Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham KT11 3LZ
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10 120 Reviews
  • Barchester Cossins House Care Home, Cobham
Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.
Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and outdoor seating areas for residents to enjoy. The home is a short distance from Cobham's shops, cafes and pubs, as well as Painshill Park for resident's outings.
The team of qualified and passionate staff focus on the individual needs of each person - delivering support and bespoke residential and respite care through the use of personalised and regularly reviewed care plans.
They are proud to provide a delicious selection of seasonal meals and a variety of activities and events.
At Cossins House, providing independence and choice for all is very important- that's why they encourage residents to be as active and social as they'd like to be and to personalise their rooms with their own belongings to help them feel at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1881

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Cossins House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Rose Punzal (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (18)

Barchester Cossins House Care Home Reviews (120)

10

Barchester Cossins House Care Home has a Review Score of 10 (9.964) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester Cossins House Care Home has 120 reviews.

Overall Experience
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Date Published
  • 120
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Reviewer Connection to Barchester Cossins House Care Home
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Total of 120, showing 1-20
Review from P G (Sister of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care & attention is exceptional. Over the years we have witnessed the personal attention given to the individual residents.
Thank you to everyone
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for taking the time to complete this feedback . I will ensure this is shared with the team.

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Review from Jan F (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cossins Care Home has been absolutely wonderful for my Mum who has been a resident for the last year and a half. The staff are absolutely wonderful, caring and thougtful people and Mum is very fond of them. The gardens are so pretty with flowers and shrubs and you will often find the chickens and
their chicks out and about in the flower beds. There is plenty of entertainment, games, quizes and special occasions like BBQs and Summer Parties. I cannot recommend Cossins House highly enough.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for taking the time to provide us with feedback. It means so much to us all . I will ensure it is shared with the team.

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Review from L N (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Cossins House for more than two years. She has been receiving excellent care throughout that time and finds the home comfortable and homely, and is able to choose well-cooked meals that suit her taste. The staff are exemplary, providing a safe, caring, and engaging environment.
Several of them have worked at Cossins for many years, and every member of staff knows my mum, and our family, and treat her with dignity and as an individual. Although the building is old it is kept in immaculate condition, with well decorated en-suite rooms which look out over the lovely gardens. We could not be happier with the care that our mum receives at Cossins House.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely comments and praise .We are very humbled and grateful for your response. We will share your feedback with the staff

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Review from K S (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's not just the physical environment that makes Cossins House exceptional (delicious food and beautiful gardens) - it is the attentive, compassionate and patient care given by all staff. Seamless co-ordination between the team and local services gives confidence that the medical needs of residents
are met and pre-empted, taking away a lot of worry. The atmosphere is friendly and staff are always ready with a smile and a sense of humour. Varied activities are provided and are adjusted dependent on residents' abilities and interests. Staff take the trouble to get to know residents and tailor their care to their habits, likes and dislikes. Thank you to the Cossins Team who go above and beyond.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely review which I will make sure I share with the team. They are always so pleased when they hear such positive feedback.

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Review from Lindsey A (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is exemplary. My mother has received the very best care from the amazing staff at every level. They have always been welcoming to us and my mother really feels at home here. Her health and mobility has dramatically improved since she has been here. Thank you to all at Barchester Cossins
House Care Home who have made this such a wonderful environment.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely review. I will make sure to share this with our team.

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Review from D W (Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. Lovely garden and all staff are all caring.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely feedback and I will share this to the team.

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Review from M S (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, beautiful grounds and garden. The warmth and welcome given to us on arrival were exceptional and continued throughout the stay. Would recommend Barchester Cossins House Care Home.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for taking the time to provide us with this feedback. It is very much appreciated and I will share this with the team.

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Review from A B (Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have stayed here at Cossins twice and I have had a very good experience both times.
I have found everyone very friendly and helpful. They can never do enough to make my experience happy and helpful.
I have benefitted from my experience.
Thank you all very much.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your kind words. We are so pleased to have you at Cossins House. I will share your positive feedback with the team

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Review from Gill D (Daughter-in-law of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. Friendly, efficient, amazing care for residents. Staff are brilliant. Residents are all kept immaculately dressed. Such a happy place - can't fault it.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for taking the time to provide us with this review. It is always appreciated by the team and agree Cossins is a very happy home.

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Review from Nigel H (Husband of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here continue to take such good care of my wife even as the help she needs increases. She enjoyed her trip out to a local garden centre recently.
Yesterday she was sitting outside in the sun with others when I visited with my son. When I told them that it was his birthday, all the staff came
out to sing happy birthday to him. This is how memories are made.
Thank you.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind review. Our privilege to care for your wife. We will share your lovely feedback with the team.

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Review from Maureen P (Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff. The food is excellent, activities are wonderful and I even have luxuries by having my nails done on a regular basis. I’m comfortable and very happy here.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you very much for such kind words about our home. We are delighted you are very happy with the service we provide. I will send my thanks to all the team here at Cossins House for making your stay so special.

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Review from P D (Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, I like it here. Surrounded by lovely people.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your review. Our pleasure to care for you. We will share your lovely feedback with the team.

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Review from Margaret S (Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleasantly surprised to arrive here at Cossins in August 2023 to a very warm welcome from the staff. Since then, I have been treated very well in all manner of ways, from being washed and dressed in the morning, to throughout the day when I have been given cups of tea often. The Activity
Coordinator provides us with a number of activities to help our well-being, mental and physical.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your lovely feedback, it means so much to the team. Our privilege to care for you.

