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Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham, Surrey KT11 3LZ
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There is a wonderful feeling of being "at home" rather than in"a home" at Cossins.Jane B(Daughter of Resident/Service User)
Barchester Cossins House Care Home, Cobham
Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff.Maureen P(Resident / Service User)
Barchester Cossins House Care Home, Cobham
Cossins House Care Home is wonderful, lots of activities and great staff team.A C(Resident / Service User)
Barchester Cossins House Care Home, Cobham

Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.

Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and outdoor seating areas for residents to enjoy. The home is a short distance from Cobham's shops, cafes and pubs, as well as Painshill Park for resident's outings.

The team of qualified and passionate staff focus on the individual needs of...  

Care Provided by Barchester Cossins House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,992N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Cossins House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rose Punzal(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (18)

Barchester Cossins House Care Home Reviews (128)

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9.8

Barchester Cossins House Care Home has a Review Score of 9.8 (9.836) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Cossins House Care Home has 128 reviews.

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Showing 128 reviews matching selected criteria
Review from Julie C (Daughter-in-law of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

We are always made to feel very welcome. Grounds and home stunning. Lovely to see the chickens and wildlife.

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Review from B S (Resident / Service User) published on 31 July 2019 Submitted via Postal Card
Overall Experience
I am very happy at Cossins. the staff are very kind. I sometimes don't like the food but can have a sandwich or snack instead.

There are a lot of different activities for us.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for your positive review, it is great to hear how happy you are here at Cossins House. We have a varied menu with many options every day, as well as regular residents meetings to discuss menus to ensure there are dishes that everyone will enjoy. Our chef is always happy to provide...  

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Review from Brian M (Resident / Service User) published on 31 July 2019 Submitted via Postal Card
Overall Experience

Very well satisfied.

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Review from V M (Resident / Service User) published on 31 July 2019 Submitted via Postal Card
Overall Experience

As my disabilities increased in 2017, I felt great relief at moving to Cossins House Care Home to be cared for.

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Review from Muna M (Friend of Resident) published on 22 July 2019 Submitted via Postal Card
Overall Experience

Lovely staff, gorgeous surroundings. Would highly recommend.

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Review from Sienna M (Friend of Resident) published on 22 July 2019 Submitted via Postal Card
Overall Experience
All residents are very happy every time I go there.

Courteous staff, good ambience.

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Review from T S (Daughter-in-law of Resident) published on 7 June 2019 Submitted via Postal Card
Overall Experience

We have recommended Cossins House to a number of people as a safe and caring environment for our loved ones. The staff are excellent and extremely patient!

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Many thanks for your positive comments about Cossins House, our dedicated team are an asset to our home.

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Review from Ricky M (Son-in-law of Resident) published on 3 June 2019 Submitted via Postal Card
Overall Experience
An excellent home.
All the staff are very friendly and helpful.
The facilities are perfectly geared to both residents and visitors.

Nothing to fault - excellent.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for your great comments about our home, the team will be delighted to hear your feedback.

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Review from Sue F (Friend of Resident) published on 9 May 2019 Submitted via Postal Card
Overall Experience
Impressed by the spacious rooms, set in lovely grounds.
Beautifully maintained, much trouble taken over the garden with pots/plants etc.

Caring staff. Has a lovely "homely" feel to it.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for your positive comments about our home, the team will be delighted to hear your feedback.

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Review from Roger C (Son of Resident) published on 26 February 2019 Submitted via Postal Card
Overall Experience

My 96-year-old father needed a month's respite care at short notice after being hospitalised by an infection. From the moment we contacted Cossins House they could not have been more helpful or more sympathetic. The care he received could not be faulted and they worked hard to tailor activities to get him ready to return to independent living. Highly recommended.

Reply from Alison Geddes, Marketing Administrator at Barchester Cossins House Care Home

Thank you for your fantastic comments on our home. At Cossins House, we pride ourselves on our high standard of care, the Home Manager and the team will be delighted to hear your great feedback.

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Review from M W (Son of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience

The staff are extremely helpful and caring. They go the extra mile. Thank you for all your support.

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Review from P H (Friend of Resident) published on 22 February 2019 Submitted via Postal Card
Overall Experience

Cossin's staff were very friendly, lovely, very respectful. I always thought that they are truly, honestly looking after all the residents like family.

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Review from Anthony S (Nephew of Resident) published on 21 February 2019 Submitted via Website
Overall Experience

We have been delighted by the standard of care that my aunt has received especially since Cossins House arranged for her to be given additional support.

Reply from Tessa Matthews, Marketing at Barchester Cossins House Care Home

Thank you for taking the time to leave us a review. The team at Cossins House are very caring and mindful about their residents and take great pride in providing compassionate, kind and individual care for residents. Best wishes to you and your Aunt.

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Review from Katie T (Granddaughter of Resident) published on 19 February 2019 Submitted via Postal Card
Overall Experience
My Grandmother settled into Cossins House immediately.
The staff, both carers, maintenance and cook, all treated her with great kindness and care.
She enjoys her meals very much and loves all of the staff here.
It's a lovely quiet home, the doors are always open and the staff pop their heads in to say hello.

Thank goodness for Cossins House. Thank you.

