Newland House

It's a heartbreaking decision when you need to choose a care setting for a family member. From the moment we stepped into the home, Newland House Care Home, and were greeted by the manager we knew it was the right place. Every member of staff that we have met has been kind, friendly and made us all feel welcome and one staff member said "we are your second family now". The chef makes the most delicious meals and we all feel incredibly lucky! Thank you everyone.

My experience at Newland House Care Home has been none other than amazing. The care manager went out of her way to find out about my husband's physical, personal and emotional needs. His reception on arrival was fantastic, with individual members of staff welcoming him using his Christian name while introducing themselves. I feel that Newland House has a heart and really cares about the health and welfare of its residents. This was perfectly summed up when I was told 'to regard Newland House as your second family'!

Newland House have been excellent in the care towards my grandad. It was a big change for my grandad and our family and the staff have been understanding and supportive. Everyone we have met has been friendly and the room he is staying in has been great with nice views outside. He has also been really enjoying the food. Thank you everyone!

From the first contact, through the settling in phase and ongoing, the thoughtful, kindness of all the staff to my mother and to us, her family, has been lovely. I really appreciate the considerate care with which my mother is treated, not just by the care staff but by everyone. The home is small enough to have a family feel but has everything she needs. On a practical level, the home is well run, very well maintained and always has lots of interesting activities going on. Staff seem happy, mum eats better than she has for years and very much enjoys the garden where there is always something for her to look at.

Used Newland House for respite and could not thank everyone enough for the care and attention they have given to our mother during her one-week stay. Nothing was too much trouble. Would recommend Newland House to anyone. Please keep up the good work.

I am very grateful to Newland House for the excellent care they provided to my father in the last months of his life. He was treated with great care, patience, compassion and respect during a very challenging time. I chose Newland House for its atmosphere of professional and practical kindness. The staff work very hard indeed, but they do so with great humour and considerable personal insight. There is a genuine, unrehearsed warmth contained in the building that you sense on every single visit. I would recommend Newland House to any family without any hesitation whatsoever.

My dear mum was cared for at Newlands until January 2022. We knew when we visited for the first time that the atmosphere was special - it was a calm and welcoming environment with a very homely feel. The staff were kind and patient and the residents were happy and settled. We were always impressed with the level of activities planned, the cleanliness of the rooms, and the variety of freshly made meals. We were so lucky to have found Newlands, and would not hesitate in recommending it.

Dad has been at Newland House since January and settled in very quickly, which I feel reflects on the excellent staff. I cannot fault the care and attention dad receives. He is very happy and enjoys joining in with the activities. The atmosphere at Newland House is friendly and homely and it's lovely seeing the regular updates and photos on Facebook. I would highly recommend Newland House.

I am really grateful to all the management, all the staff for what they do, they really are a tremendous bunch!

Nothing is too much trouble for the staff, Dad is well settled and often tells me how he loves it there.

They have worked so hard to keep everyone safe and also keep their spirits up in these very trying times. I have been lucky enough to see my dad through his window as he has a ground floor room, but visitors are now allowed by appointment into the garden with our loved ones. I would like to give Newland House 10/10 for their amazing care.

He receives care, company and a compass; what more could I wish for?

The residents and carers are like a family, which includes visitors and are always there to help one another. It is a very relaxed atmosphere making any new resident settle in very quickly to our home from home. From the excellent manager to the carers, cook, domestic staff, maintenance, you couldn't get a nicer team of people, I should say friends and I thank you all for kindness.

I can’t thank the staff enough for all their kindness and compassion.

This is a lovely home picked out from the many I visited when trying to find somewhere for Mum to stay. The brilliant staff brought her back to health in an amazingly short time and got her walking and talking again when we thought all was lost. She has been there over a year now and is looked after incredibly well. I would definitely recommend Newland House.

Safe environment.

During my mother's recent illness, the manager and staff have shown great care and compassion towards my mother's needs. I trust the home with my mum's care and it cannot be faulted.

It's taken a load off my mind to know she is safe and well looked after. The staff are kind and I am happy with the care she is given.

Now, just short of three months on, much of the battle is won - partly due perhaps to a recent increase in staff numbers and a change in management making more time for his carers to do what they do so well.

I have been very happy with the care and support given to my mother, sometimes in very difficult circumstances. The staff are dedicated team nothing is too much bother for them.