Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham KT11 3LZ
Review Us
9.9 124 Reviews
  • Barchester Cossins House Care Home, Cobham
Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.
Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and outdoor seating areas for residents to enjoy. The home is a short distance from Cobham's shops, cafes and pubs, as well as Painshill Park for resident's outings.
The team of qualified and passionate staff focus on the individual needs of each person - delivering support and bespoke residential and respite care through the use of personalised and regularly reviewed care plans.
They are proud to provide a delicious selection of seasonal meals and a variety of activities and events.
At Cossins House, providing independence and choice for all is very important- that's why they encourage residents to be as active and social as they'd like to be and to personalise their rooms with their own belongings to help them feel at home.
Show Barchester Cossins House Care Home on the Map

Care Provided by Barchester Cossins House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1992

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Cossins House Care Home to find out the exact price for your requirements.

Contact Barchester Cossins House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Barchester Cossins House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rose Punzal (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (18)

Barchester Cossins House Care Home Reviews (124)

9.9

Barchester Cossins House Care Home has a Review Score of 9.9 (9.895) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Cossins House Care Home has 124 reviews.

Overall Experience
  • 118
  • 6
  • 0
  • 0
  • 0
Date Published
  • 124
  • 6
  • 9
  • 17
  • 107
Reviewer Connection to Barchester Cossins House Care Home
  • 34
  • 24
  • 22
  • 10
  • 5
  • 4
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 124, showing 81-100
Review from Julianne D (Friend of Resident) published on 29 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I go to visit our elderly friend at Cossins House, it’s always felt very homely. Staff are always very friendly, always saying hello and how am I doing? That’s a great feeling though. Never forget to ask me, if I wanted to have any drinks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Son-in-law of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and caring, lovely atmosphere and great grounds and gardens.
The building is not best suited to a care home due to the different levels on the first floor but, having said that, it does give the more mobile clients a bit of exercise.
The top rooms do seem to get rather hot in the summer.
But
all in all, it's a lovely place for the clients to live.
Reply from Alison Geddes, Marketing at Barchester Cossins House Care HomeThank you for your positive rating, we're pleased to hear you'd recommend Cossins House to others. Your comments regarding rooms and facilities will be passed on to the Home Manager and team. If you'd like to discuss anything further, please feel free to pop in anytime as our Home Manager's door is always open. Thanks again for your review, it is through a feedback process that we can further improve the service we provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sadie G (Friend of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly. The care and attention given to my friend is excellent. In fact, from what I have experienced, the same level of care is given to everyone, with great respect and love for the individual.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sean W (Grandson of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been coming here to visit my Gran since I was about 5 years old and I can say with confidence that the staff at Cossins House have done everything in their power to make sure Gran was as happy and comfortable as she could be. And when times were hard they were here for me and the rest of the family
as well. I'm extremely grateful to Cossins House and the wonderful, kind staff who work there. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catharina S (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been cared for by all the staff in Cossins House since April 2017.
We feel so fortunate to have found Cossins House as the care is phenomenal.
My mother has complex needs and nothing is too much trouble in order for her to be comfortable.
We have always been made to feel welcome and
nurtured by everyone and can't thank them enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E B (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived the last three and a half years in Cossins House Care Home: Cossins has a cosy 'home from home' feel to it and benefits from being small and intimate, where both residents and their relatives can build a warm and trusting relationship with its staff, many of whom have worked there for
many years. All staff aim to make the later years of the resident's lives stressfree, safe and warm and comfortable. We were so lucky to find it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen P (Son of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Friendly atmosphere.
Everything clean and sweet-smelling.
Fresh flowers. Mother very content and relaxed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Friend of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the years visiting Cossins House I have always found the staff to be professional, cheerful and above all kind and caring. It is a joy to walk into a care home that is bright, clean and well presented. I only have the highest praise for the staff at Cossins House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M K (Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with this home. I always feel at home. I am always beloved by lovely people and the special care that they give me each day is excellent. I love them all. God bless always this home and all my lovely carers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S I (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very well cared for by the lovely team of carers and staff at Cossins. It is very reassuring to know that dad is looked after so well. I have never come across such "caring" staff before and it is a big relief to know Dad is in safe hands.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Cossins are amazing. The majority of them have been there for many years and are clearly committed to providing excellent care. The home is quiet and peaceful, set in wonderful grounds with resident ducks and chickens! It is good to know that my dad is in safe hands and is so well looked after.
The staff go out of their way to help and have a real understanding of my father's needs, which is very reassuring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mavis S (Niece of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been at Cossins House now for 4 years and has been very well cared for. In the past 6 months, hse has deteriorated both mentally and physically. The care and support both she and us have received have been excellent. The staff have tried very hard to see she can still participate in the
life of the home and she continues to enjoy a good quality of life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dee D (Friend of Resident) published on 8 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a Nice, pleasant, clean and quiet nursing home, friendly staff and management are easy to approach.


