeldene House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - Receive £200 off per week for the first 12 weeks when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Hazeldene House for full pricing details and T&Cs.
Contact Hazeldene House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Eva Robinson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Visiting
- Flexible Visiting Hours
Parking
- Large Free Car Park
Hazeldene House Reviews (76)
Hazeldene House has a Review Score of 9.9 (9.885) out of 10, based on 23 reviews in the last 2 years.
Over all time Hazeldene House has 76 reviews.
Having had a lot of experience with nursing homes I am blown away by the love and care my father is receiving at Hazeldene. The care staff are gentle and attentive, but also extremely professional. I can see their handling training in operation and my father is treated with dignity. The staff are upbeat and happy and the energy of the home is calm. The facilities are clean and modern and the home smells fresh and lovely. Management are supportive and available.
My husband experienced nothing but the best care at Hazeldene before his death. The staff were unfailingly kind, thoughtful and considerate towards him, me and my two daughters.
It was a pleasure to visit. The staff were interacting all the time, even when having a one to one with a resident. Staff were caring and very happy (a good sign). Rooms were good, as were the gardens. All in all well done. Could not give an accurate account of food or activities as I was not visiting when these were happening.
The staff were wonderful and gave her excellent care with dignity and kindness. I cannot thank them enough.
My mother was at Hazeldene House for two months and the care and attention she received was excellent. It was reassuring for us as a family that she was being looked after so well. I would definitely recommend Hazeldene House. The staff and management were fantastic.
Caring at it's best!
My mother moved to Hazeldene in May 2018. She has a lovely room which she now calls home. The staff are very friendly and caring and always polite. They deal with her every need and have got to know her likes and dislikes. They have a gentle and encouraging manner. She feels safe in knowing there is always someone there. But also enjoys the sanctuary of her own space when she wants it. She eats very well and enjoys the activities especially musical ones.
I still feel very unsettled by the recent events and management changes.
The staff are very good with my dad. They could not do enough for our family as well. Made to feel very welcome.
My mother and father became residents in 2016 - my mother needed nursing care due to cancer and also had Alzheimer's and my father had had Alzheimer's for about seven years. The care, and indeed love, that they were given was remarkable. I have never seen anything similar in any other care home where I have visited. I have never had a moment's worry about their well being and, since my mother died in 2016, my father has been so well loved and cared for I could not have wished for more. Although there have been difficulties involved in the running of the home over the last few months, this has never affected the wonderful care given.
Any problems that have arisen have been dealt with promptly.
I cannot praise this home enough.
Very nice helpful staff, very nice and clean and very nice to be asked if we would like a cup of tea and it was very nicely served with biscuits and serviettes.
This was a new home for us to visit and was very impressed.
One problem, my father had called in this morning re his sister left his name and phone number and no one returned the call.
This was the best 3 years I had with mum. She had a difficult and hard life and our relationship wasn’t the best. But her time at Hazeldene changed all this and we grew close and loving. For this, I will always be grateful.
Thank you for the quality care, love, patience, and fun you gave my mum. She really did end up in the best place possible.
My brother-in-law was nursed here for three weeks and the care and dedication of the staff is well over and beyond! They not only cared for and nursed my brother-in-law but offered support and care to the whole family
I can not recommend Hazeldene House highly enough - every small detail has been covered - a big thank you all.
Thank you so much for your very kind words.
Lovely position, modern, clean. Wonderful staff, good food, activities, hair salon. Nice sized rooms.
Staff are very caring and attentive, I see them checking on all the residents regularly and they sit and talk to them when quiet.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hazeldene House.
There are no upcoming events for Hazeldene House.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Hazeldene House.
Meet the Team (3)

The relationships I’ve built with staff, residents and families are the part of my role I love most. Seeing trust grow and knowing people feel safe, heard and valued makes every day meaningful. Working in care is my happy place, and I feel proud to lead a team that treats every resident with dignity, kindness and respect. Our doors are always open, you’re very welcome to come and look around, meet the team or simply have a chat with us at any time.

As the New Resident Manager, I will show you all that Hazeldene House offers, providing all the information and answers you need, to reassure you through the transition of your relative into their new Home. I will ensure the smooth organisation ready for your relative's arrival, and assist with the paperwork and funding.

I’ve been part of the Hazeldene team since December 2023. I really enjoy working in care because I like talking with and supporting vulnerable people, and I’ve built great relationships with both colleagues and residents based on trust and openness. That connection genuinely lifts my mood and keeps me motivated! I’m always here to listen whenever you need a chat, and I can’t wait to welcome you to the home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldene House to verify any information. View our terms and conditions. Hazeldene House has an Enhanced Service -more info.