Rosebank Care Home

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.

Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.

Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.

She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff. Read less

Lesley brings over 39 years of experience in healthcare to her role as Deputy Home Manager at Rosebank Care Home.

Her career began with night shifts as a carer before moving to days and progressing to Senior Carer and, ultimately, Deputy Manager. Throughout her career, Lesley has remained passionate about making a genuine difference to people’s lives, believing that even the smallest gesture can have a meaningful impact.

Lesley loves learning new things and sharing her knowledge and experience with others, particularly supporting colleagues to develop and grow in their roles. Above all, she is passionate about ensuring residents feel cared for, valued and at home.

Outside of work, Lesley is a proud mum of two and enjoys upcycling, gardening and getting outdoors for walks with her dog. Read less

I came to work at Rosebank during the pandemic in Dec 2020 and I love every minute of working here. I am so proud that as a team we can help make such a positive difference to our residents and their families’ lives.

Before joining Rosebank, I worked in the luxury travel industry for over 20 years, organising round-the-world trips, marathons, fashion shoots and even some weddings. Due to the pandemic, I took voluntary redundancy, which is what led me to Rosebank!

In my spare time, I am kept on my toes with my 2 children and a complete house renovation project but when we get some downtime, you will always find me nipping off for long weekends or holidays in our caravan. Read less

Matt has worked in catering for the last 25 years across a variety of venues, including care homes and the hospitality industry.

He enjoys cooking fresh, high-quality, nutritious food centred around the home, with a focus on creating a comforting experience for others. His main passion is main course dishes, which our residents fully enjoy!

Outside of work, Matt enjoys spending time with her children, travelling and going to car shows. Read less

I bring a strong background in working within a clean room laboratory environment, where attention to detail, hygiene standards, and organisation are essential. These skills transfer naturally into my housekeeping role, where maintaining a clean, safe, and welcoming space is a priority.

I have also previously worked as a care assistant, which gave me a real appreciation for working closely with residents. I enjoy being part of an environment where I can help create a comfortable, happy setting while building friendly connections with the people around me. Read less

I originally started as a freelance painter & decorator but then came on board full time as the Maintenance Operative, where I work between Rosebank & Churchfields, spending a few days per week in each care home.

I started my working career many moons ago as an apprentice engineer, which was really interesting, especially working within the stunning university buildings in Oxford. After this, I used my new skills to work with the farming industries, helping to erect specialist farming buildings. I then moved on to own my own shop in Faringdon, selling antiques and collectables. I have also been in the painting & decorating business on and off since the 80’s.

I really enjoy the care industry, I will always make time to stop and have a chat to any residents about their day. Read less

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.

For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.

Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer. Read less

With over 30 years of experience in the care sector, Kate has built an extensive and varied career, holding roles ranging from domiciliary care to Deputy Care Manager. She also spent many years as an Administrator, where her wealth of knowledge, dedication, and unwavering support made her an invaluable member of the team.

Kate's passion for elderly care is at the heart of everything she does. She thrives in the centre of the home, maintaining close relationships with both residents and colleagues and ensuring that compassion and quality remain at the forefront of every interaction.

A strong advocate for community engagement, Kate is passionate about meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting homes across Premium Care Group, always happy to share her expertise and contribute wherever she is needed.

Most recently, Kate served as Group Community Engagement Manager for Premium Care Group, a role she was immensely proud to hold. In July 2026, she was promoted to Head of Marketing, where she continues to champion connection, compassion, and innovation across the organisation. Kate is excited to build on this new chapter, driving the company's marketing strategy while continuing to make a positive impact for residents, families, colleagues, and the wider community.

Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and enjoys making lasting memories with her family and loved ones. Read less

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.

In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.

Dedicated and deeply passionate, I’m here to help, no question is ever too much. Read less

Daisy is an 11-year-old community champion who has been visiting The Anchorage care home since she was a toddler. A few years ago, she created Through the Eyes of a Child, a heartfelt initiative designed to capture children’s honest reflections on their experiences of visiting the care home, helping staff and residents see the environment through a child’s perspective.

What began as a simple idea has grown into a meaningful programme that fosters intergenerational connections. Daisy encourages children from local schools to visit the home, building friendships with residents and taking part in activities, events, and outings. She has also developed feedback forms to ensure children’s voices are heard and valued.

Over the past year, Daisy’s compassion and dedication have been widely recognised. She has received a Champions of Care Special Recognition Award from Person Centred Software, the Community Cup from her school for her empathy and service, and the Saxon Weald Local Community Youth Winner Award for her outstanding contribution to the care home and wider community. She is also due to join the PDCCA Volunteer Friends Scheme in the New Year.

Now beginning to share Through the Eyes of a Child with other care homes across the group, Daisy continues to lead with kindness, empathy, and maturity beyond her years, proving that age is no barrier to making a meaningful difference. Read less