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Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham, Surrey KT11 3LZ
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There is a wonderful feeling of being "at home" rather than in"a home" at Cossins.Jane B(Daughter of Resident/Service User)
Barchester Cossins House Care Home, Cobham
Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff.Maureen P(Resident / Service User)
Barchester Cossins House Care Home, Cobham
Cossins House Care Home is wonderful, lots of activities and great staff team.A C(Resident / Service User)
Barchester Cossins House Care Home, Cobham

Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.

Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and outdoor seating areas for residents to enjoy. The home is a short distance from Cobham's shops, cafes and pubs, as well as Painshill Park for resident's outings.

The team of qualified and passionate staff focus on the individual needs of...  

Care Provided by Barchester Cossins House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,992N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Cossins House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rose Punzal(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (18)

Barchester Cossins House Care Home Reviews (128)

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9.8

Barchester Cossins House Care Home has a Review Score of 9.8 (9.836) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Cossins House Care Home has 128 reviews.

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Showing 128 reviews matching selected criteria
Review from Richard H (Son of Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience

The level of care provided to my mum has been excellent. They are warm. friendly, communicative and above all professional in the care they provide. Mum is very happy!

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you Richard for your kind words and recognition of the team at Cossins. Mum was a joy to care for, stay safe. I will pass on your review to the team.

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Review from Issy D (Regular Volunteer) published on 29 June 2021 Submitted via Postal Card
Overall Experience

A very kind, warm and friendly home. Everyone is very nice and excellent at their jobs. All the residents seem very happy here. I would recommend Cossins House to everyone.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you Issy for your wonderful feedback and taking the time to share your experience of our home.

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Review from M C (Resident / Service User) published on 17 June 2021 Submitted via Postal Card
Overall Experience
All staff are very caring.

Very nice home.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely comments. The care and services we deliver as a team to our Residents and families are extremely important to us. I will share your feedback with the team.

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Review from Tristan T (Friend of Resident) published on 14 April 2021 Submitted via Website
Overall Experience

Such a lovely home with wonderful staff and beautiful grounds. So much to enjoy and lots of fun activities. Pleasant, caring and kind team at all times. The garden is amazing and very well kept. It's like a family home, everyone is friendly and makes you welcome.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Stay safe Tristan.

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Review from C B (Grandson of Resident) published on 24 March 2021 Submitted via Postal Card
Overall Experience

Excellent care over 5 years. Lovely staff and facilities that made my grandma feel at home.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you, Chris, for your wonderful feedback. Grandma was an absolute pleasure to care for. The whole team will be delighted to hear your positive feedback. Stay well and safe...Rose

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Review from Paige H (Friend of Resident) published on 3 March 2021 Submitted via Website
Overall Experience

Cousins House has taken great care of my friend for over 3 years. Everyone is so pleasant, caring and kind and treat you like family. I couldn’t have wished for a better home for my friend to spend her final years. Thank you to all at Cossins.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely review. The care and service we deliver as a team to our Residents and families are extremely important to us. I will share your feedback with the team.

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Review from P T (Resident / Service User) published on 8 December 2020 Submitted via Postal Card
Overall Experience

Very caring and considerate. Treated like family.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from P P (Resident / Service User) published on 8 December 2020 Submitted via Postal Card
Overall Experience

I am very happy to be in this care home and so glad my family chose it for me.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your wonderful review; we are very pleased that you are happy living in Cossins. I have passed on your comments to our team.

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Review from Lucy B (Granddaughter of Resident) published on 12 November 2020 Submitted via Website
Overall Experience

My gran couldn’t be happier than she is at Cossins House. Staff are polite and caring and have been keeping in contact with us during COVID. I am sent a lovely newsletter every month to show the wonderful activities taking place. The grounds are super and very well kept. I couldn’t ask for anything more than what is already offered at Cossins.

Reply from Catherine Edwards, Admin at Barchester Cossins House Care Home

Thank you for your fantastic review. We are delighted you are happy with our team at Cossins House. I will forward your comments back to the team. It's a pleasure to keep you updated on activities taking place, the newsletter will be continued each month. Once again, thank you, and we look forward to seeing you soon.

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Review from R R (Friend of Resident) published on 29 September 2020 Submitted via Postal Card
Overall Experience

When I visited the home, it was so presentable. The staff are very kind and efficient. The residents are very happy and relaxed.

Reply from Catherine Edwards, Admin at Barchester Cossins House Care Home

Thank you so much for your comments. It means so much to the staff here to know that their efforts are very much appreciated. I will pass on your feedback to the team. Many thanks.

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Review from R W (Resident / Service User) published on 29 September 2020 Submitted via Postal Card
Overall Experience

Very happy experience in all aspects. All staff are very caring.

Reply from Catherine Edwards, Admin at Barchester Cossins House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. It is a pleasure to have you here with us. Thank you for your positive comments regarding our home and our team. We hope you continue to have a happy stay.

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Review from J R (Great-Niece of Resident) published on 20 August 2020 Submitted via Postal Card
Overall Experience

Since the home opened for visiting (covid19), I have been able to visit my aunt. She is loving the care and attention; from the staff. Everyone is so friendly and can't do enough.

Reply from Catherine Edwards, Admin at Barchester Cossins House Care Home

Thank you very much for your kind words and amazing review. We look forward to seeing you again soon.

