Sonya Lodge Residential Care Centre

10 High Road, Wilmington, Dartford DA2 7EG

Sonya Lodge Residential Care Centre, Dartford, Kent
Sonya Lodge Residential Care Centre, Dartford, Kent
Sonya Lodge Residential Care Centre, Dartford, Kent

Sonya Lodge Residential Care Centre is a residential home with a warm and welcoming atmosphere, providing specialist dementia care for residents. Located in the quiet Kentish village of Wilmington, residents can enjoy secure, private accommodation with all modern amenities.

There are four comfortable lounges – including the “blue lounge”, the “red lounge”, the “fireside lounge”, and a TV lounge which opens onto a peaceful garden with flowerbeds and outdoor seating. The “red lounge” doubles up as a movie-screening room. Other amenities include a spacious dining area, an old-fashioned shop selling treats and toiletries, an onsite Hair Salon and a "Forget Me Not" café in the garden.

Sonya Lodge is regularly visited by professionals such as a chiropodist, an optician, specialist nurses and a speech therapist. Socialising is an essential part of daily life at Sonya Lodge and there is always plenty going on – including visits from entertainers, group singsongs and summer barbecues.

Group: Nellsar Care Homes

Person in charge: Jean Wright (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 37

Rooms with ensuite WC: 27

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Directions:

Access only from B258 – not from A2. Use the road name “High Road, Wilmington” or postcode DA2 7EH when using Sat Navs.

Visiting:

We maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Latest Care Quality Commission* Report on Sonya Lodge Residential Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Sonya Lodge Residential Care Centre has a Review Score of 9.5 (9.486)

The Review Score of 9.5 (maximum of 10) for Sonya Lodge Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Sonya Lodge Residential Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.486 for Sonya Lodge Residential Care Centre is calculated as follows: ( (111 Excellents x 5) + (99 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 216 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Sonya Lodge Residential Care Centre is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 15 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sonya Lodge Residential Care Centre?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sonya Lodge Residential Care Centre

  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

A calm, friendly environment with very professional standings. The staff do really care and are extremely efficient. I know that my mother is looked after and is safe. I believe we made the right decision when we chose Sonya Lodge as a care home.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am a retired vicar, in the course of 20+ years of ministry I had occasion to visit many retirement/dementia homes. Sonya Lodge is clearly the best I've come across, in the course of 3 yrs visiting a relative, EVERY time relative is treated with kindness, patience with clear evidence of professional standards being maintained (despite 'someone' often being grumpy). I cannot recommend the staff and facilities at Sonya Lodge highly enough.

You might be surprised that I haven't listed every facet as excellent in the review, they are in a very cramped location; but they make very good use of the space.

For excellent, read 'perfect'
For good, read 'show me better'
Your relative would be cared for well here.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff and management are professional and welcoming. The resident's welfare is a priority, the staff ensure that medication is given as required and should there be a health issue promptly notify family members as well as requesting the doctor to attend to confirm a diagnosis and provide additional medication if required. Entertainment is provided and the occasional outing all of which is well received. Many thanks.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Many of our family have had experience of care homes. All say this is one of, if not the best. Cleanest they have experienced.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I'm very pleased with the care my mother is receiving and communication from the home is very good. The staff are very accommodating and helpful.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at Sonya Lodge are fantastic. They completely look after the residents 100%. Their stamina and enthusiasm is second to none, I can't fault them.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you for looking after my dad. Sonya Lodge has become his home and residents and staff his family. Every time I visit I am amazed at the dedication of the care staff and the way they treat my dad as an individual and in dealing with this dreadful disease. I love the banter the staff have with him and the way he smiles and responds gives me great comfort to know there is still some parts of my dad that remind me of what he used to be like. The recent celebration of my parents 75th wedding anniversary at Sonya Lodge was very moving and I cannot thank the staff enough for making it such a joyous event.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Like everyone, the decision to put my mum into a home was very stressful. My mum had always told me never to put her in a home which made it worse but all the staff at Sonya Lodge are so kind and caring. I feel 100% happy that my mother is safe and well looked after. They have lots of activities for the residents who wish to take part, the food is fantastic and the staff really do care. Mum is always getting lots of cuddles.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff - friendly and communicate well. Always inform me by phone of any change in my granddad's wellbeing. Staff are always the same, minimal agency (if any) and so I am reassured that the carers know my grandad and his needs. Sometimes toilets/tables are not clean but this is hard to keep on top of with residents with dementia.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been a resident at Sonya Lodge for 18months, we are very satisfied with her care. Residents, even when being difficult, are treated with patience and dignity. We regularly ask my mother if she is happy staying at Sonya Lodge and her answer is always positive. In her own words 'I couldn't be in a better place'.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Pleased with mother's treatment care.
Always informed of any changes in health and well-being.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My sister and myself find the home for Mum more than suitable. The staff are very caring and friendly. They treat her with respect and dignity. We are always asked when we arrive if we would like a hot drink.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father is well cared for in a warm, safe environment. The staff are always welcoming and friendly.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother has been in Sonya Lodge since January. All the staff are excellent treating Mum with respect. The staff always seem happy, which is great as they have, in my view, an extremely challenging job. Mum is fed very well and always looks clean and presentable. I would have no hesitation in recommending Sonya Lodge to anybody who has the horrible job of finding a good care home for someone with dementia.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visited and researched many care homes for my elderly Mum who has dementia. It was a very hard decision to make as I knew I was taking away her independence but it had become necessary for her safety.
I called on Sonya Lodge one afternoon without an appointment and after being shown around by the manager I knew immediately it was the right place of care for Mum. The staff are very caring and friendly. Mum receives excellent care, she is very happy there and enjoys getting involved with the various activities.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been treated with dignity and respect from the beginning of her stay at Sonya Lodge. All the staff are friendly and courteous. They are all knowledgeable about mum. Her room is spacious, well decorated, clean and comfortable. Mum is well cared for and very well fed. The food at Sonya Lodge is amazing. I am very happy that my brother and I were lucky enough to find mum a place at Sonya Lodge.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

9/5/16 I was so happy to arrive to visit my dad to find an entertainer singing, also getting the other residents stimulated enough for some of them to get up and have a dance. My dads sister and I had a very enjoyable afternoon with my dad, thanks again.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

MY grandfather suffers with dementia. Sonya Lodge immediately gave me the feeling of security from the moment we first visited. It has a home from home atmosphere with incredibly skilled staff who can deal with the changing moods that dementia brings.
The residents come first at Sonya Lodge, they are treated like family and staff take the time to treat residents with dignity and genuinely care for the ingredients. Family are always encouraged to join in many activities and have an open visiting.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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