Dungate Manor is a care home located in the Surrey community of Reigate, offering care to elderly people with physical frailties and also many with mental health issues such as dementia.
Dungate Manor provides comfortable and restful accommodation, where the residents are able to relax whilst having all their health, medication and nutritional needs met by the skills of highly-qualified care professionals.
The aim of staff is to provide residents experiencing memory loss and mental health difficulties with an environment that is advantageous to the practice of life skills.
Dungate Manor is part of Larchwood Care Homes, one of the leading care groups, offering an excellent level of care which ensures peace of mind for not only the residents but also their families and friends.
Group: Larchwood Care
Person in charge: Daksha Mistry (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Subject to Assessment and four week trial period. Ages 60+.
Languages Spoken by Staff (other than English): Gujarati, Hindi, Nepali, Polish, Romanian, Tagalog
Single Rooms: 39
Rooms with ensuite WC: 31
Facilities & Services: Respite Care • Convalescent Care • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Dungate Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Dungate Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Dungate Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.584 for Dungate Manor is calculated as follows: ( (99 Excellents x 5) + (46 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 154 Ratings = 4.584
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Dungate Manor is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Dungate Manor has a Review Score of 9.6 (9.584) from 13 Reviews
Review submitted from a Postal Card by Johnathon S (Cousin of Resident) on Monday 30 October 2017. Relates to October 2017.
It is simple - a care home is as good as its staff and I have found the staff to be kind, considerate and caring and that is what the residents have.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Postal Card by Sally F (Daughter of Resident) on Monday 30 October 2017. Relates to October 2017.
My father has been a resident in Dungate Manor for 2 1/2 years. Every member of staff is so kind and cannot do enough for him. They all know him very well and understand his every need. As well as being kindness itself, each carer brings some fun into Dad's day. My mother was a resident here previously and the same applied. I would highly recommend Dungate Manor.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Postal Card by Elizabeth D (Daughter of Resident) on Thursday 28 September 2017. Relates to September 2017.
My mother has her own room with ensuite toilet, she prefers to stay in her room most of the time, watching television and listening to her radio, she has all her meals served in her room. The staff are all very polite and friendly. Since she has been here I have never had to complain, they allow her to be herself. My mum has always preferred her own company. My brothers visit her.
The home always looks tidy and staff seem efficient and capable. Very pleased with the home.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Postal Card by Theresa G (Daughter of Resident) on Wednesday 6 September 2017. Relates to July 2017.
My mother was a resident of Dungate Manor for 4 years until she passed away. My brother and I cannot praise the facilities and staff for the care they gave our mother. She was treated with kindness and respect and we and our extended family and friends were always made very welcome when we visited her. The room she had was always clean as were the other areas in the home and there was a continuous activity to help stimulate the residents.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Postal Card by Elaine R (Daughter of Resident) on Monday 4 September 2017. Relates to July 2017.
A very happy atmosphere, staff are extremely helpful and caring. Any problems are dealt with in a very efficient manner. Meals are tasty, well cooked and well planned. Entertainment staff keep residents busy and involved. Relatives are kept informed of issues relating to the home and contact with staff is encouraged and helps greatly with long term care. The place has had fire doors installed, new carpets and decorating is underway, the improvement will be very welcome.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Postal Card by Margaret M (Wife of Resident) on Thursday 10 August 2017. Relates to August 2017.
I find all of the staff very helpful and my husband is well cared for.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Postal Card by N T (Daughter of Resident) on Monday 7 August 2017. Relates to July 2017.
It's great care, mum seems to be happy, well looked after. The location is great as it is very peaceful. The staff does a great job with mum and all the residents.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Postal Card by Vince G (Husband of Resident) on Wednesday 12 July 2017. Relates to June 2017.
Staff are caring, helpful and friendly and good at keeping me informed of any personal problems. Catering staff very considerate with personal likes and dietary problems. The only problem caused by health and safety 'experts' with their excessive security meaning residents now need help from staff when going to different areas, turning Dungate Manor into more of a prison than a home. Unfortunately, with the democracy in this country, this applies to all care homes.
How likely would you be to recommend Dungate Manor? Likely
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Review submitted from a Website Submission by D M (Son of Resident) on Thursday 29 June 2017. Relates to June 2017.
Dungate Manor is a very clean and comfortable home and recent refurbishments have made the home more so. I have found the Staff/Carers very supportive and professional as are the Management Team. I have witnessed the compassion and understanding the carers give to my Mother (and other residents) which is given in a manner that promotes dignity.
The doctor visits weekly.
There is a range of activities, quizzes, games etc. for the residents.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Postal Card by Cathy W (Daughter of Resident) on Thursday 22 June 2017. Relates to June 2017.
My mother was a resident at Dungate for the last 6 months of her life and based on the care she was given, we had no hesitation in putting dad there 6 months later when he couldn't cope anymore. He has now been there for just over 2 years and during that time, the care that has been given has been excellent.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Postal Card by S H (Daughter of Resident) on Wednesday 10 May 2017. Relates to April 2017.
Dungate is in a lovely setting with an accessible garden. The managers, staff and residents are all very friendly and supportive. The doctor and nurse visit regularly and keep us informed.
There are seasonal social events for the whole family and daily morning quizzes and varied afternoon activities.
The food is good with a broad menu and family may stay and eat by special arrangement.
The staff do their best for each individual person, even when stretched.
There is a real family atmosphere.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Website Submission by Diane s (Daughter of Resident) on Tuesday 2 May 2017. Relates to May 2017.
We were so lucky in getting a placement for our mother in a safe, caring and stimulating residence which Dungate provides. The staff (team) from the Managers to the cleaners are the key ingredient which they make mother's stay on the whole a good experience. This takes a lot of worry and pressure off our family knowing that if there were any issues then we will be told straight away by the team. When we visit each week, we find it very easy to discuss what's go on during the week with the carers on a one to one first name basis.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Review submitted from a Postal Card by Ian P (Son of Resident) on Monday 4 July 2016. Relates to June 2016.
My mother has stayed at Dungate Manor since September 2009. I have found the home to be always helpful and understanding of my mother's terminal illness, caring for her needs with dignity and compassion.
How likely would you be to recommend Dungate Manor? Extremely Likely
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Dawn Davie, Regional Manager at Dungate Manor responded to this review on 11 Jul 2016:
Thank you so Much for your kind Comments I know the manager and her team will be very pleased to receive these.
There are currently no Care Home Idol entrants who have performed at Dungate Manor