The Beeches

Fortyfoot Road, Leatherhead KT22 8RZ

The Beeches is a care home owned by Anchor and it is located at the heart of the Leatherhead community, with good road and public transport links.

Anchor is England's largest provider of housing and care for the over 55s. The Beeches provides friendly and compassionate residential and dementia care for up to 54 customers in single ensuite rooms. Staff receive on-going training to provide customers with dementia with the best care possible.

Each customer has a personalised, detailed care plan which is created by the dedicated care team by building relationships and really getting to know the customer, to ensure the care they receive continually meets their needs.

Anchor was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016 and reinvests profits back into its services and home, to continually raise standards to provide a high-quality service to surpass customers' expectations.

Group: Anchor

Person in charge: Michelle Daniels (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Beeches: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for The Beeches is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for The Beeches in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.48 for The Beeches is calculated as follows: ( (95 Excellents x 5) + (70 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 175 Ratings = 4.48

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Beeches is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 13 Reviews ÷ 10.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Beeches has a Review Score of 9.5 (9.480) from 15 Reviews


Average Ratings

  • Excellent
    8
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Beeches?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Beeches

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Generally, the staff are very caring but often there are shortages and too many agency staff required. The regular staff look after us well and try to get to know how we like things done.

We very seldom see the managers and therefore they are not always aware if we have a problem.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   4.2 out of 5

Very good - with the one exception which is the food at luncheon which for some reason comes into the serving area in good condition but comes out wet and not agreeable for that one reason.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   4.1 out of 5

I have no complaints at all. I have made a good friend here.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   5 out of 5

I am satisfied and I don't have any trouble. I get help whenever I need it.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   5 out of 5

The Beeches where my mother has been staying for the last year is an excellent care home and meets all her needs. It is quiet, calm, clean and in good condition. The staff are friendly, caring, attentive and happy. The food is very good and healthy. The activities are adequate meeting the needs of the residents. We are extremely happy to have found such a good place for mother where she is settled and happy.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   4.8 out of 5

We have no problems at all with The Beeches Care Home, mum is very happy there.
The staff are very polite and helpful. Her room is always very clean. They lay on entertainment that they all like. We are very happy with The Beeches because mum is happy. At 96 that is good.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   4.4 out of 5

An unexpected crisis with my 91-year-old mum meant I needed to get her to a place of safety and care at short (or no!) notice. The team at The Beeches were fantastic. A next day 'trial day' was booked with no fuss. Immediate agreement for two weeks respite stay on completion of the trial day and then two weeks of real care; not only 3 meals a day and medication administered - which was the critical part, but without fail, all staff are positive and smiling - even when mum was grumpy!
With the beautiful courtyard garden, no restrictions on visiting. The activities, the company of other residents; and the staff who so clearly really cared. Mum benefitted hugely.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   4.7 out of 5

Overall care in the home is excellent. On occasions, staff are stretched but this is acceptable.
Activities are really not appreciated by Residents except when music related. However, staff do try very hard to get people involved.
Basically, I am very pleased to know my wife is looked after so well.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   4 out of 5

Lovely home, fantastic staff. Would benefit from more cleaning staff.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   4.6 out of 5

My mother needed help and moved into The Beeches 10 months ago.
Her Alzheimer's has deteriorated the home have been able to help in every way. They have a good relationship with mums GP and I cannot fault then in their care and treating my mum with dignity. The staff are a proper team and always cheerful and nothing is too much bother. The activities are good and mum enjoys baking and singing. The home also has pet rabbits and budgies which are a huge success with the residents. The food is always of a high standard and relatives and friends are always welcome to join meal times. The manager and team are excellent if only all homes matched The Beeches.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   4.7 out of 5

It is a lovely place to be.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   5 out of 5

I am very happy here. I am looked after and I have nothing bad to say about the home.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   5 out of 5

It is very nice and comfortable with a lovely setting and fresh air. Staff are lovely.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   4 out of 5

The staff are very friendly.
All over questions are always answered.
Mum is well cared for and respected.

How likely would you be to recommend The Beeches? Extremely Likely

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Average Rating:   3.8 out of 5

Carers and management very helpful. They do a good job at looking after the residents in sometimes difficult circumstances. I believe at times they are short staffed and this effects the timings of medication and what activities are available for the residents. I believe more staff would increase the ratings to excellent below.

How likely would you be to recommend The Beeches? Likely

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Average Rating:   4 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Beeches