Rosebank Care Home

I am a Registered Nurse and Home Manager with over 15 years’ experience in the care sector. My background spans community nursing, forensic nursing and more recently the management of clinical and residential care homes. This breadth of experience has given me a strong, well-rounded understanding of complex care needs and the importance of high-quality, person-centred support.

I am known for being approachable, supportive, and committed to leading with compassion. I thrive on new challenges and take pride in creating environments where residents feel safe, valued, and truly at the heart of everything we do. My focus is always on delivering excellent standards of care while supporting teams to provide the best possible outcomes for those we serve.

I have had the pleasure of working here at Rosebank since 2011, where I started as a carer and have, over time, progressed to become the Head of Care. I have worked on both days & nights for many years, so I have a total understanding of how we give 24-hour care to our wonderful residents.

When I'm not at Rosebank, I love nothing more than spending time with my husband, children, grandchildren & dog. I am also a carer for my own mother on my days off, which I love doing as I get to spend lots of time with her.

I came to work at Rosebank during the pandemic in Dec 2020 and I love every minute of working here. I am so proud that as a team we can help make such a positive difference to our residents and their families’ lives.

Before joining Rosebank, I worked in the luxury travel industry for over 20 years, organising round-the-world trips, marathons, fashion shoots and even some weddings. Due to the pandemic, I took voluntary redundancy, which is what led me to Rosebank!

In my spare time, I am kept on my toes with my 2 children and a complete house renovation project but when we get some downtime, you will always find me nipping off for long weekends or holidays in our caravan.

With a background as a reception manager, hairdresser, and care assistant, I’ve always been passionate about people and creating meaningful connections. In February 2025, I proudly stepped into the role of Lifestyle & Wellbeing Team Leader — a position that brings together all the skills I’ve developed over the years.

I love that no two days are ever the same. Whether I’m connecting with residents and their families, fulfilling special wishes, or planning engaging activities, my goal is to ensure every individual feels valued, included, and uplifted. Creating joy, promoting wellbeing, and making each day count is truly at the heart of what I do.

I bring a strong background in working within a clean room laboratory environment, where attention to detail, hygiene standards, and organisation are essential. These skills transfer naturally into my housekeeping role, where maintaining a clean, safe, and welcoming space is a priority.

I have also previously worked as a care assistant, which gave me a real appreciation for working closely with residents. I enjoy being part of an environment where I can help create a comfortable, happy setting while building friendly connections with the people around me.

I originally started as a freelance painter & decorator but then came on board full time as the Maintenance Operative, where I work between Rosebank & Churchfields, spending a few days per week in each care home.

I started my working career many moons ago as an apprentice engineer, which was really interesting, especially working within the stunning university buildings in Oxford. After this, I used my new skills to work with the farming industries, helping to erect specialist farming buildings. I then moved on to own my own shop in Faringdon, selling antiques and collectables. I have also been in the painting & decorating business on and off since the 80’s.

I really enjoy the care industry, I will always make time to stop and have a chat to any residents about their day.

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.

For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.

Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.

Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.

Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.

She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.

In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.

Dedicated and deeply passionate, I’m here to help, no question is ever too much.

In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.

Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.

At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.

With 28 years of experience in the care sector, Kate has held a wide range of roles, from domiciliary care to Deputy Care Manager. Most recently, she served as an Administrator, bringing extensive knowledge, dedication, and vital support to her team. Her deep-rooted passion for elderly care shines through in everything she does, and she thrives at the heart of the home, staying closely connected with both staff and residents.

Kate has a particular passion for community engagement. She loves meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting other homes across the Premium Care Group and is always willing to contribute wherever she can.

Now serving as the Group Community Engagement Manager for Premium Care Group, a role she is immensely proud of, Kate continues to champion connection, compassion, and community across the organisation.

Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and her loved ones.

Daisy is an 11-year-old community champion who has been visiting The Anchorage care home since she was a toddler. A few years ago, she created Through the Eyes of a Child, a heartfelt initiative designed to capture children’s honest reflections on their experiences of visiting the care home, helping staff and residents see the environment through a child’s perspective.

What began as a simple idea has grown into a meaningful programme that fosters intergenerational connections. Daisy encourages children from local schools to visit the home, building friendships with residents and taking part in activities, events, and outings. She has also developed feedback forms to ensure children’s voices are heard and valued.

Over the past year, Daisy’s compassion and dedication have been widely recognised. She has received a Champions of Care Special Recognition Award from Person Centred Software, the Community Cup from her school for her empathy and service, and the Saxon Weald Local Community Youth Winner Award for her outstanding contribution to the care home and wider community. She is also due to join the PDCCA Volunteer Friends Scheme in the New Year.

Now beginning to share Through the Eyes of a Child with other care homes across the group, Daisy continues to lead with kindness, empathy, and maturity beyond her years, proving that age is no barrier to making a meaningful difference.