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Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham, Surrey KT11 3LZ
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There is a wonderful feeling of being "at home" rather than in"a home" at Cossins.Jane B(Daughter of Resident/Service User)
Barchester Cossins House Care Home, Cobham
Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff.Maureen P(Resident / Service User)
Barchester Cossins House Care Home, Cobham
Cossins House Care Home is wonderful, lots of activities and great staff team.A C(Resident / Service User)
Barchester Cossins House Care Home, Cobham

Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.

Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and outdoor seating areas for residents to enjoy. The home is a short distance from Cobham's shops, cafes and pubs, as well as Painshill Park for resident's outings.

The team of qualified and passionate staff focus on the individual needs of...  

Care Provided by Barchester Cossins House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,992N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Cossins House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rose Punzal(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (18)

Barchester Cossins House Care Home Reviews (128)

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9.8

Barchester Cossins House Care Home has a Review Score of 9.8 (9.836) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Cossins House Care Home has 128 reviews.

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Showing 128 reviews matching selected criteria
Review from Tracey R (Friend of Resident) published on 29 August 2019 Submitted via Website
Overall Experience

The care team at Cossins House are a true delight. The care and activities are both outstanding. I couldn’t wish for a better place to see my friend spend her future.

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Review from Joana D (Friend of Resident) published on 29 August 2019 Submitted via Website
Overall Experience
Lovely, friendly, accommodating, smiley-faced staff at Cossins House. Felt the warm welcome every time I come and visit our lovely friend who's loving her stay at the home.

Keep up the good work! God bless you all.

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Review from Patrick M (Friend of Resident) published on 29 August 2019 Submitted via Website
Overall Experience

I visited my friend recently and I thought I was at the wrong address, a grand difference from the entrance and inside the home. Of course, my friend is extremely happier about the change at Cossins. Team members are the same enthusiastic, happy and ready to help. You can feel in the atmosphere, the compassion and care, and the teamwork. A good feel care home I must admit.

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Review from Julianne D (Friend of Resident) published on 29 August 2019 Submitted via Website
Overall Experience

Every time I go to visit our elderly friend at Cossins House, it’s always felt very homely. Staff are always very friendly, always saying hello and how am I doing? That’s a great feeling though. Never forget to ask me, if I wanted to have any drinks.

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Review from Dan D (Friend of Resident) published on 29 August 2019 Submitted via Website
Overall Experience

I have been invited to a few of Cossins House activities, I must say, it seemed to me that the staff have given 100% effort to make all the residents, family and friends of every resident feel at home. Activities were brilliant, a lot of dancing, singing and food was always good. Lovely people.

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Review from P B (Son-in-law of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience
Very friendly and caring, lovely atmosphere and great grounds and gardens.
The building is not best suited to a care home due to the different levels on the first floor but, having said that, it does give the more mobile clients a bit of exercise.
The top rooms do seem to get rather hot in the summer.

But all in all, it's a lovely place for the clients to live.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for your positive rating, we're pleased to hear you'd recommend Cossins House to others. Your comments regarding rooms and facilities will be passed on to the Home Manager and team. If you'd like to discuss anything further, please feel free to pop in anytime as our Home Manager's door is...  

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Review from Sadie G (Friend of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience

All the staff are very friendly. The care and attention given to my friend is excellent. In fact, from what I have experienced, the same level of care is given to everyone, with great respect and love for the individual.

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Review from Sean W (Grandson of Resident) published on 21 August 2019 Submitted via Postal Card
Overall Experience

I've been coming here to visit my Gran since I was about 5 years old and I can say with confidence that the staff at Cossins House have done everything in their power to make sure Gran was as happy and comfortable as she could be. And when times were hard they were here for me and the rest of the family as well. I'm extremely grateful to Cossins House and the wonderful, kind staff who work there. Thank you.

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Review from Catharina S (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience
My mother has been cared for by all the staff in Cossins House since April 2017.
We feel so fortunate to have found Cossins House as the care is phenomenal.
My mother has complex needs and nothing is too much trouble in order for her to be comfortable.

We have always been made to feel welcome and nurtured by everyone and can't thank them enough.

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Review from E B (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience

My mother lived the last three and a half years in Cossins House Care Home: Cossins has a cosy 'home from home' feel to it and benefits from being small and intimate, where both residents and their relatives can build a warm and trusting relationship with its staff, many of whom have worked there for many years. All staff aim to make the later years of the resident's lives stressfree, safe and warm and comfortable. We were so lucky to find it.

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Review from Stephen P (Son of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience
Excellent. Friendly atmosphere.
Everything clean and sweet-smelling.

Fresh flowers. Mother very content and relaxed.

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Review from J S (Friend of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience

Over the years visiting Cossins House I have always found the staff to be professional, cheerful and above all kind and caring. It is a joy to walk into a care home that is bright, clean and well presented. I only have the highest praise for the staff at Cossins House.

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Review from M K (Resident / Service User) published on 19 August 2019 Submitted via Postal Card
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I am very impressed with this home. I always feel at home. I am always beloved by lovely people and the special care that they give me each day is excellent. I love them all. God bless always this home and all my lovely carers.

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Review from S I (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience
My father is very well cared for by the lovely team of carers and staff at Cossins. It is very reassuring to know that dad is looked after so well. I have never come across such "caring" staff before and it is a big relief to know Dad is in safe hands.

