Hazeldene House

Romford Road, Pembury, Tunbridge Wells TN2 4AY
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9.8 68 Reviews
  • Hazeldene House, Tunbridge Wells
Nestled in peaceful woodland on the outskirts of Pembury village near Tunbridge Wells, Hazeldene House is a purpose-built care home offering a comforting blend of skilled nursing, care experience, and community. Designed with dignity and wellbeing in mind, the home features spacious one-bedroom care suites, each with its own en-suite bathroom and kitchenette - creating a true “home for life”. Residents enjoy bright rooms with views of nature, supported access to gardens, and communal spaces designed for comfort and companionship.

Hazeldene House specializes in dementia care (mild to advanced), respite stays, nursing care to palliative and end-of-life support. The team at Hazeldene House embraces a philosophy of Relationship Centred Care™, placing each resident at the heart of a supportive network of family, friends, carers, and healthcare professionals.

At Hazeldene House, mealtimes are more than just nourishment - they're moments of comfort and connection, where residents are brought together to enjoy old favourites and hearty British classics. The in house chef crafts a 4 weekly rotational menu every Autumn/Winter and Spring/Summer, utilising fresh seasonal ingredients and catering to key dietary requirements.

From lounge-based activity programs to those adhered to the individual needs of the resident, Hazeldene aims to provide something for everyone. With an entertainment schedule comprising of animal therapy, exercises classes through to singers and musicians of varying genres.

There is a dedicated hair salon which offers residents the opportunity to enjoy hairdressing and barber services in a relaxed, friendly environment, right within the comfort of their home. Hazeldene offers the convenience of onsite maintenance, a dedicated laundry team, cleaners and gardener - ensuring every effort is made to maintain a well-kept, living environment all year round.
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Care Provided by Hazeldene House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1995 – £1995
  • Self-Funded Residential Dementia Care: £1995 – £1995
  • Self-Funded Nursing Care: £1995 – £1995
  • Self-Funded Nursing Dementia Care: £1995 – £1995
  • RESPITE Self-Funded Residential Care: £1995 – £1995
  • RESPITE Self-Funded Residential Dementia Care: £1995 – £1995
  • RESPITE Self-Funded Nursing Care: £1995 – £1995
  • RESPITE Self-Funded Nursing Dementia Care: £1995 – £1995

FNC already deducted from quoted fees.
Excludes personal expenses such as Hairdressing and Chiropody.

These prices are only a guideline, please contact Hazeldene House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Eva Robinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Flexible Visiting Hours

Parking

  • Large Free Car Park

Hazeldene House Reviews (68)

9.8

Hazeldene House has a Review Score of 9.8 (9.836) out of 10, based on 25 reviews in the last 2 years.
Over all time Hazeldene House has 68 reviews.

Overall Experience
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Date Published
  • 68
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Reviewer Connection to Hazeldene House
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Total of 68, showing 61-68
Review from Mathew M (Son of Resident) published on 27 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good with my dad. They could not do enough for our family as well. Made to feel very welcome.
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Review from Muriel F (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father became residents in 2016 - my mother needed nursing care due to cancer and also had Alzheimer's and my father had had Alzheimer's for about seven years. The care, and indeed love, that they were given was remarkable. I have never seen anything similar in any other care home where
I have visited. I have never had a moment's worry about their well being and, since my mother died in 2016, my father has been so well loved and cared for I could not have wished for more. Although there have been difficulties involved in the running of the home over the last few months, this has never affected the wonderful care given.
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Review from June S (Sister of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in Hazeldene House for the past year. I could not find a better home for him to be in. The staff are so kind, friendly and caring not only to residents but family members also.
Any problems that have arisen have been dealt with promptly.
I cannot praise this home enough.
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Review from Jayne W (Niece of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice helpful staff, very nice and clean and very nice to be asked if we would like a cup of tea and it was very nicely served with biscuits and serviettes.


This was a new home for us to visit and was very impressed.


One problem, my father had called in this morning re his sister left his

name and phone number and no one returned the call.
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Review from Ruth B (Daughter of Resident) published on 2 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My recently deceased mother spent the final 3 years of her life at Hazeldene House. She was so happy here; calm, relaxed, chatty, smiley, often making others laugh along with her.
This was the best 3 years I had with mum. She had a difficult and hard life and our relationship wasn’t the best. But
her time at Hazeldene changed all this and we grew close and loving. For this, I will always be grateful.
Thank you for the quality care, love, patience, and fun you gave my mum. She really did end up in the best place possible.
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Review from Lynne N (Sister-in-law of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish I could rate this nursing home 10 out of 5.
My brother-in-law was nursed here for three weeks and the care and dedication of the staff is well over and beyond! They not only cared for and nursed my brother-in-law but offered support and care to the whole family
I can not recommend Hazeldene
House highly enough - every small detail has been covered - a big thank you all.
Reply from Kerry Fell, Manager at Hazeldene House

Thank you so much for your very kind words.

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Review from Ann W (Daughter of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely position, modern, clean. Wonderful staff, good food, activities, hair salon. Nice sized rooms.
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Review from Linda T (Sister of Resident) published on 10 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and attentive, I see them checking on all the residents regularly and they sit and talk to them when quiet.
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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Hazeldene House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Hazeldene House is calculated as follows: ( (239 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 281 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazeldene House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Eva

Eva Robinson

Job Title: Care Home Manager Joined: 2022

Eva is the registered manager of the home, her door is always open. She oversees the management of all staff and ensures the care standards throughout the home.

Katie

Katie Wickison

Job Title: New Resident Manager Joined: 2023

As the New Resident Manager, I will show you all that Hazeldene House offers, providing all the information and answers you need, to reassure you through the transition of your relative into their new Home. I will ensure the smooth organisation ready for your relative's arrival, and assist with the paperwork and funding.

Members of the Team

Members of the Team

Job Title: Various Roles Joined: 2014

Our Deputy Manager Mihaiela, Nurses Lili and Erzsebet and Kitchen Assistant Vasi have all worked for Hazeldene for 10+ years. A wealth of experience between them!

Care Team

Care Team

Job Title: Carers

Our team are the heart of our home, they are not just carers but companions, who bring laughter, smiles and emotional support to our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldene House to verify any information. View our terms and conditions. Hazeldene House has an Enhanced Service - more info.