Barchester Cossins House Care Home

My father aged 100 years old moved into Cossins House in early February. He had been unwell; had unsatisfactory home carers & been in hospital twice. He has really thrived since being at Cossins. People have been so very kind & accommodating. He has regular minibus trips to Cobham to join the probus coffee crew & to St Andrews every other other week for the monthly probus meetings he loves attending! He has been asigned the role of poetry leader & brings a daily thought to share with others there before lunch. This has developed into others now reading the Daily Thoughts which has been well received. He has local friends who regularly visit & are always made welcome. He enjoys the activities offered & he is physically, mentally & socially thriving. Staff ensure his health is closely monitored too & alert the Dr to his needs. As a family we are thrilled at the care he receives at Cossins.

This home is a caring, happy and relaxing haven for anyone who needs help in their later and vulnerable years. The staff treat everyone here with dignity, as well as great kindness and friendliness.

This is my 1st experience, highly recommended - very comfortable staff, kind and efficient.

This my home now. All staff are very kind and caring, and they look after me very well. My family are always welcome here and that makes me happy and safe.

I have been living here at Cossins for four years, and it truly feels like home. The staff treat us with kindness, respect, and dignity, like family. I enjoy the food and activities, and recently had a lovely barbeque with family, enjoyed the music, food, and wonderful atmosphere. I am very happy and grateful to be here.

My stay here has been very good. All the staff is excellent, they loving with each other and us which is friendly. Nothing is too much trouble. Good & plentiful food. Many activities & outings so we are never lonely. We need do anything if we wished to be on our own. My mother-in-law was here for 20 years, this is why my family chose for me to be here. Medicine is provided & a doctor calls by residents if unable. The staff comes if called so help is always available. There is a well looked after garden for walks & pleasure. We are showered every day with help and dressing.

This has been a return visit, and I am pleased to say that Cossins House is as good as it has always been (last visit 3 years ago). Same excellent staff, same lovely atmosphere, same high standards in every respect. A very good friend of mine had a lovely chapter here and I am pleased to say Cossins House feels just the same, long may it continue to do so.

Overall I think Cossins House is an extremely well run care home with a very happy and homely atmosphere. I would recommend it highly.

I will be back]My warmest wishes to everyone at Cossins House

What a wonderful experience when we visited my friend's grandmother at Cossins House Care Home. Upon opening we been greeted with a friendly smile and I personally felt the warmth atmosphere and homely feeling of the home. Honestly, i thought i would smell a usual carehome odour, i was wrong, i smelt a freshly baked cake and heard a lively conversations and laughters of the residents and staff in the lounge at that time they were having exercise.

I was really impressed about the carehome when I visited a friend. Very neat, feels like home, and well organised and it is clear that residents' well being are a top priority. All lovely staff and genuinely respectful towards residents. Highly recommended care home to anyone seeking a caring, supportive and feels like home environment.

All the staff members are friendly, kind, considerate and incredibly helpful. The home is always welcoming and clean with a happy and positive atmosphere. Their garden is so lovely and well-maintained. The residents are looked after very well. Cossins House is truly a home away from home.

It's a very warm and welcoming place to live; the atmosphere is relaxing and genuine. The staff is truly professional.

This is the most loveliest home I have visited. The most friendly welcome every time I visit my friend. The staff are incredible. Activities are amazing with a large variety to suit all. All team members engage with the residents and they are all so happy. I would highly recommend this care home. I feel so at home when I visit here.

Thank you to everyone

Cossins Care Home has been absolutely wonderful for my Mum who has been a resident for the last year and a half. The staff are absolutely wonderful, caring and thougtful people and Mum is very fond of them. The gardens are so pretty with flowers and shrubs and you will often find the chickens and their chicks out and about in the flower beds. There is plenty of entertainment, games, quizes and special occasions like BBQs and Summer Parties. I cannot recommend Cossins House highly enough.

My mother has been resident at Cossins House for more than two years. She has been receiving excellent care throughout that time and finds the home comfortable and homely, and is able to choose well-cooked meals that suit her taste. The staff are exemplary, providing a safe, caring, and engaging environment. Several of them have worked at Cossins for many years, and every member of staff knows my mum, and our family, and treat her with dignity and as an individual. Although the building is old it is kept in immaculate condition, with well decorated en-suite rooms which look out over the lovely gardens. We could not be happier with the care that our mum receives at Cossins House.

It's not just the physical environment that makes Cossins House exceptional (delicious food and beautiful gardens) - it is the attentive, compassionate and patient care given by all staff. Seamless co-ordination between the team and local services gives confidence that the medical needs of residents are met and pre-empted, taking away a lot of worry. The atmosphere is friendly and staff are always ready with a smile and a sense of humour. Varied activities are provided and are adjusted dependent on residents' abilities and interests. Staff take the trouble to get to know residents and tailor their care to their habits, likes and dislikes. Thank you to the Cossins Team who go above and beyond.

This care home is exemplary. My mother has received the very best care from the amazing staff at every level. They have always been welcoming to us and my mother really feels at home here. Her health and mobility has dramatically improved since she has been here. Thank you to all at Barchester Cossins House Care Home who have made this such a wonderful environment.

I am very happy here. Lovely garden and all staff are all caring.