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Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham, Surrey KT11 3LZ
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There is a wonderful feeling of being "at home" rather than in"a home" at Cossins.Jane B(Daughter of Resident/Service User)
Barchester Cossins House Care Home, Cobham
Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff.Maureen P(Resident / Service User)
Barchester Cossins House Care Home, Cobham
Cossins House Care Home is wonderful, lots of activities and great staff team.A C(Resident / Service User)
Barchester Cossins House Care Home, Cobham

Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.

Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and outdoor seating areas for residents to enjoy. The home is a short distance from Cobham's shops, cafes and pubs, as well as Painshill Park for resident's outings.

The team of qualified and passionate staff focus on the individual needs of...  

Care Provided by Barchester Cossins House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,992N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Cossins House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rose Punzal(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (18)

Barchester Cossins House Care Home Reviews (128)

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9.8

Barchester Cossins House Care Home has a Review Score of 9.8 (9.836) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Cossins House Care Home has 128 reviews.

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Showing 128 reviews matching selected criteria
Review from Margaret S (Resident / Service User) published on 29 January 2024 Submitted via Postal Card
Overall Experience

I was very pleasantly surprised to arrive here at Cossins in August 2023 to a very warm welcome from the staff. Since then, I have been treated very well in all manner of ways, from being washed and dressed in the morning, to throughout the day when I have been given cups of tea often. The Activity Coordinator provides us with a number of activities to help our well-being, mental and physical.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your lovely feedback, it means so much to the team. Our privilege to care for you.

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Review from A C (Resident / Service User) published on 7 November 2023 Submitted via Website
Overall Experience

Best move I ever made. Barchester Cossins House Care Home is wonderful, lots of activities and great staff team. I have never been so happy and can be myself. The grounds are beautiful and I love to walk each day. Very friendly and made many new friends.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind review. Our privilege to care for you. We will share your lovely feedback with the team.

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Review from S H (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card
Overall Experience

Cossins House is an excellent care home. My 90-year-old mum stayed for respite after a hospital visit and was treated with great love and kindness. The staff treated her with dignity at all times, the facilities were superb and the food was wholesome and nutritious. Mum was hesitant about staying in a care home, but they built up her strength and confidence, so that she was able to return home easier, certainly made a difficult time for our family much easier to cope with.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for giving us this lovely feedback. I will ensure it is shared with the team.

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Review from Andrew S (Friend of Resident) published on 10 August 2023 Submitted via Postal Card
Overall Experience

With only the eyes of a visitor to the home I can only imagine that the residents are the luckiest people to be able to spend their days at Cossins. The atmosphere is so friendly and the attitude of all the staff is one of cheerful, dedicated care. The house is immaculately clean and the grounds are a joy to walk in. I would recommend Cossins to anyone.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your lovely feedback, it means a great deal to the team.

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Review from A K (Resident / Service User) published on 10 August 2023 Submitted via Postal Card
Overall Experience

I was very comfortable and well looked after at Cossins House. All of the staff were very polite, helpful and accommodating at all times. My room was spacious and clean, the garden space was welcoming and enjoyable to be in. The food was tasty and meals were always on time and well cooked. Outings were well planned and appreciated. Thank you for looking after me after my hospital stay so well.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind review. Our privilege to care for you.

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Review from M K (Sister of Resident) published on 19 June 2023 Submitted via Postal Card
Overall Experience

Very pleased to have visited my sister at Cossins House Care Home where she is well cared for and happy with a lovely room overlooking the garden.

Reply from Lisa Warner, Activity Coordinator at Barchester Cossins House Care Home

Thank you for this lovely review. We will share this with the team.

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Review from L W (Friend of Resident) published on 28 February 2023 Submitted via Website
Overall Experience
Lovely home, a clean, calm and caring environment. Staff are always caring and always around to help.
I love visiting here feels like a home from home and everyone's happy.

