Dungate Manor

Flanchford Road, Reigate Heath, Reigate RH2 8QT
Review Us
10 75 Reviews
  • Dungate Manor, Reigate
Welcome to Dungate Manor, a warm and inviting care home nestled in the Surrey community of Reigate. The team specialises in providing compassionate care for elderly individuals with physical frailties and those facing mental health challenges such as dementia.

Dungate Manor prides itself on offering comfortable and restful accommodation, where residents can unwind and feel at ease knowing that their health, medication, and nutritional needs are expertly attended to by the highly qualified care professionals. Rooms exude character and warmth, offering expansive views of Reigate Heath and the neighbouring golf course, all within the embrace of picturesque grounds.

Dedicated staff are committed to creating an environment that supports residents experiencing memory loss and mental health difficulties, fostering the practice of life skills and promoting independence. They prioritise personalised care, catering to unique needs and preferences. Whether it's supporting residents with their beloved pet or recreating the ambiance of cycling through vineyards in France by placing grape-vines on the conservatory ceiling, they go above and beyond to make every resident feel truly at home.

With a focus on excellence in care, Dungate Manor provides peace of mind not only for residents but also for their families and friends. To experience the warmth and professionalism of the team first hand, visit the home to find out more about the exceptional care and creating a supportive and nurturing environment where residents can thrive.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

All prices are a guideline of a starting cost depending on care needs and availability. For the most accurate information surrounding fees, please book a viewing and our Home Manager will be able to discuss your requirements, costs, any funding eligibility and show you around our lovely home.

These prices are only a guideline, please contact Dungate Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Abdul Rifai (Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to Assessment and four week trial period
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (39)
  • Single Rooms with Ensuite Wet Room (31)

Visiting

  • Dungate Manor Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.

Parking

  • Dungate Manor understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

10

Dungate Manor has a Review Score of 10 (9.961) out of 10, based on 28 reviews in the last 2 years.
Over all time Dungate Manor has 75 reviews.

Overall Experience
  • 61
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Date Published
  • 75
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Reviewer Connection to Dungate Manor
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Total of 75, showing 61-75
Review from Diane S (Daughter of Resident) published on 19 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been lucky to be living in a great care home for the last 7 years where the staff are always there to help her with her daily needs. When visiting her each week the team provide us with updates on how she is, her fitness, well-being and any issues. We regard the team as not staff but
friends. The events they hold are great in getting everyone involved - the race and bonfire night and the Christmas party are always busy and the relatives are involved as well.


Improvements have been implemented with the new conservatory refurbishment, front door security and wireless alarm systems - all to the benefit of clients and staff.

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Review from Donald B (Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just love this place.
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Review from Vince G (Husband of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Any problems staff are readily available to handle. Very good with dietary issues. Staff are very friendly and always appreciate a laugh, and are always willing to help.
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Review from Sara O (Wife of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved into Dungate Manor July this year and the improvement of his wellbeing has been noticeable the last month. He is well cared for and happy here and I know that he is safe and secure here.
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Review from Elaine R (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was taken ill. The actions of the staff were exemplary. Their concern was genuine, both for Mum, me and the rest of the family. They treated her gently and with great dignity. For the 48 hours or so that she was really unwell, they were very attentive. Happily, after a visit from the doctor, she
recovered. However, this treatment is not confined to when residents are unwell, they behave considerately on a day to day basis.
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Review from Johnathon S (Cousin of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is simple - a care home is as good as its staff and I have found the staff to be kind, considerate and caring and that is what the residents have.
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Review from Sally F (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident in Dungate Manor for 2 1/2 years. Every member of staff is so kind and cannot do enough for him. They all know him very well and understand his every need. As well as being kindness itself, each carer brings some fun into Dad's day. My mother was a resident here previously
and the same applied. I would highly recommend Dungate Manor.
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Review from Elizabeth D (Daughter of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has her own room with ensuite toilet, she prefers to stay in her room most of the time, watching television and listening to her radio, she has all her meals served in her room. The staff are all very polite and friendly. Since she has been here I have never had to complain, they allow her
to be herself. My mum has always preferred her own company. My brothers visit her.
The home always looks tidy and staff seem efficient and capable. Very pleased with the home.
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Review from Theresa G (Daughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident of Dungate Manor for 4 years until she passed away. My brother and I cannot praise the facilities and staff for the care they gave our mother. She was treated with kindness and respect and we and our extended family and friends were always made very welcome when we visited her.
The room she had was always clean as were the other areas in the home and there was a continuous activity to help stimulate the residents.
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Review from Margaret M (Wife of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all of the staff very helpful and my husband is well cared for.
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Review from N T (Daughter of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's great care, mum seems to be happy, well looked after. The location is great as it is very peaceful. The staff does a great job with mum and all the residents.
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Review from D M (Son of Resident) published on 13 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dungate Manor is a very clean and comfortable home and recent refurbishments have made the home more so. I have found the Staff/Carers very supportive and professional as are the Management Team. I have witnessed the compassion and understanding the carers give to my Mother (and other residents) which
is given in a manner that promotes dignity.


