Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham KT11 3LZ
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9.9 124 Reviews
  • Barchester Cossins House Care Home, Cobham
Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.
Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and outdoor seating areas for residents to enjoy. The home is a short distance from Cobham's shops, cafes and pubs, as well as Painshill Park for resident's outings.
The team of qualified and passionate staff focus on the individual needs of each person - delivering support and bespoke residential and respite care through the use of personalised and regularly reviewed care plans.
They are proud to provide a delicious selection of seasonal meals and a variety of activities and events.
At Cossins House, providing independence and choice for all is very important- that's why they encourage residents to be as active and social as they'd like to be and to personalise their rooms with their own belongings to help them feel at home.
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Care Provided by Barchester Cossins House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1992

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Cossins House Care Home to find out the exact price for your requirements.

Contact Barchester Cossins House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Barchester Cossins House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rose Punzal (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (18)

Barchester Cossins House Care Home Reviews (124)

9.9

Barchester Cossins House Care Home has a Review Score of 9.9 (9.895) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Cossins House Care Home has 124 reviews.

Overall Experience
  • 118
  • 6
  • 0
  • 0
  • 0
Date Published
  • 124
  • 6
  • 9
  • 17
  • 107
Reviewer Connection to Barchester Cossins House Care Home
  • 34
  • 24
  • 22
  • 10
  • 5
  • 4
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 124, showing 121-124
Review from Irene E (Daughter of Resident) published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am thrilled with all aspects of care at Cossins House. My mother has been made so welcome by everyone. As a result, the process of settling in has been easier than expected. I feel as if each and every one of the staff has been hand-picked and part of a family.
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Review from David G (Son of Resident) published on 11 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents (both 93) moved into Cossins House in November 2014. Dad had had a hip operation and Mum realised that they needed more care. My dear mother has always been fussy and a bit difficult! Cossins was recommended by the physio, and when I told them that we were going to see it, Mum said, "Out
of the question. I have visited it and I didn't like it." My cousin persuaded them to see it again. "Oh this is nice!" said Mum. "It isn't how I remember it! And the manageress is lovely!" So they moved in, and were given excellent care from the start.


All the staff are brilliant, and very caring and gentle. The manageress is particularly good at coping with Mum's moods, and jollying her along. She often lends her a tablet so she can watch ‘Songs of Praise’! Dad was in hospital with a chest infection in 2015. When he returned, Cossins got him a more suitable bed and arranged extra nursing care. He had a stroke last year, and died in May. The staff have been really good at helping Mum to cope with her new situation.

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Review from Monica W (Daughter-in-law of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been a resident at Cossins for two years and in that time he has received the best of treatment in every way possible. The staff are excellent in every regard, patient and very kind. The home itself is set in beautiful grounds which the residents are encouraged to use at all times.
We (the family) cannot fault Cossins and would recommend it very much indeed.
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Review from E P (Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to be here. I am treated with dignity by all the staff and always ready for a laugh. my family are delighted that I am settled and happy.
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  • Cleanliness
  • Treated with Dignity
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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Barchester Cossins House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.970 for Barchester Cossins House Care Home is calculated as follows: ( (197 Excellents x 5) + (6 Goods x 4) ) ÷ 203 Ratings = 4.97
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Barchester Cossins House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (80)

Meet the Team (21)

Rose

Rose Punzal

Job Title: General Manager Joined: 2003

Healthcare has always been the driving force of my career, ever since I trained as Registered Pharmacist in Philippines for 10 years.


I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.


As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided and in accordance with Care Quality Commission (CQC) and Barchester policies.


As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.


As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in Care Domain.


As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita

Marita Segui

Job Title: Deputy Joined: 2010

I started my career in care industry as Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfulling!

Lisa

Lisa Unsworth

Job Title: Activities Leader Joined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.


We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser that visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine

Catherine Edwards

Job Title: Administrator Joined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny

Manny Muthy

Job Title: Maintenance Manager Joined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji

Raji Dhuna

Job Title: Head Chef Joined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex

Alex Espiritu

Job Title: Gardener Joined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie

Josie Mina

Job Title: Head Housekeeper Joined: 2018

I'm responsible for the home's cleanliness and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel

Joel Punzal

Job Title: Senior Care Assistant Night Shifts Joined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn

Josielyn Soriano

Job Title: Senior Care Assistant Joined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.

Roza

Roza Muthy

Job Title: Kitchen Assistant Joined: 2020

Roza supports our chef in the kitchen with all food preparations and takes care of keeping the kitchen clean and well-maintained.

Tina

Tina Harland

Job Title: Care Assistant Joined: 2015

I have been working at Cossins House as a Care Assistant since 2015. I really enjoy my job and love to work with Elderly Residents.

Nanda

Nanda

Job Title: Hostess/Housekeeper Joined: 2022

I am a hostess and am here to help with delivering tea/coffee and snacks throughout your day. I also help with housekeeping.

Nivetha

Nivetha

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all daily activities.

Alfred

Alfred

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all evening activities.

Carina

Carina

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all evening/daily activities.

Andy

Andy

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all daily activities.

Milena

Milena

Job Title: Care Assistant Joined: 2004

I work as a Care Assistant to help support all daily activities.

Anne

Anne

Job Title: Care Assistant Joined: 2017

I work as a Care Assistant to help support all daily activities.

Derick

Derick

Job Title: Senior Care Assistant Joined: 2012

I work as a Senior Care Assistant to help support all our residents' well-being and care.

Michael

Michael

Job Title: Care Assistant Joined: 2019

I work as a Care Assistant to help support all evening activities.

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