Always activities going on keeping residents engaged and entertained.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your feedback is much appreciated. Thank you for taking the time to complete a review for us. I will share this with the team.

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Review from D U (Friend of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

I absolutely love this home. The care they have given to my friend is above and beyond expectations. The residents love the sing songs, the entertainment and the general homely feel. It is obvious that all of the residents are enjoying their stay at Cossins House.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely feedback. I will share this with the team.

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Review from Gemma H (Ex Family Member) published on 28 February 2023 Submitted via Website
Overall Experience

Beautiful home-from-home setting. A wonderful experience and the staff are always doing their best to make everyone comfortable and welcome, taking in all aspects of care to the highest level. Wonderful themed experiences - Christmas/Easter and always smiles all around, including from the staff.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your feedback. It is always appreciated by the team.

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Review from Elizabeth C (Daughter of Resident) published on 21 December 2022 Submitted via Website
Overall Experience

Cossins House provides a wonderful home for my mum. The care is professional, kind and my mum feels very safe and happy. All staff are excellent and really care about the residents. The facilities are lovely - a nice lounge and a large well cared for garden. There are also activities on many days of the week, which include visiting entertainers and occasional visits outside the home. The food is nutritious, and there is a good variety. Overall, I am very happy with the service provided.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your feedback is most appreciated by us all at Cossins House. Thank you so much.

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Review from Julia N (Daughter of Resident) published on 9 December 2022 Submitted via Website
Overall Experience

I was looking for somewhere for my mum, who had been living independently until a stroke in July. She made the decision herself that she was no longer able to look after herself safely. Cossins House was recommended to us and has been perfect in every way. Mum is so well looked after physically and mentally, and the relief of knowing how happy she is making new friends and living life again makes me so happy.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your appreciation of the service and the care your mother receives is most appreciated, your mother is a joy to care for and your support as a family is always welcome. I will share your comments with the team.

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Review from Bea S (Daughter-in-law of Resident) published on 9 December 2022 Submitted via Website
Overall Experience

My mother-in-law initially came for post-operative respite care, but within a matter of a few weeks, she had settled so well that she chose to make Cossins her permanent home. She is incredibly happy. The best we have seen her in years. Relaxed. At ease. Happy, happy, happy. She thrives in the company of other residents and carers but is also happy to spend time in her room, which is homely and with all her familiar things around her. We are so appreciative of the care she gets and delighted she is once again happy. We could not recommend it more highly.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your kind words are much appreciated and it is a pleasure to look after Mum. I will pass on your comments to the staff.

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Review from K T (Resident / Service User) published on 15 November 2022 Submitted via Postal Card
Overall Experience

Lovely place, with friendly staff, and good food. Have a great time staying here at Cossins House Care Home.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your feedback is most appreciated by us all at Cossins House. Thank you so much.

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Review from Rachel P (Friend of Resident) published on 5 August 2022 Submitted via Website
Overall Experience

Such a wonderful care home. So friendly, polite and caring. Always a perfect welcoming and so many fun activities for the residents to enjoy. I love visiting my friend and being made to feel part of the Cossins family.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind words and recognition of the team at Cossins House; I will pass on your review to the team.

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Review from I W (Resident / Service User) published on 25 April 2022 Submitted via Postal Card
Overall Experience

Great place to live - lovely staff and I love my bedroom.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for this lovely review, I will ensure that it is shared with the team.

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Review from S B (Resident / Service User) published on 15 February 2022 Submitted via Postal Card
Overall Experience

I have been here six months and find it very friendly.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for this feedback. I will pass on your review to the team.

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Review from R B (Resident / Service User) published on 19 January 2022 Submitted via Postal Card
Overall Experience

Excellent reception, hospitable and very caring in every respect.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for taking the time to complete this review. It will be shared with the Team. Much appreciated by us all.

