Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham KT11 3LZ
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10 120 Reviews
  • Barchester Cossins House Care Home, Cobham
Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.
Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and outdoor seating areas for residents to enjoy. The home is a short distance from Cobham's shops, cafes and pubs, as well as Painshill Park for resident's outings.
The team of qualified and passionate staff focus on the individual needs of each person - delivering support and bespoke residential and respite care through the use of personalised and regularly reviewed care plans.
They are proud to provide a delicious selection of seasonal meals and a variety of activities and events.
At Cossins House, providing independence and choice for all is very important- that's why they encourage residents to be as active and social as they'd like to be and to personalise their rooms with their own belongings to help them feel at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1881

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Cossins House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Rose Punzal (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (18)

Barchester Cossins House Care Home Reviews (120)

Total of 120, showing 21-40
10

Barchester Cossins House Care Home has a Review Score of 10 (9.964) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Cossins House Care Home has 120 reviews.

Overall Experience

  • 114
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Date Published

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Review from Gemma H (Ex Family Member) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home-from-home setting. A wonderful experience and the staff are always doing their best to make everyone comfortable and welcome, taking in all aspects of care to the highest level. Wonderful themed experiences - Christmas/Easter and always smiles all around, including from the staff.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your feedback. It is always appreciated by the team.

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Review from Elizabeth C (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cossins House provides a wonderful home for my mum. The care is professional, kind and my mum feels very safe and happy. All staff are excellent and really care about the residents. The facilities are lovely - a nice lounge and a large well cared for garden. There are also activities on many days of
the week, which include visiting entertainers and occasional visits outside the home. The food is nutritious, and there is a good variety. Overall, I am very happy with the service provided.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your feedback is most appreciated by us all at Cossins House. Thank you so much.

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Review from Julia N (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for somewhere for my mum, who had been living independently until a stroke in July. She made the decision herself that she was no longer able to look after herself safely. Cossins House was recommended to us and has been perfect in every way. Mum is so well looked after physically and
mentally, and the relief of knowing how happy she is making new friends and living life again makes me so happy.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your appreciation of the service and the care your mother receives is most appreciated, your mother is a joy to care for and your support as a family is always welcome. I will share your comments with the team.

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Review from Bea S (Daughter-in-law of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law initially came for post-operative respite care, but within a matter of a few weeks, she had settled so well that she chose to make Cossins her permanent home. She is incredibly happy. The best we have seen her in years. Relaxed. At ease. Happy, happy, happy. She thrives in the company
of other residents and carers but is also happy to spend time in her room, which is homely and with all her familiar things around her. We are so appreciative of the care she gets and delighted she is once again happy. We could not recommend it more highly.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your kind words are much appreciated and it is a pleasure to look after Mum. I will pass on your comments to the staff.

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Review from K T (Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, with friendly staff, and good food. Have a great time staying here at Cossins House Care Home.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your feedback is most appreciated by us all at Cossins House. Thank you so much.

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Review from Rachel P (Friend of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful care home. So friendly, polite and caring. Always a perfect welcoming and so many fun activities for the residents to enjoy. I love visiting my friend and being made to feel part of the Cossins family.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind words and recognition of the team at Cossins House; I will pass on your review to the team.

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Review from I W (Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place to live - lovely staff and I love my bedroom.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for this lovely review, I will ensure that it is shared with the team.

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Review from S B (Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here six months and find it very friendly.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for this feedback. I will pass on your review to the team.

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Review from R B (Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent reception, hospitable and very caring in every respect.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for taking the time to complete this review. It will be shared with the Team. Much appreciated by us all.

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Review from A H (Friend of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, friendly, caring and very well-led. Great activities at all times. Staff are full of joy. Highly recommended to anyone looking for a great care home. The grounds are fantastic, the gardener does such a great job.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

On behalf of the Cossins House Team, we would like to thank you for your wonderful feedback. All comments will be passed on to the team in the house and thank you again for the review.

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Review from M K (Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, all the staff are very caring.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Joely H (Friend of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not rate Cossins House Care Home highly enough. The staff are excellent. Not only are they wonderful at their job they are so caring and have such a lovely way with the residents. It is like a big lovely family at Cossins. This is like no other care home I’ve ever experienced and would not hesitate
to recommend it. Thank you to all the staff for providing such a caring and loving environment.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind words and recognition of the team at Cossins House. I will pass on your review to the team.

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Review from Richard H (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided to my mum has been excellent. They are warm. friendly, communicative and above all professional in the care they provide. Mum is very happy!

