Bridge House Care Home, Godalming, Surrey
Bridge House Care Home, Godalming, Surrey
Bridge House Care Home, Godalming, Surrey

Bridge House Care Home is owned by well-respected care provider, Maria Mallaband, and offers a high quality of residential care for up to 30 elderly people.

Bridge House is an impressive Tudor-style building that dates back to the 16th century, which has been modernised with two large extensions - retaining many of its original features. The home has two spacious lounges, both of which overlook the extensive grounds and a small conservatory.

Situated in Elstead, Surrey, Bridge House can also extend its services to look after those with temporary respite care needs, thanks to a dedicated team of carers.

Group: Maria Mallaband Care Group Ltd

Person in charge: Annie Lewis (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 30

Shared Rooms: 0

Rooms with ensuite WC: 30

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bridge House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Bridge House Care Home has a Review Score of 9.7 (9.735)

The Review Score of 9.7 (maximum of 10) for Bridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Bridge House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.735 for Bridge House Care Home is calculated as follows: ( (192 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 253 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bridge House Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bridge House Care Home?

  • Extremely LIKELY
    18
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bridge House Care Home

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • more

We are always made welcome when visiting our dear friend at Bridge House Care Home. We can visit anytime to suit us. Our friend is always relaxed, cheerful and in good spirits. She is extremely happy and seems very contented. Prior to living here, she was against living in a care home. Now she often remarks that she wants to stay at Bridge House Care Home forever. I can honestly say that I never worry about our friend as I am confident that all of her needs are met.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother went in for respite. The staff were all so incredibly friendly and eager to help. The home itself feels like no other home I have seen with lots of personal touches that make it feel special. The leaving date for my mother kept changing but they didn't mind at all. The rooms are lovely and the building itself is beautiful. The residents all seem lovely and happy.
I would be happy for my mother to go there again.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My cousin has been in Bridge House Care Home for over 10 years and I have never had any worries or concerns about her.

All of the staff are friendly, helpful and very professional. I have visited other care homes and Bridge House Care Home is the best one I have ever seen.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bridge House is the perfect home from home for my mother. She has a beautiful, spacious room with a great view.
The staff are friendly, professional responsive and caring.
It's a great relief to know that at 98, she is in such a wonderful, safe and stimulating environment.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visit every 2 weeks to bring a simple Christian service and to meet up with friends in residence. We are always made very welcome, especially by the activities co-ordinator.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Cleanliness: Good

Staff: Good

Safety / Security: Excellent

My mother has been a resident at Bridge House for 11 years. We, as a family, have always been very happy with the care this home has provided. The staff are always kind and of good humour and their care is and always has been exceptional. My mother has been, and is very happy here. I would say that the standard of the home has risen year on year - for instance, recently all the linen has been replaced, dining and sitting room have had their chairs and tables renewed - walls painted and decorated. It really is an uplifting place to visit. this year the manager provided the first village fete in the garden to which loads came and joined in for the first time. The food is wonderful - choice of 3 dishes for lunch, a great menu and all dietary regime meals.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law has been resident here for 8/9 months and I have been very pleased and happy with the care and service she gets. I am impressed with the range of activities available and have always been made to feel welcome whenever I visit.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

