Dungate Manor Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.
Dungate Manor understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Dungate Manor has a Review Score of 10 (9.958) out of 10, based on 26 reviews in the last 2 years. Over all time Dungate Manor has 73 reviews.
Review from K B (Resident) published on 29 April 2025
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Overall Experience
5.0 out of 5
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your kind words! We are thrilled to hear that you are enjoying your time at Dungate Manor. It means a great deal to us to know that you feel cared for and supported by our team. We are especially happy that you are enjoying the food and activities your happiness and comfort are our top priorities.
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Review from L C (Respite Resident) published on 29 April 2025
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Overall Experience
5.0 out of 5
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your wonderful feedback! We are delighted to hear that you are enjoying the beautiful surroundings here at Dungate Manor and that our team is helping to create a happy and positive atmosphere for you. It's fantastic that you're taking part in activities like chair exercises - a bit of laughter really does make exercise even better.We're so pleased that you feel at home with us. Your kind words mean a great deal to the entire team, and we look forward to sharing many more happy, active moments with you.
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Review from S B (Resident) published on 29 April 2025
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5.0 out of 5
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your kind words, We are thrilled to hear that you are enjoying your time at Dungate Manor. It means a great deal to us to know that you feel cared for and supported by our team. We are especially happy that you are enjoying the food and activities - your happiness and comfort are our top priorities.If there is ever anything more we can do to make your experience even better, please don't hesitate to let us know. We're so pleased to have you as part of our Dungate Manor family
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Review from P P (Resident) published on 28 April 2025
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Overall Experience
5.0 out of 5
Reply from Kate Wyatt, Administrator at Dungate Manor
Thank you so much for your kind words. We're delighted to hear that you're enjoying your time at Dungate Manor and that our team is meeting your expectations. We take great pride in providing a caring and knowledgeable environment, and it's wonderful to know that it's making a difference for you.
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Review from A C (Resident) published on 28 April 2025
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5.0 out of 5
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your kind words! We're thrilled to hear that you feel well cared for and safe. Our staff truly strives to make sure all residents are comfortable and supported, and it means the world to us to know that their efforts are appreciated. We will continue to work hard to maintain this level of care and ensure everyone feels at home. Thank you for taking the time to share your positive experience!
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Review from D T (Resident) published on 16 April 2025
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Overall Experience
5.0 out of 5
Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor
Thank you so much for your kind words! We're so glad to hear that you're enjoying your time here and feel supported. It's wonderful to know that the food, freedom, and community centre are adding to your positive experience. Your comfort and well-being mean the world to us!
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Review from Carly C (Friend of Resident) published on 28 March 2025
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5.0 out of 5
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your kind words! We're so glad to hear that you've had such a positive experience at Dungate Manor. Our team truly strives to make everyone feel welcome, and it's lovely to know that the warm, homely atmosphere and activities have made such an impact on you.It's wonderful to hear that you've enjoyed joining in with the daily activities - we love to see everyone having fun and feeling part of the community! Your recommendation means a lot to us. Thank you again for taking the time to share your thoughts, and we hope to see you again soon!
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Review from Alison J (Friend of Resident) published on 28 March 2025
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Overall Experience
5.0 out of 5
Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor
Thank you so much for your kind words! We're so glad to hear that your little lady is receiving such great care and that you feel welcomed and supported. It's wonderful to know that you're enjoying the community and looking forward to the upcoming Mother's Day celebration. Your feedback means a lot to us, and we're grateful to have you as part of our family. We're always here for you!
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Review from Jane R (Daughter of Resident) published on 28 March 2025
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5.0 out of 5
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for sharing your kind words. We are truly honoured to have been able to provide the care and support your mother needed during such a challenging time. It's wonderful to hear that she is now calm and content, and we're grateful to have been able to make a positive difference for both her and for you. Your trust in us means a lot, and we will continue to strive to provide the best care possible. Thank you for being part of the Dungate Manor family.