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you Richard for your kind words and recognition of the team at Cossins. Mum was a joy to care for, stay safe. I will pass on your review to the team.

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Review from Issy D (Regular Volunteer) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very kind, warm and friendly home. Everyone is very nice and excellent at their jobs. All the residents seem very happy here. I would recommend Cossins House to everyone.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you Issy for your wonderful feedback and taking the time to share your experience of our home.

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Review from M C (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring.
Very nice home.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely comments. The care and services we deliver as a team to our Residents and families are extremely important to us. I will share your feedback with the team.

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Review from Tristan T (Friend of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home with wonderful staff and beautiful grounds. So much to enjoy and lots of fun activities. Pleasant, caring and kind team at all times. The garden is amazing and very well kept. It's like a family home, everyone is friendly and makes you welcome.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Stay safe Tristan.

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Review from C B (Grandson of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care over 5 years. Lovely staff and facilities that made my grandma feel at home.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you, Chris, for your wonderful feedback. Grandma was an absolute pleasure to care for. The whole team will be delighted to hear your positive feedback. Stay well and safe...Rose

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Review from Paige H (Friend of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cousins House has taken great care of my friend for over 3 years. Everyone is so pleasant, caring and kind and treat you like family. I couldn’t have wished for a better home for my friend to spend her final years. Thank you to all at Cossins.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely review. The care and service we deliver as a team to our Residents and families are extremely important to us. I will share your feedback with the team.

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Review from P T (Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and considerate. Treated like family.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from P P (Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be in this care home and so glad my family chose it for me.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your wonderful review; we are very pleased that you are happy living in Cossins. I have passed on your comments to our team.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Barchester Cossins House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Barchester Cossins House Care Home is calculated as follows: ( (162 Excellents x 5) + (6 Goods x 4) ) ÷ 168 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Cossins House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (75)

Meet the Team (21)

Rose

Rose Punzal

Job Title: General Manager

Joined: 2003

Healthcare has always been the driving force of my career, ever since I trained as Registered Pharmacist in Philippines for 10 years.


I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.


As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided and in accordance with Care Quality Commission (CQC) and Barchester policies.


As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.


As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in Care Domain.


As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita

Marita Segui

Job Title: Deputy

Joined: 2010

I started my career in care industry as Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfulling!

Lisa

Lisa Unsworth

Job Title: Activities Leader

Joined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.


We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser that visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine

Catherine Edwards

Job Title: Administrator

Joined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny

Manny Muthy

Job Title: Maintenance Manager

Joined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji

Raji Dhuna

Job Title: Head Chef

Joined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex

Alex Espiritu

Job Title: Gardener

Joined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie

Josie Mina

Job Title: Head Housekeeper

Joined: 2018

I'm responsible for the home's cleanliness and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel

Joel Punzal

Job Title: Senior Care Assistant Night Shifts

Joined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn

Josielyn Soriano

Job Title: Senior Care Assistant

Joined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.

Roza

Roza Muthy

Job Title: Kitchen Assistant

Joined: 2020

Roza supports our chef in the kitchen with all food preparations and takes care of keeping the kitchen clean and well-maintained.

Tina

Tina Harland

Job Title: Care Assistant

Joined: 2015

I have been working at Cossins House as a Care Assistant since 2015. I really enjoy my job and love to work with Elderly Residents.

Nanda

Nanda

Job Title: Hostess/Housekeeper

Joined: 2022

I am a hostess and am here to help with delivering tea/coffee and snacks throughout your day. I also help with housekeeping.

Nivetha

Nivetha

Job Title: Care Assistant

Joined: 2022

I work as a Care Assistant to help support all daily activities.

Alfred

Alfred

Job Title: Care Assistant

Joined: 2022

I work as a Care Assistant to help support all evening activities.

Carina

Carina

Job Title: Care Assistant

Joined: 2022

I work as a Care Assistant to help support all evening/daily activities.

Andy

Andy

Job Title: Care Assistant

Joined: 2022

I work as a Care Assistant to help support all daily activities.

Milena

Milena

Job Title: Care Assistant

Joined: 2004

I work as a Care Assistant to help support all daily activities.

Anne

Anne

Job Title: Care Assistant

Joined: 2017

I work as a Care Assistant to help support all daily activities.

Derick

Derick

Job Title: Senior Care Assistant

Joined: 2012

I work as a Senior Care Assistant to help support all our residents' well-being and care.

Michael

Michael

Job Title: Care Assistant

Joined: 2019

I work as a Care Assistant to help support all evening activities.

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