When it came time for my grandmother to move into a residential home, I was extremely anxious about it. I honestly felt there wouldn't be anywhere I would be happy to leave her. Bridge House has totally proven me wrong. The rooms, food and activities are great, however above all, the staff are fantastic, caring and hard working. I can confidently say that my grandmother is happy here, something I did not expect to happen.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Aunt was so happy living alone but the families decision to move into care was the best thing for Aunt as she has settled so well and loves the new environment, activities etc. Meals are enjoyed and thankfully we have an amazing chef who likes to tempt the taste buds.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased that I chose this care home for my mother and so are all the friends and relations who have visited her in the two months she has been there. She is 91 and her dementia was getting worse and she had a mini-stroke, but she is settling in well.
In spite of recruitment problems, the staff could hardly be better at what they do. We visit anytime we like, usually with our dog and are always made to feel at home.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother-in-law has improved since she moved to the home in December 2016 she looks groomed, well looked after- clean clothes, hair cut. She feels better. She keeps saying- "this is such a pleasant place, can't be better!" She has slightly improved mentally- more relaxed, less complaints about her state of mind (she has Alzheimer's since 2013) This all big thanks to the staff- nice food, clean place and a lot of activities to stimulate the brain.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bridge House provided the loving care and homely comfort that put us at ease to have mum a resident. The whole team from the manager down including the cook all contributed to mums well-being over the 5 years she was a resident.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have just returned home after visiting my sister who lives in Bridge House at Elstead. Bridge House is like a beautiful hotel very nice and friendly staff. Lots of activities are provided, today it was musical movements, cake making and icing which they enjoy.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I found the home very clean and welcoming. My friend has settled in well and was enjoying the care and food. I did not visit whilst any activity was being done but it seems they have varied entertainment and activity throughout the week. One suggestion would be nice for visitors to be offered a drink. Parking could be difficult if all residents had a visitor at the same time.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother was a resident at Bridge House from 2011-2016. She passed away on 8th May 2016 at Bridge House. The care she had from the time she became a resident until her death aged 101 was second to none. The staff were caring and kind to mum and the family cannot praise them enough.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always find the staff friendly, caring and happy. Mum very settled seems happy and content.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

This review is what I have seen when visiting. I live next door so a long connection. I have felt when I have visited that all the staff are so helpful and seem to really care about those in their care. My friend speaks most highly also of the care he has received over several years. I have visited to join in with a church service held in a side room and yesterday there was an intervention to tea and cakes to support the Alzheimer's society which was well attended and again the staff were great.

How likely would you be to recommend Bridge House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our mother has been in Bridge House for over ten years. She is beautifully looked after, her needs met particularly as they are changing as she becomes frailer. She is very happy there and it is her ‘home’. One of the reasons we chose it so many years ago (apart from the fact that it was the only one we visited that didn't smell) was because it had the feeling of being a real home and not a large purpose built institution - with approximately 26 rooms it was in our opinion an ideal size. Staff and residents are a ‘family’ and some carers have been there since she first went there. Issues are dealt with promptly. It should be noted that the home has an excellent local GP Practice with an amazing response if there is a crisis. The food is very good and the lovely chef is involved in the life of the home. It is particularly well managed and most of the common areas have been updated recently. The garden is pleasant with plenty of shade and lovely for the residents in summer.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

It was with an initial heavy heart, my sister and I finally succumbed to finding a care home for our dear mum.

Bridge House did not disappoint. Nowhere compares to our own home, but Bridge House staff have ensured that this is as good as a close second place as it gets. Mum is treated with dignity by them and supported.
They are loving, caring, cheerful individuals (mum loves them all), they are always to hand to make you feel comfortable and welcome when paying a visit, nothing sees too much trouble.
For us thus far, 5 stars all round!!!

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since my mother has been at this care home, her life has changed so much. Constant care, lots of activities, she is so much happier.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was welcomed in to Bridge House by lovely friendly staff. She has a small but cosy bedroom and is always nice and warm. The meals are very good and mum is encouraged to eat which is good. There are daily activities by a lovely friendly lady. When we visit we are always offered drinks which is nice as it is a long drive for us. I cannot find anything to criticise.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was admitted to Bridge House in September 2015. We as a family have found them to be extremely warm and friendly and have made the transition to a care home very reassuring for both the family and mum. She is happy there. The food is very good. Activities every day. Trips are organised. Mum is always clean and well looked after. No unpleasant smells. Décor is clean and bright. They have made the home feel like a home from home. Very pleased.

How likely would you be to recommend Bridge House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Chrissy Terry

Job Title: Care Manager

Joined: 2015

Description:

Hello, my name is Chrissy Terry and I would like to introduce myself as the newly appointed Care Manager at Bridge House. The home is a beautiful 16th Century building which has been sympathetically adapted, whilst retaining a lovely friendly and homely feel, giving residents a Home from Home environment.I have been a Registered Manager in the Care field for 20 years, having several years experience working with people living with dementia. I started my Care career as a Care Assistant and very soon went on to become a Team Leader, working with Adults with Learning Disabilities. During this time I gained my NVQ Level 4 in Care, my Registered Manager Award and attended Reading College to achieve my Advanced Management in Care Certificate.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bridge House Care Home