Rosebank Care Home

I have worked in the care sector and with Rosebank for over 16 years. I began my journey with Rosebank as a care worker and I am so proud to have progressed to home manager. I have loved working in care from the very beginning – I love taking care of our residents and making their lives enjoyable and fulfilling. If I can make at least one of my residents laugh or smile during the day, it makes my day!

Our vision for Rosebank has always been that it is, first and foremost our residents. Home; a place where they feel loved, safe, respected, and treated with dignity.

To help achieve this, our staff must understand our values, and be kind and compassionate... But also fun!

Our values are centred around residents having a sense of purpose and belonging, living well, and finding enjoyment. This is supported by ensuring residents have a choice, every day, on how they want to spend their time and with whom.

Having a link with our local community is a key priority at Rosebank. It is something we have striven to achieve and continue to develop. It is central to the happiness of our residents. The community at Bampton are involved in the lives of our residents on a daily basis. This is supported through regular interactions with local school children and even toddler groups.

Rosebank is a beautiful home, set in stunning Oxfordshire surroundings, but the essence of the home, and the very fabric of who we are, is nothing without the staff within it. The team is everything, from careful recruitment to ongoing support, training, and feeling valued and part of our family.

We listen to our staff, seek their feedback, and implement their ideas for continuous improvement. Ongoing training and development is actively encouraged and supported for everyone to ensure the highest standards of care for all our residents.

I joined Rosebank as Head of Care in August 2024, and I bring with me over 15 years of experience working in senior positions in the care sector.

I have had the pleasure of working here at Rosebank since 2011, where I started as a carer and have, over time, progressed to become the Head of Care. I have worked on both days & nights for many years, so I have a total understanding of how we give 24-hour care to our wonderful residents.

When I'm not at Rosebank, I love nothing more than spending time with my husband, children, grandchildren & dog. I am also a carer for my own mother on my days off, which I love doing as I get to spend lots of time with her.

I came to work at Rosebank during the pandemic in Dec 2020 and I love every minute of working here. I am so proud that as a team we can help make such a positive difference to our residents and their families’ lives.

Before joining Rosebank, I worked in the luxury travel industry for over 20 years, organising round-the-world trips, marathons, fashion shoots and even some weddings. Due to the pandemic, I took voluntary redundancy, which is what led me to Rosebank!

In my spare time, I am kept on my toes with my 2 children and a complete house renovation project but when we get some downtime, you will always find me nipping off for long weekends or holidays in our caravan.

With a background as a reception manager, hairdresser, and care assistant, I’ve always been passionate about people and creating meaningful connections. In February 2025, I proudly stepped into the role of Lifestyle & Wellbeing Team Leader — a position that brings together all the skills I’ve developed over the years.

I love that no two days are ever the same. Whether I’m connecting with residents and their families, fulfilling special wishes, or planning engaging activities, my goal is to ensure every individual feels valued, included, and uplifted. Creating joy, promoting wellbeing, and making each day count is truly at the heart of what I do.

With a broad background in hospitality (including visitor attractions, stadia, pubs, and restaurants), I’ve spent the last five years in the care sector where I was proud to win a national award.

My passion lies in delivering simple, high-quality food that is not only nutritionally balanced but also visually appealing. I’m motivated by the positive impact that well-presented, nourishing meals can have on residents’ health, wellbeing, and overall experience. I combine my experience with a strong commitment to providing consistently excellent service.

I originally started as a freelance painter & decorator but then came on board full time as the Maintenance Operative, where I work between Rosebank & Churchfields, spending a few days per week in each care home.

I started my working career many moons ago as an apprentice engineer, which was really interesting, especially working within the stunning university buildings in Oxford. After this, I used my new skills to work with the farming industries, helping to erect specialist farming buildings. I then moved on to own my own shop in Faringdon, selling antiques and collectables. I have also been in the painting & decorating business on and off since the 80’s.

I really enjoy the care industry, I will always make time to stop and have a chat to any residents about their day.

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.

For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.

Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.

Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.

Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.

She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.

In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.

Dedicated and deeply passionate, I’m here to help, no question is ever too much.

In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.

Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.

At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.

Sonya has been a qualified nurse for over 22 years, with extensive experience in both Acute and community settings across various National Health Care Services (NHS) in Northwest London. She has also worked in the Middle East with the Government on projects including reducing amputation rates and promoting awareness on wound management. In 2022, Sonya transitioned into the Nursing Home industry to utilise her broad knowledge and skills in managing clients with chronic conditions.

Sonya initially qualified as a general nurse in 2023 and went on to attain further qualifications, including Tissue Viability (specialising in managing all types of wounds, including cancerous wounds, pressure ulcers, and leg ulcers), Teaching and Co-mentoring, Leadership and Management. She also holds a master’s degree in Health and Social Person-Centred Care and a Meta Master's in Behaviour Studies.

She was previously the Home Manager at Kingfishers Care Home in Bourne End, where she had the privilege of being part of a diverse, modern, and dynamic management team at Premier Health Care. In her new role as Group Clinical Manager within the Premium Care Group, Sonya will be using her expertise to support the homes in achieving and maintaining high clinical standards.

In her spare time, Sonya enjoys reading and watching documentaries.