The doctor visits weekly.


There is a range of activities, quizzes, games etc. for the residents.

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Review from Cathy W (Daughter of Resident) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident at Dungate for the last 6 months of her life and based on the care she was given, we had no hesitation in putting dad there 6 months later when he couldn't cope anymore. He has now been there for just over 2 years and during that time, the care that has been given has been excellent.
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Review from S H (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dungate is in a lovely setting with an accessible garden. The managers, staff and residents are all very friendly and supportive. The doctor and nurse visit regularly and keep us informed.
There are seasonal social events for the whole family and daily morning quizzes and varied afternoon activities.
The food is good with a broad menu and family may stay and eat by special arrangement.
The staff do their best for each individual person, even when stretched.
There is a real family atmosphere.
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Review from Ian P (Son of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has stayed at Dungate Manor since September 2009. I have found the home to be always helpful and understanding of my mother's terminal illness, caring for her needs with dignity and compassion.
Reply from Dawn Davie, Regional Manager at Dungate Manor

Thank you so Much for your kind Comments I know the manager and her team will be very pleased to receive these.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Dungate Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.961 for Dungate Manor is calculated as follows: ( (322 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 333 Ratings = 4.961
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dungate Manor is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

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Meet the Team (11)

Abdul

Abdul Rifai

Job Title: Care Home Manager

We offer first-class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable surroundings.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Our cook prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.


Residents have the freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about.


I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.

Gina

Gina Burlacu

Job Title: Deputy Manager Joined: 2016

Gina has been an integral part of the Dungate Manor team since December 2016, bringing warmth, energy, and genuine compassion to her role as Deputy Manager. Her passion lies in supporting elderly people and finding ways to brighten their day, whether through a kind word, a shared laugh, or simply being there when needed.


Gina thrives on building meaningful connections and is devoted to making Dungate a welcoming, supportive place for both residents and staff. When she’s not at work, Gina enjoys relaxing with music and a good TV show, recharging for the next day of making a difference.

Ania

Ania Odziomek

Job Title: Chef Joined: 2007

Anna has been a dedicated cook at Dungate Manor Care Home since February 2007. With a passion for preparing a variety of cuisines, she brings both flavour and care to every meal she creates. Anna is deeply empathetic and takes great pride in supporting the health and well-being of residents through nutritious, home-cooked meals tailored to their needs.


Outside of work, Anna’s love for cooking continues; she enjoys experimenting with new recipes, spending time with friends, listening to music, and exploring new places through travel. Her warmth and culinary skills make her a cherished part of the Dungate Manor community.

Marcin

Marcin Obara

Job Title: Maintenance Joined: 2004

Marcin has been a cornerstone of Dungate Manor since 2004, making him one of the longest-serving members of the team. Known as the go-to maintenance expert, Marcin keeps everything running smoothly, if something needs fixing or repairing, he’s the first person everyone turns to.


Beyond his practical skills, Marcin is also fantastic with the residents, always taking the time for a friendly chat or lending a helping hand. Outside of work, he enjoys countryside drives and catching up with friends.

Shree

Shree Shrestha

Job Title: Head of Housekeeping Joined: 2020

Shree has been a valued member of the Dungate Manor team since 2020, leading the domestic team with dedication and pride. He plays a key role in maintaining the care home's cleanliness and comfort, ensuring it remains a safe, welcoming environment for all.


Shree takes great satisfaction in upholding high standards and supporting the overall well-being of residents and staff. Outside of work, he enjoys travelling and cherishing quality time with his family.

Beata 'Betty'

Beata 'Betty' Sebastianiuk

Job Title: Head of Laundry Joined: 2018

Betty is the heart of Dungate Manor’s laundry team, ensuring everything runs smoothly behind the scenes. With great care and attention to detail, she looks after each resident’s belongings as if they were her own, helping to maintain comfort and dignity for everyone at the home.


A truly lovely individual, Betty’s kindness and dedication don’t go unnoticed by staff and residents alike. Outside of work, she enjoys relaxing and spending quality time with her husband, especially going for peaceful walks together.

Fenanciya 'Fenna'

Fenanciya 'Fenna' Jayaswenan

Job Title: Lifestyle Co-Ordinator Joined: 2024

Fena brings energy and creativity to Dungate Manor as our Lifestyle Coordinator, making sure residents stay active, engaged, and entertained. From games like bowls to themed events and social gatherings, Fena puts real thought into planning fun activities that everyone can enjoy.


She’s fantastic with the residents and always makes an effort to include everyone, creating a warm and lively atmosphere throughout the home. When she’s not at work, Fena enjoys reading and spending quality time with her loved ones and friends.

Fiona

Fiona Charles

Job Title: Operations Director

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.


For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.


Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise

Louise Hickman

Job Title: Operations Manager

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.


Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.


Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.


She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

Alice

Alice Ledwith

Job Title: Customer Liaison Manager Joined: 2024

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.


In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.


Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Danielle

Danielle Barham

Job Title: Group Lifestyle Manager

In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.


Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.


At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.

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