Excludes personal expenses such as Hairdressing and Chiropody.
Flexible Visiting Hours
Large Free Car Park
Hazeldene House has a Review Score of 9.8 (9.841) out of 10, based on 25 reviews in the last 2 years. Over all time Hazeldene House has 66 reviews.
Review from June S (Sister of Resident) published on 17 January 2019
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Overall Experience
5.0 out of 5
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Review from Jayne W (Niece of Resident) published on 20 December 2018
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Overall Experience
5.0 out of 5
This was a new home for us to visit and was very impressed.
One problem, my father had called in this morning re his sister left his
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Review from Ruth B (Daughter of Resident) published on 2 July 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Lynne N (Sister-in-law of Resident) published on 7 March 2018
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Overall Experience
5.0 out of 5
Reply from Kerry Fell, Manager at Hazeldene House
Thank you so much for your very kind words.
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Review from Ann W (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Linda T (Sister of Resident) published on 10 August 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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The Review Score of 9.8 (9.841) out of 10 for Hazeldene House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.841 for Hazeldene House is calculated as follows: ( (242 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 283 Ratings = 4.841
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hazeldene House is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jun 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 18 Aug 2025
Suite coming available for 24 hour Dementia or Nursing Care, offering a permanent home for life or 2-4 week respite stay. The Suite is single occupancy, it has an Ensuite Shower room and Kitchenette.
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Job Title: Care Home Manager
Joined: 2022
Eva is the registered manager of the home, her door is always open. She oversees the management of all staff and ensures the care standards throughout the home.
Job Title: New Resident Manager
Joined: 2023
As the New Resident Manager, I will show you all that Hazeldene House offers, providing all the information and answers you need, to reassure you through the transition of your relative into their new Home. I will ensure the smooth organisation ready for your relative's arrival, and assist with the paperwork and funding.
Job Title: Carers
Our team are the heart of our home, they are not just carers but companions, who bring laughter, smiles and emotional support to our residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldene House to verify any information. View our terms and conditions. Hazeldene House has an Enhanced Service - more info.
