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Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham, Surrey KT11 3LZ
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There is a wonderful feeling of being "at home" rather than in"a home" at Cossins.Jane B(Daughter of Resident/Service User)
Barchester Cossins House Care Home, Cobham
Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff.Maureen P(Resident / Service User)
Barchester Cossins House Care Home, Cobham
Cossins House Care Home is wonderful, lots of activities and great staff team.A C(Resident / Service User)
Barchester Cossins House Care Home, Cobham

Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.

Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and outdoor seating areas for residents to enjoy. The home is a short distance from Cobham's shops, cafes and pubs, as well as Painshill Park for resident's outings.

The team of qualified and passionate staff focus on the individual needs of...  

Care Provided by Barchester Cossins House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,992N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Cossins House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rose Punzal(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (18)

Barchester Cossins House Care Home Reviews (128)

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9.8

Barchester Cossins House Care Home has a Review Score of 9.8 (9.836) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Cossins House Care Home has 128 reviews.

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Showing 128 reviews matching selected criteria
Review from L C (Daughter of Resident) published on 8 November 2019 Submitted via Postal Card
Overall Experience

We as a family are so grateful to have Cossins House for our mum. Her care has been incredible from day one, she is always cared for with love and dignity. Each member of staff has a special gift and together that makes one fantastic team. Doctor's and healthcare practitioners cannot speak highly enough of this amazing home.

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Review from M W (Niece of Resident) published on 6 November 2019 Submitted via Postal Card
Overall Experience

In my opinion, Cossins House is one of the best in Surrey. I have relatives in a couple of other homes and my daughter is a carer in one of them but Cossins House is by far the cleanest, most caring and friendliest of them all.

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Review from M Q (Friend of Resident) published on 6 November 2019 Submitted via Postal Card
Overall Experience

Each time I visit I find my friend happy, clean, content. The carers are welcoming and attentive and do all they can to make sure the residents are stimulated and interested. We are all friends and find the home a real home from home.

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Review from K H (Son-in-law of Resident) published on 6 November 2019 Submitted via Postal Card
Overall Experience
The staff at Cossins House were superb in caring for my late father-in-law as his health failed and he came to the end of his life.
They were proactive and sensitive to the family's wishes.

We and my father in law could not have hoped for more.

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Review from F E (Friend of Resident) published on 6 November 2019 Submitted via Postal Card
Overall Experience

I have visited Cossins House many times and have always found the staff extremely polite, welcoming and my friend is looked after and very contented and happy. I have only experienced the home as one of great compassion. Very clean. I am fortunate in having my friend there who is loved and cared for with such caring attention.

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Review from M H (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card
Overall Experience

My dad was a resident at Cossins for over 10 years. The standard of care was always excellent, particularly during his last few months. The love and support given to him and his family was outstanding and he was able to stay 'at home' to die peacefully.

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Review from C G (Son of Resident) published on 4 November 2019 Submitted via Postal Card
Overall Experience

As soon as we walked through the door we knew that this was the place for dad. Critically the staff were super friendly and caring. The room was spacious and light. The atmosphere was nice. We were not disappointed. As dad subsequently made a speedy recovery and was able to come home he showed no hurry to leave Cossins.

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Review from Emma B (Friend of Resident) published on 29 October 2019 Submitted via Website
Overall Experience

Beautiful home inside and out. Highly recommended. Staff are amazing in all departments. The care is outstanding, always pleasant to go there. Kind, friendly and welcoming. The door is always open to friends.

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Review from A B (Friend of Resident) published on 28 October 2019 Submitted via Postal Card
Overall Experience
When I visit Cossins House I am always made very welcome and I enjoy my time with residents and staff.

The lounge and dining room are lovely and I enjoy seeing activities going on.

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Review from Mildred G (Friend of Resident) published on 25 October 2019 Submitted via Website
Overall Experience

Such a beautiful caring home for my friend. Staff are a delight and activities are fantastic. I’m always made to feel welcome.

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Review from A F (Son of Resident) published on 11 October 2019 Submitted via Postal Card
Overall Experience
Cossins House seems a very happy place. There is always a pleasant atmosphere and I have noticed a pleasing improvement in the general environment since the new manager took over. The staff do a difficult job with a smile on the faces, which cannot always be easy. Personally, I am very happy to see my relative in these surroundings.

Perhaps a little more "supervision" in the lounge might be appreciated (not observed but reported).

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Many thanks for your positive review. The team will be delighted to hear your comments. Thank you for your suggestion, it will be passed onto the Home Manager. Should you wish to discuss it further, please feel free to pop in for a chat with our team anytime.

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Review from E G (Wife of Resident) published on 10 September 2019 Submitted via Postal Card
Overall Experience
We have been here for 2 days so far.
We are very impressed with the quality of the caring and great kindness of all the staff. There are reliable people around if help is needed.
The garden is particularly attractive and the flowers add greatly to the cheerfulness of the home.

The food seems very good too.

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Review from H C (Granddaughter of Resident) published on 9 September 2019 Submitted via Website
Overall Experience

This home is excellent. I visit my Gran and always I am impressed with the kindness, care, patience and compassion showed by staff and management. A very welcoming place with a lot of laughter. Our family is so lucky to find this place. My Gran is very happy and looked after well. Many thanks to all and continue the good works.

