The Beeches

Mum seems to have settled in well joins in a lot than she did with the activities. The staff are always friendly and helpful, the food is all home-cooked and fresh. The homemade cakes are to die for (we have missed these due to the Covid-19 crisis) We would highly recommend The Beeches. All the rooms are kept clean and tidy.

Well managed care home with very caring staff who look after the residents very well. Food and drink seem satisfactory and activities, though limited, are probably appropriate for the residents. Standards of safety and security have been high during the covid 19 pandemic.

My mum came here in August 2018 after a major operation. She was in a lot of pain and very confused but the staff here made her comfortable and were very kind. After a few very unsettled months, mum started to relax a bit and join in with the activities offered. Now, over a year later, she is like a different person. She is happy, giggles a lot, loves the singing, activities and generally enjoys life. My only negative is that they don’t seem to be given many cold drinks during the day. I have only noticed these at mealtimes.

We, the family, are very happy with the care Mum gets here. The staff are very helpful and good.

My only negative would be her wardrobe being used to dump pads, which should be kept in the bathroom, so her personal belongings are not hidden.

Would recommend.

I have been very happy with the care mum has received here over the last 7 months. She always appears content, relaxed and unstressed. The staff are always friendly and welcoming and well informed of mum's needs.

I visit from France so it's not as regular as I would like, but when I do visit my step dad I'm always made to feel very welcome. Dad is looked after very well, the room and the facilities are clean and tidy. Dad says the majority of staff are caring and friendly. Dad is very quiet and no trouble so he can easily be forgotten, but he can go to the staff if he needs anything.

I feel the friend I visit regularly here is well cared for at The Beeches, always pleased staff and my friend is very happy here. One thing - I think my friend's wheelchair should be kept clean without me asking.

Overall, we are happy with The Beeches. My mother is content here and we are satisfied that she is being well looked after. There is scope for improvement, however, especially so far as the 'activities' programme is concerned. More sessions should be included to stimulate the residents, mentally and physically.

I would like to thank all the staff at The Beeches for the care they give my mum, they are always kind and thoughtful and treat her with dignity and compassion. When I visit they are always friendly and nothing is ever too much. The Beeches is a lovely environment with nice outdoor spaces and well-maintained gardens.

The strength of The Beeches is the staff, they are caring and compassionate. The home is clean and warm and the food is good.

Staff are very kind.

Staff have been friendly and welcoming. My mum is well cared for, although her room does not have a working shower. Some personal items have been lost (photos). Activities are varied and regular. However, my mum has dementia which means that if the wording of the question is wrong then she chooses not to take part. Staff in the main room have been excellent but one member of staff puts the residents to bed way early, complains and does not work hard. I haven't had any reports from my mum's key worker. I have not been informed of any drug changes. When the doctor was called for my mum, I was not informed. I requested this and the manager said she would add it to the care plan. This has been done. Overall I am very pleased with her care and she is very happy here.

The manager was amazing. She was never too busy to talk to me about my concerns. She was informative, patient and knowledgeable.

My husband was a resident for two and a half years. The care he received was excellent. The manager is very, very empathetic and the staff are wonderful. They have displayed such patience and tenderness, nothing is too much trouble.

Generally, the staff are very caring but often there are shortages and too many agency staff required. The regular staff look after us well and try to get to know how we like things done.

We very seldom see the managers and therefore they are not always aware if we have a problem.

I am satisfied and I don't have any trouble. I get help whenever I need it.

Very good - with the one exception which is the food at luncheon which for some reason comes into the serving area in good condition but comes out wet and not agreeable for that one reason.

I have no complaints at all. I have made a good friend here.