Very pleased with the care and attention given to my mum by all the wonderful staff at Sonya Lodge.
Rita W (Daughter of Resident)
My sister and I have always felt welcomed by all the staff at Sonya Lodge
C R (Daughter of Resident)
We cannot fault the care and attention that the staff at Sonya Lodge have given my father, and us.
A G (Son of Resident)
Excluded from fees: Hairdressing, Chiropodist, Newspapers, Toiletries.
These prices are only a guideline, please contact Sonya Lodge Residential Care Centre to find out the exact price for your requirements.
The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch if booked in advance.
Limited spaces available in the car park and on-street parking available.
Sonya Lodge Residential Care Centre has a Review Score of 9.9 (9.868) out of 10, based on 14 reviews in the last 2 years.
Over all time Sonya Lodge Residential Care Centre has 77 reviews.
5.0 out of 5
Thank you for taking the time to review the home with such great positivity and for giving Sonya Lodge a 5-star score in all areas. We are very pleased to know that you and your grandmother are happy with the services provided; this sincerely means a great deal to us all at the home and at Nellsar. The staff team at the home are indeed a smashing team who takes great pride in the work they do. We will be pleased to share this review with them. Thank you.
5.0 out of 5
Thank you so much for your positive review. Your opinion is so important to us and helps to improve our service.
4.0 out of 5
Thank you so much for taking the time to give the team these positive comments. I am pleased that your experience and that of your fathers is a good one and that you feel the team have connected well with him. We are all so happy that more visiting will be taking place in the future and look forward to welcoming you within the home more often going forward.
With very best regards.
5.0 out of 5
5.0 out of 5
5.0 out of 5
Thank you for taking the time to write this review for our service. I see that there is much that you find to be to a high standard in the home, such as the cleanliness, value for money, safety, meal and snack provision and activities, and I am very pleased that you feel this way. I do note your comments on the care/support you feel your Mum receives. I am sorry you feel this way, and I know the manager will want to look into these issues and seek to make improvements for the future. The manager of this home is always happy to speak with relatives and work with them to ensure the care for our residents is the very best it can be. I feel confident you will soon note improvements in the care and support for your dear Mum. With very kind regards.
5.0 out of 5
Wow, thank you so much for this positive review; we are chuffed to read the amazing comments. All the staff at Sonya Lodge team are indeed totally committed to providing a quality service for their residents and fully understand how important families are in that process. So we thank you too for helping us to do our jobs so well, and for the time you have taken to provide the feedback - it will be shared with the staff team, and I know they will be thrilled to hear it. Thank you.
4.0 out of 5
Thank you for taking the time to provide this positive review of Sonya Lodge, and we are pleased that you would unreservedly recommend the home. We will be sure to share your comments with the staff team, who will be pleased to hear they are doing a good job. Thank you.
5.0 out of 5
5.0 out of 5
Thank you so much for taking the time to write the review. We do understand how difficult and painful it is having to allow others to provide the necessary care for the people you love and cherish most in life, it is heartbreaking. This is something that as a team we keep in the forefront of our minds at all times when providing his care - remembering at all times what he would want from us but also understanding how you as a family feel too. We are pleased that your husband is settled and content - that really is a blessing and makes the situation much easier all around, especially for him. As you said, he is your Darling, and he always will be, but if you feel upset at any time, please don't hesitate to come and talk to us, we have good Listening ears - but thank you for your lovely review.
4.0 out of 5
Thank you so much for this positive review and for your patience during this trying time. We really do understand how difficult this has been for you and your resident, and we have been amazed at the positive and encouraging support the home has received from families and friends. The residents and staff are so looking forward to welcoming you back into the home, and we are doing all we can to make this a safe and enjoyable experience as soon as safely possible.
The previous manager of many years has taken well-earned retirement, and our new manager in post is called Ami. Ami has been on post for six months and comes to us comes with a wealth of experience in home management, especially in Dementia Care Services. Normally when we have a new home manager in post, we would have a meet and greet welcome party, but due to Covid, this has not been possible, pleased be assured that as soon as we can we will.
4.0 out of 5
Thank you so much for this very positive review; the management and staff do their utmost to ensure that residents and families are fully satisfied with the level of service provided. We are pleased that we have managed this for you and your resident during these difficult times, but have to say, we have received such wonderful support and encouragement from the families and friends, and we could not have done it without you. We have a wonderful staff team and a lovely house of residents, and we have just had to concentrate on making it as much fun as we can for all. Thank you so much.
4.0 out of 5
Thank you for giving this positive review for the home and the team. You are right in stating this has been a very difficult year, and especially so for families and friends of the people we care for. I am really pleased you feel your Mum is happy in the home, and we are looking forward to the time when we can invite visitors back in to spend quality time with their loved ones. With very best wishes and warmest thanks.