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Review from A O (Daughter of Resident) published on 9 September 2019 Submitted via Postal Card
Overall Experience

Care of my mother is above expectations, support for family is exemplary. All staff are kind, comforting at all times. Each member of staff comprehends my mother's personality and character and respond accordingly. All staff show utmost dignity and respect to Mother and family.

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Review from I N (Resident / Service User) published on 6 September 2019 Submitted via Postal Card
Overall Experience

Very very excellent home for elderly people. Staff are very caring. Food is ok and yummy. Very nice garden to walk around - I enjoy doing that. Good size room. Enjoy activities but would welcome more.

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Review from Carey Anne W (Granddaughter of Resident) published on 5 September 2019 Submitted via Website
Overall Experience

I wanted to drop a review in for this amazing care home. Goodness, I do not think a review will justify the amazing work and care that everyone does to make my grandmothers life at Cossins so wonderful. They all, in their kind and caring way, go beyond the call of duty as such to do things for my grandmother and more so for all of us as a family now. There have been so many ups and downs with my grandmother's health and yet the one thing that is stable throughout is the staff care and love shown to all of us. Thank you and I would not hesitate to recommend this home.

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Review from Heather G (Regular Volunteer) published on 2 September 2019 Submitted via Website
Overall Experience

I’ve been volunteering at Cossins House for a month now, and I can honestly say that this is one of the most caring facilities I have ever been to. The staff are second to none; not only did they make me feel welcome as soon as I walked in, but also the love and care they have for the residents is remarkable. The residents are always looked after, and most importantly loved and looked after. There are always activities to be done to get the residents to socialize and have a good time, as well as everyone checking up on every resident to make sure they are always well cared for. The grounds are beautifully kept, complete with a chicken coop and pond; the residents are able to take walks in summer and have access to great facilities. I couldn’t have asked to work at a better home, and I feel that I am part of a family I will have for life.

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Review from Samantha B (Friend of Resident) published on 30 August 2019 Submitted via Website
Overall Experience

Superb care home, staff are so kind and the home is so clean. Best home environment. It's where I want to be in the future.

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Review from Tyron Z (Great-grandson of Resident) published on 30 August 2019 Submitted via Postal Card
Overall Experience

The care home has been fantastic to both my Great Grandmother as well as being very accommodating to family coming to visit. The loving staff make it very easy to relax, knowing that my Great Grandmother is well looked after.

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Review from Terry W (Daughter of Resident) published on 30 August 2019 Submitted via Website
Overall Experience
All the staff are extremely welcoming and are able to update on my mother’s condition anytime I visit her.

She has had a lesion on her leg which was very worrying, however, through attentive and thorough care, this has improved immensely. The staff regularly visit her in her room and engage and she responds and seems to be able to recognise them, albeit in her limited way.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (12)

News
  • 23 Jul 2026

    Connecting and engaging with friends and family at our fabulous Summer BBQ, our residents enjoyed the most wonderful day in the sunshine, surrounded by their loved ones. Everyone tucked into...

  • 15 Jul 2026

    Staff Sports Day! ???? What a fantastic afternoon filled with fun, laughter, and a little friendly competition! Staff took part in sack races, egg and spoon races, sprints, and plenty...

  • 15 Jul 2026

    Residents at Cossins House, got moving for Barchesters Get Moving Week by taking to the dance floor and counting our steps! ???? With music in our feet, smiles on our...

Upcoming Events

Awards / Recognitions (90)

Meet the Team (18)

Rose Punzal
Rose PunzalJob Title:General ManagerJoined: 2003

Healthcare has always been the driving force of my career, ever since I trained as a Registered Pharmacist in the Philippines for 10 years.

I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.

As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided in accordance with Care Quality Commission (CQC) and Barchester policies.

As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.

As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in the Care Domain.

As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita Segui
Marita SeguiJob Title:DeputyJoined: 2010

I started my career in the care industry as a Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfilling!

Lisa Unsworth
Lisa UnsworthJob Title:Activities LeaderJoined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.

We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser who visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine Edwards
Catherine EdwardsJob Title:AdministratorJoined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring that the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny Muthy
Manny MuthyJob Title:Maintenance ManagerJoined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji Dhuna
Raji DhunaJob Title:Head ChefJoined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex Espiritu
Alex EspirituJob Title:GardenerJoined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie Mina
Josie MinaJob Title:Head HousekeeperJoined: 2018

I'm responsible for the home's cleanliness, and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel Punzal
Joel PunzalJob Title:Senior Care Assistant Night ShiftsJoined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn Soriano
Josielyn SorianoJob Title:Senior Care AssistantJoined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.

Anne Delos Santos
Anne Delos SantosJob Title:Kitchen AssistantJoined: 2018

Anne supports our chef in the kitchen with all food preparations and takes care of keeping the kitchen clean and well-maintained.

Tina Harland
Tina HarlandJob Title:Care AssistantJoined: 2015

I have been working at Cossins House as a Care Assistant since 2015. I really enjoy my job and love to work with Elderly Residents.

Alfred
Alfred Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening activities.

Carina
Carina Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening/daily activities.

Andy
Andy Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all daily activities.

Milena
Milena Job Title:Care AssistantJoined: 2004

I work as a Care Assistant to help support all daily activities.

Derick
Derick Job Title:Senior Care AssistantJoined: 2012

I work as a Senior Care Assistant to help support all our residents' well-being and care.

Michael
Michael Job Title:Care AssistantJoined: 2019

I work as a Care Assistant to help support all evening activities.

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