Bridge House Care Home

My mother had a fall at home and moved into Bridge House at short notice. She was very confused and hardly eating and constantly anxious. Two months later, she is settling and putting on weight and enjoying the extensive activity program. The staff have endless patience and are very kind and caring. It feels like Mum has moved into an extended happy family.

The staff are flexible and responsive to residents' needs and preferences. The staff are warm and empathetic in their contacts with residents and with their relatives. When my brother visited a number of care homes in the Godalming area, to find one for our family member, he told us that he knew Bridge House was the right place, just from going in, before speaking to anyone. The atmosphere was then and still is calm and relaxed.

My mother initially came to Bridge House in November 2021, for a brief respite and chose to stay on a permanent basis. The care and friendliness of the staff including the management, carers, reception, housekeeping etc, is exceptional. My mother is a new woman since moving there. Thank you Bridge House.

My father is extremely happy with the care home. He cannot fault any of the staff. The treatment he receives is first class, from the manager, to all the staff. From my visits to my father, all I see is the staff being extremely helpful, polite and hardworking.

I cannot rate Bridge House highly enough. Every aspect - staff, care, food, hygiene and service, is al excellent. Unsure as to how they can improve such outstanding standards.

My mother came to Bridge House Care Home, 5 months ago and the care, compassion and support offered by all the staff was exemplary. Thank you for supporting us as a family during sad times. We all know our mum was looked after expertly and enjoyed her time with you.

Having moved my mother from a previous and unsatisfactory care home, we chose Bridge House after recommendations from a friend. It was the best decision ever made. The staff have treated my mother with dignity and compassion from day one. They are very caring and nothing is too much trouble. My mother is so happy now and has blossomed under their care.

My father was admitted to Bridge House the day before all visits were banned because of COVID in March 2020. So, not an ideal start as we moved him local to us so that we make regular visits. However, the staff did their best to keep him content and we had regular video calls to reassure him we were still about until such time when we were allowed visits again. All care homes had a difficult time in early 2021 and Bridge House was no exception. There have been a lot of staff changes over the last year due to Covid, but his care has always been to a good standard and we are pleased we chose this care home for him. Most of the staff have a soft spot for him and it shows when they speak to him. We communicate regularly with the care home manager and she keeps us well informed of his health and well being when we can’t visit. Overall I think we chose the best home for him, his tastes are simple and doesn’t want for much, but he does receive the best of care and attention.

Please don't take too much notice of what the CQC say as they are only interested in the paperwork!

Have been visiting as a friend of resident since she came in February. She seems very happy here, says food and care very good. Staff always friendly and helpful, lovely atmosphere. Lovely care home with lovely people.

Well received at reception, with good detailed advice for the wait. Good provision of PEE and hand sanitizing instructions, in particular in the resident's room very clear i.e. distancing, etc. Staff friendly and obviously caring.

Bridge House was highly recommended to us and it has not disappointed us. The staff are so kind not just to our mother, but go out of their way to make our visit a good one.

Everyone at Bridge House has been very kind and caring towards my mother in law. She has only been with them for a few weeks but she has had excellent care and we feel very happy leaving her knowing she is in safe hands. Thank you, everyone.

Thank you.

Bridge House is a lovely home with a warm, friendly atmosphere. Caring staff always make me welcome at all hours when visiting my sister.

I was welcomed by the receptionist very warmly. She was very keen to show me around from the kitchen, bathrooms/shower rooms, large sunn lounge/dining rooms, gardens and also a vacant room. She explained everyday life for a resident their safety, medical care and laundry system. I was introduced to the manager who was more than happy to discuss my father's needs and past issues and reassured me that life here he would receive kindness and dignity now he is a resident, settled and happy.

Mum has been here for two years and is very happy and comfortable. The staff are great.

I would highly recommend Bridge House to anyone looking for excellent care for a loved one.

I am happy for my father to be in Bridge House. I feel he is well looked after but still allowed to maintain his independence. I feel that they have gone above and beyond to accommodate his needs e.g. providing him with a room key also being very diligent in keeping me informed when I have had concerns about him.

My experience of Bridge House Care Home has been very positive. The staff have always been friendly and welcoming. My elderly mother is at present bedridden and receiving high-quality care. The staff are very aware of her physical needs they turn her regularly and try their best to tempt her to eat. She is happy and content with the care she receives.