Sonya Lodge Residential Care Centre

I cannot thank the team enough for their love and support. Our only regret was that she ended up in the hospital and did not see out her last hours with the loving team at Sonya Lodge.

Our mum has been in Sonya Lodge for nine months now, and we are very pleased with how she has settled in with the care she has received. She herself has said how much she likes it there. All the members of staff are dedicated to ensuring their residents are cared for and provide a range of activities they can participate in.

The variety of activities is excellent, including the trips and the excuse to celebrate an event always goes down well with the whole home! Any reason to have a little party!

My mum is very happy and so well cared for at Sonya Lodge. The staff are wonderful, and nothing is too much trouble. The communication between the staff and my family is excellent, and someone is always there to listen or help if needed. Sonya Lodge is my mum's home now, and I cannot fault it. When I visit with my brother, we can see the love and care everyone is given by all the staff, that includes everyone from the cleaners, catering, admin and carers.

I was sold this home for my mum. Caring would encourage activity, walking, and social care. They lied, was the worst thing we ever did. Two weeks we had to remove her, she shut down, became stressed, and anxious, the list is endless. Thankfully we got mum out after 2 weeks of hell. The new home she is now a different person, with better care, standards, and safety. Do not trust Sonya Lodge, they do not communicate between staff or management, basic care is not offered, and no one should be left in soiled clothing because they do not have time, staff to attend to them. Shambolic, stressful experience to say the least. No Laundry staff for 2 weeks, no notes available on check in, no covid test, short staffed continuously but want to charge too much money. Agency staff employed but no cascading of information to them about the care of your loved one! Please consider where you trust your loved ones' final care, this is not the place to go to.

A very fantastic care home. A safe and warm environment with true carers. My grandmother is being well taken care of. I can't thank the staff at Sonia care home enough for their kind and empathetic attitude towards every resident. Please continue your best work.

It took a while for Mum to settle in at Sonya Lodge Residential Care Centre, but the staff were so patient and caring with her, making changes dependent on her needs to make her feel like she belonged. I am always informed if Mum needs anything, and I am kept up to date via photos on the app of all activities and trips out that Mum takes part in. The staff are always very approachable and easy to talk to. Mum loves her room and the lovely garden and tea room there and is always happy when I go to visit her - she couldn’t be better cared for.

Carers appear to be very attentive and are always available on the phone. They have a good rapport with my dad. We are looking forward to seeing him in the garden now that Covid is not so much of an issue and the weather is improving. He appears to be very content.

After years of being cared for by our Dad, Mum was eventually transferred to Sonya Lodge in November 2020. Although this was a very distressing time for us, whilst also having to deal with Covid-19 and the strict rules, all the staff at Sonya Lodge were fantastic. They settled Mum in with lots of care and attention. Since day one, nothing has been too much bother for them. They treat our Mum with love, affection and respect. There is always a lovely atmosphere in the home, and we cannot fault it in any way. Thank you.

Thank you.

They need to put my mum's socks on and wrap her up warm and put on a bra for her and clean her teeth.

The staff at Sonya Lodge are amazing. They make Mums time at the home the best it can be. They all take time to know her, and every time we visit or call, we are always treated with respect and care. Staff turnover is very low, and that is important to us, and I'm sure the residents. There are always plenty of activities and events, which offer stimulation and excitement. Communication between the home and ourselves is excellent - the fact they will share information and provide pictures really means a lot. We can't thank you enough for making Mum's time at the home the best we could have wished for.

Mum is clean and well presented when I visit, and she seems very content. There are occasional episodes, but they are sadly related to her deteriorating condition. The staff are always attentive and smiling, which must help Mum to settle. I would recommend Sonya unreservedly if you need a good home for care.

All members of management and staff are professional and welcoming to relatives, ensuring Government Covid testing is followed whilst maintaining residents welfare and wellbeing is a priority. Varied visiting arrangements are offered to relatives, either in person, phone calls or FaceTime. Any issues are notified to relatives as well as doctors diagnosis, conditions requiring a prescription and arranging emergency services. I would like to thank all staff and management for the personal, loving care given to Mum.

My husband is well-loved and looked after. Unfortunately, he had two very bad falls in the first few months of his arrival but has been well cared for, and when possible, the carers are very vigilant. Unfortunately, he no longer recognises me nor his children, which I find very upsetting, but it shows he is content and certainly does not want to come home with us. He is our darling, and the staff recognise this!

Due to government Covid regulation measures, my opportunities to visit my mum have been scarcely restricted since the pandemic. During this time, management has changed. I am also not aware of any other care staff changes, so my review is necessarily based on previous interaction when I freely visited the home two or three times weekly. Any contact I have has before or since this time has always been professional, caring and efficient.

The level of communication has improved over the recent few months. The care and professionalism have been outstanding during these very trying months. The staff have played a particular role in keeping my mum safe and secure and should be highly recommended. I cannot thank all the staff enough for the ongoing support and care of not just the residents but the families of the residents too.

It is very difficult to give an accurate review at this time, as I have not had direct access to the home in the past year. I do, however, think that the staff are doing their very best at what is a most difficult time. My mother appears to be very happy there, and this is what is important to me.

All staff very helpful, always know where she is. Great care was taken during COVID-19, well done. My visits upset her as no contact can be made and she does not understand why.

My sister and I are over the moon with the care and the home for our Mother. The staff are in constant touch with us with all of Mum's needs, health and happiness. They are extremely caring and professional as are all of the employees at Sonya Lodge. I can't recommend it higher it's amazing. Well done everyone and thank you.