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Review from L S (Friend of Resident) published on 24 July 2020 Submitted via Website
Overall Experience

Such a kind friendly home, being able to visit my friend at a distance. Staff are very good and polite at all times. Activities in the garden are astonishing whilst visiting. I look forward to going to my next visit.

Reply from Catherine Edwards, Admin at Barchester Cossins House Care Home

Thank you very much for your lovely review. We look forward to seeing you again soon.

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Review from A G (Next of Kin) published on 14 July 2020 Submitted via Postal Card
Overall Experience

From day one when the resident came to Cossins House, the care has been consistently excellent. She has been treated with love and care and sensitivity to all her needs. She herself has always said how kind everybody has been to her, in her own words, everybody is 'marvellous'.

Reply from Catherine Edwards, Admin at Barchester Cossins House Care Home

Thank you very much for an amazing review and kind words. We look forward to seeing you soon.

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Review from L F (Friend of Resident) published on 7 April 2020 Submitted via Postal Card
Overall Experience

I have 2 friends in this home. Every time I come and visit I find them in a happy state and I feel most welcomed here. It is a friendly and welcoming environment.

Reply from Catherine Edwards, Admin at Barchester Cossins House Care Home

Thank you very much for your lovely review and rating. We look forward to seeing you again soon.

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Review from Lily C (Friend of Resident) published on 19 March 2020 Submitted via Website
Overall Experience

Outstanding staff and care at all times. Highly recommended. I look forward to visiting my friend each week and receiving the warmest of welcomes every time I visit. The activities are great fun and the food is delicious. I look forward to coming again next week.

Reply from Catherine Edwards, Admin at Barchester Cossins House Care Home

Thank you for your very kind review, we look forward to seeing you again soon.

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Review from K C (Son-in-law of Resident) published on 19 November 2019 Submitted via Postal Card
Overall Experience

When my wife and I went to see Cossins House we were impressed with the atmosphere of care and attention given to residents. This impression has proved to be more than the case, we could not be happier to have our mother (in-law) here.

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Review from J O (Nephew of Resident) published on 18 November 2019 Submitted via Postal Card
Overall Experience

First-rate care. It feels just like being at home. I know that my aunt is completely safe and well cared for, which is a huge weight off the shoulders of the whole extended family.

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Review from C E (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card
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Fantastic, caring team. All aspects re Cossins House, excellent.

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Review from D Z (Grandson of Resident) published on 14 November 2019 Submitted via Postal Card
Overall Experience

After visiting my grandmother while on leave I am yet again taken aback how amazing the staff are at Cossins House. My grandmother is very comfortable and cared for beyond my wishes. We fed her lunch which was not only well-balanced but delicious by the looks of her empty plate yet again. Thank you from all of our family yet again for the ultimate top-class care, love and kindness shown to my grandmother. Many thanks.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (12)

News
  • 23 Jul 2026

    Connecting and engaging with friends and family at our fabulous Summer BBQ, our residents enjoyed the most wonderful day in the sunshine, surrounded by their loved ones. Everyone tucked into...

  • 15 Jul 2026

    Staff Sports Day! ???? What a fantastic afternoon filled with fun, laughter, and a little friendly competition! Staff took part in sack races, egg and spoon races, sprints, and plenty...

  • 15 Jul 2026

    Residents at Cossins House, got moving for Barchesters Get Moving Week by taking to the dance floor and counting our steps! ???? With music in our feet, smiles on our...

Upcoming Events

Awards / Recognitions (90)

Meet the Team (18)

Rose Punzal
Rose PunzalJob Title:General ManagerJoined: 2003

Healthcare has always been the driving force of my career, ever since I trained as a Registered Pharmacist in the Philippines for 10 years.

I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.

As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided in accordance with Care Quality Commission (CQC) and Barchester policies.

As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.

As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in the Care Domain.

As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita Segui
Marita SeguiJob Title:DeputyJoined: 2010

I started my career in the care industry as a Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfilling!

Lisa Unsworth
Lisa UnsworthJob Title:Activities LeaderJoined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.

We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser who visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine Edwards
Catherine EdwardsJob Title:AdministratorJoined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring that the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny Muthy
Manny MuthyJob Title:Maintenance ManagerJoined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji Dhuna
Raji DhunaJob Title:Head ChefJoined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex Espiritu
Alex EspirituJob Title:GardenerJoined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie Mina
Josie MinaJob Title:Head HousekeeperJoined: 2018

I'm responsible for the home's cleanliness, and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel Punzal
Joel PunzalJob Title:Senior Care Assistant Night ShiftsJoined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn Soriano
Josielyn SorianoJob Title:Senior Care AssistantJoined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.

Anne Delos Santos
Anne Delos SantosJob Title:Kitchen AssistantJoined: 2018

Anne supports our chef in the kitchen with all food preparations and takes care of keeping the kitchen clean and well-maintained.

Tina Harland
Tina HarlandJob Title:Care AssistantJoined: 2015

I have been working at Cossins House as a Care Assistant since 2015. I really enjoy my job and love to work with Elderly Residents.

Alfred
Alfred Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening activities.

Carina
Carina Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening/daily activities.

Andy
Andy Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all daily activities.

Milena
Milena Job Title:Care AssistantJoined: 2004

I work as a Care Assistant to help support all daily activities.

Derick
Derick Job Title:Senior Care AssistantJoined: 2012

I work as a Senior Care Assistant to help support all our residents' well-being and care.

Michael
Michael Job Title:Care AssistantJoined: 2019

I work as a Care Assistant to help support all evening activities.

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