Thank you.

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Review from D W (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience

Staff at Cossins are amazing. The majority of them have been there for many years and are clearly committed to providing excellent care. The home is quiet and peaceful, set in wonderful grounds with resident ducks and chickens! It is good to know that my dad is in safe hands and is so well looked after. The staff go out of their way to help and have a real understanding of my father's needs, which is very reassuring.

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Review from Mavis S (Niece of Resident) published on 14 August 2019 Submitted via Postal Card
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My aunt has been at Cossins House now for 4 years and has been very well cared for. In the past 6 months, hse has deteriorated both mentally and physically. The care and support both she and us have received have been excellent. The staff have tried very hard to see she can still participate in the life of the home and she continues to enjoy a good quality of life.

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Review from Dee D (Friend of Resident) published on 8 August 2019 Submitted via Website
Overall Experience

This is a Nice, pleasant, clean and quiet nursing home, friendly staff and management are easy to approach.

Location is great as the ambience is very relaxing.

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Review from C L (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience

Overall I am very happy with the care given to my father at Cossins House Care Home. The accommodation is excellent (a self-contained cottage), except there have been many problems with the bathroom whose design is faulty. The current management team is excellent as are the carers except, that some do not speak/understand English very well. Cleanliness not always up to scratch but I am not unduly concerned about this. Security difficult for staff as the cottage is not in the main house. Communication greatly improved recently.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for taking the time to review our home, we are delighted to hear how happy you are with your Father’s care here at Cossins House and that you find our management team ‘excellent.’ The contractor fault in the bathroom is being reviewed further following your feedback, as is cleanliness....  

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Review from Jane B (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience
There is a wonderful feeling of being "at home" rather than in"a home" at Cossins.
The house and grounds are beautiful and the atmosphere a really caring and happy one.

Some niggles from mum about the food sometimes but she couldn't be in a better place in terms of the overall care and the environment.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for your positive review on our home, it is wonderful to hear how pleased you are with Cossins House and our team will be delighted to hear your comments. Please do pop in for a chat with our Home Manager at your earliest convenience and we can ensure there are plenty of items on our menu that your Mum will enjoy.

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Review from Richard C (Son of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

A very nice and friendly home. Would like to see more trips out etc. Mum really enjoys the ground and gardens etc.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for taking the time to review our home, we are delighted to hear you find Cossins House to be "a very nice and friendly home". Our Magic Moments Club is open to all residents and offers a fun and varied activity programme to suit a range of interests, including a number of trips and...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (12)

News
  • 23 Jul 2026

    Connecting and engaging with friends and family at our fabulous Summer BBQ, our residents enjoyed the most wonderful day in the sunshine, surrounded by their loved ones. Everyone tucked into...

  • 15 Jul 2026

    Staff Sports Day! ???? What a fantastic afternoon filled with fun, laughter, and a little friendly competition! Staff took part in sack races, egg and spoon races, sprints, and plenty...

  • 15 Jul 2026

    Residents at Cossins House, got moving for Barchesters Get Moving Week by taking to the dance floor and counting our steps! ???? With music in our feet, smiles on our...

Upcoming Events

Awards / Recognitions (90)

Meet the Team (18)

Rose Punzal
Rose PunzalJob Title:General ManagerJoined: 2003

Healthcare has always been the driving force of my career, ever since I trained as a Registered Pharmacist in the Philippines for 10 years.

I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.

As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided in accordance with Care Quality Commission (CQC) and Barchester policies.

As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.

As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in the Care Domain.

As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita Segui
Marita SeguiJob Title:DeputyJoined: 2010

I started my career in the care industry as a Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfilling!

Lisa Unsworth
Lisa UnsworthJob Title:Activities LeaderJoined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.

We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser who visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine Edwards
Catherine EdwardsJob Title:AdministratorJoined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring that the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny Muthy
Manny MuthyJob Title:Maintenance ManagerJoined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji Dhuna
Raji DhunaJob Title:Head ChefJoined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex Espiritu
Alex EspirituJob Title:GardenerJoined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie Mina
Josie MinaJob Title:Head HousekeeperJoined: 2018

I'm responsible for the home's cleanliness, and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel Punzal
Joel PunzalJob Title:Senior Care Assistant Night ShiftsJoined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn Soriano
Josielyn SorianoJob Title:Senior Care AssistantJoined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.

Anne Delos Santos
Anne Delos SantosJob Title:Kitchen AssistantJoined: 2018

Anne supports our chef in the kitchen with all food preparations and takes care of keeping the kitchen clean and well-maintained.

Tina Harland
Tina HarlandJob Title:Care AssistantJoined: 2015

I have been working at Cossins House as a Care Assistant since 2015. I really enjoy my job and love to work with Elderly Residents.

Alfred
Alfred Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening activities.

Carina
Carina Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening/daily activities.

Andy
Andy Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all daily activities.

Milena
Milena Job Title:Care AssistantJoined: 2004

I work as a Care Assistant to help support all daily activities.

Derick
Derick Job Title:Senior Care AssistantJoined: 2012

I work as a Senior Care Assistant to help support all our residents' well-being and care.

Michael
Michael Job Title:Care AssistantJoined: 2019

I work as a Care Assistant to help support all evening activities.

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