4.0 out of 5
Thank you so much, we really do appreciate how hard this has been for you and other families at the best of times. COVID 19 has made it so much harder for everyone. We thank you for taking the time to write this review for us. Stay safe and thank you.
5.0 out of 5
Thank you for taking the time to write such a positive review, it really makes a difference to the staff and gives their morale a little lift at this difficult time. We are pleased to know that we are providing a quality service that meets your family's expectations - thank you for your high recommendation.
4.0 out of 5
Thank you for your kind comments, we really appreciate the feedback. We do our best to keep our residents safe and happy, it isn't always easy at this time and it is a constant worry - we all look forward to the time when we can get back to normal but until then - we plod on doing what we do and continue to give peace of mind where we can. We are pleased that you feel Sonya Lodge is homely, it does have a lovely family feel about it. Thank you for taking the time to write the review.
5.0 out of 5
Thank you Jane for the wonderful feedback, we are so pleased that you are happy with the services we are providing in this difficult time. We so look forward to the time when we can invite our families into the home and get to know our newer families better. In the meantime, we will continue to do our best to support our residents and families the best we can. We do sincerely appreciate your feedback. Thank you.
5.0 out of 5
Thank you very much for taking the time to send the review regarding your aunt's positive experience of care at Sonya Lodge. We try so hard to ensure our residents are well cared for and hope they know they are loved like our own extended family. We try to provide the high level of care that we would want for our own families. The staff team there are a kind and caring bunch of people who all go over and above in their duties - to get such positives reassures us that we are getting it right - thank you so much.
5.0 out of 5
Dear Yvonne
Thank you so much for your positive feedback. I am so pleased that both you and your aunt are satisfied with the service provided.
At Nellsar we are extremely proud of what we do and your feedback is very welcome. and spurs us on! We are especially proud of the Sonya Lodge team, they are a truly amazing and dedicated bunch of people and the home is well managed with a home from home feel.
Thank you for taking the time to write this review. it is appreciated by us all.
5.0 out of 5
Dear Jackie, thank you for your lovely review of Sonya Lodge. We kindly welcome all feedback, as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that you and your father are so happy with the Home.
The Review Score of 9.9 (9.868) out of 10 for Sonya Lodge Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
John joined Nellsar as a Home Manager in February 2022. Having previously managed a medium-sized Nursing Home, John first began his care career as a Care Assistant, progressing into management over time. John’s previous role as a Metropolitan Police Officer translates to great leadership and communication skills with the Home, with a passion for Dementia care and making people feel safe. John leads a very strong, friendly, and reliable team, and together they ensure residents feel happy and content every day. As a Manager, John is caring and calm; he runs an open-door policy and enjoys empowering his team with support and professional development.
"When I first joined ‘The Family of Nellsar’ in March 2014, little did I know how much satisfaction I would receive daily working in a care home for people living with Dementia. It was a very personal decision choosing to work within care. After losing my husband to cancer and receiving so much support from Macmillan I wanted to give something back to the community and here I am some few years later loving the role I am in. I had very little understanding of Dementia and was thrown in the deep end from the on set and soon found that all what was needed was time, patience, and a calming voice of reassurance along with a smile.
My role initially was a little part time role of 16 hours per week – a dream position working four hours per day, four days a week. At the interview I clearly remember asking what the job expectations would be and the response was, "It is a brand-new role that has been created and it involves a little bit of typing, filing, and answering the telephone." Little did I know what the role really involved! With an increasing workload, within a year, Nellsar saw the need to increase this position and I was asked to work full time. My role as Business Support Officer entails many aspects of administration working very closely with both the Home Manager and Deputy Manager and all my colleagues.
There have been many changes and development within the group over the years – improved training and learning being offered to all personnel, improved technology and a huge amount of support being provided from my peers and colleagues, to name a few. I am still learning daily and every day here at Sonya Lodge is different. We are one big Nellsar family unit.
The team at Sonya Lodge are all amazing and working together is a crucial and integral part of the smooth running of the Home and care provided for our residents and colleagues. Working at Sonya Lodge is a privilege – after all, this Home belongs to our lovely residents first and foremost and their care is our absolute priority.
I thoroughly enjoy meeting our residents' family members and loved ones, and building a good rapport. I believe it is important to be honest, always, and to have a listening ear too, as this is probably one of the toughest decisions a family will ever make – finding a suitable Home for the care of their loved one.
For anyone that knows me well here at Sonya Lodge and Nellsar, I am lucky enough to bring my dog into work daily. Roxi is a valued member of the team here and our residents adore her. For me, having this opportunity to go to work with my best friend Roxi is simply awesome. Roxi brings smiles daily with her unconditional love."
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