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Review from Patricia H (Resident) published on 14 January 2025
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Overall Experience
5.0 out of 5
Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor
Thank you so much for sharing your experience so far with us. We are so pleased you love this home as much as we do, and we appreciate you trusting us with your care.
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Review from Bernice J (Resident) published on 13 January 2025
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Overall Experience
5.0 out of 5
Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor
Thank you so much for your kind words! We're truly happy to hear that the team has been able to provide you with a sense of safety and companionship. It's our goal to ensure that you feel supported and cared for, and we're glad to know we've been able to spend meaningful time together. If there's anything more we can do to make your experience even better, please don't hesitate to let us know!
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Review from K B (Resident) published on 14 November 2024
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Overall Experience
5.0 out of 5
Reply from Caroline Walker, Marketing at Dungate Manor
Thank you for your very kind words, they mean a lot to the whole team here at Dungate.
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Review from M G (Resident) published on 16 October 2024
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5.0 out of 5
Reply from Caroline Walker, Marketing at Dungate Manor
Thank you so much for your very kind words. All the team at Dungate Manor really appreciate them. We're proud to have you living in our Dungate Manor family.
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Review from E A (Daughter of Resident) published on 11 June 2024
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Overall Experience
5.0 out of 5
Reply from The Home Manager, Home Manager at Dungate Manor
Thank you so much for your heartfelt review. We are deeply sorry for your loss and extend our sincerest condolences to you and your family. It was our privilege to care for your father, and we are grateful for your kind words about our staff and the care we provided. Knowing that we could offer comfort and compassion during his time with us means a great deal. Your gratitude is very much appreciated, and we will continue to strive to provide the same level of care and warmth to all our residents. Please take care.
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Review from K B (Resident) published on 26 January 2024
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5.0 out of 5
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Review from Rob G (Son of Resident) published on 26 January 2024
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Overall Experience
5.0 out of 5
Reply from The Home Manager at Dungate Manor
I am deeply sorry for the loss of your father, my heartfelt condolences go out to you, your sister, and her husband during this difficult time. It is heartening to know that your father's last years were filled with joy and that the team's deep care and sincere compassion extended until his peaceful end. On behalf of the entire Dungate Manor team, we appreciate your kind words of gratitude. Our mission is to provide, not just professional care, but a sense of family and support to our residents and their loved ones. Your acknowledgement reinforces our commitment to delivering compassionate and person-centered care.
Please know that we are here to support you and your family during this grieving process. If there is anything more we can do to assist you or if you have any further feedback, please do not hesitate to reach out.
Once again, our sincere condolences, and thank you for entrusting us with your father's care.
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Review from Michelle D (Daughter of Resident) published on 22 December 2023
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Overall Experience
5.0 out of 5
Reply from The Home Manager, Home Manager at Dungate Manor
I am deeply moved by your heartfelt feedback about your mum's experience at Dungate Manor. It warms our hearts to know that your mum felt welcomed, cared for, and happy during her 18-month stay with us.
It is incredibly rewarding to hear that the round-the-clock care provided to your mum was not only effective but also infused with warmth and genuine connection. Your description of the carers' interactions with her, bringing laughter and joy to her days, truly touches us. Our team takes pride in understanding each resident on a personal level, and your acknowledgement of their efforts is truly appreciated.
Creating a happy and communal environment for residents is at the core of our mission at Dungate Manor. We are thrilled to hear that your mum thrived on the engaging atmosphere downstairs and that she found joy in observing the activities around her.
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Review from Helen D (Daughter of Resident) published on 5 December 2023
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5.0 out of 5
Reply from The Home Manager, Home Manager at Dungate Manor
Thank you Helen for your amazing review which I have passed to the staff.
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Review from R B (Resident) published on 6 November 2023
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5.0 out of 5
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Review from L C (Daughter of Resident) published on 23 October 2023
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5.0 out of 5
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The Review Score of 10 (9.958) out of 10 for Dungate Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Dungate Manor is calculated as follows: ( (298 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 309 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dungate Manor is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Care Home Manager
We offer first-class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable surroundings.
Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.
Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Our cook prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.
Residents have the freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about.
I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.