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Review from A H (Friend of Resident) published on 29 November 2021 Submitted via Website
Overall Experience

Beautiful home, friendly, caring and very well-led. Great activities at all times. Staff are full of joy. Highly recommended to anyone looking for a great care home. The grounds are fantastic, the gardener does such a great job.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

On behalf of the Cossins House Team, we would like to thank you for your wonderful feedback. All comments will be passed on to the team in the house and thank you again for the review.

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Review from M K (Resident / Service User) published on 26 October 2021 Submitted via Postal Card
Overall Experience

Excellent, all the staff are very caring.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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No Rating
Review from Joely H (Friend of Resident) published on 20 August 2021 Submitted via Website
Overall Experience

I can not rate Cossins House Care Home highly enough. The staff are excellent. Not only are they wonderful at their job they are so caring and have such a lovely way with the residents. It is like a big lovely family at Cossins. This is like no other care home I’ve ever experienced and would not hesitate to recommend it. Thank you to all the staff for providing such a caring and loving environment.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind words and recognition of the team at Cossins House. I will pass on your review to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (12)

News
  • 23 Jul 2026

    Connecting and engaging with friends and family at our fabulous Summer BBQ, our residents enjoyed the most wonderful day in the sunshine, surrounded by their loved ones. Everyone tucked into...

  • 15 Jul 2026

    Staff Sports Day! ???? What a fantastic afternoon filled with fun, laughter, and a little friendly competition! Staff took part in sack races, egg and spoon races, sprints, and plenty...

  • 15 Jul 2026

    Residents at Cossins House, got moving for Barchesters Get Moving Week by taking to the dance floor and counting our steps! ???? With music in our feet, smiles on our...

Upcoming Events

Awards / Recognitions (90)

Meet the Team (18)

Rose Punzal
Rose PunzalJob Title:General ManagerJoined: 2003

Healthcare has always been the driving force of my career, ever since I trained as a Registered Pharmacist in the Philippines for 10 years.

I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.

As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided in accordance with Care Quality Commission (CQC) and Barchester policies.

As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.

As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in the Care Domain.

As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita Segui
Marita SeguiJob Title:DeputyJoined: 2010

I started my career in the care industry as a Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfilling!

Lisa Unsworth
Lisa UnsworthJob Title:Activities LeaderJoined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.

We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser who visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine Edwards
Catherine EdwardsJob Title:AdministratorJoined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring that the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny Muthy
Manny MuthyJob Title:Maintenance ManagerJoined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji Dhuna
Raji DhunaJob Title:Head ChefJoined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex Espiritu
Alex EspirituJob Title:GardenerJoined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie Mina
Josie MinaJob Title:Head HousekeeperJoined: 2018

I'm responsible for the home's cleanliness, and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel Punzal
Joel PunzalJob Title:Senior Care Assistant Night ShiftsJoined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn Soriano
Josielyn SorianoJob Title:Senior Care AssistantJoined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.

Anne Delos Santos
Anne Delos SantosJob Title:Kitchen AssistantJoined: 2018

Anne supports our chef in the kitchen with all food preparations and takes care of keeping the kitchen clean and well-maintained.

Tina Harland
Tina HarlandJob Title:Care AssistantJoined: 2015

I have been working at Cossins House as a Care Assistant since 2015. I really enjoy my job and love to work with Elderly Residents.

Alfred
Alfred Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening activities.

Carina
Carina Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening/daily activities.

Andy
Andy Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all daily activities.

Milena
Milena Job Title:Care AssistantJoined: 2004

I work as a Care Assistant to help support all daily activities.

Derick
Derick Job Title:Senior Care AssistantJoined: 2012

I work as a Senior Care Assistant to help support all our residents' well-being and care.

Michael
Michael Job Title:Care AssistantJoined: 2019

I work as a Care Assistant to help support all evening activities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Cossins House Care Home to verify any information. View our terms and conditions. Barchester Cossins House Care Home has an Enhanced Service -more info.