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Review from A C (Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best move I ever made. Barchester Cossins House Care Home is wonderful, lots of activities and great staff team. I have never been so happy and can be myself. The grounds are beautiful and I love to walk each day. Very friendly and made many new friends.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind review. Our privilege to care for you. We will share your lovely feedback with the team.

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Review from S H (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cossins House is an excellent care home. My 90-year-old mum stayed for respite after a hospital visit and was treated with great love and kindness. The staff treated her with dignity at all times, the facilities were superb and the food was wholesome and nutritious. Mum was hesitant about staying in
a care home, but they built up her strength and confidence, so that she was able to return home easier, certainly made a difficult time for our family much easier to cope with.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for giving us this lovely feedback. I will ensure it is shared with the team.

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Review from Andrew S (Friend of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With only the eyes of a visitor to the home I can only imagine that the residents are the luckiest people to be able to spend their days at Cossins. The atmosphere is so friendly and the attitude of all the staff is one of cheerful, dedicated care. The house is immaculately clean and the grounds are
a joy to walk in. I would recommend Cossins to anyone.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your lovely feedback, it means a great deal to the team.

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Review from A K (Resident) assisted by family/friend published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very comfortable and well looked after at Cossins House. All of the staff were very polite, helpful and accommodating at all times. My room was spacious and clean, the garden space was welcoming and enjoyable to be in. The food was tasty and meals were always on time and well cooked. Outings were
well planned and appreciated. Thank you for looking after me after my hospital stay so well.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind review. Our privilege to care for you.

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Review from M K (Sister of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased to have visited my sister at Cossins House Care Home where she is well cared for and happy with a lovely room overlooking the garden.
Reply from Lisa Warner, Activity Coordinator at Barchester Cossins House Care Home

Thank you for this lovely review. We will share this with the team.

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Review from L W (Friend of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, a clean, calm and caring environment. Staff are always caring and always around to help.
I love visiting here feels like a home from home and everyone's happy.
Always activities going on keeping residents engaged and entertained.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your feedback is much appreciated. Thank you for taking the time to complete a review for us. I will share this with the team.

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Review from D U (Friend of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I absolutely love this home. The care they have given to my friend is above and beyond expectations. The residents love the sing songs, the entertainment and the general homely feel. It is obvious that all of the residents are enjoying their stay at Cossins House.
Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely feedback. I will share this with the team.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Barchester Cossins House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for Barchester Cossins House Care Home is calculated as follows: ( (162 Excellents x 5) + (6 Goods x 4) ) ÷ 168 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Cossins House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (76)

Meet the Team (21)

Rose

Rose Punzal

Job Title: General Manager Joined: 2003

Healthcare has always been the driving force of my career, ever since I trained as Registered Pharmacist in Philippines for 10 years.


I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.


As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided and in accordance with Care Quality Commission (CQC) and Barchester policies.


As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.


As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in Care Domain.


As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita

Marita Segui

Job Title: Deputy Joined: 2010

I started my career in care industry as Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfulling!

Lisa

Lisa Unsworth

Job Title: Activities Leader Joined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.


We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser that visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine

Catherine Edwards

Job Title: Administrator Joined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny

Manny Muthy

Job Title: Maintenance Manager Joined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji

Raji Dhuna

Job Title: Head Chef Joined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex

Alex Espiritu

Job Title: Gardener Joined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie

Josie Mina

Job Title: Head Housekeeper Joined: 2018

I'm responsible for the home's cleanliness and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel

Joel Punzal

Job Title: Senior Care Assistant Night Shifts Joined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn

Josielyn Soriano

Job Title: Senior Care Assistant Joined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.

Roza

Roza Muthy

Job Title: Kitchen Assistant Joined: 2020

Roza supports our chef in the kitchen with all food preparations and takes care of keeping the kitchen clean and well-maintained.

Tina

Tina Harland

Job Title: Care Assistant Joined: 2015

I have been working at Cossins House as a Care Assistant since 2015. I really enjoy my job and love to work with Elderly Residents.

Nanda

Nanda

Job Title: Hostess/Housekeeper Joined: 2022

I am a hostess and am here to help with delivering tea/coffee and snacks throughout your day. I also help with housekeeping.

Nivetha

Nivetha

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all daily activities.

Alfred

Alfred

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all evening activities.

Carina

Carina

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all evening/daily activities.

Andy

Andy

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all daily activities.

Milena

Milena

Job Title: Care Assistant Joined: 2004

I work as a Care Assistant to help support all daily activities.

Anne

Anne

Job Title: Care Assistant Joined: 2017

I work as a Care Assistant to help support all daily activities.

Derick

Derick

Job Title: Senior Care Assistant Joined: 2012

I work as a Senior Care Assistant to help support all our residents' well-being and care.

Michael

Michael

Job Title: Care Assistant Joined: 2019

I work as a Care Assistant to help support all evening activities.

Frequently Asked Questions about Barchester Cossins House Care Home

What types of Care is Barchester Cossins House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Cossins House Care Home have?

There are 18 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Cossins House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Cossins House Care Home to the centre of Cobham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Cossins House Care Home to verify any information. View our terms and conditions. Barchester Cossins House Care Home has an Enhanced Service - more info.