Location is great as the ambience is very relaxing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C L (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am very happy with the care given to my father at Cossins House Care Home. The accommodation is excellent (a self-contained cottage), except there have been many problems with the bathroom whose design is faulty. The current management team is excellent as are the carers except, that some
do not speak/understand English very well. Cleanliness not always up to scratch but I am not unduly concerned about this. Security difficult for staff as the cottage is not in the main house. Communication greatly improved recently.
Reply from Alison Geddes, Marketing at Barchester Cossins House Care HomeThank you for taking the time to review our home, we are delighted to hear how happy you are with your Father’s care here at Cossins House and that you find our management team ‘excellent.’ The contractor fault in the bathroom is being reviewed further following your feedback, as is cleanliness. The cottage itself is highly safe and secure, only a few steps away from the main home. As your Father uses the back door to access the main home there may be occasions when deliveries are being taken at the same time. We are in the process of making adjustments to allow easier access for wheelchairs through this door, such as altering the photocopier and units to give more space and moving the fire extinguishers to the side so wheelchairs won’t bump into them. Feel free to pop in for a chat with our Home Manager on your next visit if there's anything you'd like to discuss further.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane B (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a wonderful feeling of being "at home" rather than in"a home" at Cossins.
The house and grounds are beautiful and the atmosphere a really caring and happy one.
Some niggles from mum about the food sometimes but she couldn't be in a better place in terms of the overall care and the environment.
Reply from Alison Geddes, Marketing at Barchester Cossins House Care HomeThank you for your positive review on our home, it is wonderful to hear how pleased you are with Cossins House and our team will be delighted to hear your comments. Please do pop in for a chat with our Home Manager at your earliest convenience and we can ensure there are plenty of items on our menu that your Mum will enjoy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard C (Son of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very nice and friendly home. Would like to see more trips out etc. Mum really enjoys the ground and gardens etc.
Reply from Alison Geddes, Marketing at Barchester Cossins House Care HomeThank you for taking the time to review our home, we are delighted to hear you find Cossins House to be "a very nice and friendly home". Our Magic Moments Club is open to all residents and offers a fun and varied activity programme to suit a range of interests, including a number of trips and outings. Please do pop in for a chat with our Home Manager on your next visit and we can find some fun trips that your Mum will enjoy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie C (Daughter-in-law of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are always made to feel very welcome. Grounds and home stunning. Lovely to see the chickens and wildlife.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B S (Resident) assisted by family/friend published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at Cossins. the staff are very kind. I sometimes don't like the food but can have a sandwich or snack instead.
There are a lot of different activities for us.
Reply from Alison Geddes, Marketing at Barchester Cossins House Care HomeThank you for your positive review, it is great to hear how happy you are here at Cossins House. We have a varied menu with many options every day, as well as regular residents meetings to discuss menus to ensure there are dishes that everyone will enjoy. Our chef is always happy to provide alternatives if nothing takes your fancy on a daily menu. We're pleased you enjoy our activities, our Magic Moments Club offers a fun activity programme to suit a range of interests.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian M (Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well satisfied.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V M (Resident) assisted by family/friend published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my disabilities increased in 2017, I felt great relief at moving to Cossins House Care Home to be cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Barchester Cossins House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.970 for Barchester Cossins House Care Home is calculated as follows: ( (197 Excellents x 5) + (6 Goods x 4) ) ÷ 203 Ratings = 4.97
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Barchester Cossins House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (80)

Meet the Team (21)

Rose

Rose Punzal

Job Title: General Manager Joined: 2003

Healthcare has always been the driving force of my career, ever since I trained as Registered Pharmacist in Philippines for 10 years.


I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.


As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided and in accordance with Care Quality Commission (CQC) and Barchester policies.


As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.


As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in Care Domain.


As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita

Marita Segui

Job Title: Deputy Joined: 2010

I started my career in care industry as Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfulling!

Lisa

Lisa Unsworth

Job Title: Activities Leader Joined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.


We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser that visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine

Catherine Edwards

Job Title: Administrator Joined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny

Manny Muthy

Job Title: Maintenance Manager Joined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji

Raji Dhuna

Job Title: Head Chef Joined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex

Alex Espiritu

Job Title: Gardener Joined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie

Josie Mina

Job Title: Head Housekeeper Joined: 2018

I'm responsible for the home's cleanliness and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel

Joel Punzal

Job Title: Senior Care Assistant Night Shifts Joined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn

Josielyn Soriano

Job Title: Senior Care Assistant Joined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.

Roza

Roza Muthy

Job Title: Kitchen Assistant Joined: 2020

Roza supports our chef in the kitchen with all food preparations and takes care of keeping the kitchen clean and well-maintained.

Tina

Tina Harland

Job Title: Care Assistant Joined: 2015

I have been working at Cossins House as a Care Assistant since 2015. I really enjoy my job and love to work with Elderly Residents.

Nanda

Nanda

Job Title: Hostess/Housekeeper Joined: 2022

I am a hostess and am here to help with delivering tea/coffee and snacks throughout your day. I also help with housekeeping.

Nivetha

Nivetha

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all daily activities.

Alfred

Alfred

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all evening activities.

Carina

Carina

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all evening/daily activities.

Andy

Andy

Job Title: Care Assistant Joined: 2022

I work as a Care Assistant to help support all daily activities.

Milena

Milena

Job Title: Care Assistant Joined: 2004

I work as a Care Assistant to help support all daily activities.

Anne

Anne

Job Title: Care Assistant Joined: 2017

I work as a Care Assistant to help support all daily activities.

Derick

Derick

Job Title: Senior Care Assistant Joined: 2012

I work as a Senior Care Assistant to help support all our residents' well-being and care.

Michael

Michael

Job Title: Care Assistant Joined: 2019

I work as a Care Assistant to help support all evening activities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Cossins House Care Home to verify any information. View our terms and conditions. Barchester Cossins House Care Home has an Enhanced Service - more info.