Reply from Tessa Matthews, Cossins House at Barchester Cossins House Care Home

Thank you for your kind comments about Cossins House and the care the team provides. It's so good to hear that your Grandmother settled in quickly. We do try to create a real home from home here.

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Review from M R (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card
Overall Experience
The staff are most impressive, their focus is the resident at a very individual level.
They have created a truly homely atmosphere.
Relatives are accommodated and made to feel included.
There is a definite impression of striving after excellence and looking to further improve standards of care.

Alongside this, the accommodation is well-maintained and clean.

Reply from Tessa Matthews, Cossins House at Barchester Cossins House Care Home

Many thanks for your comments about our home. The teamwork together very well to make every moment matter for our residents. They really aim to help our residents 'love every day'. The home has just been awarded Platinum by the Gold Standards Framework for end of life care and this excellence runs through everything they do.

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Review from J P (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience

My mother had a fall and my brother and I chose Cossins for respite with a view to long-term stay. We have found staff to be caring and helpful. The home itself is clean and fresh.

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Review from Annie G (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card
Overall Experience
My mother was only in Cossins House for just under a year when she passed away aged 95.
She had stayed there for three weeks respite in 2009 after having pneumonia and we were impressed with it then.
There were still staff from that time when she went back last year.
It is the most 'caring' care home.
All the staff are wonderful, the grounds are beautiful and lots going on for the residents in the way of activities and outings.
It has such a lovely feel and so friendly.

My mum was very happy there, wished it could have been for longer.

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Review from S K (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card
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My mother was very well looked after and cared for very sensitively when she died.

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Review from Andrew P (Son of Resident) published on 27 February 2018 Submitted via Postal Card
Overall Experience
My mother was admitted in 2016, aged 91 for care following a fracture at her home to her arm. She was due to leave but found her room, the staff and the care so friendly and the ambience so warm that she asked me to sell her house as she wanted to stay.
Staff were always so welcoming and became 'family'.
Late 2017 she fell ill and needed hospital admission. I was told she would live slightly longer in hospital but we chose to return to Cossins. The staff arranged a special bed and filled her room with flowers.
The end of life care was extraordinary and she died peacefully.

I can't praise the staff too highly. Wonderful.

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Review from Timothy L (Grandson of Resident) published on 17 January 2018 Submitted via Postal Card
Overall Experience

My grandmother was a resident for two years approximately. She was so happy at Cossins and regarded the staff as family. They always treated her with the greatest respect, allowing her to maintain her dignity. I was deeply moved by the love and care showed to her by the staff up till her passing. I would recommend this home to anyone needing residential care in old age.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (12)

News
  • 23 Jul 2026

    Connecting and engaging with friends and family at our fabulous Summer BBQ, our residents enjoyed the most wonderful day in the sunshine, surrounded by their loved ones. Everyone tucked into...

  • 15 Jul 2026

    Staff Sports Day! ???? What a fantastic afternoon filled with fun, laughter, and a little friendly competition! Staff took part in sack races, egg and spoon races, sprints, and plenty...

  • 15 Jul 2026

    Residents at Cossins House, got moving for Barchesters Get Moving Week by taking to the dance floor and counting our steps! ???? With music in our feet, smiles on our...

Upcoming Events

Awards / Recognitions (90)

Meet the Team (18)

Rose Punzal
Rose PunzalJob Title:General ManagerJoined: 2003

Healthcare has always been the driving force of my career, ever since I trained as a Registered Pharmacist in the Philippines for 10 years.

I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.

As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided in accordance with Care Quality Commission (CQC) and Barchester policies.

As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.

As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in the Care Domain.

As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita Segui
Marita SeguiJob Title:DeputyJoined: 2010

I started my career in the care industry as a Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfilling!

Lisa Unsworth
Lisa UnsworthJob Title:Activities LeaderJoined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.

We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser who visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine Edwards
Catherine EdwardsJob Title:AdministratorJoined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring that the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny Muthy
Manny MuthyJob Title:Maintenance ManagerJoined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji Dhuna
Raji DhunaJob Title:Head ChefJoined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex Espiritu
Alex EspirituJob Title:GardenerJoined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie Mina
Josie MinaJob Title:Head HousekeeperJoined: 2018

I'm responsible for the home's cleanliness, and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel Punzal
Joel PunzalJob Title:Senior Care Assistant Night ShiftsJoined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn Soriano
Josielyn SorianoJob Title:Senior Care AssistantJoined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.

Anne Delos Santos
Anne Delos SantosJob Title:Kitchen AssistantJoined: 2018

Anne supports our chef in the kitchen with all food preparations and takes care of keeping the kitchen clean and well-maintained.

Tina Harland
Tina HarlandJob Title:Care AssistantJoined: 2015

I have been working at Cossins House as a Care Assistant since 2015. I really enjoy my job and love to work with Elderly Residents.

Alfred
Alfred Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening activities.

Carina
Carina Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening/daily activities.

Andy
Andy Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all daily activities.

Milena
Milena Job Title:Care AssistantJoined: 2004

I work as a Care Assistant to help support all daily activities.

Derick
Derick Job Title:Senior Care AssistantJoined: 2012

I work as a Senior Care Assistant to help support all our residents' well-being and care.

Michael
Michael Job Title:Care AssistantJoined: 2019

I work as a Care Assistant to help support all evening activities.

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